If you like to be treated like an inmate at the prison chow line...this is the place for you. Rude staff, and not pleasant. They would do very well working at the prison intake center. I just wanted to drop off a package that had a preprinted label. Other outfits let you simply hand it over the counter while here I was met with a sharp no and ordered so stand in line. After dutifully standing in line the staff member simply pointed to the counter which apparently means that I am supposed to put the package in the counter. Is it that hard to say hello? I guess it is here. My receipt was tossed on the counter. read more

I will NEVER visit this location again! Came in to ship some documents overseas. The person who assisted me NEVER once told me that the package would be transferred over to the USPS for shipping. He only gave me a price and estimated delivery time. So I went ahead and paid $88 only to find out a couple days later that it was sent out via USPS. If I'd been told his at time of shipment, I would have chose FedEx instead! I came back to the store 2 days later to speak with the manager John. John insisted that his employee did in fact tell me that. How are you going to tell me what your employee said when you weren't even there to witness the transaction! Then John states that because it was one of his best employees, that he couldn't have been in the wrong. Dude give me a break with the lame excuses! John has absolutely no customer service skills, was defensive and continued to insist that no wrongdoing was done on their part. I can live with it being shipped via USPS, but at least tell your customers that beforehand and don't make excuses for your screw ups. Any customer has the right to assume that packages shipped from the UPS store are going to be handled by UPS. If not tell us! I have already contacted UPS Customer Care (1-800-789-4623/customerrelations@upsstore.com) to file a complaint. read more

Customer service at this location is severely lacking. Let me preface by acknowledging that UPS did not create my issue, but their "help" with developing a solution is my concern. Comcast sent me two prepaid labels to return equipment, but both labels mistakenly had the same tracking number. UPS took both, gave me a receipt, but then caught the error two days later. They called and asked that I come back to the store. I returned to resolve the issue. I asked if we could put everything into one box and ship it under one of the two labels. One clerk told me we could, then quickly said he wasn't sure. He asked the second clerk, who stated that "the boss" had said earlier that we couldn't. The first went into the back to verify, then came back with a completely different solution that made no sense. After going around and around for 10 minutes, they both agreed that they could put everything into a single box under one label. Wonderful...or so I thought. They quickly returned to inform me that the label stated "3 lbs" at the top. They were concerned that combining the two boxes together would possibly exceed 3 lbs. Dumbfounded, I acknowledged that they were correct, as each box was approximately 10 lbs alone. This they should know because they carried the boxes back and forth several times. I asked why it didn't matter before that the label stated "3 lbs" but the box weighed 10 lbs. They weren't sure. I asked what the "3 lbs" on the label even meant. They weren't sure. After having all of my patience exhausted, I finally just had them ship one box using one tracking label and I paid out of pocket to ship the other box. These guys seriously resemble stereotypical potheads and can't do much beyond scan and print receipts. I've been a few other times and they were able to pull that off without any hassle. Conversation is pretty wanting, though. As in...I want them to not converse with me. If I wanted to be called "dude", I'd go to the beach and at least get some sun. read more

I had to urgently ship out a couple of packages before my early flight the next day and they stayed open for me despite my call advising that I may not make it by the store close time. There were issues with some of the labels and addresses but they were very patient and were able to come up with creative solutions so that I did not miss my deadline. Both the Ryan and John went above and beyond to help me and my packages arrived safely and on time. Although this is not the closest location to my home - I Will happily drive the extra distance because of the excellent customer service. read more

One of the staff help me to crop my photo using photoshop, it was an easy job, but it cost me 12.5 dollar. Its ridiculous read more

The UPS Store - Shipping Centers Near Me - Seattle, Washington

You go to UPS for one thing. To drop off a package that needs to be returned/shipped. I never see anyone else in a UPS location for anything else. If they are, they usually are having some issues so I tend to steer clear. This location is in the "Oaktree" complex with the AMC theater, etc and it's definitely a small location with usually only 1 or 2 clerks on staff. I do a lot of online shopping which sometimes results in returns/exchanges so I drop by here a lot. They are good if you have everything prepaid and just need to drop it off. If you actually need anything else, they tend to be a bit slow on the draw. My husband had a really bad experience with a prepaid package where they actually sent it and the receiver lost it. Bad mojo! read more

Nice, clean, and dog-friendly treats inside! Yay. Just in and out type business for me. Great location.

The service here, to me, is always first-rate and top-notch. Usually, I have no problems - I place my order, pick it up in a couple of hours, thank the staff, and leave. Recently, I had a problem with their color laser printer; the manager took time to run off color proofs with different densities and adjust the color space on my PDF file to my satisfaction. Awesome. And I'm not a big customer, just 50 or 100 flyers a month or so. I think they're awesome. read more

I needed same-day Notary Service on a Saturday then overnight the notarized document for arrival on Monday. John Appel gave us phenomenal customer service, was very kind and thoughtful and was able to notarize and send my package overnight. The process was incredible smooth at a fair price. Thank you, John! read more

Terrible staff. Can't even print a page. Slow and stupid. I tried to bring back a amazon return and usually they do it for my wife. When I tried to return it they directed me to a disgusting computer that costs 29.99 upfront. Will never come back here the other ones provide a print service at the desk. Staff is too lazy and drooling at the mouth to do anything to help read more

I've been using The UPS Store for 10plus years. Everyone is always friendly and helpful. I have a mail box there. I also ship packages there. If you need a place to receive mail or packages Or You need to ship packages They get the job done. read more

If you like being nickeled and dimed, this is the place for you! $17 for a box! $2.65 to print a shipping label. WORSE THAN KINKOS!

