Did UPS sto was very convenient and easily located on University of Pennsylvania campus. I was able to find parking on a Friday at approximately 530. Is this something that is very rare. Once inside the store was very organized you can clearly see any packing need that you may want to purchase in advance. I have been to some stores were packages and trash was thrown randomly around but not in this store. The young man at the register was helpful and polite he answered my questions and detail. He asked questions and offered information, provided me a receipt and off everything went and so far on time. read more

Can't get delivery times right! packing coming between 12-5 ok, adjusts schedule to sign for it and they shows up at 9 am! This is a fun game! I played it 3 times this week and still no package. Customer service had me on hold for 1.5 hours and then hung up on me. ----USE FED EX !!! read more

Store and cashiers are great - a UPS Store is a UPS Store. Leaving this review for the UPS driver arriving at the store, who rudely shouted "Take your time!" sarcastically and almost ran me over (as I had a walk signal and was in the right of way crossing the street) nearby. So.. just a review to beware of the angry, passive aggressive drivers in five ton UPS trucks driving towards the store. Be careful! read more

Tony and Nate are always helpful and and kind. no matter how crowded the store I never feel rushed or unsupported.

I have had a mailbox at this UPS for around two years, so I am there frequently. The employees are always very nice and friendly with me. When I have to ship things, they inform me of my options and work efficiently. The street parking can be a little tricky at certain times of day but it is rarely a big issue. Having the option of delivering my mail and packages to a secure location is very important to me and this service prevented a lot of stress I would have had with items being delivered to my front door. I am very grateful for the UPS Store and recommend it highly. read more

I came into this store this past Monday. It was very busy with a line almost out the door, and I almost left, but I really needed the services and couldn't figure out a better time during the week to come back so I decided to wait it out. The associates at the desk were very helpful even with how many customers there were. I am very impressed with the level of customer service at this location. I needed help using the copier machine and was met with patience and compassion when I was feeling frustrated. Just wanted to leave a review because I really appreciated the help. read more

I come to this UPS all the time. The staff is really friendly and helpful. Great customer service.

The guys at this location are awesome. Especially Nate! He is very friendly and helpful. Whenever I visit this spot it's always a breeze to ship out my packages. read more

Had a great experience at the UPS store at 37th & Spruce. Had to get a few things notarized and copied for my dad and they were so patient with us. Nate and Mike helped us with everything we needed and assisted with all the copies we had to make. They were very helpful and it was very much appreciated! Thank you for the wonderful customer service! read more

I was in this 3720 Spruce Store. I have the wonderful pleasure of Tony assisting me with printing and working with legal documents. The store was very busy with after hours customers. Tony was working alone and was so positive, friendl, and helpful to everyone. Answering questions and assisting everyone. Such a delightful human, especially with dealing with so many people needing imm assistance. I hope he is recognized for his above and beyond efforts. I definitely am grateful to have he help me. Stef read more

I had a great experience at this UPS. The workers were attentive, prompt, and helpful. I would recommend this store.

They suck. I have dropped off packages twice to be delivered the next day and twice I had to track the package and coming to find out it was still sitting at the drop off store when it was supposed to be delivered. Will not be using that store for packages just to return items to amazon, that's all that they are good for. read more

I paid 8.37 dollars for 3 copies. They don't tell you they are going to change you for using their computer. They are running a scam!

I have been a customer at this UPS store for over three years. I rent a mailbox at this location and also use it as my primary mail services solution. The front desk staff are amazing! In the last few days I had to get more than a dozen documents notarized on four occasions. Sharicma (Shar) Foster was my notary for all of these documents. Despite the number of documents and the fact that she was just about to head home on one occasion, Shar meticulously (you should see her handwriting!) notarized all of my documents. Shar is just one the many great folks I have worked with over the years. Alex, Justin, Queen - all have been wonderful at customer service during my time with this store. I get a decent number of packages delivered to the store. If anything is every missing or late, the staff make sure that they take the time to help me figure out where the disconnect may have been. I have also found them to be very objective in recommending mailing services when sending items out. I can just show them what needs to be mailed, where it's going, and they give me a few options that make sense. This is not an easy store to work at - though that me be true for most jobs that are so customer-service-centered - because of its location on Penn's campus, the store is frequented by folks with little time (or courtesy). I am impressed by the level of patience that the staff here demonstrate. At the end of the day - I know that my mail is in the right hands with folks like Shar and Alex working at the UPS Store. Also note: I am a staff member at Penn, and I get a free package and mail service through Penn. I don't use said free package and mail service because their service (and often their customer service) is severely lacking. Regarding the complaints in other reviews: First, I cannot relate to any of the mishandled or lost package issues. If anything has ever gone awry, it has not been at the store level. Second, these people care. I know most of them by name, and they know me just as well. Lastly, I can attest to the pricing of certain things (tape, packaging, etc). These are not set by the employees. They need to not only tell customers this price, but also have to stand their and get berated for something they did not put into place. Thank you, everyone, who makes #2473 an awesome place to do business at! read more

