This review is long overdue! My husband, Bob & I have been…read moregoing to this excellent FedEX location for over 20 years, and finally decided it was time to write a review because we appreciate their fast, friendly and invaluable service. Whenever we've had questions regarding shipping, or printing; they're always very helpful, and even given tips with packaging, and cost saving strategies. Moreover, If you're pressed for time, and have a shipping label on your package, you can get your own tracking number printed out, by scanning your parcel at the Kiosk machine, located at the entrance, and it's super easy to use. This location is clean, fully stocked with supplies and boxes for your packaging needs. In conclusion, we want to thank Victoria, Doug, Christina and all the others, for outstanding service, and treating Bob and I like family. What a great team and a well run store! Please keep up the great service and we'll keep coming back for all our shipping needs. Sincerely, Bob & Lucy

I had a very disappointing experience with Vicki, who claims to be the store manager. I came in to…read moreship a package, and the store was completely empty aside from two employees standing about 20 feet behind the counter, engaged in conversation with each other. As I approached the counter, Vicki told me to use the self-service kiosk instead. I was already at the counter, and I don't think it's unreasonable to expect assistance from staff in that situation. Neither employee made any effort to assist me, so I walked over to the kiosk. As soon as I touched the screen, Vicki appeared beside me and began explaining how to use it--despite having just declined to help moments before. While doing so, she attempted to take my package from my hands not once, but twice. I told her firmly not to grab at my package and that if she wasn't willing to help me at the counter, I certainly didn't want her interfering now. She stepped back and stared at me for a moment before walking away, then proceeded to make rude remarks about me to her colleague, which I could clearly hear. As I was leaving, she sarcastically said, "Have a nice day," prompting me to call out her behavior. When I addressed the sarcasm, she denied it and claimed she was simply commenting on the weather. I expressed my frustration with how I was treated--ignored when I needed help, then badgered when I attempted to use the kiosk. When I asked to speak with the store manager, she smugly informed me that she is the manager. I sincerely hope the company reviews this feedback and takes it seriously. If you look through other Google reviews, you'll notice a common pattern: Vicki's name is frequently mentioned in negative experiences. That should say something. If this is how the store manager conducts herself, it's no surprise the employees are following her lead.

Since they are not partners with FedEx or UPS, they can offer both and the Post Office. They showed…read moreme my best option. Both Jason and Ryan are professionals and personable.

The hours posted start at 10am. I have waited for over 30 minutes for the store to open. Multiple…read morepeople came and left during the time that we were waiting. This isn't the first time this has happened. This is extremely unprofessional. @packandshipplus either change your hours or hire someone reliable!

This store was great to me. The young lady 7/17 helped me secure my five packages and was very kind…read moreby calling me back. Also, the two gentleman at the store is knowledgeable and I would suggest people go to that store to send your package.

This used to be the best UPS location, but since the new ownership took over, it's gone downhill…read more Charging $2 for one black-and-white print is outrageous especially when FedEx down the street charges just 25 cents.

My customer service agent helped make sure to wrap up my package correctly and processed it for…read moreshipping in record time. Thank you!

I drop things off here a few times a year, most recently last week. Things always go well because…read morethe staff is helpful and organized. If you have just a drop off, they will check your package and give you the tracking receipt. If you need more help they will help you package your item. I've never waited long - maybe a minute or two, but that's to be expected during the holidays. The store is clean which I appreciate. The only improvement they could make would be automatic doors or a button to open the doors. When you have your hands full of packages it can be a real struggle to figure out how to get in without dropping your stuff.

Extremely helpful, patient and professional! So glad to find a plethora of services close by. Neil…read moreand his team give great service with a personal caring touch. Thank you!

I have a box there now(south adams) versus the older store in ROCHESTER at the LIVERNOIS ADDRESS ,…read morethe PAckages take one to three days longer to get than before and they often do not send me a notification.I switched because it is annoying to drive in rochester hills traffic but will not continue to use the box much longer - i now do not need it since i retired.

I called around to a few other companies before choosing American Court Services, and most of them…read moretried to add extra, unexplainable fees or rushed me off the phone. When I spoke with Max at American Court Services, he made me feel comfortable right away and explained every detail clearly. My documents were served quickly, professionally, and without any surprises. I'm really glad I chose them. Thank you Max!

I have been looking for someone to use as a process server for my cases in Macomb County. After…read morelooking up several companies I stumbled upon American Court Services. They're very reasonably priced. Had to be hands down the fastest service I have ever seen in my life. They work all throughout Michigan and are very timely on getting papers served. If this is private or Law Firm related no matter how big or small, they do the job. I would recommend this process serving company over any other one. They communicate with you on a personal level regarding your court case and keep you updated at all times during the process of serving. If you want something served very quickly go with this company. Check out all their positive reviews on Google even.

My friend and I needed to print a eulogy for a funeral... we stopped at this FedEx because it was…read moreclose to the funeral home. Initially, I was impressed because their printer was very easy to use. However, it quickly became apparent that even though the machine charged me, it was not going to cough up our prints. Susan made time to come over and look at the printer- and said it wasn't working. We explained the situation, and she was kind enough to use an employee computer and printer to print them for us. Five stars for Susan's extraordinary service. 0 stars for having the only printer in a printing place not work.

This facility is closed. Went there today to send a package and the building is completely empty…read more The outside sign is gone. No information on the door for customers. I helped one lady find an alternate store.