Easy access UPS Store at the corner of Hiatus Rd/Oakland Park Blvd. Lots of parking spaces since the Lombardis Pizzeria went out of business next door. Large inside and well organized. Few customers and waited only 1 minute. The staff was very professional and quick. Scanned my item for shipping and provided a tracking slip without asking. Lots of packing materials on the wall display and the roll of tape was priced good at $5.75. read more

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I am traveling from Florida to France with my dog. Both airline requirements and customs regulations require a USDA-endorsed health certificate. I took my dog to the veterinarian so they could examine him and submit all the required documentation to the United States Department of Agriculture. Once the application is reviewed, the USDA mails the endorsed health certificate back to me. For that reason, I needed to provide a prepaid overnight shipping label. My veterinary clinic recommended that I obtain this label through UPS or FedEx to ensure I receive the certificate on time, as it must be issued within 10 days prior to travel. I visited this UPS Store where I was first assisted by the owner "Paul" the the day after by an employee named Torres. Unfortunately, both refused to help and insisted that what I was requesting could not be done. Despite explaining that other UPS locations regularly provide this service and even showing him an example label. He remained dismissive and did not offer any alternative solution. Instead, he focused on unrelated explanations about surcharges rather than trying to assist. This was not my first disappointing experience at this location. On a previous visit last year, I was told I would be charged simply to have tape applied to my package. That kind of nickel-and-diming, combined with the lack of willingness to help, reflects poorly on the store. (This store clearly needs a new owner/management customer oriented) I then went to another UPS location nearby (1856 N Nob Hill Rd, Plantation, FL). The owner there, Juan, was extremely helpful. He immediately understood the request, created the shipping label within minutes, and even scanned and emailed it to me so I could forward it to my veterinarian. This experience clearly highlighted the difference in customer service. While one location was unhelpful and dismissive, the other was efficient, knowledgeable, and solution-oriented. I highly recommend the Plantation location for anyone needing assistance. read more

Any time I have needed to come here to mail a package or to return an Amazon item, I have only had good experiences. Everyone I have encountered here has been pleasant and friendly, but not in a fake way. They are quick, so if you happen to have to wait, it is 99.9% of the time the fault of the person they are waiting on, hahaha. Their prices for shipping are reasonable, and each time I have shipped something it has arrived on time, if not early. When I needed their help with packaging an abnormally shaped item, they did so quickly and without costing me an arm and a leg. Parking can be a pain because of the other businesses in the plaza, so if you can, back into a space to be able to get out easier. I definitely recommend them for you shipping and packaging needs. read more

The UPS Store - Returning Amazon - Printing Services Near Me - Sunrise, Florida

Here's a clean, direct review you can post: This store is charging three dollars just to print their own shipping labels. I confirmed with UPS and my account rep that this service is supposed to be free. My package was eight dollars, but they tried to tack on another three just to print a label. Completely unacceptable. I reported it because this isn't normal practice. I went to another UPS Store two miles away and the label print was free, exactly as listed on the UPS website. All you're supposed to do is bring the barcode and they print it. Very disappointing experience. I won't be doing business here again. read more

this particular store on Hiatus and Oakland has an excellent and honest staff! They are with you as you ship your items or whatever else you have to do. They are willing to help you with a task. I always feel good going in as I know I will receive attention and they know what they are doing. read more

$4.27 just to print a label, and the representative, Maria, was extremely rude. This was one of the worst UPS locations I've experienced. The customer service was very poor. read more

Pathetic packing job, severe crease to my photograph. Don't do business with these clowns. Their only answer for your destroyed item is to blame the carrier. read more

I use UPS quite frequently and am usually helped with taping the box if need be. At this location I was helped by this lady who claimed that "I am the boss and I need to speak with the staff that's taping the boxes for you, because we are not allowed to do that" I got news for you ma'am, it's called good customer service. read more

I used to enjoy coming to this UPS location. The staff used to be helpful, kind, and genuinely made an effort to assist customers. That's no longer the case. Over my last two visits, I've had consistently negative experiences. There's one staff member in particular whose attitude is completely unprofessional. It's not what he says, it's how he says it. There's no kindness, no patience, no effort to help. Just attitude. If you work in customer service, you need to know how to speak to people. You see the public every day, that's part of the job. I know how demanding it can be because I work in customer service too. But if you choose to work with people, then you also choose to treat them decently. Fix your tone. You don't get to make people feel small for asking questions. It's disappointing that what used to be a friendly place now feels uncomfortable to walk into. read more

This is an unethical and ridiculous amount of money to charge a customer to print the shipping label. Shame on this store owner for this. Public Awareness message. Junk fees and unethical pricing. read more

The UPS Store - Ridiculous price to print the shipping label that YOU use - Printing Services Near Me - Sunrise, Florida

Huge shoutout to Paul over at the UPS. He managed to get me my package with ease & the comfort of knowing it was being well takin care of. Package arrived safe & on time from Florida to California. He also called me to follow up on delivery once received. 10/10 Experience. Thanks Paul! read more