Omg, I was soooooooo annoyed in here today. Like seriously, I really have to pray for patience because I was tested today. Their stupid finger printing machine was sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo SLOW and took FOREVER starting, loading, configuring, WHATEVER the crap had to do, it took FOREVER! So this is not to rate the customer service but the service rendered and product used is of POOR quality. Please update your network, ASAP! read more

The UPS Store - Mail Boxes and supplies - Printing Services Near Me - Philadelphia, Pennsylvania

I know this store can be backed up sometimes but I had a really good experience with Shelia. She was able to assist me quickly and with kindness. I will definitely come to this location again! Thank you Shelia! read more

They cannot manage information, plus they lose packages. This store employs people who do not care about your package or mail. I rented a mailbox there for months, finding that they failed to notify me of my package deliveries, often for an entire day. The last straw was when I had picked up two packages then returned 5 days later to get mail, only to find an old slip for the package I already picked up. Or maybe not. They just did not know, and they could not find a package for me. Maybe I missed a delivery, maybe not. I still do not know. All I have is their excuses, all of which involve the words, "probably" and "what must have happened." What if you had an important delivery? Would you feel comfortable leaving it to these folks? I would not recommend it. read more

I came here to shop my family a care package amidst the pandemic. Curtis the cashier had a face mask around his neck and the other cashier wasn't wearing one. They allowed more than 3 people inside the store at once. Curtis was extremely rude from the moment I walked in. When I mentioned that we're in a pandemic and he should wear the mask, he stated he didn't care about the pandemic. I asked to speak to the manager and he scoffed and told me to call Monday. I tried to explain I work in a hospital and he's endangering lives and he responded with 'Good for you, I don't care' Honestly repulsive behavior and language. Do better UPS. read more

So just left this store and will not return to this price gauging location. I have a shipping label already paid for. Box all taped up. Apparently the solutions store can't find a way to just scan the label, or god forbid, print it out and put into the envelope sleeve without charging their exhorbitant fees to get a printing card and print a single piece of paper that has already been paid for in the service it represents - shipping the damn box. Fail. I'm thinking of setting up a free printing station outside for all the other saps this store wants to milk. read more

The UPS Store - How can brown milk you dry? - Printing Services Near Me - Philadelphia, Pennsylvania

Brought in a couple of returns here shortly after Christmas. One was successfully scanned and returned. The other is still marked as having not shipped. Called the store to see if anyone could help me but the person who answered was only interested in telling me why it wasn't their fault, which I never claimed it was. I simply wanted help determining what happened or confirming the issue to amazon. When I dropped off the packages, I had to correct the staff member who helped me because she wasn't keeping track of both labels after she printed them. I now see that I should have been more concerned since clearly one package wasn't shipped at all. I did contact UPS' main customer service and they gave me some advice about how to proceed in getting my refund from Amazon, which is what the retail team should have done. I have generally had amazing experiences with UPS delivery in Philly and customer service reps. Bummed I can't say the same for their retail team at this store. read more

These guys are so helpful! They made sure I had my printed items in the correct size and color and they were so sweet and efficient! It's nice to have a reliable neighborhood shipping / printing place! I'll happily be returning :) read more

I can honestly say the UPS website is the worst most user unfriendly and bug prone site I have ever used. It is awful.

Had to send a large and expensive package to Canada, and Kevin handled everything for us. When it got stuck in customs, Kevin was greatly helpful in coordinating across multiple parties to get the appropriate paperwork across and was great at communicating updates. Kevin is the man to get the job done, give him a promotion! read more

I've dropped off multiple packages and never had to wait in line. The staff will multitask 2 customers just to clear the line and I appreciate it. read more

Came in 5 mins before they closed with a ton of returns (I know - I hate me, too), and the young man was so patient and understanding. Took care of my returns quick and easy. Best mailing experience I've ever had. Highly recommend this location. read more

Their web site says they notarize. They do not in fact notarize. They told me to go to TD bank at 37th and Walnut. TD Bank notarizes for free. read more

Overview: Conveniently located UPS store in the center of Penn's campus, delivering inferior, shoddy service. Their staff lacks the expertise and training to carry out certain functions properly. Word of Caution: Make sure to double check and confirm everything they tell you. They might make a "small" mistake which might be quite costly to you. You'll have to exercise due diligence because the staff doesn't seem capable of doing so themselves. I had to ship a large box of personal items back home to California when I was moving out. I was verbally promised that the package would arrive Tuesday, a day before I left for Asia. However, when checking tracking it stated that I would arrive the day after when I would already be on my flight. I called to explain that I was promised a Tuesday delivery, and they offered no recompose, saying that the staff must have read the screen wrong. They said that I signed a packing slip which had a Wed date on it. I no longer have the slip so I have no idea if it is actually true or not. I would have never agreed to ship if they told me that it would take so long. I wish they would have 1) read properly and told me the right date 2) didn't hang up on me in the middle of a call. If a manager is reading this: I am willing to change this review if you man up and somehow attempt to fix this situation. Otherwise, this one star will sit on top of your page for a very long time. read more

