This is the best UPS store I've ever been to. Every employee is helpful, pleasant, and smart. Every experience I've had there is fast and efficient! There are always many employees to help. I was shocked to see a 3 out of 5 stars overall rating. It's definitely a 5+ stars! read more

This is by far the best UPS store in Sarasota. Every employee is capable and efficient. I have trusted them with all types of packages. They are the excellent at assisting me in packing very fragile items and I trust them monthly to make shipments all over the country. The staff and owner are so friendly and because of that, I drive a little further to ship with them. read more

Had 3 medium sized paintings shipped and it has to be the best job I've ever seen! Shop the Sarasota auctions with confidence as this shipper is FANTASTIC! well done! and many thanks! read more

This is the best UPS Store ever!!! There's also always plenty of staff, offering super friendly and courteous service, When I receive a package, they are happy to sign for me in my absence, and then follow up with a phone call to let me know that it has arrived. This is a five star business for sure. read more

Purchased several items online through a local auction company. Contacted this UPS store for a quote on picking up, packaging and shipping the group of items. They responded very promptly with a reasonable price. They accepted payment over the phone and were able to pick up, package and ship within a few days. They did an excellent job packaging my items and I highly recommend them. read more

The UPS team at this store went out of their way to help me repack and return this large heavy box. read more

The UPS Store - Table purchased from Amazon. - Shipping Centers Near Me - Sarasota, Florida

The staff in the store is very professional. Also they are all very kind and welcoming. I go to this location often to do returns I've never once had a problem they've always been very professional very nice and I thank them for working through this pandemic. Also they always have a nice thing to say, have a good day, have a nice day, have a wonderful day. Little things make a difference! Excellent service that's the bottom line! I've been in retail for more than 30 years, I ran a $35 million business and I have to tell your associates are absolutely fantastic! This is to the owner of this location bravo answering to the lady about wearing a mask, you did right by your associates and until we get past this pandemic everyone should wear a mask because no one has the right to give someone else a virus that could kill them!! Killing someone trumps you wearing a mask unless you are the in my opinion. read more

I use this store frequently & have always had a pleasant experience. To minimize wait time, I find it best to go on Sunday.

Rude little millennials who seem unhappy to see you. Absolutely the worst customer service in years. Never going in here again. Stay away!

I frequent the UPS store for shipping in returns. Andy has helped me on numerous occasions, and she is terrific. She is courteous, confident, knowledgeable, and always has a smile on her face. I make a point of going there rather than to another store because it's always a positive experience. read more

If I could give this sorry excuse for a business 0 stars I would. I too wish I would have read the reviews before my mom and I entered this communist UPS store. We walked in and were immedietly yelled at to put a mask on by the manager (mind you masks are no longer mandated in our state). I did not have one so offered to wait outside, my mom however stayed and respectfully put hers on. As she was trying to sign the card she was mailing out, her reading glasses fogged up and she couldn't see so she lowered her mask slightly to finish writing. At that point, she was immedietly harrassed and told to put her mask over her nose 3 times. The last time (after she had put it all the way up) the employee from across the room said "I can still see a nostril!!!" A few seconds later the manager barked at her from the desk saying "throw her out!!" To call this terrible customer service is an understatement... this was harassment and UPS has completely lost our business after this. Congrats on another 1 star review!!!! read more

The UPS Store - outside store - Shipping Centers Near Me - Sarasota, Florida

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For those that have prepaid labels and have no desire to deal with this store and their shenanigans, you can use a more convenient drop off at CVS on Tamiami Trail, right around the corner...and for those seeking full shipping needs, if you drive 2.1 more miles, definitely worth it, considering the lack of customer service skills at this store, you can use UPS at 242 S. Washington Blvd. I have already switched to using this store after having a long conversation with UPS customer service. It seems there is nothing they can do about the said store, so I took my business elsewhere. The Washington Blvd store is very courteous, professional and treat people with respect. Please take your business where it is appreciated. Maybe this will get the current store on task or better yet, out of business. Have a wonderful day! Hope this helps! read more

Today at UPS, I was going to deliver a package that was very urgently needed. We had called before hand asking when they close and they said for we were two minutes away and it was three fifty five, we knew we were pushing it, but we got there at 3:58 and he had already closed which we were very annoyed about. Now we have to wait until tomorrow which now the package won't get there I. Time read more

Involved in a lost package and took zero responsibility. I shipped a package from this location. I didn't fill in the usual paperwork showing the value and contents. I did provide my phone number and destination location. The employee told me "I'll take care of it!". I received an email with the tracking number. 4 days after the package was supposed to arrive at the destination, it still showed that UPS was waiting for information from the source location. I looked at my UPS store email, which provided the store number. I called the store number and briefly explained that the package appeared to never have made it from the store to UPS. The employee emphatically told me "this is UPS's problem, we have nothing to do with this. You need to call UPS". I hung up and proceeded to call UPS. After going through a few minutes with UPS, they put me on hold to call this same store that had refused to help me. After about 10 minutes on hold, UPS started a lost package investigation. The package was found in a different state and eventually made it to me over a week late. This store was actually correct that it was UPS's problem. However, my issue with them is that they refused to help me and UPS ended up asking them the same questions I wanted to ask them myself (but I guess UPS corporate is more important than me). Sarasota is a nice friendly community, surely other UPS locations will provide better service than this location and you are wise to choose a different location to ship your package, in case there is ever any issue. read more

