We all know Staples is an office supply chain, but my latest venture into this place tells me that…read morethey are looking to diversify their offerings, and the focus on office supplies is getting murky. Upon pulling up to this location, you see a large banner on the side of the building touting a collaboration between Staples and the defunct Party City. This is a partnership that brings in balloons, helium and other event items. This could be a smart move by Staples to integrate special event items. "Oh, Debbie from Accounting is celebrating her 10 year anniversary with the company?" You can pick up a balloon bouquet and streamers while you're picking up some toner. It's not a bad pivot, it's just that first and foremost, I think the selection in their office supplies is narrowed to make room for stuff like this and some ginormous bargain bins I'll go into momentarily. Problem is I think Staples prices are steep, and it's not like you are getting exceptional service or an immaculate atmosphere to make up for it. I only find myself at Staples as a last resort. On this occasion, I had come for some packing supplies. I begrudgingly paid the ridiculously high prices because I needed the supplies, but time and time again, I find Staples is not synonymous with value, or the breadth of selection I would expect in 2026. While I was making my way from the furthest reaches of the store (which is where they keep the shipping supplies) to checkout, I was temporarily distracted by some curiously large bins that held some of the most random things. Things you would not expect to find at a Staples. Things like nose strips, multipacks of paprika (yes, the spice), romance novels...basically junk. This stuff gets put out once a week and each successive day, the price of the items in the bins gets reduced. It's like troughs of crud. I'd much rather them focus on bringing in the best assortment of office supplies instead of diverting to bargain basement tactics. Instead, I'd like to see more selection of office supplies at better prices. It's really that simple.

Staples Store # 1251 16817 Coit Road…read moreDallas, Texas 75248 Subject: Incorrect TSA Procedures and Horribly Rude Employee, "Laura" Date: March 18, 2026 Time: 10:40 AM Staples Employee: Laura · Arrived at store in time for our 10:40 appointment to complete TSA PreCheck process for my wife, Carol Alman. · The bulk of the TSA PreCheck information had already been submitted online utilizing CLEAR Application ID M4BW-45CP and she already has a passport. · Laura was already helping someone else, who we found out had a 10:50 appointment, so the had in fact jumped ahead of us. · Laura rudely told us to, "Sit over there!", apparently away for the CLEAR kiosk, which we did. · When she was finished with previous client, Laura told us that we had missed our appointment, even though we had arrived on time, no one else was waiting and not even bothering to look at appointment schedule. · Website clearly states" Walkins Welcome". · Once she did look at the appointment list and without even bothering to pull up our partially completed online application, she stated that my wife had to have her birth certificate, her previous marriage license (husband died ~28 years ago), and her current marriage license, even though we have been married for nearly 26 years and have resided in the same house since 2003. · THE ABOVE IS A CLEAR AND INCORRECT REGULATIONS ERROR, AS THIS INFO IS GATHERED WHEN APPLYING FOR A US PASSPORT, WHICH SHE ALREADY HAS! · I, admittedly, was getting upset with Laura, as we had driven 0ver 40 miles, had arrived at the correct appointment time, and she was CLEARLY mistaken in her statements to us as to the required documents needed. · I asked Laura to please pull up my wife's application on CLEAR and, if more paperwork is required, we will correct and come back. · All correct paperwork was brought to Staples and previously submitted online via CLEAR. See below: * After Laura stalked off and made us wait an additional five minutes, "In case her next scheduled applicant arrives", which they didn't, she grudgingly escorted my wife to the CLEAR kiosk. * Upon walking to the kiosk I was met with a disturbing attitude from Laura. She was very dismissive and rude. While wearing a mask and speaking in a low voice I had to ask her to repeat herself several times. I mentioned I was hard of hearing, and after recently having cataract surgery the fine print was hard to read. This obviously annoyed her and I was made to feel stupid for my requests . She was adamant that I needed to show proof of a prior marriage name change, as well as a birth certificate to show my name at birth. The website did not say these documents were required so I came prepared to show my passport and ID as required. She was very defiant and rude throughout the whole process. I worked in retail management for over 40 years, I understand how hard it is to work with the public. Which is why I try to conduct myself in a calm and respectful manner. This employee, Laura, needs a refresher course on such. When the process was finished, I apologized for the above confusion. Her response was terse, and hateful replying that there was no confusion, implying that we were the problem. I hope this complaint does not go on deaf ears. This was seriously the worst customer service experience I've ever had. Now, I don't anticipate any corrective action will be administered to this said employee, as Laura has complaints online going back well over a year on Google and YELP. My concern and main complaint is twofold: * How many people has she sent packing with incorrect info that came to Staples in good faith needing a passport and/or TSA PreCheck? * How many people has she sent packing never to give Staples another thought and taking their business elsewhere, i.e., Amazon, Walmart, or Best Buy? It's no wonder that Staples (under the ownership of Sycamore partners) is failing as a company.

