Just wanted to give a shout out to the folks working behind the desk at this UPS location. I've…read morecome here several times, mostly to drop stuff off, but this time to ship stuff home after graduation. They are always friendly and pleasant, and I never had to wait in line very long. Don't quote me on this, but I actually think that when you are shipping larger boxes, UPS is slightly cheaper than USPS... Or they at least treat your boxes better... One time I used USPS ground, and the box arrived with a huge gash in it. I'd like to believe that UPS would have handled it better...

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

Honestly the worst customer service I've ever experienced shipping at fed ex. Between both…read morerepresentatives making no effort as I stood at the register they also knew their system was down and failed to tell anyone in line . Amika ( I believe that's the reps name - blonde hair and another woman made this the worst possible shipping and I ship multiple times a week DONT COME HERE

It's a new location for FedEx, as I even remember the smaller basement office down the Mount Auburn…read morestreet years ago. This location is much easier to find, and very spacious on the inside. Clear signage everywhere. You can find relatively straightforward pricing online, if you have your package information. Extra $8 if you require a delivery signature. Definitely a good alternative for shipping options at Harvard square.

Whenever I have to send important packages or documents overseas, I'm sure there are some visible…read moresigns of stress on my face because without direct visualization, the unknown questions start immediately. Will it arrive on time? Is it being handled with the necessary care? Could it get lost in transit? Honestly it would be nice to see them load it on the truck at the drop off location, I'm just saying. Luckily, the team at this particular UPS Store was highly efficient and that started things off well. I especially appreciated that Mr. Tu packed my items using a custom-tailored box he cut himself. He added bubble wrap, and packing peanuts for $10 (this is different from their fragile packing service which I did not receive) and assisted the nice trainee helping me with some logistics. Due to high fuel costs, shipping was very expensive but we are all in the same--hopefully not sinking--boat with that. Seriously though, these guys aim for a hassle-free shipping experience. If it's important enough to ship with care, I'd definitely recommend this store.

To be honest, I had some initial reservations about shipping my Great Grandmother's Victorian china…read morecross country. But Tu did an excellent job and then some. According to my nephew, not only was everything bubble wrapped and double boxed, but styrofoam dividers also prevented movement and breakage. Really I couldn't have asked for more. And Tu was so easy to work with... even when I had to postpone the shipping date due to the recipient's travel plans. So if you have something fragile to ship, UPS at Porter Square is the way to go.

Ordered holiday cards here and they came out great…read more Witnessed some weird vibes where I was waiting with a UPS return already boxed up and then someone else somehow got to go before me even though they still had to box and tape their item. Someone came over from a different part of the store to specifically help this person out and there was some weird flirting going on between the two of them. The employee left without helping me. Awkward.

I feel so bad I forgot this nice lady's name Her and another…read moreassociate that we're working on October 14, 2025 between 11 and 12 o'clock. Being a luddite- I avoid doing anything that makes me have to use a computer if I can. But when I do, it is very stressful. This woman was so kind and so patient and helped the process so much. Her and the associate that assisted me at the end were so kind and so patient and truly unbelievable. There was also a customer there with a really cool shirt on. It's really nice when customer service is good nowadays. They made a very stressful situation quite easy for me and I am grateful. I recommend this Staples highly as a result.

Incredibly helpful and understanding with a number of last minute requests that I had. The staff…read morewere friendly, professional, and went out of their way to help me even when I had made a mistake. I highly recommend them as a service for students looking to store their belongings for the summer.

We'll, we got part of the order, by driving around truck to truck on the BU campus. But no one can…read moretell us where the rest of the order is. The customer service lines, both email and phone, still do not respond.

It is true and thus I will say it. I was absolutely blown away by my experience at this US Post…read moreOffice location. Never before in my years of toiling and moiling and moheling have I had an actively positive experience at a US Post Office. Whether because of the havoc wreaked by utterly shameless customers, because of the misery cultivated by aggressive employees, or because of the intoxication prompted by terrible chemicals in the air, a simple trip to the post office is rarely simple. But lo and behold, an exception is found at ZIP code 02138! And to think the skeptics warned us to be wary of a ZIP code beginning with zero (0). This US Post Office graced me with the swiftest post office experience known to humankind: I entered to ship a box and ship a box I did. Some may say that the pleasure and speed were a gift of the self-service kiosk I used. Indeed no human interaction was required. A mere machine took the addresses and dimensions and weights and masses. But as we know soon the machines will be the humans and the humans will be the machines or something along those lines; of course someone once noted that the last shall be first, and the first last. Aye.

