I can not stress how incompetent FedEx employees are. I was at home the entire day waiting for my package. The FedEx employee parked right in front of my home and I saw him. He didn't leave his vehicle or anything. I thought he must be busy or something so I decided to wait for him to ring my door bell. Guess what, he drove away and an hour later I get a message saying tempted delivery and "Customer Not Available or Business Closed Recommended action: Delivery will be re-attempted the next business day" WTF. I was really upset. I called FedEx right away. I told her to add a note and she promised that it won't happen again. So Amazon worker are able to find the house. Canada Post is able to find the house. UPS is able to find the house. DHL is able to find the house. But not FedEx. Wow! and he parked right in front too. Sounds like FedEx employee just drives around not trying to deliver any package. So incompetent. DO NOT SHIP WITH FedEx. read more

Worst delivery carrier in canada hands down . Zero accountability. Zero customer service. I used them to get a delivery done for a TV. Making it a high value item. It was told it would be delivered on Tuesday but here i am told the package is delayed cause I'm not home . Its Friday now and iv been home for 4 days straight waiting for them to call the buzzer. Each day they dont bother coming up to the buzzer or call. Instead everyday they tell me the driver rang the buzzer thou we have a camera as well as a log of who buzzes us at home . What kind of delivery service are they even running here in canada . Should be ashamed when they charge so much and dont even want to make an effort to rectify the situation . The worst and stay away . I would give them a zero if i could . read more

Never got a delivery on time with FedEx, it's always at least 3 days late. Also, when there was an unsuccessful delivery attempt it took them 4 days (!) to take the package to the pick up location. read more

This place is a NIGHTMARE! The staff wasn't very nice or helpful at all. They made me feel like I was the one who did wrong, when in fact they can't do their job; which should be DELIVER PACKAGES. They couldn't give me my package because my address is not on my ID. So I got a bank statement to confirm and verify myself. Once I returned to verify myself she told me she had sent it back and gave me a really awful look as if it was my fault. I don't recall her telling me she'd send it back on the phone. In fact, she and another man called me the same day and both told me they will hold it for another week. So I thought I had time to get my papers sorted. And this was just the day before. Anyway - long story short. I don't recommend FedEx at all. Bad service, bad communication. It was so unnecessary to send it back. So now the company has to send me again, which is such a waste of money and time and headaches, and even gas. WASTE OF TIME! read more

I can not enough agree with other customers and don't understand, why FedEx is still in business. I was waiting for my delivery .. no idea why Amazon picked this terrible company. I am working from home and there was for sure my buzzer number on the packet if the driver even showed up. Got a call, that I have to pick up somewhere a kilometer away if there is in walking distance a location from FedEx. No other chance than to put a claim in and the packet will probably go back to the sender because I am not able to pick it up without a car and I don't pay for a bus if it should be a free delivery, what never happens? FedEx sucks. read more

What a bureaucratic nightmare. I imagine I'm not the first person in the world to have something shipped to an old address without thinking. I went online, changed my package to pick-up at this location. The package could have gone to the old spot, but it was inconvenient, and this *should* have been faster. Man, do these people ever exercise their limited powers to make your life difficult every chance they get. I didn't have anything with proof of address on me. After a few mins i'm able to find other invoices on my phone at that address, but it doesn't matter. I dared to question Fedex policy. My passport and birth certificate weren't enough for ID. After being called a criminal and chased out by a manager who had absolutely ZERO intention of helping me - Dwayne, maybe? Here's a bit of background: The rep, a middle-aged woman, expected a utility bill on top of ID for the original ship-to address. The address in question is my best friend's house, where i was staying prior to moving into my new home. There's a concierge there - having packages sent there while i was in the middle of a move seemed a good idea, but I wound up finishing my move prior to the shipment arriving and thought I'd intercept at the FedEx close to my house. Nowhere in the process of managing my shipment and selecting to pick-up instead was this specific documentation requirement outlined. I even had an email from the shipper (who I know personally) from their corporate domain personally shooting me my tracking number. The shipment was a phone i need for my job. The agent's refusal to use any sort of deductive reasoning to verify my identity (on top my providing of some the most secure federal identification documents in circulation) makes me question what passes for training. Even after i could find documentation that would suffice according to her requirements, the manager came out, clearly to try intimidate me, and suggested that what i was "doing' was seen as mail fraud. Mail fraud. In front of a room full of customers. They had already decided they weren't going to help me that day. The culture in that location, somehow, is both bullying AND victimization. According to the notes on the account, as I was told by a rep after i called in again, my frustration was called an "altercation". I swore once, as i left. The extreme frustration of the user experience overall paired with the suggestion i was a criminal got the best of me. For that single expletive, I apologize. According to a telephone rep, they have noted on the file that i'm not to return to that location again. Let's be absolutely clear on this: expecting basic problem solving skills from a customer service representative should not be perceived as a threat. That manager clearly knows he's king of his castle. He's enabled his employees to play the victim and find every excuse to NOT help the customer. This is, quite legitimately, the single worst customer service experience I have witnessed in my life. That location needs a serious evaluation; I cannot imagine any company on earth that would let experiences like that influence their brand's perception in the marketplace as today's "altercation" did. read more

