Located on busy Woodward, with a small but adequate parking lot behind, and limited Street parking. I stopped in to make an Amazon return. The staff was friendly and fast. read more

I've been coming to this UPS location for the past 3 years and have never had an issue, until now. I walked in recently and stood behind the only customer there at the time, an older woman, to form a line. Two other groups arrived afterward and formed a separate line on the opposite side. When the staff called out, "whoever's next," I spoke up to clarify that the line had been forming where I was. I wasn't trying to cause a problem, and I was communicating the order, since neither of the two staff members stepped in to guide things. Both of them had seen me walk in and knew the other customer was already waiting. I stood directly behind her and waited for my turn in what has always been the line area in my previous visits. When another customer argued the line was "usually" on the other side, I mentioned that from my experience that it was where I was standing- besides, I stood behind the woman who was before me. The staff member said, "No, it's actually over there", which surprised me. That's never been my experience. And honestly, it doesn't make sense for the line to form by the back door, which is a small cube compare to the front entrance that garners more space. If it were the other way, the crowd in back would block deliveries and pick-ups. But in the end, that wasn't even the point; I was next. What made it uncomfortable was that the staff didn't step in to clarify or take control of the situation. I understand that it's awkward to redirect a group, but instead, I had to advocate for myself in front of a large audience. It was awkward and, to be honest, embarrassing. When I suggested they mark where the line should form to prevent future confusion, the response I got was: "It's not in my purview, but I'll tell my manager." That felt dismissive and unhelpful. I've always had good experiences here before, which is why this moment stuck with me. A little clarity and leadership from the staff would've made all the difference and prevented everyone involved from having such an uncomfortable moment. read more

They didn't greet help when I walked in which led to me spending more money than I needed to on the computer while trying to print something out. Big annoying program read more

If you are looking to print something at this location, only do it when the manager is there. He is wonderful and will get it done quickly for you. I go here at least once a month to get things printed for work. However, If he is not there, do not even bother. Nobody else knows how to do it. I waited for over an hour to get something printed that usually takes maybe 10 minutes. read more

Omg never ever go here , we had a single tv we needed shipped & a shipping label printed out. simple right? wrong , instead the young man long curly hair parted to the side ( i didn't catch a name ) he was snoody about my fathers nails , tried saying it was sarcasm but never apologized, was rude being told about extra charges , i've never in my 18 years had an experience like this GO TO FED EX. if i could give it zero stars i would. read more

I usually take my Macy's returns to the Royal Oak location. As they are closed on Sundays, I went to the Ferndale location. I also use a box that I have from goods that I have purchased and the Royal Oak location just tapes the box and puts the new label over the old one. This morning May 4th, I was told that I needed to buy a box because my box had a label on it. The new label would have easily covered it. As my return refund was only $35, I indicated that I am was just going to go to the Royal Oak location. I think that service sucke. The Royal Oak location took the box with no issues at all. I will never go to the Ferndale location ever again!!! read more

Wanted to scan 10 pages of documents. Couldn't do it without a credit card. Give me a break. Never going back.

The absolute worst UPS store experience of my life. Every time I come with a package, they try to tell me that I have to buy their box, because their box has some kind of official seal on it. A box is a box is a box. Please go try to play somebody else. I don't get played. Go charge somebody else $6.99 for a box. I went to the UPS store in Royal Oak on Woodward and 12 1/2 and they took my package, no questions. Like I said, go play somebody else and go cut your hair, Fabio. read more

The UPS Store - This is the box that they said is not an authorized shipping box. - A cardboard box with a label indicating it contains three laundry sorter bags in silver is placed on a vehicle seat. The box is wrapped in clear plastic tape, and part of the vehicle interior, including a seat and a backrest, is visible in the background. The label shows an image of the laundry sorter bags and provides product details and branding information. - Shipping Centers Near Me - Ferndale, Michigan

Super long line, with no queue to keep it organized, and as far as I could tell, no drop box for pre-tagged items.

