Good UPS Store location. It does get busy at times but just avoid coming here when everyone else does (weekends and immediately after work). There's a self service kiosk for Amazon returns to skip the line... The employees are pretty busy but always helpful... read more

The UPS Store - Don't wait in line to send returns to Amazon - Shipping Centers Near Me - San Diego, California

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My favorite UPS location not only because of their convenient location but because the staff is always fast, helpful, and kind. I appreciate their help always read more

This UPS store is fantastic! I've rented my mailbox from 2 other UPS stores in the past and by far this one is the best! The staff is friendly and courteous and always go the extra mile for their customers. When I get a package that is perishable (ie flowers or a food delivery) I always get a call from a team member to let me know to come in and pick it up! That is amazing service! The mood in the store is always upbeat, and I always look forward to going in there. When I send a package they are very helpful in helping me decide which method to ship to make it cost effective for me while still getting my package delivered on time. Plus they have a notary on site so I can easily get things notarized. I especially like Ken, Jeff, Cleo, and Justin. But all of them are great. Good job management! read more

Lisa is amazing! Helpful! So sweet. She helped me make a canvas for Christmas last minute. Canvas turned out great. Turnaround 24 hours. So happy! Wonderful team! read more

The guy who runs this store along with another off Del Mar heights is unreasonable and unresponsive. I purchased a box there after another location shut down without notice. After trying to forward my mail and figuring out that the address made is difficult to do so(2 days later) I returned, explained the situation and was told to reach out to the owner as there was nothing the staff could do. 2.5 months and 4 visits later requesting a call and still nothing! read more

The UPS Store - Shipping Centers Near Me - San Diego, California

This location is mismanaged. The employees seem VERY miserable. The older woman didn't even look at me during the transaction. People came in asking about their P.O. Box access and they opened the Po box for the teenager, no true verification of ownership. Before you think she maybe knew the kid, she asked him if he was the kid of a specific woman. The boy said yes. That's it. I jokingly said,"No, I'm her son not him." She didn't get the implication that maybe just asking a stranger is not a full proof way of ensuring YOU ARE LEGALLY COMPLIANT. We stopped by last month, and the employees were going through a box for someone whose Po box expired. I know because that was their stage whisper conversation. They were behind the mailboxes but we could hear everything perfectly. THIS PLACE NEEDS TO BE INVESTIGATED! read more

Amazing service and kind staff. They helped me do my returns in a timely and efficient manner. They were also super nice.

This UPS store is the best trust me they are all so friendly especially Justin the owner. He has been a tremendous help and A plus in customer service over the many years Thank u Justin read more

I walked in a day before just to ask how I could send some important documents since I did not have the documents w me . Cleo helped told me how to he also told me once I have ur documents come and see me he was more than glad to help , which he said he gas done it mint times . I got so released from all the stress... next day he was there and went over his time off to make everything smooth. He put all the paperwork into the envelope sealed and sent. I could not be more than happy what he has done. Thank you so much CLEO U R TGE BEST read more

I was really pleased with the service, the staff is always very friendly and helpful and you come all the time for Amazon returns and regular shipping. Definitely my go to place. read more

I came here looking to mail my passport application to Canada using a mail courier (Fedex, UPS), but they informed me that it would make more sense for me to take my mail to USPS since they would better be able to track internationally. I appreciated their feedback and their input and am glad they directed me to the right place. I've come here a couple other times to send returns back to Amazon, and they were also fine. Never had any issues with them being rude. Completely satisfactory when I came here - one time a young woman and young man, another time a young man (off the top of my memory). COVID related: They were very clean with their sanitary practices, always masked up, social distancing. I was impressed and never felt unsafe. read more

This has got to be one of the best UPS stores I frequent. Ken is always gracious, personable, friendly, and professional. He's always very kind and gets my transactions quick and complete. If you want to be well-taken care of in a place that is super friendly, please use this UPS Store location and tell Ken that he is wonderful! read more

They get your package out fast! They are experts with your Amazon returns. You don't even have to bring a box!

Went back to this UPS Store today. Seems like a new staff, and what a difference!! They are friendly, attentive, even funny. I'm so grateful to be able to utilize this location again. read more

Poor service from employees for Amazon returns. Better off using the self service kiosk or another return center.

