Chaotic and rude location. My package got lost in the system for a week and I had to open up a case to track it down. Then I get an email telling me if I don't pick it up by the next day it's getting sent back. The person working the desk was rude and unhelpful. read more

My package was supposed to arrive Tuesday and I was home just to sign it. I didn't hear any doorbell. Then it wasn't scanned all day the 3rd attempt so finally today they scanned it and it hasn't even said it's on its way even though customer support said it's on urgency. My shipment doesn't allow pre sign or sending it to a facility to pick up! They will not ring your doorbell and take a picture of your house to "prove" they were there. Nope not right at all!!! read more

FedEx Ship Center - Shipping Centers Near Me - Philadelphia, Pennsylvania

Classic example of the left hand, not knowing what the right is doing. I have a medication that I need to pick up and it can be difficult to get it delivered since I work and someone has to sign for it. So I get it sent to a ship center. When I've gotten it sent to this location. It never says it arrives. It always says it's delayed or en route but at a facility. And when u have gone there I have had no problem getting it, despite it not being confirmed in their website. Because that is seriously concerning, I stopped getting it sent here and instead sent to the one on Spring Garden as that location is very good and consistent. However, due to the Eagles parade and bad weather en route it got stopped here. We called and they said it could be picked up. Went to get it and thought it is physically in that location because it needs to go to Spring Garden so I could not collect it. And have to wait till Monday which is *all together* a holiday because of course it is. This was an overnight package of medication supposed to arrive Thursday and now I may get Monday? Maybe Tuesday. Do you see why I am so tired and frustrated? At least tell me no over the phone to save the trouble of saying it to my face despite the fact you have it there. Absolutely unacceptable. read more

I applied for a job here I go for the drug test and psychical that took 20 Mins I was waiting for almost 3 hrs 2 weeks later I get offer accepted the offer never heard anything back it all I email person going I get same excuse waiting on recruiter don't waste your time in this place read more

I came to ship a few items. I was visibly confused by a lot of aspects like box sizes, packing materials, etc. my shipping labels I had printed were wrong. Omar was amazing! So helpful and understanding. There was a lot going on and a lot of customers but you never would have known it by his professionalism. A++ employee! read more

FedEx has suspiciously lost my deliveries at their facility. FedEx claims a package is out for delivery, and then it suspiciously ends up back at their facility. FedEx gives a time slot for a delivery, and then totally disregards the time they gave you. FedEx totally sucks. What sucks more is when a vendor doesn't alert a consumer that they use FedEx to deliver your purchases because if I knew that, I wouldn't order from that vendor. With the enormous amount of one star ratings (I would have given zero stars) one would think that FedEx would clean up its act. I guess not. FedEx just does not give a ... read more

I ordered something that required a signature. The day it was supposed to arrive I went on the app and pre signed for the package just incase we missed the driver. When I checked the app within as little as 2 min (as posted on the app) the driver was here took a picture of the house and left without leaving my package. The package got delayed to the next day. So I went on the app and pre signed again and left a message for the driver to please use ring doorbell so we do not miss you again. The next day driver comes doesent ring the doorbell and within 2 min again takes the picture of the house and leaves without dropping off package again. My house was full of people both days not one of them seen or heard the driver. Then I called customer service. I eventually got a manager on the phone who said they would have the package back on a truck and delivered that day. No package ever came. Now it's delayed until for the third day. I will never use FedEx again. I have never had a problem missing a driver with any other carrier. read more

Fed Ex....worst customer service! I won't be bothered to tell the long story...however know this...if u think communicating that you won't be home...and to call secondary person (actually gave my son's phone number b/c I knew he would be home...also Fed Ex said " we'll text when 15 minutes away "...it won't happen! I rate Fed Ex....negative 5! read more

Federal Express in Philadelphia is the worst. I had paid for expedited shipping for a package. Not only did it not arrive on time but they said they delivered and no one was home. Which is a lie. I have a ring doorbell and no one came to my door. When I spoke to the rep I asked why pay for expedited shipping if they don't deliver it on time and lie about delivery. Federal express is noted for losing packages also. You are better off with United Postal service or UPS. read more

Stupid and rude. Patronizing in the guise of being helpful. At least the parking lot is huge and there's plenty of customer parking in the front. I had my stuff packed by a local shop and the associate told me I "took the lazy way instead of doing it properly," WTF does that even mean? I know it was packed fine because I watched them do it and confirmed with an instructional YouTube. She still accepted the package if you're wondering. Avoid if possible. read more

