I always get the best service here! Much better than other locations. Friendly and quick this will be my new preferred one for my Amazon Temu etc returns! read more

DO NOT USE THIS LOCATION! I have dropped off two very valuable, pre-labeled packages at this location in the past month, and both items got FUCKED UP while in this store's hand. The first one never made it to the destination because someone at UPS tore the label off and so the package was returned for a damaged label. The second one, which I dropped off on August 6th, IS NOT EVEN IN THIER SYSTEM, so I have NO IDEA WHAT HAPPENED TO IT. But I keep my recipts, so this is going to prove to be a VERY EXPENSIVE MISTAKE FOR YOU, UPS! So BUYER BEWARE - IF YOU HAVE TO SHIP FROM THE UPS STORE ON NEW HAVEN, MAKE SURE YOU SAVE ALL YOUR RECEIPTS. Otherwise, do yourself a favor, and go to the UPS stores on PATRICK or WICKHAM. Unlike NEW HAVEN, the employees are professional and the packages actually get shipped. Seriously, can't believe I even have to write this. WTF is UPS if they can't manage shipping???​ read more

Hate this place so much. Today I get there at three minutes to close and they flatly refused to accept my (four) ready-to-go UPS shipments. After I drove a half hour to get here. I know it was close to closing time but traffic slowed me up... and mostly 6:27 is not 6:30. If they hadn't been prepping to race out the door like the building was on fire at precisely 6:30 (which I just watched her do) she could've helped me, what I had to do drop ship would've required maybe one single minute, total. When they are actually open they're still nearly always rude, about everything. Man I really hate this place. read more

The UPS Store - Reply - Printing Services Near Me - West Melbourne, Florida

UPDATE: With a response like this from UPS, who would ever come to this location. I showed Jim the return email from Amazon, brainiac! OMG! How does someone stand up for an employee and talk crap without even seeing the proof?! Funny, there was a lady returning a patio umbrella to Amazon at the same time with the same return email. 2 customers right... Jim WRONG! RIP to this location. We had an Amazon return that clearly stated that no box or packaging was needed. Jim said they don't do Amazon returns without a box. Funny how Amazon's email stated no box was needed. We ended up getting charged $20 for the return, and he said to take it up with Amazon, and stated that UPS doesn't make money off Amazon returns, as if it's the customer's problem. He also stated that he was a manager at Lowes as if that even mattered. Maybe UPS and Amazon should have a sit down. read more

The UPS Store - ‍‍‍ - Printing Services Near Me - West Melbourne, Florida

Today my parcel was not delivered to me, while the tracking (92748903032434543476888191) says that it was delivered to my mailbox. It took me 2,5 hours to try to get at least any customer support. The automated service just hung up, and the online forms didn't work. They also recognised me as an existed user (while I was not) so I couldn't apply online, as the indicated email just didn't work! 2,5 hours of my time just for nothing! Parcel lost, money not returned. Worst experience ever read more

The UPS Store - Printing Services Near Me - West Melbourne, Florida

Not very helpful at all! I needed more assistance with two heavy boxes and taping them together (their request) and they refused to budge to help out... "I'm not allowed." Can't hold the 2 40# boxes for me so I can tape them together? I was able to tackle the job alone - while two employees stood there staring at me - on anger alone. I'll never go there again. ​ read more

Whenever I go there, they are always extremely patient and helpful. I really recommend this UPS store. read more

The worst. Went to return an item to Amazon. The package was completely prepared for shipment, except my printer was not working. They charged me $3.15 to print a one page label. Really??? Then, we had a shipment arrive while we were away. The merchant was able to redirect the package to this store. The next day I received a call from them, stating it would be there and I will be charged a $10.00 'holding fee' for the first 48 business hours, for a box smaller than a case of wine. He said he was 'sorry'. NO. You're NOT SORRY! You're commercial CROOKS, in my personal opinion. I only use this location due to its proximity to my home. Advice: Don't assume anything is part of the normal service, OR REASONABLY PRICED. read more

The UPS Store - Ooops! I was wrong. The one page printed for me, actually cost $3.86. Not $3.15. Even more of a rip off. How about $1-$2? That sounds fair. - Printing Services Near Me - West Melbourne, Florida

I had lost a recipe and could not get a company to refund me the articles that I had sent back to the company. I talked with the manager at store 6269 in West Melbourne and he found my recipe now I will be able to get my refund. Thank you you are #1 on my list for being a great store and great manager Thank you M Roedel read more

This UPS store is by far the worse one I have ever been to and I use UPS stores numerous times a week. The lady that was in the store this morning should get some customer service and communication training she was rude and way from helpful. I will take my business back to the Fedex across the street, please if you like service avoid this store!!!! read more

i had a mailbox with this UPS store for several years. I stayed with them even when a closer UPS location opened up. I was aware that the contract said they would not EVER forward mail. Last August they suddenly informed box holders that they were going to move in less than 30 days, please let all my customers know. So it was on me to make sure all my customers knew I had changed my address. They said the Post office would forward my mail for a short while- which did NOT happen! My mail was returned as UNDELIVERABLE. They did not believe me even though I showed them the envelopes with the yellow undeliverable stickers my customers sent to me. 6 months later I am still collecting checks from customers who mailed to the old address. A Major hit for a small business like mine coming out of covid. The common response I got from my customers was when the check returns to them they figured I had gone out of business. I closed my box (which I paid for the whole year and it took 3 months to get reimbursed, and they were reluctant to do that and they shorted me. The post office said that if i had gotten a real PO box this would have never happened. Never get a fake mailbox. read more