Its so nice to see that customer service still exists ! Never had to wait very long here Location- steps away from my place Staff- friendly, helpful, ultra pleasant to deal with read more

Was home all day waiting for my package, no knock, no phone call, no door bell ring. I then received a notification that there was an attempted delivery, and I need to pickup my package from a pickup point. Drove out there twice, it wasn't there, and no info in the system on its location. Turns out it was dropped off at a totally different pickup point on the opposite side of town two days later. So this driver didn't even try to deliver the package, didn't scan the package, and just dropped it at a totally random TEMPORARY pickup point. read more

Paid for the fastest delivery which was supposed to arrive the day after. The delivery guy didn't not attempt to deliver but left a door tag at the entrance of my building. I opened the door for him and he did not attempt delivery. My neighbour also saw him as he was entering the building at the same time. They told me they were sorry and would reattempt delivery the same day but never did. Still waiting for my package Montreal, Canada read more

Worst courier. For whatever reason, they leave an "attempted delivery" notice when they don't even try knocking on the door or buzzing. Just today, a fedex van pulled up in front of our building, made 2 other deliveries in the same building, and just left a notice on the main door. We were watching the van and the driver the whole time until he left. We went to the main door only to find the notice. Tried calling their customer service and was on hold for 1 hour and 10 minutes. And all the lady said was we should be more specific about the instruction for the driver, which was all there to begin with. How ridiculous is that? If I had a choice I will NEVER use Fedex. read more

FedEx is a joke when it comes to delivery, they don't care whether the customer gets their goods or not, they get paid either way for nothing. The driver gave one call and hang up the phone. No message, no paper. Just updated tracking (Customer isn't available). We were waiting for the package a whole day. If I could have given them no stars, I would have. Thanks a lot for NOTHING, FEDEX!!!! The rudest customer support experience ever. read more

Chocolate truffles. No, this isn't a location you would normally go for such treats. But today you can. This is my local Fedex drop centre, and I just want to write about how wonderful the people who work here really are. They always have an incredibly professional attitude and go out of their way to help you get what you need done in a fast friendly manner. Today in the difficult snow conditions we are having on Christmas Eve I expected there to be a major hassle when dropping off. Instead of a hassle, they provided a smile and their normal professional and courteous service. They even offered a chocolate truffle after dropping the package. A chocolate truffle! And it was a tasty one! If the folks at Fedex read this, you should take good care of your staff in this location - they provide a really positive face for your company! Thank you Hornby Fedex! Oh, and if you deliver (duh!), can I have another truffle? Please? I swear I won't see any other courier services! read more

By far the best customer service in Vancouver !! Rob and the rest of the team are so great and helpfull - well done Fedex on Hornby!! read more

Worse service by delivery driver... Ever!!! Not to mention back story, but the unprofessional conduct of the delivery driver should be unspeakable, yet i must warn fellow consumers. Apparently attempted to deliver a large parcel at 2:47 p.m., but did not buzz my number, therefore i was unaware of the attempt... Was guaranteed by FedEx 1-800 number that it would be delivered between 2-3 p.m.... I called FedEx 1-800 number inquiring about my parcel at 3 p.m., apparently an attempt was made at 2:47 p.m.... Fine... After about 30 minutes talking to the operator, he requested the driver re-deliver my parcel... Kudos... When driver finally buzzed my number he gave me attitude telling me he attempted to deliver at 2:47 p.m.... He told me to check the security camera and that he left a note for me... Fine, not disputing his attempt... He then refused to bring my large parcel up to my suite... After awhile, he came up and continued to give me attitude for calling the FedEx 1-800 number and he had to re-deliver... He went on about the security camera and the note that i was unaware of, because i was was waiting for my parcel in my suite... After about 5 minutes of berating me while i defended myself, he refused to give me my large parcel... He then preceded to go to the truck with MY parcel... After the FedEx delivery driver left, i called the 1-800 number to make a complaint... In the meantime i watched the driver sit in his truck for 10-15 minutes while i spoke to the operator... In my opinion if the operator acted quicker and requested my parcel be delivered as planned while the driver was still sitting in the FedEx truck, i may have gotten my parcel in the same day... Spoke to the operator for over an hour... Did not require the FedEx driver to make delivery... Had to talk to supervisor, who also could not compel the driver make delivery of MY parcel... Settled on receiving MY parcel on Monday noonish, instead of that same day, Friday... Back story: February 27th attempted to make delivery... I was unaware of parcel since it was arranged by a third party... Fine... Contacted the FedEx 1-800 number to make delivery Wednesday Did not attempt to deliver Wednesday... Still at 941 Hornby St. station... Called 1-800 number... Promised delivery on Thursday... Did not attempt to deliver Thursday... Still at station... Guaranteed delivery between 2-3 p.m. Friday... And here we are! Please read the beginning of this FedEx review... read more

