I always purchase my labels online and print them out at home, so I don't have much to add about…read morecustomer service etc.. It is super easy and painless to just walk in and drop off the package when needed!

They repeatedly close early. It's a big hassle. If your sign says 7pm, everything should work UNTIL…read more7pm.

This UPS used to be one of the best locations before management changed. I could walk in, be helped…read moreright away, and never had a single issue. Now every time I come in, the customer service just gets worse and worse. I get that policies can change, but there's no excuse for the rude and dismissive way customers are spoken to. It feels like they've completely lost all respect for the people who walk through their doors. The way they conduct business now is unprofessional and honestly insulting. I will not be coming back to this location again.

Was doing an Amazon return. The process I personally had to go through made for some confusion but,…read morewith help from staff member I was able to complete process. Value for label might be a little high ($3), but it is what it is. Also 10 days prior to Christmas so a lot of folks in the store.

Make sure to call ahead to see if all services are available. Their website explicitly mentions…read morethat notary services are open on Saturday for the convenience of their customers, but when I arrived I was told there wouldn't be a notary there until Monday. 2 stars because the guy running the counter was pretty great.

Several months ago I was advised that an Amazon package addressed to my home was redirected here as…read morea result of what the folks at UPS could only explain as a "computer glitch". I didn't know those things still existed. Anyways, I felt a little awkward walking in preparing to make this odd inquiry, but felt some comfort when I realized I was in a rather cozy small business environment. In my experience, folks in those places are usually friendly and willing to go out of their way to help. I was actually starting to think I'd found a replacement for the UPS store around the corner that felt more like a post office. It would also save me the drive to the print shop I go to regularly in south end. Wow, maybe this all happened for a reason I thought...what a great find! Boy was I wrong. Before I even finished explaining my situation the man behind the counter threw his arms up, turned his back to me and walked towards the back of the store (I guess that's where they keep the packages). He then proceeded to yell to me (from the back of the store) that he didn't have any packages for me in a tone that conveyed to me in a rather unmistakable way that he did not approve of the reason for my presence in his store, and that I was an unwanted distraction. So much for that small business warm and fuzzy. I can only speculate as to why my request was viewed as such a nuisance, but it's worth noting that they provide a good deal of printing and mailbox services, all of which fetch a decent price compared to my "free" request. I've had plenty of good reasons to pay for their services since, but I will never set foot inside that storefront again. I never did track that package down either.

I have visited this location twice now. The first visit, I had a package to return, and while they…read morecould have charged me for extra materials, they showed me how to package my return properly and managed my order without a fee. They were the kindest couple, and very willing to help me during this busy time of year. The second visit, I needed to send packages to 4 different locations, and they were extremely efficient, patient and kind. When I walked out of the store, I mistakenly left a very important item in a box to be thrown away. I received a phone call that same day and was informed that they had discovered the item and would keep it safely locked away until I could return. Grateful and relieved, I arrived the next day to find that they had done exactly what they had said they would do. I have experienced that the owners are honest, kind and very hardworking. Grateful to have them in our community.

This shop is very disorganized and expensive they literally charged me for black ink. Dont come…read morehere.

Carolina Mailboxes came out and did an amazing job replacing our mailbox...looms perfect. They left…read morethe area very clean. Customer service was exceptional. I highly recommend

A store that you have no idea as to what they offer. Pony Express implies fast mailings and that…read moreservice is offered, but it is more of a complete office support or back office business. They pack and ship and notarize, fax and take passport photos and...they have a gunsmith and have firearms and ammo for sale. I discovered Pony Express because the gun guy has a federal firearms license (FFL) which allows purchases of weapons to legally take place. If you order a weapon you have to ship it from one FFL to another. And you pay a fee on the receiving end so the FFL holder can verify that you are entitled to purchase, own and possess firearms. The FFL holder checks your identity, does the background check and records this weapons transfer. The fee at Poly Express is very reasonable. And the gun guy is very knowledgeable and helpful. He can advise and recommend as well as get your repairs done by expert gun smiths. This was a good find and you can walk 100 yards along the strip mall to have a meal at the Flip Side Cafe while there. Very convenient. Bring someone with you.

It is a small shop but size isnt always important. While he doesnt have a huge selection, it is a…read morebroad selection. If you dont see it...ask. If you are interested in somethung in particular, he can order it. Offering low cost transfers. People make the difference. This person takes the time to actually talk to customers and make them feel welcome. I will go back.

First, they are open on Sunday. That is a huge help…read more Today, I came in at 3:20 PM when they were closing at 3:30. The lady who helped me greeted me very nicely, and she helped me package the mess of items I brought in professionally and helpfully. This is the best customer service experience I have had at a UPS location that I can remember.

always a great experience there in Indian Land! Carolina Commons UPS!…read moreEveryone is efficient and kind and wor quickly to get you in and out!

the 'manager' left me their email and I sent them a message to which they never responded…read more(shocking). I attached the screenshot as proof. The tracking from 08/12 still says they haven't received the item. And my customer called their store to ask and they said that they 'ship every day' and that I should call UPS. Even my customer said the woman on the phone was rude. The woman on the phone also asked if I got a receipt which basically means since I didn't get a receipt that they have no control of what happens with packages that go to their store. Riiight. This store stinks with a capital 'S'. Pretty sure they threw my package out. Wish I kept it and walked out. What's worse is when I contacted UPS directly (several times), they told me to open a claim. I already did. They did nothing. I also have a premium membership but i'm cancelling that.