Had prepaid labels, still was charged for new packaging even though I've always been able to just tape the packaging closed and ship. I was told different locations have different rules which makes no sense from a shipping standpoint if it's all still UPS. Despite being independently owned or a franchise, this particular location forces you to pay for fire services which the whole point of me having prepaid labels were it was already paid for. Such an inconvenience, will not return. read more

I was so excited when this location opened down the street from me. The staff is friendly and quick.....but....BIG but...they are ridiculous on their Amazon return policy insisting you must have an Amazon box. Well I took boxed blinds there today and they said they couldn't take without an Amazon box. I didn't have the box as they came several boxes in a large box which I discarded and being an odd size I didn't have anything to fit them. So I took my mini blinds in to the Royal Oak location who took them in an instant with no question of the box. This is the second time they have given me an issue about a boxed item needing a different box. The Royal Oak location doesn't hassle . So don't waste your time going here as RO is much easier. Attached is a pic of the boxed mini blinds and the receipt I got from the RO location . So disappointed that I still have to drive to Royal Oak when this location is down the street. read more

The UPS Store - Amazon return instructions which say nothing about requiring a different box. - Shipping Centers Near Me - Ferndale, Michigan

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Very nice, thorough, and efficient. The family and men that work at this store are very considerate. When I've brought in returns, they check them in and stress importance of taking receipts to cover my bases with printed receipts. As mentioned, very much appreciate the thoroughness and look forward to using the services again. read more

Terrible customer service at this location. They will not let you return an Amazon package without it being in the original Amazon. This is the only location that I have had this issue with. When I tried the next day to speak with a manager, I was left on hold and was not able to speak with anyone. read more

Disappointed once again by this location! I walked in and I was handed a sleeve and asked to put my label in...self service. But worse then that, I was told I couldn't ship in the shoe box my shoes came in and they wanted me to buy a bag for $6.99. I took by box and drive six minutes north to the Royal Oak store where my interaction was entirely different. I was greeted with "hello", my label scanned, and then asked "would you like a receipt", I say yes and was offered "thank you". Done!! So worth the six minute drive. I understand the need to make money but this Ferndale location goes out of their way to gouge. If people start driving to RO instead maybe they will realize that their service is not competitive and will change. I wish the RO store would buy them and run it properly. read more

No WONDER this (Besho's) location is the only UPS in our area with 5 star reviews! Open on Sunday until FOUR- finally accomplished 2 years worth of errands! Camille and Nielah even opened the door for me as I had several trips back to my car. FRIENDLY HELPFUL EFFICIENT plus super convenient free parking and you can get jimmy John's after finishing your errands with PLENTY of time to spare ! What an awesome way to start my week! THANKS BESHO! read more

I came here to make a return and without knowing what the item was in the box the store cleric accused me of trying to make a partial return. I opened the box to show her she was wrong but it was a unpleasant experience so much so I came back and spoke with the manger. He said he could check the camera. I don't know if he actually did or not but he dismissed the situation as a miscommunication, which it was not and did nothing to address it. read more

If I could give them zero stars I would. Three employees act as tho they have no clue what is happening. One of the ladies just told a customer who called prior to coming into the store that she doesn't know what someone told him because she doesn't work in the morning then just stood and looked at him. Gordon looked lost when all I was doing was sending a fax. He then walked away with my private papers just sitting on the fax. When he saw me asking the lady to check to see if they went through, he walked up to inform me that's not them as faxes wait for someone on the other line to pick up the faxes. I tried to explain that faxes don't work then that manner but he appeared so I went silent. There seems to only be 1/4 people in here that can function beyond a kindergarten level. I should've gone to the location in Royal oak or FedEx. read more

terrible, the owner and his brother refused all of my Amazon returns today because they are either anti-gay or racist. just some angry people who make every effort to lie to try and force purchases of extra boxes or tape. We had words, and we agreed I would not come back to this location. im still emotional about the experience and will probably sue them. I hear Royal Oak is a better place that threats its customers with respect. read more

