What a ripoff. They won't use the label you bring in and then charge you $15 more than what the actual charges are on the UPS site, and when you ask them why it's more, they say the rates on the UPS site are just estimates and not real. So basically, they sell you stuff you don't need, and then lie about what the actual added charges are for. Will never go there again. Just stick with USPS read more

I have gone to this store multiple times, only because it is so close to my house. A while back, there was a very friendly young girl who worked there, and i enjoyed my interactions with her. Unfortunately, I have not seen her in a while, and I have only had to deal with the same incredibly rude man every time I've been in there. On one occasion, I went in to ask for stamps and he literally looked me dead in the eye, said "All out", turned around and went into the back of the store. Every time I have asked for a receipt with the tracking information, he acts like I have completely ruined his day and inconvenienced him. After all of my encounters with this blatantly rude man, yesterday was the tipping point. I don't care how far I have to drive from now on, I will NEVER give him any business again. I went in and IN FRONT OF HIM, I grabbed a large manila envelope off of the shelf. I then stood at the kiosk and put my package in. I went to the desk with my printed return shipping label (for a return at an online store), and he just stared at me. I told him I just needed to send the return, and he literally tossed a plastic sleeve at me for the label. I began to put the paper in, and it got caught on the corner as I placed it inside the sleeve. He made a snide remark asking me if I thought I could get it in. I then started to take off the plastic on the back to reveal the sticky part, and he said, "No!" and grabbed it out of my hand. He then proceeded to rip the backing off, leaving half of it on the sleeve, so it wouldn't fully stick. He smashed it onto the envelope, then asked "IS THIS YOURS?" while pointing to the envelope. I told him no, I needed to purchase it. He rolled his eyes and said ok, like I was trying to steal it. He rang it up, didn't say the total, and rudely said, "Put your card in." I asked for a receipt with tracking info, and he sighed, then shoved it towards me and said "Here." I will never step foot in this store again. read more

After waiting 2 weeks for an order of business cards that were promised to be done in 1 week and several trips to the store, I went in yesterday to find that they were done but I hadn't received a call they were ready for pick up. I opened the box and they were very poor quality printed cards with the image not even extending to the edges of the cards leaving a white stripe on every single one rendering them useless. I've canceled my order and will not be doing business with them again. They don't answer the phone. They don't have a voicemail set up so you can't leave a message. They don't even come to the counter when you walk in the store! You have to yell for someone. read more

Went here for the first time yesterday. Was not greeted when I arrived and had to ask for help. When I asked for a receipt, the clerk seemed annoyed and then proceeded to throw my package literally like it was a basketball and he was tossing it into a hoop!!! Won't be coming back here...it's a shame too, I was going to ask about renting a mailbox but decided not to after the poor service. read more

My experience here 2 weeks ago was just wonderful! Sam, the owner, took care of me when I needed to ship a ton of stuff back home to Virginia. He was able to pack my stuff, some of which were fragile, and he provided me with the best options to ship it. Thanks to Sam and UPS, I received my packages on time and in perfect condition!!! Excellent customer service all throughout. If I'm ever in town again and need to ship some things I now know where to go! read more

DO NOT USE THIS STORE! I would give them a minus 10 if I could. For any of you who have had a good experience here, consider yourselves lucky. For any of you who think Eve is a great person, I disagree. I've found her to be nothing other than a sarcastic you-know-what-starts-with-b. As for Sam, he should in no way be allowed to be associated with the UPS name. He is a horrible businessman and care not a whit about customers. My saga began shortly after moving to Sparks, when my husband went on a trip to Atlanta and needed medication sent to him. I was in there first thing on a Thursday morning in early September, probably about 9:10 because the employee was late. I paid the extra bit to be sure the package would arrive at my husband's hotel by 10:30 the following morning. It arrived after 1:00 PM. I called to complain and was never able to speak to Sam because he simply does not return phone calls. I spoke with management and they assured me Sam would get back to me...nope. Whatever, what's done is done. I should have read the other reviews here by this time, but I didn't. So I went back on Oct. 23 to return a bicycle pump for my husband for repair. He got it on sale for about $100, but it's an easy return, right? No reason to buy insurance or anything to have the people and the company just do their jobs. Well....I checked the tracking after about a week, only to find that the package apparently never left the UPS store. I started calling and wound up speaking with the above-mentioned sarcastic Eve. I started keeping track of the calls to Eve--Sam never bothered to talk to me--and never got any results, and even got to the point where I have to think that she started telling untruths about what corporate was doing, because corporate told me quite a different story. I then started speaking only with corporate and emailing invoices and such. Without going into even more detail, I will say that I received a refund from the store more than two months after this saga started. Understand that I contacted corporate in early January to find out the status of the refund, and was told that the store had had the check for who knows how long. When I went to pick up the check, it had a note on it to "call customer for pickup," but of course that did not happen. The check has cleared, so I feel free to write this scathing review and warning to you all. NEVER GO TO UPS STORE 4720. I don't know why they're still in business. read more