Came in for Notary service a few days ago and it was convenient and easy! I was able to book my appointment online ahead of time and it only took a few minutes. The staff was very helpful. I've also shipped out of this location in the past and it's always been easy and fast. I've never really had to wait in any lines. read more

This is my go to UPS store. When I go during the week to drop off packages, it's pretty quick and simple. There's hardly a wait and I'm usually in and out. Employees are friendly for the most part. They print out a receipt for me and I'm on my way out in a few minutes. They also accept Amazon returns. The downfall is the parking lot, there's quite a bit of a blind spot and people drive fast through there. If you're able to back into a spot, I highly recommend it. The store itself is small and clean. They have a computer you can use if you need to print out documents if you need to. Overall, a standard UPS for all your shipping and receiving needs. read more

employees are very friendly very helpful and guide you the right way I would definitely recommend this place

I come with my son renewed passport.. stay in "line" about 3 hours, condition not working, and during that time she can serve only about 10 people.. they don't want work.. read more

very appreciative of the guys at this UPS location. Philipe, Makil and Isaiah all worked together to get a super tricky return packaged up for return very appreciative and will definitely be using this location for all my shipping. read more

I have tried to use their services two times. The first time I sent a company A return and it came to my house the next day. DUH The second time I tried to send a letter return receipt. That didn't work out and I had to get my $16.00 back but I had to wait for the Manager to get back from lunch in order to get my credit. He said he could not teach his staff how to give a credit obviously because he does not trust them. What a Moron he is. Do not use their services! read more

This is the worst ups ever. The customer service is terrible. They are not there to be at service or hear your concerns. I would definitely try another ups. Everytime I go there and it is usually for a simple task I leave annoyed. They dont greet you when you walk in as well and I think that is important as well. Then they have a minimum of $10 for using a credit card which is extremely weird for such a large corporation. Then they charged me $3 to print the amazon mail slip for my return. Which I found to be a lot. I know in essence they dont have control over fees which is a ups issue and why I won't be using ups anymore but what annoyed me is how nonchalant and seemingly dismissive they were about my questions. read more

The UPS Store - Printing Services Near Me - Sunrise, Florida

I had to send some documents to two different locations today. I emailed the documents to The UPS Store, so they could be printed. For some reason one of the documents would not print. Rafael helped me, and figured out why my email was not sending the document. Rafael was kind, had a great attitude, and extremely patient. I thought I had all the info I needed, but realized I was missing one of the addresses. He waited while I called the Bureau of Vital Statistics to get proper address. Again extremely patient, and pleasant. I will definitely be going back for any future needs. I went to location at 11110 West Oakland Park in Sunrise. read more

The UPS Store - Printing Services Near Me - Sunrise, Florida

No wonder this location has so many negative reviews! Average rating is only 3 stars! I've had several terrible experiences here. A purchase I made at Gap gave me the option (on the website) to have it shipped to the store for safety. When I went to pick up my package, the manager decided he would charge me $5 just to pick it up! I had done this before with no issues, but today, he just decided to make up a fee! His reasoning is that I don't have a PO Box. Nooooo, if Gap offers this service for FREE, you cannot just MAKE UP A FEE. Actually, he said they were returning the package. Super rude and their prices are very high. Will never return as this is not the 1st time they have tried to scam me. Please read other similar reviews. Location on University and Atlantic is much better. read more

I'm pretty upset because I was here at this location on Monday to send out a time sensitive item. I stressed to the cashier that this item needed to go quickly. I went with 3-day mail to have a guaranteed delivery for Thursday already feeling stressed about that. Well, when I check the tracking the next day it says FRIDAY delivery. My package didn't even get on the truck until the next day... so I paid extra money for an even later delivery date and extreme anxiety all week. I'm beyond upset. I have no idea if the items are still good and if not I'll owe my customers money and maybe even lose them. UPS has really screwed me over here. I could've gone with USPS and delivery would've been quicker. Ridiculous.. read more

The older gentleman is rude, completely not customer oriented. He should probably work in the back. I went to the store on Saturday to mail 2 boxes. On Monday, I checked UPS tracking. There was nothing. It was as if I had not paid nearly $100 to ship those 2 boxes. So I decided to go back to the store. I was quickly told that they don't actually ship on Saturday. They take your boxes and your money, but nothing ships until the following Monday evening at the 6:30pm pickup. I thought they should have told me on Saturday that my boxes were "in storage" til Monday evening. This older employee was very quick to assume a haughty, rude demeanor. "I told you" he kept saying in his angry tone. He did not tell me. read more

Had to drop some packages off on Christmas eve that needed to go out that day. And by go out I mean picked up by a UPS driver. After our UPS driver called to say they weren't coming and the local UPS depot said they weren't taking in shipments we started calling around. Most of the UPS stores said they were closing early (at 2pm) and weren't getting a pick up, except these guys. They were staying open until the official early closing time and were able to accept my packages. The store was clean and the employees very friendly. Was a great experience and much appreciated. read more