It can't get lower than this. Fedex customer service tells me my package is ready to be picked up and they will let the facility know that I'm coming and to have it prepared. I get here and they claim they don't have it. "It probably fell through a belt", "we'll have to do a warehouse search", and "it's probably at another holding location, try walgreens" was just a few of the things I was told. If it wasn't medication for my child, maybe I wouldn't be so displeased.. but either way the service level and regard they have for their customers and their belongings is completely unacceptable. read more

They stole my package, it was a check, and they never attempted delivery, I never got a door tag, I took many hours off of work, waiting for them, they are Steve's, and they stole from me read more

The lie led and said they attempted to deliver my package and no one was home! I have cameras!

Lying lazy delivery drivers. Got something overnighted and drivers for both days pretended the business was closed. Did NOT knock on the door. Did NOT leave a package slip BOTH times. Customer service on BOTH days said there would be a same day attempt made because it is a business and that can be requested. LIED OF COURSE. Package went back to facility both times without reattempt. Can't pick up package because I am working during their open hours. What a piece of shit company. Hiring shitty people and letting them get away with laziness when there's other people that would kill for a job right now. Trash. read more

My medication delivery was never attempted but they put in that they did. I have been home and they have never came. My medication needs to be refrigerated!!!! read more

If I could give them negative numbers I would! Terrible liars for delivery drivers, poor customer service that is less than useless, and wanted ME to contact the sender to change delivery directions because their drivers are too lazy and incompetent to do their jobs! BEYOND MAD!!! read more

This company deserves NEGATIVE 5 STARS. I'm pretty sure one of there workers stole my Fashion Nova order and then manually sent me 1 item manually. I have screenshots of my actual order that was 2 weeks late from the day it was supposed to be delivered and then what I ended up receiving 2 days ago. Ordered 8 peices of clothing for my fiance worth $250 over a month ago...and only receive 1 item sent in a tiny fed ex box. I should have received my order in a fashion nova bag since that's where I ordered from! I HATE FED EX! Then they sent me an email saying all items were delivered afterwards. No one will answer me at Fashion Nova about this in the passed 2 days so I'm just writing a bunch a bad reviews on every social media site I can until I catch someone's attention to get my items or money back. Otherwise I'm disputing this charge completely! read more

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Everything about this FedEx is horrible. They attempted to deliver my package one time on a weekday at 2 pm and then held the package hostage. I spent 4 weeks trying to get my package rerouted to a store near my office so I could pick it up. Called daily and was assured that it would arrive the next day, which it never did. Ever. Now somehow no one knows where my package is. read more

Federal Express has lost my package for about a month now and refuses to take responsibility for the location of it. Rather than show accountability and settle the issue they insist on leaving it in limbo not identifying any problems or trying to deliver my package. I have been very disappointed in Federal Express since before the pandemic began and they haven't done much to regain the confidence of the General Public. I would not suggest using them as a courier and in the future I personally will be steering away from them. Regis Fields read more

I had two separate packages scheduled to be delivered on the same day. A little after 1 o'clock, there was a knock. They left the one at the door and ran. No other package. No slip to tell me what to do or anything. Baffled, I looked at my tracking online, and it said they had attempted to deliver the other package but that no one was home. It's hours later, and I'm still furious. I called and got no help from customer service (they just repeated the lies on the website). I called to lodge a complaint, only to have the call drip automatically after I had been on hold for 15 minutes. I need the package for work and paid the have it expedited. I also emailed them and got no response. The number for the shipping center takes you to the main line where no one can help. If you have a choice, do not use this company. Don't even get me started on the fact that a driver hit my mom's car a few months ago, provided expired insurance info, and the company pretended like they had no idea who the guy was. They're god awful. read more

Would have gave 0 stars if I could. The tall black woman at the front desk is extremely rude, unprofessional and disrespectful to customers. There's a reason why this location gets bad reviews so DO NOT come here! The Spring Garden location is much better and is friendlier to their patrons. read more