Wish I could give no stars. I had dropped 2 return packages on Nov 11th to UPS 1 of them shipped and I got my return. The other item kept showing as "Shipment ready for UPS". After 3 weeks it still didn't show that the item was dropped off nor was the tracking updated. This is a $600 computer part so I was consistently wanting to follow up on it. I decided to go into the store where I dropped it off to see if we can a status update or if there was maybe someone else I could talk to. The lady at the register was very defensive and just kept saying it gets put in these boxes and shipped so it was probably stolen or lost. Okay, if it's stolen or lost then what do I need to do!?!!? She was of absolute no help and very rude. Called UPS customer service and they were able to get my issue resolved in minutes. I will never come back to this UPS location and I highly recommend that you go elsewhere. read more

I had UPS ship my items to this location instead of my home twice, and both times the store clerk tried to send me off without my things (same clerk). He would tell me that nothing was dropped off at the store and I would spend a few minutes telling him that the UPS site definitely shows the package as delivered to the location. He would ask me, "What's your name?" I give it to him and he would reply, "I would have definitely remembered that name, it's not here." Eventually he would check a stack of packages and what a surprise... There's my package... I have had UPS deliver to this location twice and this has happened both times. I will never have UPS deliver to this location again. read more

Worst customer service! Terrible! The woman who was at the front counter is so rude and seemingly miserable. Over the summer I used this store to return several Amazon packages. One of those packages was never actually returned to Amazon so I was charged for an item I never kept! Yesterday I mistakenly decided to give this store another chance with my Amazon return. When I asked for a receipt the same rude woman, curtly and hastily tossed a torn receipt at me stating, "the tracking number will be invalid anyway because it's going in one box." She then turned around and walked away from me. I wish I could give this store one star but it's not an option. Some people should never work in customer service. read more

The guy that runs this place is a crook. I have brought several things here and been blown away by how high the prices are. He's even insisted I have a package boxed up by him, even though Ive used other UPS stores to ship the same thing that didnt need to be packaged by a UPS employee. Additionally, yesterday I shipped something for $21 at FedEx and he charged me $65 to ship the same thing last month. I highly recommend avoiding this place. read more

Purchase two medium cardboard boxes for a total amount of $17.00.Unbelievable for those two boxes. Went to Home Depot and purchase 3 boxes which was a little bigger for $1.89 each. I do not mind helping the small business owner but I do mind getting ripped off. read more

No customer service at all. No greeting, man is grumpy and rude! Guy acts like we are bothering him every time we come in and when we ask for a receipt, he is rude and has an attitude. He should not be at the front desk of any business serving customers. It it were once or twice, I'd chalk it up to maybe he's having a bad day, but he is like this ALL the time. read more

Worst customer service experience I've ever had in my life . UPS representative was not knowledgeable and very rude. I will NEVER enter this store again and I would caution you before you enter as well. read more

I don't know why I've gone to this place more than once! This guy is soooooo slow and it's no wonder every time I've gone in here there are no other customers. I'm usually on a lunch break and trying to ship something quickly. If I had lots of time I would go to the post office. Plus it does seem overpriced. read more

We were in and out quickly. Brought in several bags of items to ship to family and the clerk quickly boxed it up, sealed and addressed it for us. He then gave me the receipt and explained the tracking information to me. All in all a good experience. read more

Just want to say that Mary was awesome!! We came in to rent a mailbox and she was so professional, knowledgeable, and friendly. Even though we didn't know there was a special going on, she made sure we were made aware and took advantage of it. Thanks again, Mary read more

Muscle gain, anti-aging skin, XT muscle or Luma Laskin don't buy these products. If you'll notice in any advertisement or pamphlet they do not give you the address or the name of the company this should tell you something. Also when you call all the billing numbers or customer service phone numbers you will receive an attendant from India they word everything they say as if you are in the United States but they don't say that they are to make it sound like indeed everyone speaking on the phone is from the United States. Don't take this ride it can cost you over $100 in Billing problems from your credit card. read more

