I used this UPS store to bring back my ATT equipment. Bobbie was the young lady who tended to me. She was welcoming. Immediately asked if I needed help. She was pleasant and efficient in doing her work. She explained how the return process worked. She gave very clear directions about me keeping the paper work to insure that I could validate that I had indeed returned the equipment to ATT. I had a great experience here. read more

Great customer service! The "other" office store offers a large arsenal of high tech office equipment for self service use. Myself and older friends like the personalized care we get at UPS. Amhad and Colleen were busy and shorthanded on a Monday morning. They took charge of the task at hand and efficiently took care of our needs. We left with confidence that the job was done right. read more

Millie is an absolute ANGEL. Someone give this girl a raise. I was frustrated to the point of tears on the phone about a package being mislabeled and she went the extra mile to make sure she knew exactly what happened internally and give me instructions on how I could best receive my package. read more

Just moved here and started using this store. The team there are proficient and fast. They're also friendly and patient. It's a great spot if you're here for regular shipping needs! read more

I am so happy to write this review and highlight a young man who helped me in the store. I walked in with a heavy package, and Bryce asked me to set the package on the counter so I did not have to hold it. Even though he was taking care of another customer, he was empathetic and caring towards me. When I mentioned that I needed to retrieve another package from the car, he did not hesitate to ask me if I needed help. Bryce came out to my car with me and loaded my package onto a dolly. Let me tell you I am committed to utilizing this store whenever I can. The service I received was outstanding!!! read more

Lines move fast, the employees are helpful. I just came to get something notarized since the post office didn't have anyone there that could. I was in and out $6. read more

The UPS Store - Printing Services Near Me - Round Rock, Texas

I have used this location for my corporate mailing address for several years. The staff is always great, recognizes me on sight, goes the extra mile when needed. I reccomend them without reservation. read more

I usually use this store for returns, don't do it that often but whenever I visit I get the best attention from the staff!

Been using this location for years. Had a return to scan & ship. Even had a fax, needed a cover sheet. Jacob took his quick time with me, chatted a bit, completed my return & my fax with the line piling up behind me. No need to wait on service, no step to the side. Jacob has superior customer service skills, knows how to work at The UPS Store & keep this locale a favorite. DF read more

I don't use this UPS store as much as I use to as I moved to another area of Round Rock; however, they were always friendly and professional when they did use them and when I use them on occasion when I am in the area. Never had any problems or issues with any shipments from this location. my family all live in other states so Christmas or birthda presents always have to be shipped. would recommend this UPS location highly!! read more

I use this store often and it is always a good experience. They are fast, with great customer service. Employees are always helpful and friendly! read more

This store's employees are always pleasant and helpful. This is my go-to place for sending packages.

Green circles on floor for physical distancing. Customers honoring that and waiting outside patiently as appropriate distance. UPS drivers coming and going wearing masks. Most customers wearing masks. Store employees? Not a mask in sight. I asked an employee why employees weren't wearing masks. She replied, "We're not required to." I politely responded saying, "I'm not required to wear one either, but I respect you and care about your health, so I'm wearing one." She replied, "I understand that, sir." Never returning to a business with such wanton and utter disregard for the health and safety of their customers. read more

They have always been really friendly and helpful even when I didn't know how to work my phone. I prefer to go where I know I'm not looked down on. read more

The teammates at this location are always pleasant, fast and efficient. I've moved to another city so I rarely use this location anymore but on the rare occasion that I'm in the area and need to return a package I always pick this store. read more

Wonderful service and great staff. I appreciate how the staff take time to make sure your mail or package is delivered timel.

Everyone in this store was very helpful. They were incredibility busy but assisted us when we first walked in. We went in for the notary services and had to wait for the notary to complete a telephone call. But the reason for her delay was explained and they kept us apprised of the situation. The Notary, Kaine Smith, apologised for the delay; she was friendly and very efficient. read more

The employees here are super friendly and helpful every time I enter the building. The service is efficient even if there is a line.

I've returned a couple of Amazon packages here today. It was fast and I was in and out in just a few minutes.

I needed to mail my son's laptop charger to him. He needed it for school. The UPS store was very helpful and great customer service. Thank you! read more

I love this ups store. They've done a few print jobs for me and ship things constantly to my sister and grandkids. Staff is always polite and professional. Will continue to use their services. Lisa read more

The employees at this store are THE BEST! Always so kind, helpful, and willing to help. They are always happy to answer any questions I have and process my excessive amount of Amazon returns with a smile. read more

I personally use the location on Palm Valley Dr in RR. Everyone at this location is always kind, and ready to help.

this UPS store and their employees are awesome. so efficient and polite. love it.

I needed to ship 2 gift cards to the Dallas area as Christmas gifts. They were in 1 manila envelope. I asked about using USPS & was told there would be no guarantee that they'd get there prior to Christmas. Yet if I wanted to guarantee I should use UPS. I paid $29 & they were delivered today. This morning I googled USPS guarantee delivery & I could have spent $7.50 for priority & they would have been there within 3 days max. I feel that I was misled & my money stolen from me. This is not how you do business...especially in a time when businesses are hurting to just stay alive. You don't lie to customers only to make more money. I would not recommend anyone give this store their business as they are dishonest. Definitely the last time I will step foot in their doorway. read more

I love the friendly & efficient service we get from our UPS store. I've shipped several packages from there at different times of the year, including holidays, and my packages have always arrived safe and on time. Thank you for providing such a reliable service to your customers. read more

