May 2026 We are…read morefortunate to have multiple UPS stores and drop off locations in our neighborhood to choose from, but this one is our "go to" and favorite UPS store. Family owned and operated shows in their friendly, accommodating attitude and exceptional customer service. Always helpful, kind and make you feel valued as a customer even when you come in with a handful of different packages or QR codes. Give them your business and enjoy a team with the work ethic and honesty it takes to be a contributing business in our community.

So I came in today struggling to open the ups door with a 40 lb package balanced on my baby's…read morestroller while I carried my baby on my hip .... immediately I had the door opened by an angel of an associate who made the process seamless and who's kind demeanor felt like a breath of fresh air! I believe the associate's name was PIERCE ( I hope I heard name correct) and they were the kindest, quickest, most professional person I've come across at a local ups. Idk I had to come on and give them recognition! *Pierce for president!!!!!! Whoop whoop! Thanks.

Daniel was absolutely amazing. My mom had a bunch of Amazon returns to do. She recently lost her…read morehusband. Daniel was patient, kind, and helpful. Thank you so much for all you do!

The service was excellent! The representatives there were very helpful and helped me sort out every…read moreitem individually. I really appreciated it and I recommend this place without hesitation!

I love Pak Mail!! I always receive great friendly customer service every time. They can pack and…read moreship your items or you can bring them already packaged up and they will take care of shipping them for you via whatever method you choose. They also offer shredding and notary public services too! They are located on the NW corner of Coit and Arapaho, facing Coit. The WalMart Neighborhood store is set back behind this little strip center.

I am embarrassed that I didn't plug a review for this business prior to this. I have been doing…read morebusiness here for several years. 4 kids all went to schools out of state and all 4 leave something at home when they head back. Excellent friendly customer service. She saves all the addresses and remembers who is where. And to top it off, they have been a long time supporter and advertiser for the local high schools.

I came a couple times the past few months while running errands and moving. Super helpful,…read morewelcoming staff - family operated. I was able to get my things shipped with no stress, rent one of their U-Hauls with ease and full support, and buy moving products (boxes, covers, etc.) for a lower price compared to other places! Come when you need help, and you won't be disappointed.

Ship Stop is everything. They ship using whatever carrier you want - UPS, FedEx, USPS, etc., they…read morecan handle packaging, some UHaul services, and much more. They also seem to be branching out into the realm of metaphysical retail, and may soon be offering incense, crystals, and other such aura-alignment paraphernalia. They play jazz on the loudspeakers, and the proprietor Ram-El (sp?) is very professional and courteous. I use Ship Stop as much as possible.

This location is undergoing a renovation, and by all appearances, it looks like it will be a great…read moreimprovement. Customer service is great, staff quickly takes care of your needs around shipping, printing, etc. No drama, no fuss...exactly what I need when shipping something...

incorrect posting hours, claim to be open at 9 am on a saturday but they are not even open at 10.read more

Sought out this UPS store when I had a package to mail on my lunch break, and the "other" shipping…read morecompany seemed more interested in selling me their service, even though they didnt have a box small enough for the item I was shipping. Even after I said I would go find a smaller box. Glad I found this location. The woman there (did not catch her name) was very pleasant. She found the perfect sized box I needed, and advised that using their box would ensure my package was covered by their insurance. Right after I walked in, several customers entered. She was very courteous, accepting drop off packages so customers didnt have to wait until my transaction was done. But she was very quick and efficient (we're talking less than a minute) so I did not feel at all inconvenienced. Overall I got wrapped up pretty quickly and got my package boxed and shipped for a couple $$ less than the other place quoted me, and the way I wanted it. Close to work, so I will definitely revisit for my future shipping needs.

Matt and his entire team at this UPS store are absolutely outstanding! From the moment you walk in,…read moreyou're greeted by the most friendly and helpful staff. I rented a Maibox at this location and needed to have my mail forwarded while I'm out of the area and every experience has been seamless and pleasant. They are always happy to help and they go above and beyond to make sure everything is taken care of quickly and efficiently. It's rare to find customer service this consistent and genuine. I truly can't recommend Matt and his team at this location enough-- 2024 West 15th St in Plano set the standard for excellence! Thank you all , Sheri S.