There are so many reviews at store page in yelp, google, facebook on store owner as being the worst…read moreperson ever. Avoid this location at all cost. Here is the worst experience of my lifetime:- I reached the UPS Store (#4939) around 5.40PM on Nov 4 2024 at Fort Mill, SC to drop a package. A man standing next to the machines shouted angrily "GET IN THE LINE". As soon as he saw me he was angrily fuming. I said "I just needed to tape". He said again "GET IN THE LINE". Thinking he might be having a rough day I ignored and went back to the line(3-4 customers). After a couple of minutes he called me out of the line to the machines next to where he was standing. He looked at me and screamed again "YOU DON'T WANT TO SCAN?". I was simply waiting for the instructions and didn't appreciate the mean reply. Meanwhile some caucasian women entered the store and he greeted her with a nicer tone saying "Good Evening". I felt weird by the contrasting treatment but ignored him again. I scanned the package. He again talked in the same tone "LEAVE IT THERE AND GO". This time I had enough of his behaviour directed towards me. As a customer I expected better. First time I talked back and said "I will wait for the package to be sealed". I was returning a phone and in the past ATT has lost my phone so I wanted to be extra careful. He screamed "LEAVE IT AND GO. I WILL SEAL LATER. YOU KNOW WHAT I HAD ENOUGH JUST TAKE YOUR PACKAGE AND LEAVE THE STORE. THIS IS MY STORE AND I CAN DENY SERVICE. I AM DENYING YOUR SERVICE JUST LEAVE". I was completely shocked at the humiliating and discriminatory behaviour. I tried to reason with him by saying "You have not been talking to me decently since I entered the store". He smirked and said again "This is my store and I can deny service. Just leave the store". I asked what his name was. He aggressively pointed at his name tag and looked at his coworkers and said "MY NAME IS HARI" as if daring anyone of his subordinates to question him. I turned sideways to two employees working at the counter to reason with this man and come to my defence. They saw their boss looking at them and simply went back to their work and kept their head down. By this time I was simply lost of words and stared at the worst discriminatory experience of my lifetime. Just the sheer insult has taken me aback. Looking at my plight a UPS delivery driver said "Sir, please come out I can help you". When I was outside he inferred to ignore the incident. He told me about another closest UPS store (20 mins drive one way in the wrong direction). I have ignored the man twice but I can't ignore it again! After this experience I don't think if me or my family will ever be using any UPS services/stores again, a place where I was humiliated and discriminatory denied a service. I will raise this incident to the appropriate authorities. This behaviour and insult of customers is not just appalling but illegal too.

The gentleman Ahmed and his wife Dimple are always so friendly and helpful. Yesterday, I was in…read moreand out in less than 10 mins. I sent a package via FedEx, had copies made, and something notarized. Ahmed even gave me an extra plastic covering for my paperwork since it was raining. I have been there several times, and it is always great service!

Would give zero stars if possible Needed to mail a 8in x…read more10in back to Amazon The girl said there's a $1 charge to tape my preprinted to the box I told her I was on my motorcycle and has no cash Asked her to do me a 1 time favor She refused Very rude girl and not dressed as an employee Should be I have stopped 2 of my business from out printing reorders at this location. Wow. Just wow

This location has an amazing staff! Maria keeps it moving…read moreand organized and greets everyone as they enter the door. Maria and Tyrone are always friendly and helpful!!

Today was my second experience at this store. Back in May, I went here to use their 'shipstix'…read moreservice to send golf clubs to Manchester, NH. It was a good experience, a few bumps but nothing major. Today, I needed to get some art prints enlarged so they would be suitable for framing. I was immediately greeted by a gentleman named Tyrone who introduced himself as the Manager and indicated his colleague Maria as new and was in training. I said that's fine and waited patiently for about 15 minutes while the two people in the store were being assisted. After about 20 minutes a lady with her hair wrapped up in a colored piece of cloth walked in and put her box down on the counter while she talked on the phone. Then she started talking to the Manager. I looked right at her and said 'excuse me, there are others that are waiting in line'. She got mouthy and said something like well you can just leave and go to another store. I said to her 'There are rude people who always think their time is more valuable than everyone else' and I walked out. The Manager came out to my vehicle and apologized and I told him I had to run another errand and I would be back. I returned in about 45 minute and the problem was gone and I proceeded to have Tyrone assist me. He as knowledgable, professional and helpful. He apologized for the rudeness of the customer. I told him, he didn't need to do that but I appreciated him for coming out to my vehicle to speak to me. I told him, I have encountered rude people many times before and most of the time I let it go but my New Years resolution is to 'call out rudeness' Name it as such and indicated it's not acceptable behavior, I don't care who you are or where you come from. Believe me people, if you allow rudeness and unacceptable behavior to continue common courtesy and civility will disappear. Thanks Tyrone, you turned what started out as a bad experience to a five star review.