If you are looking for an exceptional UPS Store look no further. Rafael goes above and beyond to ensure customers are happy. What a gem! Thank you for helping me. You are the best! read more

I wish I could give zero stars. I went here on 3/23/23 to scan and email a document. I usually go to Office Depot where it is only a couple bucks for this self-service task, so it never occurred to me to ask how much it would be. First of all, it would be nice to get a hello, what can I do for you, but I didn't even get that. A 14-page document cost me almost $15 for something that took this guy about a minute to do! That's unconscionable. I told the guy how expensive that was, not that he can do anything about it, but he could have at least said thank you or acknowledged that I said something. He didn't say anything, but how many pages is this, go over here, go over there. That's it. Not even a thank you. Their customer service is the absolute worst, and yes, how you greet and interact with a customer is one of the most important things you can do for your business. Find another UPS store where they are nicer and don't ever use their scanning, copying or printing services. Keep it to shipping. read more

A lot of these places had incorrect times posted online and a different time printed on the door. This UPS store reflected the correct time online and at the store. The manager is so kind and was so helpful - I arrived two minutes past the closing time and he still helped me!! He didn't have to but he was gracious enough to do so. Come here for you UPS needs in the future! read more

I went to print a SINGLE PAGE BLACK AND WHITE and they charged me $3.43 for that! They clearly robbed me and don't care at all for the customer. The guy working at the time was super rude and disrespectful. For someone needing to print documents, save yourself troubles and go to Fedex, Walgreens or CVS, at least there they'll have more integrity and won't robbed you like that. Si necesita imprimir documentos, no se le ocurra ir a este lugar porque lo van a robar. A mi me robaron $3.43 por una impresión a blanco y negro de una sola página, que en cualquier otro lugar podría costar $0.20 o menos. Ahórrese problemas y valla a una librería, a Fedex, Walgreens o CVS, ya que allá al menos lo van a tratar con respeto. read more

Staff is warm .. the MANAGER PAUL is a asshole. Does not know how to talk to people. No customer service skills. I was to have a package delivered from Wednesday , package was delayed due to weather .. no problem.. they finally decide to deliver the package today .. FRIDAY.. then leave a note , saying that the package is gonna be delivered to the store on the next BUSINESS DAY.. keep in mind I have been waiting for this package from WEDNESDAY .. So I called the store and was expressing my frustration to the person that picked up the phone .. No empathy.. No alternative options.. nothing .. then to put the icing on the cake he hung up the phone on me ... When I called back he told me not to call back the store.. interesting .... I called the UPS customer service and was advised that they can have the package at the main office for me between the hours of 7 to 8 pm .. Why didn't PAUL know this ??? read more

I would like to thank Joseph DePalo for providing outstanding quality customer service. I didn't feel like I was in a store instead I felt like I was speaking to a friend in my living room. Joseph was friendly, patient and kind. I am grateful for options today if you are looking for professional service with knowledgeable staff I suggest you too become a loyal customer with UPS. read more

The worst service received ever! I was greeted by a lady that seemed to be getting trained. I asked for a package to ship a laptop. She asked the manager/owner Paul Badahur to help her. He came without acknowledging me and said was going to be almost $22. I was surprised, looked around the store and questioned why the box was only $5 and bubble wrap $4? The only think I got was rude answers from him. I asked him to talk about it and to please check the the way he was talking to me because he was about to lose a customer. He simply said "I don't care". I said F*%& you and left the store. I understand I shouldn't have said those words. But definitely I am not going to be mistreated. I went to the UPS store in Nob Hill Rd and paid $10 less for same service. read more

No wait at all for this location and very helpful service. I took my very oddly shaped items in, and they were able to pack and box them up very securely. Best UPS store I've ever been to. read more

Went in to pick up a package and the employee working there was extremely rude and using offensive words. I work in the customer service industry and that is not the way you talk to a customer. I wasnt the only one he was rude to. I will not be returning to this location. I would advise people to stay away from this location while this employee is working there. read more

Generally no line or waiting. I'm in and out. I use them to ship everything instead of the post office as the post loses things and provides little customer service. With UPS, I always get a tracking number and have never needed to contact customer service. It's slightly more expensive, but my time and peace of mind are worth it. read more

I was skeptical to use UPS at first, as I had received dreadful service in the past from other locations, but I was a bit desperate so tried my hand here. Paul really came through and got my package to Hong Kong as quickly as possible. He was tremendously thoughtful as he considered different box sizes and pick up alternatives, and so on and so forth, to make sure all was done efficiently. Thanks guys, sincerely. read more

Simple and quick fingerprinting services, minimal waiting time, and friendly employees.

Paul, the manager-owner of this UPS Store is very knowledgeable about UPS goods and services. When he says what date an item will arrive, it arrives on that date, and in very good condition. I have shipped expensive art and glassware, out of this UPS store, and they all arrived in very good condition. read more