Probably could have used more signage when they where moving to their better location. Good group good service

"Now, get out of the store and never come back to this, or any other UPS store" said James, the clerk I encountered, after I declined to ship with them over the "tape use charge" that I did pay for. I will show the receipt in the photos. Shipping a shoebox size package, shipping quote was given, I agreed and picked up the tape gun and peeled off a piece 11 to 15"s long, to add to my home packaging tape job. Two guys working, no customers but me. James said, "there will be a $1 taping fee." It was downhill from here. I said, "A dollar for this much tape?" James explained that customers use up a lot of tape and it costs them money. I said, "how much tape did I use so far, I'll pay it now, but I'm not shipping here, I'll just pay for what I used and go somewhere else." James, "you can drop the attitude." I said, "no attitude, I'm just not shipping here, I'll pay the tape I used and leave, but I want a receipt" and handed him a paper one dollar bill. I did not ask permission to use tape, so they are entitled to be compensated if that's their policy. James gave me a receipt describing the purchase as "tape use". James said, "Now get out of the store and never come back to this or any other UPS store." There was a tall guy, who didn't say anything, and James who did all the talking. I picked up the box and went to Fedex near Target on 192. Of course James can't "ban" me from going to other UPS stores, but I can't go to this store because I was officially told not to come back, and that is the store proprietors right to do so. I said specifically that I would be adding this event to my Yelp reviews, just before I walked out with my parcel. UPDATE: Response to the owner's follow-up reply below. To the Owner. I won't be sending you any personal information about me to your store email. I don't want any sort of reparations from you. Additionally, Its irrelevant to me what action, if any, you take with your employee James. It's none of my concern if you "write him up" or promote him. I wrote this review for my Yelp review readers, not as a delivery system to complain to you about your employee James or your "tape use fee" or your business practices or anything else. This review is for, and only for, my fellow Yelpers. read more

The UPS Store - Tape Use fee receipt 6-20-18 - Printing Services Near Me - West Melbourne, Florida

I made an appointment for fingerprinting and arrived on time to a line. Needless to say, there was someone ahead of me for fingerprinting and it took forever. I finally got out of there about 50 minutes after my appointment time. My advice is plan on an hour visit just in case. read more

Went here to fax a very important document, two workers inside one on the phone talking about vacuum cleaner parts and the lady on her cell phone texting, never looked up, no greeting , nothing and if it wasn't for the fact my legal document needing faxing I would have left . Very poor customer service and would not re commend them to anyone. The lady that faxed the document couldn't wait to get back to her cell phone. I almost asked "am i bothering you?" I left. read more

By far the worst run UPS store I've ever been to. I've used ups to send and receive Amazon package historically. Typically when I need to return something I bring it in its box and the people help me tape it up. At this store they try to charge to tape any box. Gotta bring your own tape. The owner of this store is greedy and inconveniences his customers to make a quick few extra bucks at the cost of his customers. I will use FedEx from now on or have ups corporate pick up my package. Avoid this place. They take advantage of you at all costs at the instructions of the owner. read more

This is my 4th time at random stoping in my travels in this location. The C/S by Sherry is always friendly & on point. Her solve the problem attitude is awesome! I'm appreciative of her aptitude & orientation towards customers needs. Excellent 5 Stars! read more

Great Experience. I had to ship multiple generators to my family in Puerto Rico and Dale assisted me on giving me all my options and insurance details. UPS rate was better than the competitors. Recommend it! read more

Refused to ship a firearm part. Desk associate said "because we are a franchise store my boss wont ship it. Another guy tried to ship gun parts and...." at that point i said "have a nice day." read more

Out of towner here. Needed to send a present to my nephew out in California. Didn't have any of the packing supplies I needed with me. Fortunately for me, the girl working that morning was super helpful! Packed my items up for me and gave me several options. Thank you guys for the excellent service! read more

This is the second time I've dropped packages here. They are amazing and super kind. I've literally come in with a bag of candy and some wall scrolls that needed to be shipped and they pack them for me and send them off. So much better than the post office. read more

Four times in the past week, this store's computer was down so they could not ship Direct TV items back, or so I was told. Checked with other UPS stores in the area, and they can do it - makes you wonder if they want the business or not. read more

Paid for overnight shipment the package was not picked up so delivery did not happen!!! Have been waiting all afternoon for call from manager and checking tracking site to see if package has been picked up. After 6:00pm in the evening and still no movement on second day. If I don't hear from manager in morning and the package has not moved overnight I will be contacting UPS personally. I would recommend going to the Kinko's down the road. read more