Each package from fed ex is delayed days on end without any warning. My packages reflect on route all day on the truck then I am advised 12 hours later that the package returned and won't be delivered for 3 more days! A product I purchased that was shipped on the 26th of May just received today. I can't believe I pay shipping for such a terrible job. I feel like I should be getting paid to be held up! All these purchases were made With timing in mind and the continued tardiness shows incompetence and no matter of urgency on This companies end. I will keep in mind who the shipper is before I purchase anything. read more

A heads up about the arrival of 600 pounds of furniture (14 boxes) would have been great. To make matters worse, the boxes were dropped before my doorbell or a knock occurred. I got a wave. While I understand about Covid contactless, this service was appalling. When I called, the agent hung up on me. read more

This location needs to either retrain their employees or simply get new ones. The lack of customer service skills and common courtesy are non existent. No ones seems to care or go the extra mile to help instead your given attitude and an argumentative interaction in which I had to say I'm leaving and not engaging in this conversation any further. I was told by the FedEx customer service manager (since I had to go that far) that I would be able to go and retrieve my packages since they confirmed with a location employee that I could. Well going there another 2 stories were told. They couldn't find one of my packages and claimed in was ground shipping. Mind you, I had on my phone from the FedEx site that the driver put "attempt delivery, resident not home"for (Express not Ground) and put I requested another date. Then the second package, the worker finds but tells me I can't have it because it says tomorrow's date. Well of course! The driver lied and changed the date. The CS supervisor even told me that could mean anything by putting that down. If this was an attempt then why no Door Tag left?! I was told I could pick my package up but this woman said I couldn't have it since there were no notes that I called. Mind you, I have the number time stamp in my phone that I spoke to them 20 mins prior to arriving, which I explained multiple times. Why waste my time?! So I'll be back on the phone trying to find $300 worth of things I ordered. The location I see has been known to steal so this doesn't make me comfortable. I will be going to corporate to report this employee at this location. The attitude display and lack of doing her job is beyond me that she still has a job. Update: Calling the main number and only number you'll find, the Customer Service rep stated due to COVID you can not file complaints. So this company employs lairs, people that steal and disrespectful people!! Only 1 star but want to give zero stars! I still don't have my package or money returned read more

Came here on a Friday at 3 pm to get a package - the facility was clean, there were multiple people working, and I got my parcel quickly. The location is a little bit inconvenient for me, but I can't really fault them for that. This brick and mortar FedEx is A-OK in my book. The main customer service phone line, though, is a different story. . . read more

I received an update about my package: the driver tried to deliver earlier today, but could not. This is false because we have a delivery room that is staffed at all times. So then the package should have arrived at the office by 2pm, I came in at 4pm and the package is not back. This driver is not doing their job! read more

Make you wait in line even for the "self service". Label your drop off bin and don't be rude.

I have lost thousands of dollars fucking with this company and haven't been reimbursed. Every time I order from a big brand such as Adidas, Nike, Supreme the packages never shows up but tracking number shows delivered. I review the security footage, and of course, there's no driver in sight. I contact FedEx and tell them I have video footage of the driver not delivering my packages and they never want to see it. Just hide behind "we're doing an investigation. " that we never goes anywhere. Meanwhile, the driver is probably riding around wearing my shit. read more

worse customer service been speaking to a worker there since Monday and than Tuesday and today Wednesday there rude and disrespectful had to call twice to get them to put me throw a manager cause First Lady I spoke to wouldn't put a manager or supervisor for me and hung up on me. The second time I call I was heated and richer was also unable to help put out a supervisor in for me who was able to assist me. I'm still not happy with the customer service worst service ever they don't record nothing into the computer and tell you they did because the supervisor did not see nothing that was put into the computer since Monday. Supposedly when I asked him can we leave it at our address across the street. worse worse worse service read more

I'm still waiting for my package to be delivered and it arrives at their station four days ago!