On a Sunday afternoon at 2:29 I entered the store to mail a couple of packages. The hours on the…read moredoor said they're open from 12 to 4 PM. When I approached the counter, the young lady asked me if I was there to drop off packages and I said no I need to mail them and get a label on them. I was rather brutally informed that there was only one more minute until her lunch hour, and that I needed to return in an hour in order to have her put labels on my packages. There were other people in the store and the doors were open. Incredulous that someone wouldn't be willing to stay an extra three minutes and take my packages when I was there during operating hours that is mind-boggling to me. This is the second time at a different location that I have gone to a FedEx office on a Sunday and have been rudely treated by the staff. If FedEx is going to be open on a Sunday, they need to staff in a way that allows their employees to treat customers with respect for their time. As it is now, I am driving to another location down at 6:35 and the tollway where I have received wonderful service. Shame on you, FedEx office.

I just needed to do a quick return and already had my item labeled and packaged up. There was no…read moreline so it was easy to walk right up to the counter. I handed the clerk my package and she asked if I needed a receipt- well, Yeah I do! How else am I going to prove my package is on its way back to the vendor!?! And how else to track it? I just thought it was a redundant question. Are there that many people that don't want a receipt? Overall, the experience was just O.K.

What a breath of fresh air from your typical post office experience. Friendly team, no long lines,…read moreand best prices on so many services.

overpriced compared to others will put their address as the…read moresending address/return address so packages "mistakenly" get sent there. Then charge you $5 to get.

The last 2 times I have been there Laura has help me and I was treated with much respect and…read morecourtesy. Today Mario was so patient and kind even though I could not figure out how to do a return on Amazon on my iphone. He waited and waited for me to figure it out and I finally gave him my phone and he took it and quickly showed me how to complete the return. What a gracious man who is an asset to Staples.

We all know Staples is an office supply chain, but my latest venture into this place tells me that…read morethey are looking to diversify their offerings, and the focus on office supplies is getting murky. Upon pulling up to this location, you see a large banner on the side of the building touting a collaboration between Staples and the defunct Party City. This is a partnership that brings in balloons, helium and other event items. This could be a smart move by Staples to integrate special event items. "Oh, Debbie from Accounting is celebrating her 10 year anniversary with the company?" You can pick up a balloon bouquet and streamers while you're picking up some toner. It's not a bad pivot, it's just that first and foremost, I think the selection in their office supplies is narrowed to make room for stuff like this and some ginormous bargain bins I'll go into momentarily. Problem is I think Staples prices are steep, and it's not like you are getting exceptional service or an immaculate atmosphere to make up for it. I only find myself at Staples as a last resort. On this occasion, I had come for some packing supplies. I begrudgingly paid the ridiculously high prices because I needed the supplies, but time and time again, I find Staples is not synonymous with value, or the breadth of selection I would expect in 2026. While I was making my way from the furthest reaches of the store (which is where they keep the shipping supplies) to checkout, I was temporarily distracted by some curiously large bins that held some of the most random things. Things you would not expect to find at a Staples. Things like nose strips, multipacks of paprika (yes, the spice), romance novels...basically junk. This stuff gets put out once a week and each successive day, the price of the items in the bins gets reduced. It's like troughs of crud. I'd much rather them focus on bringing in the best assortment of office supplies instead of diverting to bargain basement tactics. Instead, I'd like to see more selection of office supplies at better prices. It's really that simple.

Anthony is always pleasant and helpful . He always to takes time to make sure I get the most…read moreeconomical method when I have to ship something

'Open' but doors locked and sign on door that they will be back...no time given. Just drove 10 min…read morehere and this is CRAP!! I called the phone number in the 'we will be back' sign and rang twice then went to voicemail. Terrible.