I live around the corner from the medium-small stripmall where the Publix, Goodwill, small shops, and this pack-mart are located. I've been in town for nine years. I've used this little office perhaps two or three dozen times and I've never had less than a perfect experience. I'm sorry to hear that the other yelpers had a bad time but it really looks to me like they were reporting experiences that had nothing to do the effort or expertise of the people behind the counter. The same two young adult women are always in the shop. I have asked their names, Marilyn and Kelly, and they take personal ownership of what happens in their clean and neat shop and the way that packages letters and small sundry mailing related items are handled. Honestly, I don't know what things cost compared to anyplace else because when I have to use UPS or FedEx, that's all there is to it. I have found their service consistently pleasant efficient and personal. Most of the time the work I bring them is paid for elsewhere by someone else and they receive no revenue for the jobs I ask them to do. So, last time, I brought them some flowers. That's how nice they are. And good. Like anywhere else, everyone is busy so conversations have to be brief, but I'm really pleased with how personable they make the small effort to be. Then again, maybe it's me! So while I'm sorry that other people claim to have had bad experiences with which they attach to the staff that is here, mine is been exactly opposite. You don't know me, but I have no problem writing severe and harsh criticism. That is not the case at this location. I certify what I have written above to be completely true and correct, I have no business or ownership relation, and I certainly intend to continue using this service facility. read more

I was a great customer had a mailbox and shipped items from there multiple times a year, for over 5 years. I had moved away back to Canada for a family emergency and received a few letters that I needed in Canada to prove residency etc... Alan said he was taken to court because a art scam at his new store from California where I was calling from, but all he needed was to call the old owner instead of causing me MANY problems with his lies! Marlyn sold the place and the new owners are deceptive and can't rely on forwarding the VERY important mail to me as she did for years. The manager ALAN from New York took my letters home and misplaced them, is what he said Then I kept calling him and only lies. I would not trust these new owners with my mail or packages... I would not trust them as i did before with previous owners ... read more

Alan at the Sebastian store, is THE BEST most professional and courteous, as well as knowledgeable employee I have worked with. You are lucky to have him in your employ! He has helped me on EVERY occasion that I Have used your services! THANK YOU ALAN FOR ALLTHE HELP! read more

Package was received this morning, after trying to track via UPS website, kept saying "we have not received your package", we have no record of package being picked up. Not sure what the issue was but the package was received. read more

They're always friendly and go out of their way to make sure you're satisfied. This is our go to place if it's possible!

I had a very complicated shipping job and Allan at Pack Mart went above and beyond to expedite it. He notorized about 18 documents, copied them for me and completed an international Fedex of the documents in such a friendly but professional way. He knows his business and I cannot compliment him enough. read more

Excellent Service. A young man, wish I got his name, helped me with an issue that wasn't even his stores problem and was so kind and nice - you don't see that too often! Huge Shout out! Rhonda Jones Gorilla Ammunition read more

Great workers who are, apparently, a reflection of the ownership. They are helpful, professional, and go above and beyond. Love this place it is Handy and fast for me. read more

Maryland at Pack Mart in the Roseland Publix shopping center is phenomenal! She is extremely knowledgeable and professional and offered me different options for sending a package that was so important! What a great asset for our little town! read more

MPL I have lived in the area for thirteen years and have used PackMart dozens of times. Whether giving them something prepaid to ship or spending money there they are always courteous and helpful. One bad experience should not be cause for a damning review. The two ladies that own the place have been there the whole time. I would encourage anyone to use their services. They are hard working and helpful. read more

Rude. I went in to ask if they could print a label I was having trouble with and she looks at me and says "how am I going to print a label", if you work with customers at least said "i'm sorry we are unable to do that" but this woman was not friendly at all and I would never come back. read more

This business is by far the friendliest, competent, and hospitable store I've had the pleasure of frequenting. I don't rely on Google searches to provide me with hours of operation or services provided. I called and spoke with a very kind woman who gave me all the information I needed: hours, directions, services they provide, etc. When I arrived at the location I was greeted by the same woman I spoke to on the phone. They were busy that day but the wait was only a few minutes and she took the time to look at several shipping options in order to get me the best service for the best price. I've been back there probably 30 times over the past four years and never has it been anything but pleasurable and satisfying. They don't deserve a one star rating because someone relies on Google rather than contacting the store themselves. read more

A Google search told me that this store was open until 6:30....I arrived at 5:15 and the sign on the door said it closed at 5:00. The employee was still helping a customer, but the door was locked. The employee just stared at me while I struggled trying to open the door with a 25lb box. Needless to say, my package will go out a day late now! read more

Counter help was rude even after we called and confirmed our shipping. She did apologize when we returned said she was new and didn't know. The woman on the phone was nice. Will let fedexp know of this type of service. Go somewhere else. read more

STOP!! Go somewhere else. My mother sold her Florida house, so packed up some items she wanted to keep to send home. She gave the lady behind the counter her I-phone with the address so all she had to co was copy it. Not until she got home did we realize that not only had Pack Mart entered the wrong city and zip code, but also the wrong phone number. Three packages were going to a city an hour away and UPS will not be able to even call to find out where they were supposed to be delivered. Thank goodness my husband has a connection and hopefully my mother will be able to get her packages. I also believe they gouged my mother on price... over $500.00 for 3 packages. I will definitely be reporting this company to UPS. read more

Excellent service. The ladies knew exactly what they were doing. Prices are very competitive.

Tried to use them for a international package what a mess, the package has been held up in customs fo over a month due to the way they filled out the paperwork. Have used this place in the past with mixed results. Will never ever use them again counter help is rude and do not know what they are doing. read more