Tried to return a guitar that my grandfather purchased before his sudden death - scanned the QR…read morecode and the screen said "issue with barcode please see cashier". The woman at the register says the label has already been printed so I have to get a whole new label. Funny, because the screenshot of her computer (she printed off to make a point) clearly states "reprint available". I called to ask to speak to a manager and the woman responded "we don't have one here at the moment". Yeah I can tell. I genuinely look forward to never stepping foot in this building ever again. Don't put people on the floor who aren't able to do the most basic part of their job.

Staff is consistently very rude, condescending and unprofessional. Our staff loves FedEx shipping…read moreas a service, but dreads ever having to step foot in this particular location and having to interact with their staff.

Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The…read moreauction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact! Very recommended!

So, the other day as I was headed to work I needed a quick stop to mail a birthday present. Surely…read moreyou say, by 9am the post office will be open?? Surely you'd be wrong in Ferndale! NOT!! However- have no fear you people that anticipate a business will be open by 9- a time that most poor souls are at work, getting to work, or already slaving away by this time. Because! Pak Mail is open. Now they aren't the cheapest in town... but customer service is their game. If you kindly ask for the most expedient and cost effective method- they will tell you. They will also pack it for you, label it for you, etc. I've been in here a few times, not always best deal, but effective. Additionally they are a package return for Amazon! Bonus!!! AND they are seconds away from the post office that only opens at 9:30 am.

This location is great. They open early enough that I can…read morestop on my way to work and stay open late enough if I don't stop in the morning. I use the self serve Amazon return area and rarely encounter issues. If I do, the assistance is always fast and friendly.

Too darn expensive to send packages nowadays. If it not the post office then what? No matter…read morewhere you or you choose to ship it cost so much.

This review is long overdue! My husband, Bob & I have been…read moregoing to this excellent FedEX location for over 20 years, and finally decided it was time to write a review because we appreciate their fast, friendly and invaluable service. Whenever we've had questions regarding shipping, or printing; they're always very helpful, and even given tips with packaging, and cost saving strategies. Moreover, If you're pressed for time, and have a shipping label on your package, you can get your own tracking number printed out, by scanning your parcel at the Kiosk machine, located at the entrance, and it's super easy to use. This location is clean, fully stocked with supplies and boxes for your packaging needs, In conclusion, we want to thank Victoria, Doug, Christina and all the others, for outstanding service, and treating Bob and I like family. What a great team and a well run store! Please keep up the great service and we'll keep coming back for all our shipping needs. Sincerely, Bob & Lucy

At the corner of Square Lake and Woodward. Pretty complete in terms of do-it yourself and full…read moreservice. Very organized and clean. Needed some help with the do-it yourself machine as I had a lot to copy - the max is 80 sheets per go. And I had 5 sessions. Can use credit cards or get cash put on their card.

I've been here a few times to return packages and the staff is nice and quick. I've can without a…read morereturn label printed but i was able to email the pdf of the label for them to print it. this has been super helpful since i don't have a printer at home. they've treated everyone before me great. if there was a wait, they were explaining some processes to customers which i think helps people not become frustrated. Bonus that lines move quick too with at least two register stations open at all times i've seen. I'll always opt to come to this location :)

I wish I could leave a 5-star review, as this location is closest to my home and I've built…read morerelationships with several staff members. Unfortunately, there are multiple extremely rude employees -- including at least one manager -- who have repeatedly made me feel embarrassed, uncomfortable, and unwelcome simply for being a customer. I understand this store gets busy. I understand customer service is hard, employees are tired, and people want to leave on time. That does not excuse treating customers poorly. On numerous occasions, I've been spoken to in a condescending, mocking way about how many packages or returns I have -- as if I should feel guilty for using the services the store exists to provide. What makes this worse is that customers who arrive after me are treated kindly, with smiles and warm greetings, while I am singled out. When I pointed this out, I was told it was because they "only had one item," which doesn't explain why yet another person who arrived after that was also helped without issue. Tonight, I was greeted with, "Why are YOU here so late?" -- even though the store was still open and I arrived about 10-12 minutes before closing. When I confronted the older blonde employee about it, she claimed she was "just teasing," which felt like gaslighting. Later, she added that they "know I always have so many returns," even though I had about eight items -- some of which were shipments that earn the store money. I am organized, prepared, labeled, and efficient, and I was out only a couple minutes after closing despite her moving very slowly and rescanning items repeatedly. What was most upsetting was that another manager witnessed this interaction, laughed, and scoffed when I mentioned leaving a review. That response alone is unacceptable -- especially from management. This behavior is not new. The same older blonde employee, another dark-haired woman, and a male manager with red hair have repeatedly shown annoyance, avoided helping me, glared at me, or made rude comments. I now avoid coming in based on who is working, and often choose other locations or USPS just to avoid being treated poorly. I have spoken with employees at other locations, and many have already heard similar complaints about this store -- which explains why customers go elsewhere. I rarely speak up, but tonight I was laughed at and dismissed, and it even upset my daughter, who noticed the behavior. That crossed a line. I want to be clear: Kathy and Jayden are wonderful -- kind, professional, and the only reason I've continued coming here. Jayden is incredibly sweet to my daughter, and Kathy is always warm and respectful. Connor has also been professional. They deserve recognition. Customer service is not easy, but taking frustration out on regular customers -- especially polite ones -- is unacceptable and terrible business practice. I should not feel anxious or apologetic for using a service I'm paying for. I will be contacting corporate.

