I've been here a few times to return packages and the staff is nice and quick. I've can without a…read morereturn label printed but i was able to email the pdf of the label for them to print it. this has been super helpful since i don't have a printer at home. they've treated everyone before me great. if there was a wait, they were explaining some processes to customers which i think helps people not become frustrated. Bonus that lines move quick too with at least two register stations open at all times i've seen. I'll always opt to come to this location :)

I wish I could leave a 5-star review, as this location is closest to my home and I've built…read morerelationships with several staff members. Unfortunately, there are multiple extremely rude employees -- including at least one manager -- who have repeatedly made me feel embarrassed, uncomfortable, and unwelcome simply for being a customer. I understand this store gets busy. I understand customer service is hard, employees are tired, and people want to leave on time. That does not excuse treating customers poorly. On numerous occasions, I've been spoken to in a condescending, mocking way about how many packages or returns I have -- as if I should feel guilty for using the services the store exists to provide. What makes this worse is that customers who arrive after me are treated kindly, with smiles and warm greetings, while I am singled out. When I pointed this out, I was told it was because they "only had one item," which doesn't explain why yet another person who arrived after that was also helped without issue. Tonight, I was greeted with, "Why are YOU here so late?" -- even though the store was still open and I arrived about 10-12 minutes before closing. When I confronted the older blonde employee about it, she claimed she was "just teasing," which felt like gaslighting. Later, she added that they "know I always have so many returns," even though I had about eight items -- some of which were shipments that earn the store money. I am organized, prepared, labeled, and efficient, and I was out only a couple minutes after closing despite her moving very slowly and rescanning items repeatedly. What was most upsetting was that another manager witnessed this interaction, laughed, and scoffed when I mentioned leaving a review. That response alone is unacceptable -- especially from management. This behavior is not new. The same older blonde employee, another dark-haired woman, and a male manager with red hair have repeatedly shown annoyance, avoided helping me, glared at me, or made rude comments. I now avoid coming in based on who is working, and often choose other locations or USPS just to avoid being treated poorly. I have spoken with employees at other locations, and many have already heard similar complaints about this store -- which explains why customers go elsewhere. I rarely speak up, but tonight I was laughed at and dismissed, and it even upset my daughter, who noticed the behavior. That crossed a line. I want to be clear: Kathy and Jayden are wonderful -- kind, professional, and the only reason I've continued coming here. Jayden is incredibly sweet to my daughter, and Kathy is always warm and respectful. Connor has also been professional. They deserve recognition. Customer service is not easy, but taking frustration out on regular customers -- especially polite ones -- is unacceptable and terrible business practice. I should not feel anxious or apologetic for using a service I'm paying for. I will be contacting corporate.

Fast friendly and efficient will continue to use them for my personal business and returns.read more

I come in my packaged are unwrapped. I was hoping I could use their tape whatever it's a business…read more The clerk comes up to me gives me 2 options. 1 they can wrap for it or u buy the tape. I asked how much is it to wrap. He explained $2.99, I declined and bought the tape. I wrapped my packages up along with the return label that was provided to me. A young label said we would have given you a sleeve we just needed to close the package. I said well it's a kinda too late for tht. A guy comes in scans one package. Then has a hard time scanning my second package. The clerk suggests I print another label. Here's the issue. There's more ways to get the label QR CODE, type the label in manually. Why the hell would yall charge me another $3 to print the paper out when yall watched me already buy tape wrap my items and watch me wrap my labels up! Won't be going back there again! No efforts to try and help out after standing in a human chain of ppl! Do better

Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The…read moreauction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact! Very recommended!

So, the other day as I was headed to work I needed a quick stop to mail a birthday present. Surely…read moreyou say, by 9am the post office will be open?? Surely you'd be wrong in Ferndale! NOT!! However- have no fear you people that anticipate a business will be open by 9- a time that most poor souls are at work, getting to work, or already slaving away by this time. Because! Pak Mail is open. Now they aren't the cheapest in town... but customer service is their game. If you kindly ask for the most expedient and cost effective method- they will tell you. They will also pack it for you, label it for you, etc. I've been in here a few times, not always best deal, but effective. Additionally they are a package return for Amazon! Bonus!!! AND they are seconds away from the post office that only opens at 9:30 am.

The owner, Nicole, was very responsive and wasted no time in answering all of my questions. Her…read moreservice made a huge difference in helping with what I needed. Her prices were reasonable and she showed up as promised. Nicole was very professional and kind. I would use her services again in the future if need be. Thanks so much!

From the owner: We are a professional licensed and bonded notary and loan signing service; who is also mobile…read more Please call today for a free quote.

Excellent, professional and quality service. The preparer is definitely looking for the customers…read moreadvantage in the tax profess.

From the owner: With over 20 years of experience assisting clients with their financial obligations we have been…read moreserving the community effectively, accurately and with the upmost integrity. Accounting, tax services, notary services, woman owned business, Call me today (248) 809-6084

Without question the most responsive, the most caring the most kind and the most understanding…read moreinsurance and tax professionals. The owner is an exceptional individual. The insurance and tax professionals on staff will take care of you like you're family. There are very few businesses left that operate like GN does. Thank you for always taking great care of me even in times of great stress when I wasn't at my best.

i called several CPA offices, and Neville from Great Northern Tax was the first one to respond back…read moreimmediately. He was very knowledgeable and helpful in helping us find a better solution to our unique situation. We will be recommending him to our family and friends for any tax needs. Thank you Neville.