Today I went before the door opened Brenden greeted me with a smile and with fast prompt friendly service. He also took the time to help me send my shipping label so they could print it out! Thanks for the great service read more

if I'm writing this review means this isn't right. Man this place is so freaking rude. I watched them be rude to 4 people that walked in to get service and the employees 1 the girl and the male manager were out of control rude to them. These people shouldn't be working with the public. And the customers shouldn't have been treated that way. Wow! I'm still blown away. If I was the manager they both would Have been fired on the spot. Beware find another store. read more

Shipped my golf clubs to this store as I have previously. Only 1 problem, store operator chose to refuse my shipment without letting me know and initiated to ship them back. Only problem, I'm in Sarasota. This store owner is rude and unwilling to assist a long time UPS customer in any way. Take your business to another UPS store that cares about your business LJ read more

The people in this store are the most rude people I have EVER met. Seriously... where is your manager? Why do you have to act so entitled and awful to paying customers? UPS... can we get a different franchise in this area? PLEASE?!? Ugh... read more

The staff is always friendly and helpful. I go there to mail packages and print emails since we do not have a printer here. Highly recommend. read more

Poor service period! I wish I would have read the reviews before going there! From other poor reviews its seems to be a culture from the owner down! Well its ok they loose my business and my account with UPS over 25 years is a lot! Maybe they need to pay more than minimum wage and they can get better employees. read more

Let me start by saying if I could give zero stars, I would. I walked into this sorry excuse of a UPS location carrying a large and heavy package that needed to be sent out. Because I was not wearing a mask, which is no longer mandated in our state, I was immediately yelled at to put one on by what looked to be a teenager working behind the counter. I said that I did not have one and asked if they could give me one and they said no. I asked again, "are you telling me you cannot help me if I do not have a mask", and they responded no and I'd have to leave. I don't know what sort of liberal, communist indoctrination is happening to the youthful employees at this store, but it is absolutely pathetic. I'm happy to join the numerous other negative reviews this store has and hopefully they see a lack of business due to their rude behavior. I understand that some people are still terrified of a virus with a 99% survival rate, however, not everyone is. And treating the people who are not with disrespect, especially if they are a customer of yours, is unacceptable. read more

Awesome staff always prepared to take care of all of my needs. Busy place, just need to have a little patience at times. Thumbs up for effort! read more

Brenden is awesome! He helped me repack a large, heavy box that Amazon completely destroyed on delivery. He was polite and professional. I will always use this location and highly recommend it to others. read more

One star is too many for this UPS pos store. I went to drop off a small return which was labeled and prepaid. No other customers in the store. I walked in and placed my package on the counter. There were 5 employees there. The one at register asked me if I had a mask. I told him no I just need to drop off and I'll leave. I kept my distance at the COVID 6' marker. He took my package and scanned it then told me if I want a receipt i need to go get a mask. I said "what? You want me to leave and get a mask and return to the store to obtain my receipt after you've scanned it and you are holding the receipt?" He repeated " if you want your receipt you need a mask". I told him "that's contradicting the covid exposure regulations and there's currently no mandate for masks when not in crowds and I'm 6' or more from you." He repeated. This employee was holding my receipt and telling me to return to get it. I told him to give me my package as I'm not returning to you morons. I then sanitized the package with hand sanitizer outside my car since he handled it without gloves. Put it in the car. Drove home and gave it to the ups driver enroute who I see every day. I'll never ever return to that moronic store. This is my second complaint on that store in two years. read more

We moved from Colorado to Sarasota. Our car was totaled in transport. The UPS store in Kansas mailed the personal items to this UPS store as our home will not close for another week. THEY REFUSED shipment. Sent our items back. Now we have to pay another $300 to ship the package again. We have shipped to UPS stores all around the country. Never had ANY trouble. IF they even could have called. read more

Excellent location and full services. Friendly and helpful staff. Parking is easy and convenient too.

Never again. This store changed their policy and would not receive our box shipment from NC. (They had received another shipment from us a few months earlier with no problem, so we had no way of knowing their policy had changed). Pat was downright rude and abrupt with us. Instead of just giving us a quick call and telling us that, although they were no longer supposed to receive boxes, we could come get them since they were already there; he shipped them back to NC. We finally got them nearly 2 weeks late, split open and spilling contents. We had always used UPS for both personal and business shipping for my company in the past. Thanks to Pat and his iron-clad new policies, we will only use FedEx from now on. read more

Least favorite because you go there and they will select what documents they will notarized and which they won't . For instance they don't do divorce documents... and any other high liability ones... idiotic read more

Decor: 5/5 -Dedicated 15-min UPS parking only eliminates the need to find a parking space -Spacious and clean interior -Full service UPS Store that include packaging supplies -Printing products and services as well as mailbox services also available Service: 5/5 -I was greeted immediately upon entering the store. He knew exactly what I was doing (drop off package and wanted a receipt). I was in and out in less than 20 seconds. read more

Totally competent. Totally pleasant. Expert packers: they crate my artwork and I have never been disappointed.

I had the best experience at this location. The employees where very polite and they ran a very clean store. Went in to ship a package to friend and was done very fast and efficiently. Will be shipping here again. read more