If you want your packages lost or stolen this is your store! I sent three packages this month to my daughter to ups store at 3720 spruce street, was able to track and confirm the delivery! She only received one package, store claimed it returned two of the packages as it doesn't accept usps deliveries! News to me Oddly before the ownership of this store changed hands I never had any issue with the delivery! The Packages were sent using priority mail so it was easy to track, No RECORD of these packages ever being refused or returned by the ups store! I spoke to George at the store and even called the Corporate office and spoke to a rude woman Monique! Basically they could offer no recourse for the lost packages! The lack of customer service is appalling! I strongly urge all those who reads this to think long and hard before using this store as they could care less if your packages meet your recipient or not! Will never use ups store services ever again! read more

I needed a mailbox near campus, I read the bad reviews and was leary of the possible bad service I could receive. I walked in and met with Dave, dave convinced me to get a mailbox for 6 months. I have received excellent customer service for the last 2 years. Keep in mind, customer service in Philadelphia as a whole is terrible so when i get good customer service, I am a loyal customer. I walk into the store 4/5 times a week. Everyone is courteous and knows my name and mailbox number. Both Andrews, Justin, Kevin, Johnny, Davida and other reps of whom I cannot spell or pronounce names are all excellent people and they are excellent at their jobs. They even got together to sign a personalized birthday card for me. I believe this is going above and beyond. read more

Note: if you keep your box open in case there is a slip that needs to go inside (having never done this scan code amazon return before), they will charge you $3 to tape it closed. read more

I've been here a couple of times and these guys are completely useless. They never answer the phone which requires me to walk all the way out there just to find that they can't print things after five and don't have a notary even though it's advertised on their window and website. Honesty not sure how this place is still open read more

I just left this location. The sales associate was rude. I came in with an info notice from UPS and he refused to look up the information in the system. I had to look the information up myself to prove that I had requested the item to be held at this location. He was very nasty. I would not recommend this location at all. If you don't know how to do your job just say that! read more

I went in today in need of boxes they had just ran out of. Let me tell you these guys were ready to help fix my problem and stay within my budget. I couldnt ask for better customer service. These are my go to boys for shipping. read more

Justin was a jerk. Wasnt greeted. I asked him if he had a peice of tape. He said no we sell tape for $4.50. I said i just need one piece. He shrugged. I walked over to pick out tape he said the only other option was for him to tape up the box for $3.00. (file that under phuuuckyew) I rolled my eyes picked out tape. Used all of 5 inches and showed him my phone. He put my receipt and my ups label on the counter (hard eye roll). He walked away i labeled my box and asked him if he was going to take it. He said yeah we'll get it. I moved the box away from the counter and walked out. While headed to the door he told my to enjoy my weekend. My problem with this store is that: never in the jillion times ive been to the ups store on 17th st or the god forsaken service center on oregon ave have i ever been told i need to purchase tape. Nor was i ever told i could pay someone else to tape my box for me. Neither places printed out the shipping label and handed them to me nor have they ever just left me and my package standing alone in the store. Thumbs down for customer service. read more

The UPS Store - Printing Services Near Me - Philadelphia, Pennsylvania

Extremely unhappy with the customer service here. The employee named Queen was very rude and unwilling to help a new customer. Stay away from this place if you want to be treated with no respect and professionalism. read more

Worst UPS store ever. I had purchased a pre-paid label from another store, packed my box and attempted to drop it off at this store but they said the label wouldn't scan and that I had to go back to the original store. Not only were they unhelpful in determining the problem, they were quite rude about it too. They made it a point to tell me that it wasn't their problem that the label wouldn't scan. They refused to print me another label and said if I wanted that I would have to pay for another pre-paid level, which was ridiculous since I had bought one already! I ended up taking the package to the original store and it scanned just fine. I will never go back to this UPS store. This place deserves ZERO stars. read more

One guy here. Totally taking care of everything. 5 minutes before close. Passport photo, 3 color copies, and mailing a package. 3 more people come in. He's helping them too! Totally keeping his cool. I'm very impressed! read more

I normally don't write reviews for non-restaurants, but I'm honestly shocked to see so many bad reviews for this store and figured I should throw my own two cents in. I work at a nearby hospital and have come here for a number of reasons over the past year, including mailing fragile packages and getting forms notarized. Everyone has been SUPER helpful on very occasion, including providing me with helpful extra information and small courtesies free of charge. Justin in particular, the employee with whom I worked with today to get some complicated forms notarized, was very helpful. If you live or work in University City, it's worth giving this place a chance! read more

I worked with the manager Alex and a few other team members to get a last minute print job (bookmarks for an event) done. Great quality, and a competitive price. I really enjoyed the communication and their ability to work with time sensitive production. read more

I went here to drop off a package and noticed a corner of my box needed to be taped down before I sent it. The manager wanted to charge me $3 for a 6" piece of tape - things like this are super effective at ensuring I'll go anywhere else in the future. read more