My wife found this place through her Chinese WeChat network. If you are going to ship anything to…read moreChina, you should consider going through this place. I don't know how or why it works, but just know that does and it is about half the price of shipping through USPS/UPS/FedEx/DHL. Shipments take about 2 weeks. I am not totally sure it this includes other countries, but I believe it does. Either way it is worth checking out if you are shipping international.

My Chinese wife and I use them to repeatedly send packages to China. These guys are great and…read morehelpful. I speak Chinese and can write well enough to communicate, but since I don't want to make a mistake while typing the shipping information, then do it for me, and are both friendly and professional about it. Basically, they help, period. No issues. The price is easily half compared to USPS, FedEx, UPS, etc. Why? Good question! However, they utilize (are) a Chinese company, and require the national ID of the Chinese recipient, their address (of course), and must witness what items are in the package. Big Brother at its worst. Use them though, you won't be disappointed

Fantastic to deal with...very flexible and easy going.Happy to assist to get the task completed…read more HIGHLY RECOMMEND

From the owner: FCE Express — your local courier for door-to-door delivery across Wayne, Macomb & Oakland counties…read more We're expanding to serve more businesses and residential areas! We also offer domestic & international shipping via UPS, FedEx & DHL, plus packing, printing, and pickup services.

Very nice laundry mat. The women who works there, Nagham, is always so sweet and helpful. She…read morekeeps the areas clean and tidy. I had an issue with putting too much soap and she was quick to help me! I will continue to go to this laundry mat because of the service she provided to me! Thank you, Nagham!

I honestly have not been to a laundromat in years, so when we had to go to one to wash linens from…read moreour wedding, I had no clue what to expect. I found this one and tried it out based on the good reviews, and we were honestly blown away! The inside was so clean, spacious, and looked brand new. You can either bring your own detergent or buy it there, and they have several machines, all in varying sizes and prices. As far as payment goes, you can either pay in quarters (they have an ATM and a change converter on site) or you can use a mobile app to pay, which connects to Apple Pay. That's what we did and I found it to be super seamless. The woman working was super helpful and explained everything to us! We had a great experience here and I'll definitely keep it in mind for any other laundering needs.

Sunset International Shipping are very professional and reliable folks. I had my international move…read morefrom the US and they were the ones who delivered my household stuffs at my home overseas. I was impressed with their on time and 100% quality services. The communication end to end was simply great and up to the mark. All instructions for custom clearance, paper work, plus delivery were clear, detailed and helpful. There delivery boys were expert. They were two and did all my work in just 4 hours. Shown all my stuffs, assembly some of my IKEA furniture with the highest quality. Overall highly recommend Sunset International Shipping folks for any domestic and international move. Thanks for the smooth move guys!

They were very helpful with an over seas project that needed to be taken care of. The pricing for…read moresuch a big task was very reasonable. They were very competitive against other companies as far as offering various budgeting routes. Shipping by sea worked out well and I loved the full service option making it so you don't have to lift a finger. Thank you!

I very highly recommend Craters & Freighters - Detroit for shipping larger items like fine…read morefurniture. We had a teak dining table and 8 chairs (total weight of 420 pounds) that we needed to ship from Lansing, MI to Scottsdale, AZ. We initially tried to find a "less-than-full-load" moving company provider that could add our items to a load. No luck. We then checked with a package shipper. They advised us that they couldn't handle the items, but suggested we contact Craters & Freighters. We found that Craters & Freighters had offices in many locations throughout the USA. We contacted the Detroit location and spoke with Sandy. She was very helpful and professional in working with us to arrange the shipment. (We found that the rate was reasonable and comparable to the rates if we had found an acceptable "less-than-full-load" moving company.) When the shipment arrived, we were blown away by the quality of the packing. The shipment was contained in 3 large crates. The furniture was very carefully packed/padded to prevent damage. Once we unpacked the items, we found to our great satisfaction that they had made the long trip without incurring any damage. The end-point shipper contracted by Craters & Freighters - Detroit was XPO https://www.xpo.com/. We were also very pleased with the quality of their delivery service. Dave, the driver for XPO commented to us that in his experience, Craters & Freighters provided exceptional service - noting that many of the art dealers in town frequently used them for packing and shipping artwork to and from their galleries. If you need this kind of special packing and shipping service, you cannot go wrong working with Craters & Freighters serving your community.

This is one of the best packing places I have ever worked with! The guys busted their ass many…read moretimes for me to get a shipment out. However, I have caught them a few times, on the clock, at the Club House (on Crooks Road) eating and drinking beer. But who am I to say anything. Also I caught them at Twin Peaks (hitting on the ladies) when our office was in Troy. I have got them pizza and they never got me anything ! But overall they do a Good Job!