I want to give them zero stars but it won't let me. Fed ex is the worst I will never order... Fed ex is the worst I will never order anything online that uses them they have lost several packages and when you call to complain there employees are so dumb they can't answer your question. Please do not order from them ever. They are the worst.. I have witnessed their drivers delivering wrong packages to the wrong house and when you inform them they say keep them if the buyer doesn't get them they will contact fed ex and we will send new ones. Also I have seen them throw packages that are breakable. Please shut them down Maria Gommel read more

Beware! The delivery drivers at this location play games with people packages. 1) They steal packages 2) They purposely damage packages 3) They purposely delivery packages to wrong addresses 4) They mark false delivery attempts on packages 5) They mark false future delivery requests on packages I don't get how these shitty people at this location still have a job after all the complaints they get on a daily basis. read more

I should have read the reviews. I waited for over a half hour. Then the woman made me get back in line to fill out a paper that had information I was gonna repeat back anyway. I almost left during the transaction and should have. My package immediately was lost, never delivered and it was definitely on purpose. Fuck these people. They ruin ur day and mishandle your mail on purpose. read more

Fed ex is a useless service Their employees are incompetent The people who answer the customer service number are useless. They repeat the what I can see on the fed ex website They claim no ability for real time communication with their drivers....an obvious lie. With GPS, bar codes etc there is zero excuse to not have real time information available. I pay a premium for 10:30 am delivery and they never get their packages delivered on time. They will gladly take your money for the premium delivery service....then they fail every time and then make the refund process intentionally difficult so they don't have to compensate the customers they fail. Additional I NEVER have a problem with UPS. The greys ferry service center is worse then the DMV. Terrible customers service, no leadership, and stupid people. read more

Never thought I'll write a perfect review for a courier delivery services company. Why? Well, throughout most of my experiences, the staff members usually work really slow while looking quite miserable. I had to drop off a package for the BF & this was the closest FedEx to where we live. There were a couple people ahead of me while I waited in line. I waited for about 3 minutes or so, before I was greeted by one of the male staff members. He was super friendly & apologized to me for waiting so long. I'm over here thinking, "Huh? I only waited 3 minutes..." I told him I didn't wait very long at all & he thanked me for waiting. He also told me I was patient. Boy, was he crediting me way too much, but it felt genuine. The service is fast & super friendly here. I didn't wait long at all & the staff are very hospitable. I rarely use FedEx, but based on this experience, I might start using them more often. read more

FedEx in this are is completely incompetent. They sent a package back to the sender because "my apartment did not exist" after an "attempted delivery" a day BEFORE the expected delivery date but they delivered a package from the same sender 2 days earlier. FedEx in this Philadelphia area is a risk if you actually want your package to be delivered in a timely manner. They did not even give me the option of picking up the package at one of their centers either; terrible customer service. read more

Literally, the worst. Not accommodating. Often lie about making deliveries that never happen (I've been home more than a few times when they said they attempted delivery). I've been told they'd retry and hadn't. I've been told they'd call me back, and, you guessed it, they hadn't. I normally don't write reviews but hopefully this will add to the change that needs to happen over there. read more

I was shocked - SHOCKED - I tell you, when I arrived at FedEx Ship Center on the Saturday before Christmas and became just the second person in line. Had everyone really beat me at the Christmas game this year or were the employees at this location just that good at expediting packages to and from customers? Honestly, it was probably just a fluke that I walked in to no crowd when I did. The employees didn't seem particularly speedy but I still received my package in one piece with little fuss. read more

I cry every time I see I have a package being delivered through FedEx. Their delivery drivers DO NOT ring the bell, knock on the door, call -- anything. I swear they just walk up to the door with the missed delivery sticker already filled out. Anyway, this happened to me. I waited at home all day for this package only to find the sticker on my door at the end of the day. I was catching a flight two days later so the next day, I asked that the package be held at this location. I was notified that my package was ready for pick up a half hour before they closed for the day so that obviously wasn't going to happen. I was told that my package would be held for 7 business days. Today, on the 6th business day, I came in to pick up the package only to find out that it had been returned to the sender TWO DAYS AGO. I'm not understanding how that's possible considering I was told SEVEN business days. The woman at the counter was very nonchalant in saying that there's nothing I can do and she didn't care that the driver's didn't do their job in the first place. She even repeated to me that I had 7 days to pick it up and when I told her that they didn't wait 7 days she says "oh... well was it 5?" 1. I don't care if it's been 5 days, I was told 7. 2. If the new rule is all of a sudden 5 days, you returned it after 4. My package was time sensitive and expensive so now I'm very very frustrated. She even told me that next time I need to just have to delivered to the FedEx center to pick it up. Is she silly or is she silly? Horrible service. read more

Horrible horrible horrible customer service. There were no other customers when I walked in but somehow the lady in the big prescription spectacles decided not to acknowledge me. She was very unpleasant the entire time I was there. Two stars go to no wait time and clean environment. read more