Horrible customer service. Amazon only sent me one return label for a set of three boxes, and I was told I needed to contact Amazon to get the other two labels. While I was on the phone with customer service trying to resolve the issue, the guy with the glasses told me I couldn't leave my boxes in the aisle -- even though I was specifically told to place them there when I first brought them in while waiting for the labels. On top of that, they've lost several of my return packages before. The whole place feels disorganized, and the service is terrible. read more

Likes: + Polite, efficient service. + They do free Amazon returns. - The parking here is almost a nightmare. As you can see in my screenshot, the parking lot is crowded and you may have to park far walk far. The last spot at the end of the alley is for their work vehicle only; we're not allowed to park there. I'd rather do my Amazon returns at other UPS Stores. Not worth the hassle here. read more

The UPS Store - Prob gotta park far and walk far. - Shipping Centers Near Me - Westminster, California

See all

Went in for a scanning then they proceeded to tell me they don't do it so I asked why they promoted it they don't do it so I then proceeded to ask where they know I can go do it and the sent me to another UPS I then ask why there not doing it but promoting it they tell me "it's too much responsibility for us we don't wanna do it" and they were so rude about it. read more

The UPS Store - Shipping Centers Near Me - Westminster, California

The customer service is bad. They blamed me for making the box leaked, even though I made the items safe and secured to prevent leakage. Then they asked me to bring it back. So disappointing. read more

This is by far my favorite UPS store! The entire team is always so friendly, professional, and helpful. Every visit is quick and easy, and the staff goes above and beyond to provide great service. I really appreciate the positive atmosphere thank you all! read more

See all

I drop large, heavy boxes at many UPS locations for my job. I have to give credit to this location for having their front door propped open! Almost every location is a pull door entry making bringing heavy, large boxes inside a challenge. The man and woman that were working today were both also incredibly friendly. I don't normally feel the need to review a UPS store but I felt the need to since this was actually a more pleasant experience than normal! read more

TERRIBLE SERVICE When I came here, I only needed to print a total of 6 pages. While sending the files to be printed via their email, the first time the network was loading for too long, so I pressed cancel and sent it again. I did not know that the first email was still successfully sent, so they ended up receiving my email twice. As a result, they printed 8 pages instead of the 6 pages I requested. Even after I returned the 2 extra pages to them and clearly explained that it was due to a network lag and was not intentional, they still charged me for all 8 pages. There was a man working there, wearing glasses, who asked the cashier, "It's the customer's fault, right? Then the customer has to pay." He also said that "If the customer sends however many emails, we print them all, and we don't need to check whether they are duplicates or not." Honestly, I was shocked by this attitude. This was not intentional, and I already explained the situation hoping for some understanding. However, his attitude felt like, "I don't care what happened to you." I only want fairness , to pay for the service I actually received, which is the 6 PAGES that I physically took with me. UPS is a large company, and handling customers this way is extremely disappointing and unprofessional. read more

The customer service was nice and they do it really fast! Even packed my box and taped it as well. Thx

this guy Daniel work there super rude took him 30 minute to box a simple item talk more then getting work done stay clear this location read more

The UPS Store - slow ups employee took 20 minute to box item - Shipping Centers Near Me - Westminster, California

This store is the most rip off and scam there is in the world. If there is a zero star would give it to them. The clerk Daniel zhao upsell and charge my brother $120 to ship next day in California while he wanted it grounds next day. It would take the same to get there. Then they say it's not possible to cancel a shipment once it's shipped. This place is a scam don't ever go here He then inform my brother that he can't void the shipment and it was a done deal. Thi is very misleading. read more

The UPS Store - This store is a scam - Shipping Centers Near Me - Westminster, California

MY TO-GO AMAZON refund/return DROP OFFF i love this place. I did not realize when it opened but I am so happy it did. I do not have to drive far to drop off my amazon returns and refunds no more. AMAZING workers and manager here. They're super helpful and sweet. I was carrying a mattress that weigh like 400 pounds. Man, I lift and bench press but that shiddd was heavy af. I almost broke my back. The worker came out with a cart and that was a life saver. THANK YOU UPS. read more

The UPS Store - Shipping Centers Near Me - Westminster, California

Very good service. Friendly and Professional. Definitely my go to for UPS Service. Drop off package is quick and easy. read more

The UPS Store - Very good service, friendly and professional. Definitely my go to for UPS service. - Shipping Centers Near Me - Westminster, California

