May 2026 We are fortunate to have multiple UPS stores and drop off locations in our neighborhood to choose from, but this one is our "go to" and favorite UPS store. Family owned and operated shows in their friendly, accommodating attitude and exceptional customer service. Always helpful, kind and make you feel valued as a customer even when you come in with a handful of different packages or QR codes. Give them your business and enjoy a team with the work ethic and honesty it takes to be a contributing business in our community. read more

So I came in today struggling to open the ups door with a 40 lb package balanced on my baby's stroller while I carried my baby on my hip .... immediately I had the door opened by an angel of an associate who made the process seamless and who's kind demeanor felt like a breath of fresh air! I believe the associate's name was PIERCE ( I hope I heard name correct) and they were the kindest, quickest, most professional person I've come across at a local ups. Idk I had to come on and give them recognition! *Pierce for president!!!!!! Whoop whoop! Thanks. read more

poor customer service. I would think an owner of a store would have better rapport with her customers. thankfully there is better owners nearby! read more

I normally can scan documents on my home printer but for some reason the pages kept getting stuck so it was time to get professional help. I called ahead and spoke with Cheryl to ask what the cost and procedure would be to scan 32 pages. I arrived about 30 minutes later and Cheryl was just as pleasant in person as she was on the phone. Some of the pages were dog-eared after trying to go through my printer at home, so she brilliantly put them in and scanned them from the bottom to the top and then when it was completed scanned in simply flipped it over to be right side up! The document was saved to my thumb drive and the file on her computer was deleted for my privacy. The charge was exactly as what was quoted on the phone. I was in/out in less than 10 minutes. I felt so good for having come in and made a new friend and I can't wait to return and support this family owned business next time I need the services they provide. read more

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I have used this business services for my mailbox for over 6 years. It has been such a welcoming experience each time that I stop by this place to check my mail, etc. I would have continued to use them if I did not have to move out of the area. I wish Cheryl and the team much success as the years go by. read more

This is the best store. They are always super helpful whenever I need something. I absolutely love the team.

Bad customer service from a dishonest and disrespectful guy. Tried to charge me boxing fee despite Amazon return label. Disgusting experience. read more

This UPS store top tier, I use them for all my printing from business cards to signs. At this location I find copious amount of common sense and critical thinking. Very hard to find at other print shops & shipping stores. They do designs and a quick with edits. Highly recommended. I always go to print my proposal paper here, there paper and ink make for a very professional look. read more

This is your hometown UPS store. If you need help they are always there to lend a helping hand and make sure that I get my mail and packages! I can't say enough good things about Cheryl and team! read more

Wow! My first experience with dropping a package off to UPS and Brandy was such a joy to work with. True Customer Service! I guess you can tell I don't have to return many items, lol. We were returning an expensive package valued at $1500 and we had to pay for shipping plus we insurance it. My stars will stay 5 stars...unless my package doesn't make it. read more

Great service. I came here about 5 minutes until closing time and was out before they closed. They have 2 reserved spots right up front, which is a good thing because they are in a really busy parking lot. I parked in one of those spots, walked in, got my business taken care of and was backnin my car in 3 minutes. I never felt rushed, nor did the gentleman helping me make me feel bad for coming in so close to closing. read more

The UPS Store - Shipping Centers Near Me - Richardson, Texas

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The Best UPS store in North Texas, great people, very knowledgeable, friendly, etc. Have used this store 3 times in the last 10 day, will not go any place else now. read more

This store gives great service. I have a box and will always take care of you. I didn't have cash and they mailed a letter for me anyways. Definitely use this store if you can. read more

Out of the many UPS stores located in the DFW area, this location is one of my favorites. It is conveniently in the midst of a local shopping and food center with Chick-fil-a, Torchy's, Velvet Taco, and Zoe's Kitchen (just to name a few businesses) nearby. I have frequented the store to primarily return Amazon items, and each visit is a breeze. The employees greet their customers warmly, and they make the experience personalized. I highly recommend coming to this UPS Store for all your shipping needs! read more

I usually come here to send packages. Today I came to get some important paperwork printed/scanned and Cheryl took really great care of me! I was having difficulties sending the emails and she was really patient with me! Everyone here is always so nice! read more

Excellent customer service! We worked with Cheryl to ship off some paperwork today and she was great! read more

Customer service was for the most part was good. Team members multi tasked. More than likely won't be back though. Printing costs should be told before the print job. $2 + tax for one sheet of paper is super expensive. Computer use minimum is a horrible concept. I feel really cheated and scammed. Would have gone to Office Depot since I originally came here just to drop off a prepaid package. read more

Mike and Matt made shipping my three packages so easy today. They were very friendly and courteous when I brought in my two Amazon returns and eBay package to ship to my customer. I will definitely be back since they made packaging and shipping my items a breeze. Thank you for a great experience! read more

In response to the USPS claim I opened to locate my package, it was found by them and delivered.

