Even though they took the worst passport photo of me, I can't fault such nice people. It's me, not…read morethem! LOL. Great UPS location on Commercial Drive. They are personable, efficient. I would advise some lighting help for better passport photos, but other than that, great spot.

Pros: I haven't lost a parcel from them from drop off. Cons:…read moreRecently I dropped off a return parcel (kind of big), there was the manager/owner and one female assistant and myself. After scanning the barcode, she asked me to move the box to another area. I actually looked at her a good 5 seconds, irritated gave her a look of "isn't this your job" but couldn't be bothered as I had to leave and moved the parcel. Please train you staff.

Recently, I visited a DHL representative at Skymart, located at 1816 West Broadway, Vancouver, BC…read more After waiting 15 minutes for her to finish a phone call, I asked about the cost of sending four PR cards to an Asian destination. She initially quoted $256, but after I hesitated, she recalculated and offered a discounted price of $192 due to her employee discount. However, she didn't mention that taxes would be added, which brought the total to around $218. I then inquired whether FedEx or Purolator might offer a better rate. She told me that Purolator doesn't deliver to that country and that FedEx is unreliable, with a price likely similar to DHL's. Despite my reservations about the questionable service, I decided to proceed with DHL. Later, out of curiosity, I visited another DHL location 11 blocks west at 2900 Broadway, where they quoted me $120 for the same shipment. I was shocked by the significant price difference. I returned to the original store to request a refund, but the representative told me their policy does not allow returns. Even though my items were still on her desk (despite her efforts to hide them), she refused to return them, citing store policy. She also claimed to have sent me a tracking number, which was not true--I received the tracking number only about 20 minutes later. I am perplexed by the large discrepancy in pricing for the same service from the same company. I contacted DHL to address this issue, and this is the response I received: "Based on the response received from our retail management team, we would like to inform you that the cost structure for our services is established through confidential agreements with our retail partners and DHL. Unfortunately, we are unable to disclose specific details regarding this arrangement. The rates may vary between the DHL website, retail partner locations, and DHL-owned service centers. Rest assured, we have shared your feedback with our retail partner and have emphasized the importance of staff training and maintaining the highest level of professionalism to prevent similar issues from occurring in the future. Your concerns have been taken into consideration, and we will ensure that Skymart adheres to the necessary regulations. We deeply regret any inconvenience or frustration caused by this recent service lapse, and we are committed to learning from this experience to enhance the quality of our service in the future. As all your concerns have been addressed with the relevant departments, we will be closing the complaint at our end with no further follow-ups. Please consider this matter resolved from our perspective. Once again, I apologize for any delays or inconveniences you may have encountered during the handling of your shipment. Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or require any additional assistance, please do not hesitate to reach out to me directly. I am here to assist you. Thank you for your patience and cooperation throughout this process." I was shocked by this response and will definitely avoid doing business with DHL or Skymart in the future. I might expect this kind of business practice in countries I associate with corruption, but not here in Canada.

Paid for a passport photo that was rejected by the passport office due to poort quality and this…read moremerchant refuses to refund. Don't waste your time here.

I can not stress how incompetent FedEx employees are. I was at home the entire day waiting for my…read morepackage. The FedEx employee parked right in front of my home and I saw him. He didn't leave his vehicle or anything. I thought he must be busy or something so I decided to wait for him to ring my door bell. Guess what, he drove away and an hour later I get a message saying tempted delivery and "Customer Not Available or Business Closed Recommended action: Delivery will be re-attempted the next business day" WTF. I was really upset. I called FedEx right away. I told her to add a note and she promised that it won't happen again. So Amazon worker are able to find the house. Canada Post is able to find the house. UPS is able to find the house. DHL is able to find the house. But not FedEx. Wow! and he parked right in front too. Sounds like FedEx employee just drives around not trying to deliver any package. So incompetent. DO NOT SHIP WITH FedEx.

Worst delivery carrier in canada hands down . Zero accountability. Zero customer service…read more I used them to get a delivery done for a TV. Making it a high value item. It was told it would be delivered on Tuesday but here i am told the package is delayed cause I'm not home . Its Friday now and iv been home for 4 days straight waiting for them to call the buzzer. Each day they dont bother coming up to the buzzer or call. Instead everyday they tell me the driver rang the buzzer thou we have a camera as well as a log of who buzzes us at home . What kind of delivery service are they even running here in canada . Should be ashamed when they charge so much and dont even want to make an effort to rectify the situation . The worst and stay away . I would give them a zero if i could .

I visited Packaging Depot last November to drop off a parcel with a prepaid shipping label. Came on…read morea weekday afternoon. I had a Fedex delivered parcel that was destined for Ontario. Prepaid label with overnight shipping ready to be dropped off. The young staff lady at the counter accepted it and I was out in 2 minutes. She was already in the middle of helping another customer filling out paperwork for his packages but helped me out as well. She immediately offered a receipt to confirm my parcel was shipped out at the time. Fortunately, my parcel was safely delivered to Fedex on time since I made it before their 3pm pick up time. The day after my Fedex overnight delivery parcel was sent, I checked the tracking status online and it was already in Ontario. As a frequent skytrain transit user, I like the location since it is conveniently located a block away from Oakridge-41st skytrain station. I will definitely come back if I ever have a Fedex package that needs to be dropped off. Really have nothing bad to say about this place. 5 stars.

