I stopped by this UPS Store with a last-minute business need and was met with a packed room. Despite the rush, the staff handled everything with professionalism and care. Mo helped me with a printing request and made sure it was done quickly and accurately. At the same time, a female staff member (I didn't catch her name) kept things moving with calm, clear communication and kindness. Their teamwork and efficiency really stood out, especially under pressure. Exceptional service! read more

Went in to get something notarized for the first time ever and despite a series of my own dumb questions they were very patient with me and got me all set. I'd post a picture but hey that's a request for MY birth certificate- get yer own! read more

Came here to ship something I sold online. The staff was efficiently and friendly. Parking was ok as I found a spot on the street right next to the store - 2 hr free street parking. read more

See all

0 stars. every single person I have ever interacted with here has been completely wrong, and seems like they their way to make my day worse being mean to me when I had a question making me wait for 20 something they didn't actually have. I will go out of my way to never use this place, and actually probably never use UPS. read more

For the love of god, please hire more staff! The lines here are pretty bad. That being said - the employees there are nice. I feel sorry the owner is so cheap read more

Eden, you're doing great, sweetie! This UPS store serves a busy a** neighborhood, with lots of folks dropping off Amazon returns alongside regular UPS customers. I stood in line for a while, patiently waiting for my turn, as both groups shared the same long line. Eden was the only one working--handling it all with diligence, grace, and a smile, even as the line grew. It was clear that every customer appreciated Eden's hard work, with many offering kind words and encouragement. Today's shoutout is for you, Eden--the hardworking, solo superstar of the day. Thank you for your kindness! *UPS, for employee safety and store efficiency this store should have at least 2 employees at all times. read more

This place is usually pretty busy so I always keep that in mind to determine what time I go. The workers here always do their best to keep up with the foot traffic for being the only UPS store within the area. Big thank you to ChiLou for her fast assistance and help with my returns and package shipping. Very friendly and courteous throughout my visit to the store. read more

Excellent service with a smile on her face. She made sure my package was sealed and packaged correctly. Always a pleasure to be served by Cherry!!! read more

I have to compliment the whole team here. I just watched incredible communication between Mohammed and Aniyah. That with their professionalism kept a large line of customers moving seamlessly. read more

Monchilou was super patient and understanding when I brought in multiple Amazon boxes for returns. Will seek for her help again if I need to do Amazon returns. read more

I had a quick and speedy service! Cherry was so sweet and made it super easy to ship what I needed to.

Came in to return a package at this location. Very clean and organized which I appreciate. Cherry was quick to help and with a smile! Thank you. read more

I would recommend going to Othello branch, Monchilou was great she answers all my questions about my shipping inquiries. read more

I adult the best UPS store in the area. The staff are always helpful and nice. Monchilou helped me today to ship several Amazon returns and 1 package off to a friend. read more

Monchilou was incredibly patient and friendly! She took the time to clearly explain all the shipping and package options and walked me through every step of my return. Amazing customer service, truly made the process easy and stress-free!!! read more

I have used this neighborhood store many times for copying, laminating, shipping. The services are comprehensive and the staff are helpful and friendly. Anaiyah helped today. read more

Eden is always so helpful and fast! thank you for always being friendly, calm and helpful

Bermalyn makes this UPS store a legitimate place to ship, copy, etc. What a wonderful person she is! Keep up the good work Bermalyn! read more

No help - and people standing around. UPS I guess you don't care about customer service or your deteriorating brand. This is a must avoid location. read more

Did a walk in for a last minute passport photo as i need it for my passport form next door. Went in when there were a couple pple in line. Didn't wait too long before Chilou helped me. Was really grateful she let me have a couple tries before i settled on the one i liked. Didnt take too long for the photo to ge ready. Was quick. Thanks again! read more

We had some trouble with the printing layout and the team at this USP store was able to fix all the problems and print everything with ease. I would highly recommend this store for all your printing and shipping needs, just be patient as a lot of stores are closing around south Seattle so they might be slight busier than normal. read more

