I am used to my local FedEx shops being difficult. Like if you are missing a tiny thing or their…read moremachine isn't working, it takes a lot of work on my end to ask questions and come up with the solution with the staff. So today, I walked to this store to ship two returns. The codes wouldn't scan. I wasn't in the mood to ask a million questions to come to a solution and almost picked up my items to walk back to my apartment. Not out of anger, just out of the 'I'll deal with this later' attitude I had after a long day. Erick (employee of the day, week, month, and year) asked to see my phone and went to work. I could see my screen the whole time, and he just worked away. A few minutes later, he came with printed returns and repackaged my items since I hadn't packed specific paperwork in the boxes. He did this while smiling and being helpful, as I just wanted to give up on the day. Erick, you are the most excellent FedEx employee I've ever met, and I wish great abundance to you and your family. Seriously! You turned a challenging day into an enjoyable one, and your problem-solving skills are stellar.

What great service! We were way behind on getting our flyer…read moredone. We called them at 9am and by 10am it was printed and headed out the door . Everyone was polite, helpful and prompt! Couldn't ask for more.

Shoutout to Holly, the most amazing customer service person that I've encountered in many years…read more Holly is professional and although her shift seemed to have been over she went through hoops to get my shipment correct. Holly is a blessed spirit. Thank you to Fedex Facility off Florida Ave and Holly .

No complaints. The location has a private parking lot directly infront of the entrance for the…read morecustomers; which is always a plus. I didn't have any issues doing a drop off and was in + out the store within 5 mins.

I mostly come here for Amazon returns. But today I needed some copy assistance. With some high…read moreresolution printers. I needed some personal assistance, and these guys went out of their way to help me. The quality of work was amazing. Patrick tried multiple things to get the best result. I wish we came here 1st before trying other methods and locations. Very professional.

Signing up online to get my fingerprints scanned for a background check, the process was easy. It…read morecost $65 and they accept walk ins. The machine took a bit to get my prints, but the staff were helpful. There's street parking nearby.

I received really terrific customer service from Samantha at this store. It was right before a…read moremajor event in DC, and this store was prepared to an impressive degree. They knew exactly what the requirements were for protest signs at the big event, and they helpfully cut down signs so they would be compliant. They made it very easy to find exactly what you needed, and they had reasonable prices when they could have easily raised them given the large demand. Thank you Samantha!

Assistant manager Mehdi told me point blank that they are not there to help the customer and then…read moreplayed a game with my label so that it had already been picked up 2 hours prior. Bravo.

Received excellent customer service. Was a clean and tidy…read moreenvironment. Service was rapid, there was no wait time .

Jen displays great leadership its evident she is the glue holding that team at store 5801 alongside…read moreencouraging them to be the best they can be like DeAndre a good person whom has great customer service cares for the consumer - thank you for being you... Jen and DeAndre. Edited to expand upon the entire truth. You don't see leadership and team work like that every day. Doing an over night shift to better organize the mailboxes is not such a bad idea ( as some team mates complained about among themselves of the mere thought of it suggested by your leadership ) guys you never know who is listening to you complain it is bad form (( I won't call you out by name that defeats the purpose of good service but I will say to you team mates )) It will help with the overall operations of the business for both customers and employees. FYI we appreciate you all as a team so why not get on board of brilliant ideas that will be a win win for all. I'm a business woman and consumer so I speak from experience on both sides. I share this in love and light.

I come here to ship large items during work hours and am surprised to see the number of reviews…read moresaying they have had bad customer experiences, but I suppose I'm not surprised, because none of these people actually did business with this store, and only used it as a dumping ground for their Amazon returns. Having to ship large packages for business conferences on a fairly regular basis, this store has made the process incredibly easy and hassle-free; The staff is knowledgeable regarding customs duties and the nuances around the different requirements for the countries and even make the effort of coming out to help bring the larger items into the store. Great place if you intend to actually give them business, rather than enter their store with a overreaching sense of entitlement expecting concierge service for a third party Amazon return.

The worker here is exceptionally rude. When asked for a receipt for proof of drop off, he refused…read moreto provide one

The friendliest and most helpful employee works here. It is so easy to return Amazon packages, and…read moreI will be doing that from this location in the future. Only bummer--no parking in front but otherwise a full 5 stars.

[Coronavirus review] They only allow two customers inside at…read morea time, but fortunately are still open and not overly crowded as the neighborhood is pretty dead during the shutdown. I was a tad dismayed to see how much it cost to repurpose my slightly oversized box for shoe shipping, but I paid for it. They claim to offer notary and passport photo services; useful stuff. It isn't a big store, but it's worth having around.

I never leave reviews but this has to be by far the most consistently kind and helpful shipping…read morecenter in the area

What great service! When a few locations around the city were closed on a Saturday, this one in…read moredowntown was open. The man working was very efficient and helpful. They shipped a package in no time and even let me print for free!

Placed a last (probably after the last) second tshirt order with BaseCamp, and the staff member was…read morewilling to put down all the stuff he was doing to with thoughtfully and patiently with me to help me tweak a design that wasn't ready to go to print. After working through those issues, the t-shirts were affordable and available right on time. Strongly recommend them for high levels of expertise and a willingness to go the extra mile.

I've been working with Basecamp for close to a decade and last year they started nickel and diming…read moreme an extra $20-45 for one day orders... They couldn't explain the calculation and have now lost my business for ever... The greed and they way they treat their amazing staff is unacceptable in our city.... Please DO NOT support this behaviour

Bill and Alexis were INCREDIBLY helpful after I went to UPS and was quoted $560 to ship a 6lb…read morepackage! I was very upset and worried about how to get it to MN, for a decent price, safely. Bill literally figured out how to box up and protect the strangely shaped, fragile item in less than 5 minutes...for 1/5th the price of the "competition"!! I told him I'll be using FedX from now on and have already done so. I used to think FedX was "the expensive one"...but Bill's customer service, attention to detail and problem solving skills made it a VERY easy future choice! If you live near DC you shouldn't go anywhere else for packages/shipping...they're simply the best!

I ship often. Easy in and out if you don't need their services. I come with my package ready to…read moreship. Easy scan and drop off box.