As much as I believe in patronizing businesses in my neighbourhood, this is an exception to my…read morerule. I can count on Packaging Depot to have everything I need to ship whatever item I have, no matter how big, small or odd shaped. They have also been super helpful in offering options and solutions to some of my more challenging shipping projects. They have an excellent variety of different sized boxes, crates, tape, and bubble wrap. You can either package stuff yourself or they can package stuff for you. The part that I appreciate the most is the fact that they have access to a variety of shippers so they can offer me the most affordable choices for what I need. They are definitely worth the drive here.

I'm in this location almost daily, sometimes with almost 25 boxes. they finally have a dolly with…read moreinflated tires again! Parking is a nightmare, but the clerks are friendly and helpful, Especially Carrie. try to get there before 3 pm, and if the "closed for lunch" sign is on the door, just bang on the window.

Never answer questions and certainly not from dialing phone calls to the store. No answering…read moremachine and ever picks up phone. Item says delivered and yet it was not deliever and SAM at store ways it was delivered. It is a scam company who never knocks on peoples home doors and only leaves notices on garage doors and floor. Refuses to redeliver items. DO NOT USE THIS COMPANY AND FIRE THE EMPLOYEE SAM AND THE DRIVER! NOT DOING THEIR JOBS!

I had stopped here to purchase a mailing tube so that the posters and prints that I bought at the…read moreVancouver Art Museum would survive the next four plane flights before I can get them home and safe. It's a small shop but they have full mailing and posting services including boxes and packing materials and envelopes. A full-size copier, too. Mailboxes. Printing services. The gent who helped me was very kind. I did buy the mailing tube from him, but I also got some rubbish cardboard to hold a flat print safe in my backpack. Sharp scissors let me cut the cardboard to fit. Super helpful!

UPS delivery is always a pain in my ass…read more They give a 10 hour window of time as to when they will come by. They ring the buzzer (which rings 3 times ) then just as you are about to pick it up....it stops , and away goes UPS.... I was eagerly waiting with my UPS tracking screen on and my paranoia vision TV Security channel on. Nothing ... I had called UPS to ask that they send a message to the driver, that if there was no response to the buzzer, to please call me. I would go down. Imagine my surprise, when after wasting my entire day waiting around- that the status had changed online to Delivery Attempt - No answer! They had not even tried to ring buzzer or call me. I was not happy. I called to ask that they drop it off at The UPS store. They did! I called and asked if I could come pick it up (yes before 6 pm) I arrive, barely had to wait, my package was given to me after I showed ID, I signed and was on my way home with my new Fredrick's of Hollywood Lingerie! How easy was that ???

I was expecting a parcel from Dublin, Ireland, and the sender had selected UPS to deliver…read more 1. First Notice arrived on January 07 stating that they were preparing the package for customs review. 2. Wednesday January 08 I received a notice stating that Delivery was scheduled for Thursday January 09 between 10:45 - 2:45. When I checked I was informed that delivery would be at "end of day". Does that mean 5 pm or 7 pm or...? 3. On Friday Jan 10 at 09:28 I was notified that Delivery has been rescheduled to Monday 13, 10:45 - 2:45 4. A second notice on January 10 indicated that the package had cleared customs and was on its way for Monday 13 delivery. 5. Monday jan. 13 I received a notice at midday notifying me that the Delivery has been rescheduled for January 14, 10:45 - 2:45. 6. Parcel arrived on January 14. UPS played fast and loose with my time, since I had to remain at home awaiting the delivery. Moreover, if I wanted to change the delivery date I WOULD HAVE TO PAY! AND THIS, EVEN THOUGH THEY HAD CHANGED THE DAY OF DELIVERY. UPS has conveniently [for themselves] shifted everything to AI so there is no one we can talk with. They just lock you in their schedule and change it without any concern to your time. My letter to the CEO of UPS Carol Tome did not get a response. If there are others out there who have also suffered the same indignity, perhaps it's time we did something. We could start by writing to the politicians and the media. I believe that airlines now have to indemnify passengers fot flights delayed beyond a certain time and can be fined by the appropriate board. Why should something similar not apply to courier Services? I certainly intend to forward my complaint!

I went to mail a package today to United States and I had great service. The gentleman actually…read moretook my box apart, and cut it down to a smaller size in order to save me $10. I thought that was awesome.

Was 20 dollars for 30 color pages, OUTRAGEOUS cost of printing. The lady started printing before…read moreshe told me the cost and then couldn't go back and I had to pay. Makes me never want to go again simply because how criminal that pricing is. Not her fault but my goodness that's not going to get you customers.

Not that I think at this point that UPS particularly cares about the quality of their customer…read moreservice, but the bald fellow they have working the counter at this location badly needs an attitude adjustment. I say I'm there to pick up a package and he shrugs his shoulders at me like, "Okay. So what?" Obviously I need you to prompt me to do something, I don't know how your job works. Really struck me as someone who probably spent lunch hour in detention, despite being 45ish years old. 1 star for the terrible personality, 1 more for at least getting me out the door quickly.