It's gotten better over the last year a bit when it comes to getting a smile out of the employees. Everyone seems unhappy to be there for the most part. In the past they wouldn't even great you or say hello. However In more recent visits I've been able to get a little bit of small chat out of them and even some smiles. Which is nice. Walking into an unwelcoming environment is never pleasant. The store has a nice lay out and is like many other locations. It doesn't looked ran down or anything. It's pretty nice inside. And they offer some services like passport pictures, personal P.O. Boxes and notarization. Not that I've used them, but I know it's there if I need it. One thing I do find odd there is that they charge a whole $1 to use their tape. Even if it's just a little piece. I think for a store that ships and things of that nature and requires certain things to be taped up, that it should be complimentary unless there's an excessive amount being used. I make sure now to always bring tape with me because you never know when you'll need it there and it's no fun when your without and then have to be charged for it on top of whatever else your already paying for. But other than that, like I said, there's been improvements in the customer service there BUT I'd still say there's a decent amount to do so let's keep up the strive to do better and I think eventually you can get the poor reviews into good ones! The potential is definitely there in everyone I've come across. read more

frequent malfunctions with their receipt printer drastically slows down pre-paid. This UPS location is unlike any UPS or USPS location in their insistence on printing a receipt for every prepaid package, which combined with the above, results in absurd lines and wait times regularly. Please just start accepting prepaid drop-off, or find a way to go faster. read more

Go elsewhere. There are several reviews on Yelp that warn about the thieves at the UPS Store on S Othello St location. Brought two prepaid packages to the store and UPS never received them. Have the receipt in hand and they claim they are helpless. Useless and dishonest people. Will be in contact with the Better Business Bureau and Washington State Consumer Protection Agency. UPDATE: I returned to the store and tried to locate my packages. Made my displeasure known to the employee who incidentally was the same one who took the packages two days earlier. Left the store and I posted the above review as well as complaining to UPS customer service. Within 2 hours the packages magically appeared in the system. I stand by my original statement and advice. Go elsewhere. read more

5 Stars!!! Monchilou helped us get passport photos for our son. She was patient to get us a nice photo. She also worked fast & efficient to print them and send us off. THANKS Monchilou!!! read more

It is November, 2023 and I am STILL awaiting my $500 claim for items lost/misplaced/stolen by UPS (not the employees of this store, but the UPS Overgoods team...items were shipped from this store.). See my review from 5 months ago. read more

We have been here many times, and we have never seen it this busy. Anaiyah was working all by herself. We were so impressed with how she handled everything that was thrown at her. She remained calm, pleasant and professional the entire time. While we were there, Anaiyah handled everything from faxes, copies, shipments, returns, and even passport photos without batting an eye. Well done! read more

This UPS was fast, efficient, helpful and courteous. Much appreciated! Monchilou actually RAN back and forth. I was frankly amazed.

Excellent customer service from Cherry while shipping union authorization cards! We love a unionized shipper.

Excellent service friendly employees and are able to make customers feel welcomed even though store was closing which is so important to the customer experience read more

Hiyab is the best!! She made the return process for our large amount of packages so smooth, and was so patient and helpful throughout. We really appreciate it! read more

Great service! Chilou went above and beyond to help get my return package taken care of.

Friendly staff! Service was nice and quick. Thank you MonchiLou for helping us! I forgot to seal my stuff and she helped me cover the package real quick and nicely done. read more

Great service at this UPS Store! Monchilou was incredibly helpful and made the whole process easy.

This place gets really busy sometimes but everyone who works there is friendly and professional and keeps their cool even when customers are cranky read more

Monchilou helped me with Amazon return. She was very helpful and was very nice. Perfect customer service.

Not sure why the negative reviews here. I needed to get a few things done while buying a house remotely and moving out of state, and the ladies at this UPS store were beyond great! Sure, this location gets very busy, I spent enough time here getting my stuff done to see how many people were coming and going, and in spite of seeming overwhelmed, the ladies working here helped everyone as promptly as humanly possible. I had to get documents printed, notarized, scanned, and shipped, then on a different day I had to also buy boxes and ship them out, and I was happy to have worked with such professional people. I would recommend this location in a heartbeat! read more

I have been coming here for years and this location has had its ups and downs but the last few times I was helped by Anaiyah and she has been very helpful! The little fees are just a bit annoying but if I am getting good service I don't mind at all. read more

Cherry gives excellent customer service! I had made a mistake with a return and she helped me fix it on the spot, so I could proceed with the return. So friendly too. read more

Monchilou is great! She is very friendly, quick, efficient and gave such awesome service.