Reading between the lines of my last two visits. Apparently UPS no longer offers USPS services or rate for mailing. They have waved off my business twice now. So, not going back. I'll take the extra moment to head to my friendly, wonderful #post office. read more

NASTY workers. Absolutely horrible service....if you look at the other reviews on here it all says the same thing. The manger here needs to step up. I am furious because of the horrible, mean people that work here. Specifically the older lady with gray hair....By far the worst UPS location I have been to. People need to be nicer, especially in the times we are living in now. If I could rate 0 stars I would. read more

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Was helped out kindly by the gentleman at front. Thanks! Had more of an issue on the technical side with the back and forth of when to pick up my package. read more

The older women that works here in the evening is toxic. Incredibly rude and confrontational to a level that is almost unbelievable. Every time I've come here I've left with a bitter taste in my mouth. Listen lady: there is no excuse to treat people like excrement, even if you're going through a tough time. Guess what? So is, literally, everyone else in the country. I will never come here again. read more

I have used the Del Mar UPS Store location for years and highly recommend them for your shipping. This can be a busy store during the holidays, but they are extremely organized and well-staffed. The store has great employee retention, which means management is doing things right. I find the staff to be friendly and helpful. Let's face it, shipping or returning an item is not something any of us want to do. I'm glad my UPS store helps me get it done as quickly as possible. read more

Employees are sooo rude. They have zero patience. The older lady in particular talked to me with a very nasty attitude. Making me feel bad over things that are out of my control? This location needs to strengthen up on customer service. read more

I usually come here to drop packages off and ship larger items from time to time. The line is usually long. The staff is decent but nothing special. Deducted stars as sign is on the door regularly closed for lunch. Frustrating when you stop by a business to have to come back an hour later. read more

The UPS Store - Lovely! - Shipping Centers Near Me - San Diego, California

Courteous service every time. They never rush me but will do things fast if I'm in a hurry. They have accurately sent my packages to the correct addresses. I feel lucky to live so close to the UPS store. read more

This is not my "go-to" place for my mailing needs, but I was close by and decided to pick up a stamped envelope to mail a letter. The Good: for Amazon returns, they make it pretty easy. Just come in, show them the bar code on your phone and they generally take care of the rest without much if any difficulty. The Bad: Everything else; I came in for an envelope and stamp but they were out of letter size envelopes. I was told I could get a larger envelope but they would only charge the amount of a letter envelope. I said that was fine but wanted to know how much the postage would be. I was told they would have to weigh the envelope to which I replied that it would in fact be more expensive. Then I was told, "no" it would be the same price but because of the larger sized envelope, they have to weigh it to see if it needs more postage than a traditional letter sized envelope. Again, I repeated this would cost more than a regular envelope. To which, the person told me "no" but they need to weigh and see if it needs more postage than a regular envelope! I felt like I was in the Abbott & Costello "Who's on First" routine! She didn't seem to want to acknowledge it was going to cost more than a traditional sized envelope. She seemed exasperated, rolled her eyes and began saying something but quietly so I couldn't quite make out what she was saying. Decided it wasn't worth discussing and went to Postal Annex where they are at the very least, friendly. That is the other problem with this UPS store... terrible customer service. They will do their job, but they do it with such an attitude and treat customers with such disdain. Once I came here with a box full of styrofoam peanut stuffing to see if they would take so I didn't have to throw out, but they said it was against the store policy. Again, no problems with Postal Annex. They took the styrofoam peanuts. These days, I rarely need to use a postal service, but this store has consistently been difficult mostly because of their customer service, or lack thereof. The only time I go there now is for an Amazon return but for anything else, I will stick to Postal Annex. read more

Like most of us, I'm an avid Amazon shopper. Meaning I do A LOT of returns to this UPS. Cleo is always really patient and helpful with me and all of my returns. It's nice to see a friendly face while running all your errands! read more

The owner, Justin, had an attorney send me a letter insinuating that I need to take down my yelp review or I might be sued. Please know that I had communicated for many weeks with the corporate UPS folks, in writing, about the concerns I observed at this location PRIOR to writing the Yelp review. Every single bit of what I wrote in my last review was correct and honest. I recommend going to another UPS store or the one of the two Postal Annex locations in this immediate area. read more

We're closing our PO Box here today. This store teaches their staff to have a money hungry and unobliging manner.