DO NOT USE THIS STORE! Take money and guarantee that the item will get there in 3 days and no! My husband went to mail a package to an address we have sent items to many times from our local ups store without issue. Paid a lot more money to guarantee the package arrived before the holiday and the worker said it would get there the day before and it still has not arrived! Called the business and they are NO HELP! SHAME on you for guaranteeing something and taking peoples money and the poor kid still doesn't have the package, past the holiday! We will NEVER use this company and will tell everyone to not patronize poor businesses like this! They do not have good customer service! Just take peoples money and wash their hands! Shame on you! We will only patronize our local ups or fed ex not your supposed business. read more

The UPS Store - Shipping Centers Near Me - Westminster, California

Came to drop a ups return box for my daughter, the old guy seems pretty up tight and force you to buy tape, what is this 2002? Meh

I always enjoy coming to this UPS location--the customer service is consistently friendly, helpful, and polite. It's clear they care about their customers, and it makes every visit a positive experience read more

DO NOT USE THIS STORE. They dont accept the amazon return if you are missing 1 single tape . They have the tape they dont want to support you . They asked you to bring home do it and bring back . read more

I am usually able to go in and out of the store because they have a few drop off parking spots right in the front. I like coming here because they're quick and everyone is so nice. I always come here for my Amazon returns, they take Happy Returns packages too, and did a few printing services here as well. The prices for tapes, boxes, and envelopes is not overpriced in case you need something last minute. I also have a personal mailbox here and I love it. I don't have to worry about pirate porches at all. The price for the annual fee is not bad at all (not all UPS stores the same, FYI). read more

This UPS store is located in Brookhurst Town Center. Yes, parking is always challenging because this plaza has a lot of coffee shops and restaurants, but at least we all have a UPS store that is closer to us than other locations! They usually reserve at least 2 parking spots up front for their customers. I'm always greeted in a friendly manner and am helped right away. I love that they are open on Sundays. No complaints. read more

Stopped by because I had a couple of packages to return. The owner happily welcomed me in. He was super sweet and the process was seamless. Will definitely be back! :-) read more

The workers here were so nice and friendly! I had trouble printing my Macy's return label, and they were incredibly patient and happy to help, even though it took a long time for my forwarded email to go through. Highly recommend this location! read more

The people who work here are very happy and enthusiastic and helping customers, I love them thank you so much ! read more

I agree with the last post. Its a family run business. Every time I come in to drop off packages, I'm lucky to get a parking upfront, I'm greeted with a smile, theres no lines, in and out within a few minutes. I'm so grateful for this business being open in this spot. Before, I would have to drive out of the way just to go to a UPS store. Thank you for being here read more

Recently been here couple times to drop off Amazon return packages and needed some printing/faxing services. The staffs were always so friendly and helpful every time. The pricing for printing and faxing were reasonable too. read more

They were friendly, they greeted me the second I walked in with nice smile . I was impressed. They were efficient, they took care of me right away . I was satisfied with the personal attention. read more

Not sure about the negative reviews but the two times I came in the morning they are very helpful with a smile when you walk in . Glad there is a finally an ups in this area . read more

Good customer service, the Vietnamese man working there who I believe runs the place is very helpful. How more can I say? Excellent place to drop off your items and such to be shipped safe and sound! read more

Super friendly employees who works there. Great customer service. The gentleman who works there is super nice and always happy and smiling. Parking can be difficult due to people liking to drink coffee nearby but fast service once you're inside. read more

Staff was very nice and helpful. Very glad I found place for amazon return closed to my place.

Needed to come in and ship an item to my family and the staff did not acknowledge my presence in the store. I felt like i was at service kiosk checking out myself with the lack of assistant. Really frustrating over all and would recommend other UPS stores if you need to ship items out in a timely manner read more

Daniel at the front is extremely rude and refused to even look at my ID to check my name for a package. Highly recommend not coming to this location as he is always there and vastly rude to his customers. read more

Amazing customer service always smiling cheers me up !! Definitely go here super quick ! Very organized and clean . Open on Saturday which is very nice for me ! . 5 stars read more

Friendly customer service! Fast service and right around the corner from me located In a nice plaza.

Excellent customer service! Staff are really nice. I love coming here when I need to return merchandises to Temu! Please keep up the good vibes here! read more

I love this place because my dad works there and my mom too and i like this place, some of the costumers are kind of dumb or rude though.

This store is always courteous, helpful and expedient. Very customer service oriented always willing to "go the extra mile. Appreciate them very much. Have been going there for years and will continue to do so thank you for your great customer service always!! read more