I came here to send a letter. Therefore, I asked one of the employees and he quoted me it's going to be around $50. However, I came back after 5 minutes later another employee named Rojhen quoted me $77.31. I was not so sure who was right so, I sent it anyway with $77.31. However, I came back home I checked The UPS Store website shipping calculator it was only $52.13. If you want to ship a something here please check the UPS calculator on the website or print the shipping label. Don't trust these guys about the shipping price because the price will go up $25.18 in a heart beat like stock exchange. read more

WARNING: Shipped a valuable box of collectibles that was basically stolen by someone at this store. I was given a tracking number that ups never scanned. This store's defense was "well, ups doesn't scan every package". Right, they just ask their employees to guess where the package is and where it's going. How stupid do you think we are? Ship at your own risk from here and if you do, don't mention how valuable a box is. They are listening. That was our mistake apparently. read more

Excellent staff makes the mundane, exceptional The staff CONTINUES to impress me. I just sent a print job over and the formatting I used was problematic (due to no fault of their own). When I tried to correct my errors I had a bunch of issues but finally got it resolved. I contacted them to let them know I'd be re-sending the job and John was able to offer some suggestions for a different method to produce my documents that was VERY helpful and is what I now use. Going above and beyond is just what these people do. I've never had any box office store or other print location actually go into the technical specs I was using to produce the job I was asking them to expedite in order to help me do MY job better. These guys rule!!! read more

Friendly attitude, and helped me without fuss for all aspects of a package, including taping and labelling.

I'm the customer who staggers in a minute before closing carrying a giant heavy box and flustered after missing a turn in the dark and having to find my way. While his crew was vacuuming and putting things away, John (the boss) stepped up and handled a rather complicated RMA repair return calmly and smoothly like he had all the time in the world. The store is tidy and well organized and the young crew snaps-to at John's directions (someone came in after me). I looked at a Gary Larson cartoon calendar while he went through a focused logical progression of steps, confirmations and checks that had me feeling calm and secure. John is professional but unlike other UPS stores I've used where I always feel like I'm intruding or doing something wrong, he doesn't act rushed, impatient or put-out and directs his helpers to efficiently handle printing and shipping requests. In fact he took a moment to discuss the device I was returning (a battery-powered ascender for climbing rope rigging). This UPS store isn't the closest one to me but it's by far the best. There's also plenty of parking so you don't have that to worry about during a process that can take a little time to get right. read more

I'm perplexed by the bad reviews here. I've only had exceptional service. I do pack my own packages and print my own labels, when I ship. Why not? This place has a later drop-off than most, parking right in front, pleasant and efficient staff - and if you do find your own box and print your own labels --- drop it off and it doesn't cost a dime. They also take USPS packages. read more

I came in to this store today and an older woman was at the counter. The return slip was a bit wet because of the rain and she was extremely rude to me and acted like she wouldn't be able to send it. She was also irritated that I didn't already have the return slip in the box. I don't know what her problem was but it scanned fine. I don't think I will ever go to this location again because of how I was treated. I hope she acts a little more decently to other customers. read more

Today, I picked up a beautiful printing job - multiple bound copies of a textbook for an elementary school. John, the owner, not only gave us the best price I could find, he got it done faster than anyone in town, and he also designed a cover for one of the books which had no cover. Could not be happier with the job they did. read more

Mr. Alex preformed an excellent job with customer service and providing me with the addition help!

I got a personal mailbox (PMB) here to have more secure mail and it's totally worth it. I don't have to worry about being home to sign for packages and since it's not PO Box I can receive any type of delivery. No restrictions. Costs about $20/month and they're open until 7pm on weekdays and 5pm on Saturdays. Better hours than the PO and less money. The staff at this location is super helpful and very customer focused. I haven't used any of their other services so I can only comment on the PMB. Anytime you receive a package you are sent an email letting you know. That way I only have to go when I actually get a package. read more

Really, the only thing going for them was that they were open. After having some difficulties getting a package delivered to our house we decided to have it shipped to a pickup store. The store was supposed to call us when it had arrived. They didn't. They didn't even check the package into their system. On top of that, the two young guys working there didn't seem to care or even bother apologizing. We already felt ripped off for having to pay $5 to get a package delivered on top of all the regular shipping fees, so this didn't help. read more

The service at this location is superb!!!!! I was helped by Val and she is an absolute sweetheart

I frequent this place to drop off packages of things that I need to return after some online shopping. I never have problems! There is always parking, easy to get to, seems to be a good store. read more