This experience was by far the worst, I waited in line there was only one person ahead of me. They…read morefinished up then after 3 minutes go by and the other customer has moved in, I'm still waiting standing in a line of just myself. I'm very very noticeable so the big huge unhappy piece of flesh behind the booth doing the passport was so bothered by my present he waited 5 minutes just to look up and still not greet me lol. Again I'm used to being mistreated because I'm black but he was black too and not only that but the fattest person I have ever seen so I was so confused, stay with me so I wasn't helped to say the lest because we spent the time going back and forth about how his customer service was 100 percent with the customer before me. I have a trip I'm planning for and needed my passport I took work off today just to be not helped by a man who lacks body health. This location is a no for me. Get it together seriously I'm disappointed and disgusted this was so distasteful.

Okay this is for the books. I gave them a three because I went and they redeemed themselves. So…read morehere I am rushing to send out Christmas gifts late. But i was pretty sure coming to this location I wouldn't have problems. Boy was I WRONG!!!!!!! First off I like to support the postal services. My patriotic duty. But when you need something asap FedEx is the way to go. I went to the post office and they couldn't help me due to the size of my package. No problem. So she told me to go to MY.I.T. And then FedEx. When I went to M.I.T. They had no boxes the size I needed. So I flat out said no problem. Arriving at FedEx I literally waited about 15 minutes for services. Then the young lady couldn't concentrate on the customers for trying to be on her phone and hide it. Not professional. So when she quoted me the price of the items she said the box would cost $15.00 bucks and then to ship the product $59-$60.00 bucks. Then she tried to balance between me and the same guest she were with when i came. I went into shock. I asked her why so much? She said that the box alone costs 15 bucks. And the rest which were clothes and a child's guitar added. I laughed and asked her was she sure. And she said yes and i left. I went into U Haul bouh yt? A box and popcorn for ...get this..... (9.00)bucks. Yes I was happy but not at the fact I had to haul everything to and from my home to FedEx. So the next week I went back and said I'll have to bite the bullet and send it. So the two guys were very helpful. And we had a laugh and i was in and out within 10minutes. I looked at my receipts and it only cost me $17.44 to ship it out. I was furious that she would charge me so much. I wanted to tell her who I knew at the FedEx headquarters in Tennessee. But I simply am taking these steps to warn people about overpriced places. I am still shocked but happy I have my gifts off finally. Due to work and time I had no time to breath let alone send gifts. The two guys were awesome. Thank you. But this will be sent to corporate after I get at my desk and settled.

I had the best experience at this store yesterday. I was having some issues printing a card and…read moregetting the color right, and the staff were incredibly helpful and patient! They recommended foldable cardstock (which I was not even aware of) and print test copies so I could get the color right.

These guys are lifesavers. They moved my daughter in Boston and were beyond professional and…read moreaccommodating. Time was of the essence for her to move and these guys simply CAME THROUGH! They were prompt, efficient, quick, reasonably priced, and flexible. True professionals. I truly cannot recommend them enough and I want to thank them for a job PERFECTLY done.

Caki, Miki and Rados moved us in off two trailers in six hours and took exceptional care of…read moreeverything. I would absolutely recommend them to anyone.

Global Pack Ship have been a reliable source for sending antiques and art from auction houses in…read morethe Boston area. Prompt responses to inquiries, quality packing of fragile works of art and objects, and helpful updates of any deliveries make their services so useful. I am a repeat customer and recommend them highly.

I had an expensive painting that I won at auction in the Boston area. I contacted GPS via phone and…read morethey were quick to quote me a very reasonable rate to pick up my painting from the auction house, custom crate the painting, and ship to my home in Colorado via UPS. When the crate arrived, I was happy to see they even included the drill bit to uncrate the painting within the frame. My art piece arrived in perfect condition. I would highly recommend using GLOBAL PACK SHIP for any fine art you may have.

I have come to this location a few times to ship small packages and they have been kind and…read morehelpful. They seem to have everything you need to ship. It's usually not a crazy busy location either.

Why is the entrance full of debris? Otherwise, great man for service at the front desk w/glasses…read more I have images to demonstrate the undesirable scenes when entering. SKU: