Even though they took the worst passport photo of me, I can't fault such nice people. It's me, not them! LOL. Great UPS location on Commercial Drive. They are personable, efficient. I would advise some lighting help for better passport photos, but other than that, great spot. read more

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Pros: I haven't lost a parcel from them from drop off. Cons: Recently I dropped off a return parcel (kind of big), there was the manager/owner and one female assistant and myself. After scanning the barcode, she asked me to move the box to another area. I actually looked at her a good 5 seconds, irritated gave her a look of "isn't this your job" but couldn't be bothered as I had to leave and moved the parcel. Please train you staff. read more

Every time I've picked up or dropped off a package Manpal was courteous, kind and efficient. Never a problem with this location.

I have been relying on Manpal and his team since November and they have been terrific. I get things done right at this great neighborhood resource! read more

I made the mistake of clicking "pick up at location" on a recent online order shipped by UPS, and they delivered it here. Helpfully it told me this was a "more sustainable choice". So I took it, and when I showed up to get my package, I was met by an angry, bloviating owner telling me that I needed to reserve a mailbox and if I ever ordered pickup again he would send it back. I am currently on hold with UPS customs support to prove that I paid the import duties. Very disappointed in following the system UPS recommended me to and trapping myself with a frustrated, unfriendly business owner who raised his voice to me and other customers. read more

Excellent service :D The agents actually helped me to figure out how I'm going to move my package with the cheapest possible method :D read more

I operate a virtual business out of my home in this area, and I consider the UPS store an unofficial but essential part of our team. We have a mailbox where we frequently receive packages, and we do all of our colour printing there. prices are competitive and the quality of work is great. Manpal and his staff always go the extra mile for us. I can't tell you how often I have emailed him a printing job first thing in the morning that I need to pick up by 10:30am, and they always get the work done on time, calling if they have a question and to let me know it's ready for pickup. Once we had a large-format, 250 page spiral bound book printed in a fraction of the turnaround time we were being quoted elsewhere. Unfortunately the left/right pages came out in reversed order (due to unclear instructions from our side), and Manpal cheerfully redid the job free of charge - WITHIN TWO HOURS. I wish customer service was this good everywhere! The staff there know me by name and will call me or email when I'm expecting an important package, to let me know when it arrives. I've also had other team members pick up printing jobs and packages on my behalf, and it's never a problem. They sell basic office supplies too, and have just added 3D printing to their services. This is a great local business well worth supporting. read more

Worst experience ever! You don't intervene other people's business and lives! It was a simple "no we can't deliver to po box" would be sufficient. But whoever run this UPS Store #477 at Commercial Drive made it a horrible experience. He told me I should send it to other address for my immigration docs when the letter I received specifically told me to send to that address. He then told me I'm not listening and I even showed him the letter with the address I'm supposed to send. He still unprofessionally told me to call the immigration and check their website for the address he force me to send my personal documents to! Never again having business with UPS, FedEx has much better service and they actually deliver docs to PO Boxes. read more

Manpal and his staff are awesome! Always helpful, always willing to go the extra mile. I would recommend their printing services to everyone. read more

The guy working was rude to me when I asked if he knew how to scale down the attachment print size for the file I was printing. He said he can't do it, which surprised me. I told him the UPS Store on Kingsway has never had a problem scaling a print down for me, and asked if he could try. He yelled at me to get out of the store, and to go to the UPS Store on Kingsway, and that he didn't want my business. I ended up going to the store across from the post office to get the print, called 7 Days Smoke Shop - at 1407 Commercial Drive. The the guy was super nice, and really helpful. I recommend 7 Days over the UPS Store...8 days a week. read more

I wish I could give zero stars. The staff here are very rude are treat you like an idiot. I have had the unfortunate pleasure of dealing with this store several times, simply because it is the closest UPS store to where I live, and be default when I order from Amazon, they send my packages to this location... The most recent event, I showed up a few minutes after closing to pick-up a package that I had been religiously tracking all day to receive (of course for the 30 minutes I am away from my house, that's when UPS comes to drop off my order). I was unaware that the store closed so early (6PM) and when I arrived to get my order, the lights were still on and the owner was still in the store, but refused to open the door and help me out. A quick scan of my ticket and a 5 step walk into the back-room to grab my order, and this negative review could have been a 5-star positive one. Instead, I was told to leave, and that he would call the cops if I kept knocking, and then he proceeded to shut the lights out and run to the back room, closing the door behind him. It amazes me that when you are a small-business advocate and you champion helping others and going the extra mile with customer service (literally taken off of their website), you can;t make yourself available just a little step above the average or mediocre... If you can avoid doing any business with this store, do yourself a favor and find somewhere else to ship your orders or spend your money. This guy is a jerk and doesn't represent the values of small-business entrepreneurs,,., read more

Too incompetent to get a letter from Richmond to Penticton in 2 days (A 4-5 drive). Tracking system is an utter joke. It currently till shows my expected delivery date as yesterday. And this is their most up-to-date information. I know more than their frigging system does because I am pretty sure they don't have a Delorean to get my package to the past. Would not use again if they paid me. read more

Completely disorganized every time I have done larger Prints things come back completely out of order, the last time Yesterday he actually lost a page of a contract that I did not notice as everything was so disorganized when he hands it back.. AVOID read more