Nasty staff. Seems like they hate their miserable lives and don't want to run a business. They seem to have trouble performing basic tasks like generating receipts for package drop-offs, or just - you know - be normal decent human beings. read more

The UPS Store located in the Del Mar Highlands is outstanding. The staff is exceptional and committed to addressing their customers' needs. I have been going to this UPS store for the past 10+ years. The store has great employee retention. You will not find a better UPS Store in San Diego!! read more

I've been to this location only a few times, only because they are the closest one to my house for Amazon returns. Yesterday I had to drop a return off and the old lady working there could not be more hostile! She was clearly upset to have to be there. Upon scanning my package, she made the point of making a sarcastic comment 'critical isn't it?!' Excuse me?! I told her, I'm sorry she needs to work, but it's not my fault and her comment was unnecessary and rude. I'll drive farther to go to another location. I find it unacceptable to be so mistreated like that, especially for no reason other than a miserable, grumpy old lady who is 'poed' about having to work during a health crisis. read more

I've gone here multiple times to ship some packages (and of course return amazon items) and I've always had a great experience here. Unlike some other UPS Stores, the staff here is extremely nice, polite, and personable. I've gone when they were super busy but still went out of their way to assist me with a smile on their face even with all the holiday rush. When choosing shipping options they give me what's best for me and don't pressure me into the most expensive option. I highly recommend this location and it is one I will continue using. read more

I live near the Del Mar Highlands and always prefer to use UPS instead of Fedex or USPS. The employees are always so helpful and friendly and really educate you on the best shipping options. I shop online a lot so I always have returns and they're always so helpful... no matter the size of the box. Definitely recommend this place. read more

The UPS Store - Shipping Centers Near Me - San Diego, California

They were great in helping me with a return purchase. 1st Ups store said I had to come with printed return label. Wouldn't even look at my email with return numbers and info. This store got it handled ! Thank you read more

Never had a problem here. Always friendly and polite staff. Not sure why other people seem to think otherwise. Plus, give these people a break. They seem like they are working pretty hard during this pandemic. Having to deal with all the craziness during such a unique time in our lives is hard enough. I have the utmost level of respect for anybody who is working on the front lines during these times, be it a nurse or UPS Store cashier. Seems like this store has only gotten busier amidst the pandemic, and from what I saw, the staff is handling it as best they can. read more

Don't get confused: UPS store only accepts UPS and USPS (they charge more for USPS deliveries) Postal ANNEX only accepts Fed Ex and USPS items This location is convenient. Yes, parking sucks. It's located on the Rite Aid and Rubio's side - look for those two landmarks if you drive here. We buy alot of stuff from amazon and some of the higher ticket items that we want to return, we prefer to hand deliver to authorized location (just in CASE something happens). But they're cool here. We always pre print our prepaid amazon return label. And when we came here today, the guy asked if we wanted a confirmation receipt. Never been asked that from FedEx store or Postal Annex store! So that was kinda cool. Fast service, nice customer service. Not sure how much the delivery would have been if we didn't use amazon, but I'm sure it wouldn't be cheap. read more

The middle-aged white guy working at the counter today treated me like I wasn't even human when I dropped off an Amazon return. No greeting and zero eye contact. All the more interesting is that he was super flirty and talkative with the blonde woman wearing spandex in front of me. He was borderline hostile to me. Maybe only prefers to be civil to the locals and familiar "natives"? Will be avoiding this place like the plague in the future. read more

The UPS Store - Must have been the same jerk! - Shipping Centers Near Me - San Diego, California

Blake from the UPS Store in Carmel Valley (this store) is THE BEST! It was the first time I've ever been to this location, would absolutely go there again! I usually have very little time during the day (especially to be able to return items that I've purchased online), I arrived pretty close to closing time, with a bunch of items to get shipped back. Blake was VERY helpful and assisted me with returning almost everything (since some of the items were fedex returns they cannot ship those, but they shipped my USPS and UPS returns!) Thanks again Blake! read more

Extremely agree with other reviewers. The service is horrible, extremely the old lady. She has no patience and rude when I just want to wait for a receipt and to make sure she put the right label on my box. She complained to her colleague about my waiting when I was there. I would rather drive further to other stores. read more

Very poor customer service. Employees are rude. When I asked to speak to the owner, he was equally rude. Not surprising employees are rude when the owner speaks to a customer as he did. When I need to go to a UPS store, I now go to the one in the Pacific Highlands Ranch center. They are great so far (but only one visit). read more

My wife has had a mailbox here at the Del Mar Highlands UPS Store for her business for a couple years and one of the two of us usually swings by at least once a week. The salespeople at this location are fantastic - all are nice, knowledgable and extremely helpful. They carry packages out to our car for my wife when she shows up with our kids in tow, they call her if she hasn't picked up a package that says it is perishable on the outside of the box and they do whatever they can to help. My only criticism is their prices seem a bit high, but no higher than at other UPS stores. I wish they gave a discount for their other services and products to people with mailboxes at the branch, but otherwise, we're thrilled with the service at this UPS Store location. read more