My packages are rarely delivered, and instead of ringing the buzzer an "attempted delivery" notice is left. Express packages are then taken to the airport which is an hour drive for me if I want to pick up the package. A rescheduled delivery results in at least a 2 day wait. I'm not impressed. read more

5 stars and then some. This is my usual pick-up location for missed FedEx deliveries and I have to say, the customer service here is second to none. I have never experienced better customer service at any business anywhere and it's always like that here. If you want a lesson in how to greet and speak to customers, just go here and observe how they operate. Edward, the employee I deal with most frequently, greets me by name each and every time and even remembered my name despite the fact that I hadn't been to this location in about a couple of years. I don't often ship packages using FedEx, but when I do, I will go out of my way to come here. There are numerous closer locations from which I could ship, but I'm more than happy to go a little further for the truly exceptional service. read more

Amazing customer service. I love the staff there. Super super friendly & try to help you with everything.

I get that customer service is important to them, but there's a line out the door! Please hurry it up or staff more people!!!

If you're going to hold a package for pickup, post your hours. It's not convenient to get out of work and find the place is closed.

Can't speak for the rest of the staff, but there's a real piece of work named Veronica with the bad dye job who provided rude and terrible customer service. All I was doing was picking up a package, not exactly a big demand. She managed to interrogate me about it and was being a hard ass about my address. Not necessary to talk to people like we are all making YOUR life miserable, I get a lot of parcels and I always prefer Canada Post to FedEx for these kinds of reasons. read more

More than 5 stars for sure. The reason I signed up on yelp in the first place is to give businesses and employees the appreciation they deserve. The customer service at this location is off the charts. I've had to pick a package up here twice and the service was unbelievably amazing. In fact, I've never ever had service this good from any shipping company....EVER! Much thanks to the gentleman who has been working for FedEx 20+ years. Unlike old bitter phone operators at their job for too long or cranky teachers who no longer give a damn, he doesn't miss a beat and remembers names and details. OMG...After 20+ years and still so good natured?!! And thank you to the gentleman (Rob) who was on his way to deliver my package during his lunch hour today (concierge wasn't around at the time of delivery) . I'm blown away. I mean, who does that? It is rare to be pleasantly surprised by outstanding service, and even rarer when I get that from shipping service providers. These guys are genuinely polite and sincere, and they make your day feel better in the few minutes you are there. Outstanding employees such as the ones I met make the company what it is. I hope FedEx treats them well. read more

People working in this office are very nice and helpful. They are always very available to assist me whenever I have something to ship. I only had an issue with the payment of my shipment last time i was there, which didn't depend on the employees working in there but on Fedex charging process. They were superhelpful to solve the issue. read more

Like every other review, I'd have to say the service was excellent. The gentleman I dealt with (Edward I think) was excellent! He was happy to help and just an all around cheerful person :) read more

I ordered some books from Amazon.cn and paid for all the shipping (including shipping, taxes, tariff and everything relating to the customs). (Amazon told me that.) Amazon uses other delivery companies before and they never charged me extra when they deliver stuff to me. (I don't know why Amazon.cn switched to Fedex.) I buy stuff online all the time from all over the world and have never been charged extra before Fedex delivered my books. The deliveryman from Fedex came to my house, charged me $14.25 extra, and threatened that if I didn't pay, he would send the package back to its shipper. The deliveryman was rude and fidgety. I asked him why I was overcharged, what would happen to my parcel if I didn't pay the extra and other questions; he didn't want to explain; his answers were either too curt to be understood or nonexistent. So I had no choice; I didn't know if I was going to be reimbursed if the parcel was sent back, so I paid the extra; it was a treaty signed under coercion. I called the customer service of Fedex. The man who picked up the phone was rude and ignorant. He couldn't give me any definite answers to the questions I asked him. His best answers are "sometimes we charge extra and sometimes we don't", "I don't know when we charge extra and when we don't" and "I don't know". He promised me that his boss would call me and the boss never called. I buy stuff online from all over the world, I've lived in different countries and dealt with a lot of delivery companies; Fedex is the worst and nobody else can steal their thunder. read more