A good franchise and just about anything you need for an office or home operation can be found. However, on this trip I could not find anything. Very frustrating. There was one young man and he knew where everything was. Very helpful. I found the one item, but had to ask him again, but he was with a customer and I had to wait. When he told me where the second item was located, I asked him why the signs did not reflect the correct location. He said that they had just finished a massive relocation and had yet to change the signage! I laughed. How funny and how busy that young man was all day until they got around to fix the signage. A good operation with good employees. read more

The general manager, BC, showed a clear lack of concern for customer satisfaction. When purchasing a chair priced over $500, I was brought a box that was already half open. When I asked whether it was truly brand new, I was simply told "yes" with no effort to address my concern. As a general manager, I would expect him to take the initiative to bring out the best-looking, fully sealed box--especially when other unopened boxes were available in the back. If a customer expresses hesitation about an open box, it should be common sense to resolve that concern immediately. Instead, I felt dismissed. This experience alone made me decide not to purchase the chair or have it assembled by the store. When a customer is investing their hard-earned money, attentiveness and professionalism matter, and unfortunately, that was missing here. read more

I am complaining again about the manager "Matt" At The Office Depot in rock hill sc on cherry rd. He blackballed me today July 26, 2024 to another Office Depot manager because I posted a bad review of the store in Rock Hill Sc.. He called the other store and poisoned the river gate managers mind before I could call.. here's the story.. i have had multiple problems and posted goodie reviews before but I think they aged out of they were removed. The manager is very sarcastic and rude at the rock hill Office Depot. I had left notice I wanted to buy some pin lights for my office and he took my name and number but never called. His disposition is very snotty and many of the employees rich you and watch you in the store as if you have "I'm a Thief" written on your shirt.. a second instance I needed custom paper cut at The print services and they botched the job after not properly wrapping the paper. I began to use The custom sheets and fount that they were all different sizes. Some were as Much as 1/8 of an inch off.. but the worst was the rude salesperson that waited on me. He took all the boxes of paper and shook them to disorganize them.. the manager is consistently rude.. just today.. I called the store July 26 2024.. I called about another print job.. I got the bald head manager "Matt" on the phone.. he is the rudest of all the employees.. he said the laser cutter was not working.. he knew it was me and I had complained and written a review.. so I ask was there another Office Depot nearby so he said yes.. call the river gate office.. we'll how about he called before I could call and the manager got on the phone already smart mouthed.. his name is Richard the assistant manager.. He was making smart comments because I ask how they would guarantee all the pages were the same size.. he says "we cut em what else you wanna know".. I knew exactly what was happening and decided to go to staples.. Office Depot is not concerned with its rude management and reminisced selections.. with that kind of management no wonder so many people are writing bad reviews.. I'm not using Office Depots rudeness and shortness.. I'll right a review every time I have a bad experience.. I don't think it's fair the reviews are removed for any reason. The public deserves to know.. read more

Office Depot - Office Equipment Near Me - Rock Hill, South Carolina

Absolutely amazing in person experience with store associate Allie- she was soo friendly, knowledgeable and helpful- really made me appreciate the value of in person shopping again. Not sure where the negative reviews have come from- but today working with her made me want to conduct all of my office needs here at this store. Thank you for the amazing customer service read more

I guess I owe these people a hardy, Thank You! I will order all my office supplies online or find another store. Poor customer service.

I went in for just a simple process of mailing a package via FedEx. It was a bag of candy and a vehicle key. I was at counter by a worker to begin my request. The clerk became puzzled about the key and said it couldn't be done however she called upon another worker to verify this. He looked at the key and said no it could be ground or air shipped because of the small battery. He left and the worker continued looking at the key and then looked at me and said I think you're gonna have to take this somewhere else like UPS, which will do this for you. I was puzzled because he was willing to accept it as it was, as the key didn't have a battery in it. So there was some confusion on my part however, I took the key along with the other bag and left to head to UPS to get this done. I'm not sure if this was a new worker or a policies violation by shipping a key that possibly had a battery. It was frustrating for me to drive across town to this specific location and to get employees conflicting with one another. I do know, I will not be in the store again to purchase anything if I can help it. I am totally DISSATISFIED with the customer service and conflict between employees and this location. read more

None of the service reps OR managers wearing masks. I mentioned NICELY that they should be wearing one to Operations Mgr and she replied "I'm fine". I said you are because am wearing one, but you should wear one to protect your customers. All she said was "I'm fine. You don't like it, you can go away." Yes! Attitude plus ignorance..that is how to behave in midst of pandemic to your customers!!! read more

Brooks works in the copy area and he is always so very nice. I bypass Staples just to come here because the customer service is much better and he has a pleasant demeanor. read more

Mary was very nice. Store well organized and standard Office Depot. Convenient location. Went in, took care of my needs and cashed out timely. read more

Terrible service. 6 folks on the clock only one working. No manager in charge. People want to spend money but no one wants to serve them

Very bored looking young kid at the register with no greeting, no pleasantries and no thank you for shopping with us. Lots of products you need and some good sales. Better trained employees needed. read more

The manager Brook was so unprofessional and extremely disrespectful towards me today. I am searching for the corporate number to call and report his behavior. I have never experienced such poor customer service from a manager. The associate who was extremely kind made and error and Brooks basically accused me of lying and after reviewing my receipt, he assisted with my refund and became somewhat professional. I would not advise anyone to use this Office Depot, ever read more

Our store was broken into so we went to Office Depot to get new computers. The first interaction with store PC expert was arrogant, pushy and semi-informed tech guy who spouted off random things about NASA and AMD processors. One of the PC's had bad LED backlight in one corner. Went to the store to get a replacement and had question after question about how I had broken it and then I was asked if it had happened during the break in (you might remember that I was replacing PC's from the break in). They did not have the same one in stock so they were going to have to order a new one, but instead of just ordering the new one and letting us come back by and pick it up when it came in, they did a credit to the card. When I told them the owner had come to town yesterday with the corporate credit card and I couldn't get him back to pay again for the new one, it meant nothing to them. When I asked for the manager, he took 5 minutes to saunter up front casually talking to other employees, he just went in circles and said he could not help me and had no interest in his employees blaming me for their faulty product. I could have bought these PC's from anywhere, but I unfortunately bought them from some of the most arrogant, rude people I have ever encountered! read more

I run a small business in the area and I shop this location for supplies frequently. I have never seen the store as busy as it was this past weekend (tax-free weekend). The staff are well trained and really stepped up their game during this busy time. I just can't understand why some customers are so rude to these hard working people. I've had to wait for assistance but when its my turn its' nothing but first class service. It's worth the wait. read more

The staff is great! They have a wide variety of office supplies to choose from. They also will give you a free tune up in your computer. The store is easy to navigate and very clean. read more