I would first like to say- I have no choice but to go into this store to pick up the packages and items the post person drops off for pick up when they aren't conveniently shaped for the mailboxes in tower for the shopping complex. That being said. Today was the last straw and I would like to share somethings. This store is always, always dirty and unkempt. The people are rude to all that enter the store - ALL customers. The lady that is there pretty much all the time never shows up on time; the store is never open when I head there at 8:30 when the door sign indicates they open there doors. She is always in the back either on the phone or talking to someone. I've walked in and over heard her openly admit, on the phone, that she "should quit smoking pot at work" before she realized I was there - which I could smell I might add. I went in there just before Christmas to pick up another package toward the end of the day. The owner, very rude arrogant man, was speaking to a young girl. From the looks of things she was an applicant for a position at the store. While she was standing there filling out paper-work he kept making racial slurs about how all white people look the same and other tasteless jokes. I could tell this made the young girl very uncomfortable and uneasy, I felt bad for her. Today the same young girl, who actually showed up to open the store on time, opened the door to the store but they apparently didn't give her the keys to open the cage thing to actually work (who does that?????) I wanted to see if anything was dropped off as I'm waiting for a package, and there were at least 5 people there waiting to ship their packages in line ahead of me. I will say the girl tried but it's hard not to wonder is she was anything more than another lacking entitled employee not paying attention during her training and was in over her head, did they just not train her properly OR do they just not care about their employees or business. I couldn't really tell and I really don't care at this point. Worst place and people to deal with! read more

The owner of this store is beyond incompetent and could possibly be the rudest person I've come across in sometime. His customer service skills are atrocious! I was returning my AT&T DVR box as instructed by AT&T, and without ever greeting me or even asking what I needed he proceeded to unpack my box and when I asked him what he was doing he didn't respond. Now feeling suspicious and unsure of what he was doing I proceeded to grab the hardware and the box with the intention of leaving. This is when I asked if he was a UPS employee--he would not provide a response--and when I proceeded to tell him that his customer service skills were horrible and that UPS should be ashamed that it allows a person such as him to wear their logo and represent their namesake. He told me to get the F@#$ out of is store and that I was a stupid F$@&in idiot! I have since called UPS corporate - and was informed that he has received several complaints. I went to the UPS store on Baring blvd where I was treated like a customer and they actually wanted my business. They even apologized for their fellow business owner's behavior! BEWARE....STAY AWAY FROM THIS STORE AND OWNER!! read more

Carried an item in on Saturday to ship to NJ. The associate packaged, weighed, measured the item and charged me $91. I left with the receipt and tracking number. On Monday I received a call from the owner saying that the package was measured wrong and that I owed him an additional $101 to ship the item. Really? If the associate is incapable of carrying out the process, shouldn't the owner make it right? Don't use this Store, they don't take care of the customer. Then when I picked up the item to take it elsewhere, he had the gall to try and charge me for the packaging. What a jerk. Learn to do business in America. read more

I am very unhappy with this store. I have been to this location two times and was unsatisfied both times. The first time was a few months ago. I went to have some papers faxed. The man who was helping me was talking to a friend the entire time and the only thing he said to me was my total. He didnt even say "hi" when i got there or "goodbye" when I left. And they charge more for faxing than the other locations in the area. The second time I needed to ship a package on a Saturday but didnt get off work until 4. The location closest to my house was closed for the day so I looked this one up and the website said they were open til 5:30. So I drove over 5 miles to this location. I arrived at 4:40 and it was completely dark inside and the doors were locked. The hours on the door say they close at 5. This doesn't match what is online but regardless I was there before 5. I will never visit this location again. read more

Avoid this UPS store. Go elsewhere! So, here is the dish on the UPS store on Vista in Sparks, NV. I took my unwrapped merchandise (a high end coffee maker) to The UPS Store since it seemed like the most convienient option from my home. Well let me tell you that the gal who wrapped it did a piss poor job sealing the box with tape uneven and puckered all over the box. Seriously a child could've done a better job. To boot the peanut foam that the rep. put into the box was too much causing the box to bulge. Prices are high for what you get and not competative. Reluctantly paid for the box and service to pack but declined shipping service since price quoted what too high. Went back 10 minutes later and requested rep. to repack how it should've been packed to begin with or refund request and was refused by the rep. She called the owner then passed me the phone after my repeated requests to either make the service right or issue a refund. I spoke to the owner who was the only one on payroll who apparently has half a brain around the joint yet he made even more excuses for his worker's lack of care for my package. I will be disputing charges with my bank. Going to another UPS store in the future since these are mostly franchises anyway or maybe choosing FedEx or USPS. Thanks for reading! read more