I wish I could leave a 5-star review, as this location is closest to my home and I've built…read morerelationships with several staff members. Unfortunately, there are multiple extremely rude employees -- including at least one manager -- who have repeatedly made me feel embarrassed, uncomfortable, and unwelcome simply for being a customer.
I understand this store gets busy. I understand customer service is hard, employees are tired, and people want to leave on time. That does not excuse treating customers poorly. On numerous occasions, I've been spoken to in a condescending, mocking way about how many packages or returns I have -- as if I should feel guilty for using the services the store exists to provide.
What makes this worse is that customers who arrive after me are treated kindly, with smiles and warm greetings, while I am singled out. When I pointed this out, I was told it was because they "only had one item," which doesn't explain why yet another person who arrived after that was also helped without issue.
Tonight, I was greeted with, "Why are YOU here so late?" -- even though the store was still open and I arrived about 10-12 minutes before closing. When I confronted the older blonde employee about it, she claimed she was "just teasing," which felt like gaslighting. Later, she added that they "know I always have so many returns," even though I had about eight items -- some of which were shipments that earn the store money. I am organized, prepared, labeled, and efficient, and I was out only a couple minutes after closing despite her moving very slowly and rescanning items repeatedly.
What was most upsetting was that another manager witnessed this interaction, laughed, and scoffed when I mentioned leaving a review. That response alone is unacceptable -- especially from management.
This behavior is not new. The same older blonde employee, another dark-haired woman, and a male manager with red hair have repeatedly shown annoyance, avoided helping me, glared at me, or made rude comments. I now avoid coming in based on who is working, and often choose other locations or USPS just to avoid being treated poorly.
I have spoken with employees at other locations, and many have already heard similar complaints about this store -- which explains why customers go elsewhere.
I rarely speak up, but tonight I was laughed at and dismissed, and it even upset my daughter, who noticed the behavior. That crossed a line.
I want to be clear: Kathy and Jayden are wonderful -- kind, professional, and the only reason I've continued coming here. Jayden is incredibly sweet to my daughter, and Kathy is always warm and respectful. Connor has also been professional. They deserve recognition.
Customer service is not easy, but taking frustration out on regular customers -- especially polite ones -- is unacceptable and terrible business practice. I should not feel anxious or apologetic for using a service I'm paying for.
I will be contacting corporate.