My husband and I came here to take our passport photos. All of the employees here were super helpful, friendly, and knowledgeable. They made mailing out my new passport photo and application such an easy and pleasant experience! Great customer service, would definitely recommend! read more

I had the pleasure of using the services of this particular ups store in ferndale, mi and I must say they work with you! They break down the price so that you know what your paying for and will make sure you get the best price! My wife and I were shipping baby items to our house out of town and they were more than accommodating! They also saved us about $100 which is always a good sign!! Thank you Besho and Paul (I think that's your name) for helping us. My daughter also thanks you because she will be the recipient of a brand new tricycle among other things!! read more

EVERY time I come to this store there's some reason they have terrible customer service. Never will they give me a sliver of tape for a partially ripped amazon box. Never will they provide me a weather-proof label holder. Never will they allow photos when I'm faxing something VERY exciting off into the phone lines. Went in here once and the guy LAMBASTED me in front of a lobby full of customers about mistakenly bringing a USPS package in. I find the people who work here to be unhelpful and pretentious. If you need UPS, drive down Woodward. The extra few miles is worth dealing with kinder people. read more

Worst customer service I have ever encountered in the many visits I have made to UPS, the woman did not greet me did not smile, not even a smirk, she looked at me as if she just wanted to tell me she couldn't help, but the customer behind me who was a gentleman she greeted and smiled even had a small conversation the point is a customer is a customer no matter the color sex or size we are customers and should be welcomed in your place of employment, thanks so much I will never be back nor will I recommend location to anyone read more

young lady was friendly when I walked in. she was helping me at first but then a different employee came to help. told me I did not have enough tape on the box of boots I was returning to Amazon. I asked to use some which he replied I could buy some. I took the package home and retaped only to return and have them tell me it should be in another box so the boots don't get stolen during transport back to Amazon. I guess they feel the UPS drivers or Amazon employees are thieves. either way you have lost my business for Pennie's worth of tape. read more

cant even give them one star. they tried to overcharge me. said it would be 0ver $140 to ship two small pieces I got at an auction. wanted over 60 to just box them .I've bought similar pieces and shipped them for less than $60. called them and they were rude and didn't care at all. since I am not local am in a bind now. read more

Besho was extremely helpful and gave great customer service! He helped ship our very large package at an affordable price. Very friendly, quick service. Nice personnel. :-) read more

I will never go or recommend this location. tried to return a amazon package and was under the impression that it was free to return. Which I will continue to use Kohls no problems no hassle. I'm asking Neilah questions because this is what I was told by Amazon. Well Neilah was very impolite,disrespectful, ill mannered, very sassy, snotty , unkind, neck moving eye rolling. the situation escalated because I ask Neilah why was her attitude so nasty again I'm just trying to get a better understanding. I don't have a problem paying $2.99 .However its how things were said And handled( her delivery) she proceeds to say "we don't pay for shipping this is not charity they don't pay us for that" . VERY UNPROFESSIONAL! Ask to speak to the manager Bescha he was unprofessional as well.I wouldn't dare give my $2.99 to this location. POOR MANAGEMENT, GET MORE COURTESY STAFF, PEOPLE THAT LOVE THERE JOB WORKING WITH CUSTOMER SERVICE. It would make things better! read more

The gentlemen running this store Besho and Sam are were extremely helpful in tracking a package I sent to my son at a wrong address. Besho googled the address (mistaken one and did not exist but was near correct address). He confirmed package had been delivered. He also grabbed a package off the truck that was getting ready to leave so that he could corrent that address. This was all at 5:00 when they were due to close. Outstanding customer service and great human :) so very glad they are in our area. Stefanie read more

Can't say enough about the service. I am an artist and book illustrator and the ultra high def printing turns out copies that are as good as photos-at a fraction of the cost. The owner and his brother treat every customer with courtesy and prompt service. And they are open seven days a week. read more