Deceptive and unscrupulous business practices is how I might describe my recent experience with this store. I received a notice via e-mail that I had received a package and it was ready for pickup. Intrigued, I got in the car and made the trip down there. When I arrived there was no package. Instead I was handed a renewal offer for my tiny mailbox- and the price was MORE THAN DOUBLE for the same mailbox and services I retained just last year. It appears that I was lured into signing up at a reasonable rate, only to get kicked in the crotch for the renewal after operating my businesses with the new address for an entire year. Given the giant hassle involved with changing a business address, especially from a mailbox outfit like this, I bet most customers would just suck it up and pay. Aside from this spectacular price-doubling maneuver, the service is pretty good. read more

Was very displeased with customer service. Came in to get something notarized. An employee, Hector, came over to help, but just as he was about to start a friend of his came in the store. He completely stopped his work and walked away to chat. Actually left us standing there waiting without saying a word, just walked away. After about 5 minutes, he looked over and saw me staring at him waiting. He then asked for one of the other employees to help us. She at least was helpful. When I left 15 minutes later, he was still talking with his friend. Very unprofessional. If I did that to a customer at my job, I'd be looking for a new job. read more

Very quick and friendly. All of the employees working behind the counter are very knowledgable. It's your one stop shop for packing and parcel needs. They even do notaries! Highly recommend! read more

If you need this UPS store to print your shipping label provided by the company you're sending a return to, this store will charge you a $3.95 service charge plus a 10 cents printing charge plus tax to print the label, resulting in a charge of more than $4.05 to print a small shipping label for your UPS package!!!! That's a $4.05+ charge for 1 page to print. Needless to say, I left and will get the label printed elsewhere and will take my package to another UPS store. read more

Twice I have been to this location on Palm Valley. Never again!! Today I came by at lunch , i needed a small box 10x10 I had a ups pre paid label. They charge me 10.73 for a box. I paid it and after looking at receipt i see the box was 4.40 and 3.75 packaging, then another 1.7? for materials. I asked why i was charged this much, women behind counter says that is what it cost for us to box it up and tape. I said i just wanted a box, i have tape.... i then said.. i would like a refund. Manager shows up and doesnt seem to care that i am upset, spends 10 mins trying to issue refund and then does it for 1.00 more than the amount. RIP OFF!! Stay away!! horrible customer service skills. USPS will get all my business!!! read more

Had to return my Direct Tv stream. Was told I could bring to any UPS. They checked in equipment and gave me printed receipts for my records. I didn't have box but they said they would pack up for me. Customer service is always professional and efficient at this location. I have been here for over 5 years and always come here when I need anything from shipping to notary service. read more

Everyone is very helpful whenever I come to the store. They know me by site, and are very friendly. I highly recommend using this store.

The lady who was helping me was an angel! So professional and patient with my ignorance! This was my first time to Texas and I tried to make sure all of my business affairs were squared away so I did not need to do anything while in Texas but my daughter who is going to school in Idaho did not receive some important papers. I guess they were lost in the mail. I had to print up the form and fax it to her school and it was urgent! Then I was trying to find the email that had the form I needed to print and my phone was dying and my portable charger was dead and she even helped me with that! read more

My family uses this facility frequently and it is always a great experience. The employees are friendly and the service is speedy.

What a great location! Super helpful. I got in and out quick. The staff is friendly and efficient.

I only gave them 1 star because you can't give 0. Here's the short version: Save yourself the trouble and go somewhere else!!!!! Keep reading if you want the long version. I used this store to "return" an incorrect item to Amazon. I say "return" because it never made it back to Amazon. The guy working was very short with me and offered zero hospitality. I even thought before I left that I'm not sure I trust that my shipment will arrive. Sure enough. My sister also mailed something that day. Her mail never made it to its destination either. I don't think it's coincidence. After reaching out with receipts of proof that an item was in fact dropped off to be shipped, she received an ugly email from Assistant Manager, Bobby, basically accusing her of lying. She wanted to see the receipt for payment and not the receipt that they printed while she was in the store. My sister produced that receipt and the end is still yet to be determined. Either way, if you want your item to get to its destination, use some other shipping/mailing center. This place can't be trusted. read more

I would give this place zero but there is no option to do so. On two previous occasions I have had negative experiences with this business but I thought I would give them another chance. As someone who has been a small business owner, I tend to support small businesses, however, not all businesses deserve support. I called today and spoke with a woman that answered to inquire if I needed the return info for a package going back to an Amazon seller or would the email suffice. I told her that my printer needs repair and asked if I would be able to get it printed there. She stated that there was no cost for the copy but that I could email it to them and that there was a charge of $3.75 to access that email. Are you kidding me? This is not a company deserving of my business. If you need to return something by UPS, take your business elsewhere. Three strikes, you're out! read more

I had a problem at this location in the past. Rude employees and it took EONS for the owner to actually do the right thing two years ago. Thought I would give it another chance. I was the first employee today and was returning ATT equipment. The employee from the get go was so rude, it was obvious that ATT returns were not something she likes to do. She INSISTED, she needed the account number said this was what was the only thing needed to return the equipment, which we did not have. But turns out she actually did not need the # and just used the service address. Why all the drama? Could she not have just said ok do you have the service address?!?!?!? read more

OMG! This place is the best! I had a SERIOUS deadline to get documents to a P.O. Box in NY. A lovely employee named Felicia gave me all of the info I needed in order to get my documents there on time. She informed me of USPS locations that could get my I documents delivered on time. It was close to 5 so I'm order for me to make my deadline I had to get to USPS with only minutes to get there. She gave me directions and even offered to wait and stay open for me just in case I didn't make it. Allowing me to come back to her location to try other methods. If you want GREAT CUSTOMER SERVICE, go to this location! THEY REALLY CARE about their customers! If you want someone who knows their stuff and cars as much as you do about your postal needs, ask fir FELICIA! Thanks, Felicia, you saved my life today! read more