They might not be speedy but they provide friendly service . I recommend this location.read more

I am so pleased with the experience, from when i called to see if they sold single stamps, to…read moreactually speak to a live person, and to find out when i had made a special trip there that it was the same friendly, helpful person, (Thomas S.) thank you so much for your above and beyond service throughout this day, from start to finish you made this simple, and in my life simple especially when you have to rely on someone else to actually be there to answer questions for you so you can have the right amount of money and not have to walk any additional places to mail something or come back with more money another day. thanks so much you really have no idea how valuable this experience was to me. greatly appreciate it.

I came in requesting to return an air conditioner to . Via UPS. HD had sent me a confirmation…read morestating that UPS would come pick it up. However it had been 10 days. exceptional calling Home Depot getting them too. Send a new packing slip to UPS. Then half an hour later when I got home, Lou and another representative came to my house with the new packing slip and physically loaded the hundred pound AC into the back of the truck to Home Depot. I almost cried in the store because up into that point Home Depot had not been helpful at all. Lou saved the day for me and I am eternally grateful. Now I can at least receive my refund. thank you so much for your excellent service.!

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

I took three things to this store . The two packages I got to the destination, and I had a…read moretracking receipt for those which it showed that it was scanned several times. But the third package was a iPhone trade and I got a tracking number for that . No updates no other scans never made . I'm sure they all know what was in that box so nice I hope the enjoy their stolen phone. I'm sure stolen there or on the truck. Yeah let's tell the person they just forgot to scan it . If that were the case it would have at least gotten scanned at some point. And how did my other two packages same time I got scanned and tracked along the way same day . So there goes my money . Do not send $$ items ups . Shit I don't even know if I can trust fed ex but I've used fed ex more . Oh and don't bother trying to do claim . I tried like 4 times online didn't work and calling doesn't work either .

Great! In and out, pleasant enough guy knew what I didn't and steered me the right way.read more

Service was very rushed and rude. I arrived at 8:59AM for my notary appointment at 9:00AM. The guy…read moreworking at the counter appeared frustrated with me for simply showing up to my appointment and said I would have to wait because he can only do so much when he's the only person scheduled and his colleague didn't show up until later in the morning (that's a management problem, not a customer problem). There was only one person who had entered after me with a package. I agreed to wait until he helped the person who came in after me since he seemed so frazzled. I ended up waiting for him to help three people who came in after me to send a package, print, and some other random task. The guy who came in with the random task was a man with a thick Spanish accent--and the UPS worker was so rude to him. Again, with apparently no customer service skills yelled at the guy that he was wasting his time, which he doesn't have time to waste, and that he wished the guy would have told him what he needed sooner. It honestly made me so uncomfortable and I only stayed because I couldn't make an appointment elsewhere. The notary was $5 but definitely not worth the UPS-created stress. 10/10 would not recommend coming to this location.

Many years ago I got a UPS box for business because I was working out of my home and didn't need…read morecustomers to know where I lived. Since that time, it has become very important for receiving packages because there's too many porch pirates out in the community. So all of my packages go to this UPS store. All the people who have worked here have been very very nice. The last owner and the current owner not only are good business people, but they must be good employers because they keep their employees for quite some time. It's fun to watch the new employees learning all of the wonderful skills that come with working at UPS. I really enjoy talking with the people at this UPS store. They are very helpful. I watch them deal with some pretty difficult orders and people and they have excellent customer service skills. I highly recommend this UPS store.

I have utilized the UPS Store at two different locations: Roseville and St Anthony. Most often, I…read moream there for Amazon returns which are handled quickly and efficiently. I've also printed copies and shipped items. I find the service and the personnel to be very satisfactory on every visit. I feel the prices are reasonable and represent a good value for my money.

As always, Randy is the absolute best! No matter how busy he is, he's always cheerful, kind &…read moreextremely helpful. To say he's excellent at what he does is an understatement. It's nice to be able to rest assured that you're in the best hands. He & the entire staff at the store are polite, helpful & extremely efficient. They're consistently the best, time after time. I highly recommend them! Thanks always!