I have been renting the mail box service with this UPS store for several years so far. They are always very helpful and friendly. Often I came to pick up multiple packages and didn't need to lift a finger, because the staffs would help to carry and load them to my car! read more

I have been working with this store now for a year and I am extremely happy with them. I was the first time editor of a publication and had some troubles getting started. They really could not have been nicer. Store owner John Appel is extremely knowledgeable about desktop publishing software, design, printing, bulk mailing, and other aspects of communications. He has been great about sharing that knowledge (saving me from myself a few times) and working with me to get out a great product in a cost effective manner. All the employees I have dealt with are helpful and respectful. Quick turnaround. I am SO happy our organization ended up here. - they have saved me time and frustration many times over. -Carol read more

Its always service with a smile at this UPS local store 1277 I've been a customer for years. Sometimes, I'm there just before closing. Service with a smile Sometimes I'm there when it's busy. Service with a smile. Often I'm there with a prepay. Still service with a smile. Actually more then service with a smile, I feel that they go the extra mile to make sure that I know all of my shipping options, confirm the arrivals, and they try to save me money every time. The Owner also does Notary work, very convenient. ! I often take my USPS mail too. It saves me the time of another line. And there is plenty of free parking. It's a pleasure to give them my business. read more

So smiley, helpful, friendly, proactive. Easy parking. Love this location. They actually seem happy to be at work, so management is doing something right. A+ cust serv on all fronts. read more

Friendly, fast, and fun! Well, maybe just friendly and fast. They also recycled my packing material from a recent online shopping spree that would not be accepted in the regular Seattle recycle bin. Hooray! read more

What an amazing experience! We were helped by John, who set a new standard for quality and professionalism. We had a relatively complex print job, and were initially hesitant about taking the work to UPS instead of a boutique printer. However, John took exceptional care in patiently explaining exactly what he could and couldn't do, gave precise estimates of time and cost, and worked with us very closely to achieve a very high-quality finished product. And he did all this for a fraction of the cost of other comparable options. Recommended without reservations -- if for some reason they can't do what you need, they'll happily point you to the right person for the job. read more

I love this UPS store. So much great advice on shipping, packing, recycling, cheerfully given! Thank you!

I needed a notary service and help overnight documents. John and his staff were amazing, fast courteous, helpful and offer good advice.

After spending 20 min in line at the USPS in Wallingford, we find out they refuse to tape our box top for us. That wasn't the problem. My issue is that the lady at the counter just points at the wall and says: you pay for tape. We walked out and came to this UPS. I encountered the nicest man who, of course taped the box at no charge. Gave us different shipping options and was FRIENDLY THROUGHOUT THE WHOLE TRANSACTION. definitely the best mailing/shipping employees I've run across....will come back here for all mailing needs. read more

I needed help picking up a heavy item, packing it and shipping it to Alaska using a cheaper carrier, they were very helpful in accommodating my requests. Highly recommended. read more

My wife and I have been going here for years, customer service used to be great and we always had a good experience here. However, it seems that things have just gone downhill the last year or so. The service was getting slower and the workers getting rude and careless in their job. The last two times I have gone ,I have ended up walking out. The first time I walked in and the lady behind the desk completely ignored me and while standing directly in front of her, at the cash register, I had to ask the man behind her if she was working or on a break. The young man said he did't know and that she must have been busy. I could plainly see that she was not busy. The young man was eager to help. This last time, today, I went in and there were two guys at the register helping customers and one worker in back that I could see. The one guy at the register told me he would b right with me and after asking for a fax cover sheet he handed one to me. I proceeded to fill the sheet out and then continued to stand in line and wait. After abt ten minutes I had still not been helped, the two workers at the register were still trying to figure out how to do their jobs, and the guy in the back was still standing around and doing nothing. I waited one more minute, then walked out. I will never go back. Good thing though, I went to the ups store by northgate mall and was helped right away by a nice and knowledgeable worker. Guess I found my new store. Here's some advice, don't go to oaktree ups unless you want slow service and rude workers. read more

John and his crew go out of their way to be helpful and get the job done. I use them for all of my business printing jobs from small display cards to large banners. I have always received personalized service above and beyond what I'd expect anywhere else. The candy bowl is fun for my kids! read more

The employees, the ownership... Awesome. Great service, and they will save you money if theu can.

The customer service I get at this location is always excellent. I literally am in and out in less than a minute because the representatives are so attentive and intuitive. Once they lookup my phone number they have everything I need and the prices are reasonable. FedEx is the worst. I never use FedEx unless someone sends to me and they deliver my packages to the wrong location, break my items and literally do not care about their customer or service read more

I have gone to this UPS store in Oak Tree Plaza for many years. They helped me put together a family history packet last Christmas. Whenever I have a project that requires photos from the computer, decorations, poster copying, or anything I can dream up, they make it happen for me. My home printer isn't working, so I just email my letters to them so they can copy the attachment, and they copy it for me at minimal cost. This is a very convenient and reliable service. You also get an AARP discount! They are small enough to get to know you. read more