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The UPS Store

3.5 (103 reviews)
Open 9:00 am - 7:00 pm
Updated a few days ago

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1 year ago

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1 year ago

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2 years ago

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8 months ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

I had a quick and speedy service! Cherry was so sweet and made it super easy to ship what I needed to.

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1 year ago

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1 year ago

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1 year ago

Eden is always so helpful and fast! thank you for always being friendly, calm and helpful

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

This UPS was fast, efficient, helpful and courteous. Much appreciated! Monchilou actually RAN back and forth. I was frankly amazed.

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1 year ago

Eden is excellent at her job. She is calm under pressure and knows what to do! Thank you.

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1 year ago

Excellent customer service from Cherry while shipping union authorization cards! We love a unionized shipper.

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1 year ago

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1 year ago

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1 year ago

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1 year ago

Great service! Chilou went above and beyond to help get my return package taken care of.

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1 year ago

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3 years ago

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1 year ago

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1 year ago

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1 year ago

Monchilou is great! She is very friendly, quick, efficient and gave such awesome service.

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1 year ago

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1 year ago

I dropped off my package today. And it went well! Monchilou helped me with it. She is helpful!

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1 year ago

I worked with a young lady named Chilou, she was great! I needed express mail sent out. The process was quick and efficient. Good locatio.

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1 year ago

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1 year ago

Milly was amazing and treated me with warmth and respect. Keep her! Would love to see her again.

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The UPS Store Reviews in Other Languages

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Review Highlights - The UPS Store

Monchilou was super patient and understanding when I brought in multiple Amazon boxes for returns.

Mentioned in 10 reviews

Read more highlights

Newport Hills Mailboxes & Shipping Center

Newport Hills Mailboxes & Shipping Center

3.9
(15 reviews)

Poor service and rude people who work here has no integrity. The package was lost and they did not…read morehonor the promise to replace it. These people are so small they will do whatever they can to screw and lie because they live a miserable and sad life. They are also manipulative and plays annoying little games because they are so bored with their petty lives.

I always try to patronize small, neighborhood businesses rather than the big chains, when I can…read more And I'm usually forgiving of one-time problems and give businesses a second chance. Sadly, while this place may have been a great place to patronize in the past, they are now overpriced, understaffed, and I will no longer use their services. First, the good: the reason this is two stars rather than one is their honesty. Of the three times I have tried to use them, the lone attendant behind the desk has been up front on how expensive they are and offered great suggestions on how I could save money by patronizing other businesses. Room for improvement: Staffing. There is only one employee there, and frequently more than one customer waiting and/or the phone ringing (the case on all 3 of my visits.) On two of the three occasions I visited, I wanted specific price quotes to compare options, and wasn't even given a number. "An arm and a leg" was given on one occasion; on another "twice as expensive as going to USPS". While both estimates were effective in helping me choose less expensive options in other stores, they did not help me decide whether it was worth my time to make another stop. I got the impression that the employee was lazy and would rather turn business away than have his employer make income. (To be fair, he was probably just being honest and trying to be helpful. But it's a sad statement for a business when your own employees help customers by sending them away.) Room for improvement: Options. I'm used to independent mailing centers offering multiple services and quoting you the best option for your parcel. But here, the only options are USPS and FedEx (and they'll take prepaid UPS boxes for a fee). USPS costs more and takes longer (they wait for a daily pickup) than driving 2 miles to the actual post office, and FedEx options are limited and expensive. Again, the employee will helpfully tell you where else you can save money. Yay honesty. In contrast, I've received wonderful customer service from the UPS Store in Newcastle, and USPS Post Office and FedEx ship center in Factoria. They are amply staffed, have cheerful customer service, and actually want your business.

The UPS Store - shipping_centers - Updated June 2026

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