I just needed to do a quick return and already had my item labeled and packaged up. There was no…read moreline so it was easy to walk right up to the counter. I handed the clerk my package and she asked if I needed a receipt- well, Yeah I do! How else am I going to prove my package is on its way back to the vendor!?! And how else to track it? I just thought it was a redundant question. Are there that many people that don't want a receipt? Overall, the experience was just O.K.

The employees in here are super lazy and do the bare minimum. If I wanted to the self service kiosk…read moreI would. They didn't want to take the package that was already pre labeled at the counter. Why even have employees in the store if they don't want to work?

This is the best store. They are always super helpful whenever I need something. I absolutely love…read morethe team.

May 2026 We are…read morefortunate to have multiple UPS stores and drop off locations in our neighborhood to choose from, but this one is our "go to" and favorite UPS store. Family owned and operated shows in their friendly, accommodating attitude and exceptional customer service. Always helpful, kind and make you feel valued as a customer even when you come in with a handful of different packages or QR codes. Give them your business and enjoy a team with the work ethic and honesty it takes to be a contributing business in our community.

I can't say that I had a big order to these guys, but that's why I can say that this business has a…read morebig heart and friendliness. I'm a truck driver needed one sheet printing with my personal agreement, and they did not refuse to help me without taking money for it (as an example for many businesses in California where I live permanently). Yes, also they have a huge selection of different products for very high quality prints - I especially liked sporting goods - T-shirts, caps, balls, shorts... I would like to recommend them to everyone

Exceeded expectations on every level. They have an incredible team that gets the job done on time.read more

Great service, nice people, great prices, I will work with them again! The menus I ordered came out…read moregreat

I needed about 400 flyers printed in a hurry and after quoting different spots on Yelp decided to…read morego with sir speedy since they responded first. No complaints about the price, service or any of that but the turn around time was a little longer than what I anticipated when other business had a turn around time within 2 days. No big deal though. Will come back when I need more flyers thanks!

incorrect posting hours, claim to be open at 9 am on a saturday but they are not even open at 10.read more

Ay una señora ahi rasista que en cuanto me vio su actitud cambio totalmente y cuando le pedi ayuda…read moreme ablaba muy seco y le dije que si me podia ayudar dijo tu tienes que hacerlo y si no puedes es tu problema y asta avento el tape con el que estaba trabajando 9/12/23 3:40 pm

Daniel was absolutely amazing. My mom had a bunch of Amazon returns to do. She recently lost her…read morehusband. Daniel was patient, kind, and helpful. Thank you so much for all you do!

Great experience at The UPS Store! Manu was very friendly, professional, and helpful throughout the…read moreprocess. The service was quick and efficient, and Manu made sure everything was handled smoothly. I really appreciate the excellent customer service and would definitely recommend this location.

We have been using this *specific* MinuteMan Press for years, and I have nothing but nice things to…read moresay about their products and service. They collaborate with us on design, they help us paper selection, the make suggestions, the pricing is excellent, the turn around time is stellar, and they create an overall exceptional experience. I have tried other print shops and big box stores in the past, but they simply don't compare to what I get from these guys. There IS a difference. In fact, because these locations are franchised, the experience with this location is even better than other MinuteMan's I have tried to use assuming it was all the same (an erroneous assumption). We are in Frisco and they are in Dallas... it doesn't matter. When you find quality and someone you can count on, the distance is irrelevant. Tim is our guy... he makes magic happen. Thanks Tim!

I can't recommend them enough! We had a last minute project that we sent to them for fast turnover…read moreand they went above and beyond our expectations to get it done for us in time. They are knowledgeable and do a great job. Thank you Minuteman!