Best The UPS Store in town: great customer service I love emailing requests and them being ready same day for pickup and when I get there. Have never had any problems at this location. Keep up the great work and awesome and fair prices. Would recommend to a friend and family member. read more

Glad they are here! A family-owned store. The son cheerfully scanned my 10+ prepaid UPS Christmas packages and let me know they take prepaid USPS drop-offs too - which saves the double rate they charge for USPS. Location is clean, well stocked with supplies, and well organized. Great to have in the neighborhood. read more

Great UPS Store! I was so glad to see this UPS store, in this location. But even more so to meet the nice family that owns it and to work with them. I first used them for shipping conference documents to a training in Indiana and they told me they could do my printing as well as prepare the attendee folders AND ship them the next training. Well, guess what? I gave them a try and they did an outstanding job! The cost was great, all folders were stuffed in the correct order and arrived at the venue for attendees in great shape! This saved us so much time in the office! They were wonderful to work with during this project! I highly recommend giving them a try! Brenda, Association of Attorney-Mediators read more

Drew and the guys were super helpful today getting out a package for me. I always look forward to coming here because the service is always awesome! read more

The lady working on Monday, Juky 1st was so nice and patient as I sent my first package to my son at boot camp. The address they gave me was missing info and she helped me get the right info. She was helpful and patient and THANK YOU! read more

Visited this store for the first time today and will definitely go back. Although there were plenty of customers waiting, Cheryl worked very diligently and made sure everyone was taken care of in a timely manner. She was cheerful and welcoming, and knew most customers around me by first name. I was in and out within 10 minutes during a busy time of day. Thanks for the great service Cheryl!! read more

I use this specific UPS store for a couple of reasons besides their superior shipping capabilities. When I found out that they can help grow my family's business, I immediately called the Casaday's to see what additional services they provide. Unknowing, that they also offer advertising options including direct mail opportunities as well as printing, I was eager to start working with them. They have continuously been able to provide us with remarkable custom designed mail cards and exceptional marketing materials on a regular basis. I highly recommend their services. read more

I hadn't had a chance today to get everything organized that I needed to ship. I had to write a personal note on a card real quick, get something notarized, make sure everything was set in a flat container that would not be bent, and make sure it got there quickly but affordably. They were a huge help and so very professional, and even friendly. I highly recommend the store and I'll be back again the next time I need something they handle. I was starving and they even showed me the pizza they had ordered from next door at Fritelli's, so I ran over to pick up a slice! read more

I emailed a print job to this location with scant instructions and w/in 10 minutes I received a call from Cheryl asking for additional details so she could get my order just right. I gave her the details and hung up. She called me back after 5 minutes and made an excellent recommendation, with no additional cost involved. The finished product was perfecto and the customer service experience was beyond exceptional! read more

The service here is simply phenomenal! Cheryl, Matt or Drew all work super hard to make you feel appreciated. Most importantly, they really know their business. I've tossed a few interesting challenges their way and Cheryl worked out a solution I frankly didn't expect that enabled me to have an early Christmas! Can't say enough good about this team! read more

I had a really large, oddly shaped package to send. I went to multiple shops, and none impressed me more than this one. Cheryl KNOWS WHAT SHES TALKING ABOUT! She is by far the most knowledgeable person that I came across in regards to packing boxes correctly. She also worked so hard and went above and beyond to get me the best shipping rates possible. Thank you Cheryl! I'll definitely be a repeat customer. read more

This is literally the best UPS store I have ever been to. They helped resolve a package conundrum and had me out the door in less than 15 min! Remarkable customer service and the two working the day I came in worked together to make sure no one had to wait if they didn't have to! Loved the warm atmosphere and synergy of how I was taken care of!!!! Thanks Cheryl for making my day!!! read more

It was a great experience! I didn't print out the amazon return label as I thought it can be scanned by QR code. But I needed to print it out. So, the manager requested me to email her the label and she printed for me for free! I strongly recommend this ups store. read more

I went there at the end of lunch hour and the staff was very friendly and helpful. They do more than ship packages. They also provide notary and signage services. They will help you find the best option for your needs. There's another location closer to me but I prefer this one for its excellent customer service. read more

Exceptional service, well managed business and one I will use again and again. Convenient parking right in front and assistance as needed to help get your items in the door! read more