Do not use this store! They forced me to pay for overnight and then took 4 days to deliver. When I called they said they tell it is not guaranteed and said corporate refuse to refund. They gave me the corporate number and corporate said it was the store and they should refund. All of the employees there are bad especially Adali and Francisco. read more

I love Jose, he's very knowledgeable and keeps the shop running. They need more personnel on busy days.

Everyone goes out of their way to help you. They are generous with their time and don't mind going the extra mile. They're helpful on mailing things and figuring things out like the computer.It will help you get any information that you need. And they're very pleasant read more

Horrible Service. I had a simple print job sent to these guys last night. Show up this morning. The response from a young lady is pretty blunt, "I cancelled it." "Well why'd you cancel it?" "Because we don't do online orders." "Buuut... the order went through online, you accepted my money, I received a confirmation number, and it said it'd be ready today. So why'd you cancel?" "Because our specific store doesn't do online orders. You have to e-mail it to us." WHAT?!? Along with another old lady who works there who decides she'll jump to her co-workers defense, who says "the system's down for online orders". Uhhhh... so what is it, the system's down, or you don't do these orders? Sounds like two different reasons, neither of which address the fact that my money was taken last night. Apology for the inconvenience? None. Employee taking note of the system's fault and trying to notify the manager? Nope. But here's the parting gift I get... instead of getting the online order bill, I get charged TWICE as much for emailing it in. Go figure. Some businesses truly don't care about customer service, and that's sad. My theory? They don't do online print orders because they can milk more money from you by going the e-mail route, which of course bypasses the corporate website's transaction system and the individual franchise (this one on 23rd St/Baseline) then upcharges the customer, in my case 2 times as much. read more

I always go to this UPS store I'm always greeted when I walk in they're always friendly and helpful! I'd rather go here than the post office that's literally at the end of my street. read more

The only reason they get 1 star is because I can't post less. I came to this location to get a notary signature for my son to get his drivers license. My sons dad and I each paid $10 for this notary signature from Benjamin Andrade Jr... Well he failed to sign one of the sections so when my son and I got to the DMV and got through all the waiting they sent us away and I had to come all the way back down to this location to have him sign what he failed to sign in the first place. Literally almost 2 hours out of my way AFTER waiting for the DMV and they wouldn't even issue a partial refund because I didn't have the receipt on me. If you are looking for a good notary, this is NOT the place to go. read more

I would advise against using this store. It cost me money to print UPS labels. I get that it's a store, but I've been to this exact store and was NOT charged money to print labels. The clerk, whom claimed to be the "owner", was very rude! She said I was wrong and anyone that worked there and didn't charge me was WRONG! I explained that I was not charged before and noted that there was no mention of a charge for printing the labels. She rudely mumbled, I thought you knew. I then explained that there are no signs or pricing listed for printing the labels. All in all, the attitude and treatment I received from the clerk was... I'm the owner and I do what I want! Who cares about customer service!! read more

This is not about the UPS shipping but rather their Printing Services. It was bad. The copiers do not scan or take USB ($2 + wait to have them scan), you cannot connect your computer to print (like many FedEx), and it is $0.10 a min to go on a computer. Maybe I've been spoiled because I usually use FedEx's services, but I had to leave. It was annoying that the equipment had the technology to be efficient, less cost to the costumer, and faster but it was never networked properly. I needed to print from USB, sign, scan, and collect files to email. It would have taken too long and I wasn't about to pay more for worse service than I can find elsewhere. read more

All the people at this Cottonwood UPS store are really great! They go out of their way to help me and to get my hardwood flooring samples to my customers all around the country. I wouldn't go anywhere else! read more

excellent customer service!!! staff works hard and has an outstanding supervisor, jose. he is a valuable asset to this company.

Try another UPS Store! Jan isn't the right person for customer service, some have it some don't. Please don't ruin your day with a stop here! read more

Came in to get some papers notarized. The young manager was professional and courteous. I was very impressed with the way he handled COVID regulations with his customers in a firm but respectful way. Come to this store! read more

I have went to this store on a number of occasions and I have had a horrible experience dealing with the store notary guy named Hugo. He has been rude, dismissive and very unprofessional. I traditionally do not write reviews but I'm compelled to inform others regarding his behavior. I have NOT had any issues dealing with the other employees - just this individual. Please be aware. read more

This store is almost always busy, but someone always greets you, and the employees are always professional, and courteous.

Amazon told me it would be free to drop something off. When I got to the store they charged me 6 for a box. The first woman helping me was very respectful and that wasn't her fault. Her name was ivy. However the woman who took over for her when she got a phone call, an elderly woman, was incredibly rude when I was surprised that she raised the price by 4$ to a total of 10$ to ship a package that should have been free according to Amazon. The fact that they raised the price from 6 and the fact that the old woman got rude when I asked why the price went up is what will keep me from ever coming back to this location. I'll ship FedEx whenever possible. read more

This store does a great job. I'm reading some of the other reviews and you people are condescending and self-centered. The world doesn't revolve around YOU. Businesses have a right to charge what they want. If you mail US Postal Service items through a UPS store, then yes you should expect to pay more. DUH. If you don't like it, go wait in line behind 25 people at the Post Office. How do you think this privately owned company pays their freaking employees? Yes, they up charge some things. The owners are older and they don't deal in your millennial world. Get over it. read more

Just walked in and was being helped by an trainee and I guess and old grumpy looking woman came over and was rude as hell. I was going to continue to send package and then she kept getting smart. I said you know what I'll go somewhere else horrible customer service from that woman. She look as if she should've retired in 1910. read more

Terrible service. Guy at desk didn't even ask what service I needed just handed me an envelope and said I had to buy and address it. Then gives me a certified mail piece and says to address it. I then tell him I need it there in three days so now I have to fill out a priority mail envelope and discard the envelope I just bough because it doesn't fit. All this time he's acting like I'm the idiot. I use ups stores all the time but wanted to see how far this guy would take it. Never coming back to this store. Worst experience. read more

Rip off use at your own risk. 15 cents a copy to get you in. Then 2.00 a minute for the slowest computer on Earth. Send a small package to Hawaii 100.00. I won't use these guy's anymore. read more

I didn't appreciate the lady leaving my contents on the counter. I offered to box up the package. She insisted she would do it. I hung around a bit long enough to send 2 text messages. "She said I'm not going to box that up while you wait." read more

I was told that their key making skills are extraordinaire here. Just need to do something about the air in the morning. I know its Phoenix in the Fall. It still gets a lil stuffy here. Crank that AC in the morning. read more

The worst customer service ever! I had a prepaid labeled box ready to go walked up to the store and the door was locked. There was a customer in the store and a girl helping him. I waved to get her attention and all she did was barely raise her head. I asked her if I could just drop it off she tried not to acknowledge me until I tapped on the glass and was ignored. I walked over to Frys to grab something and when checking out realized the time was only 6:04. I was so annoyed I walked back and saw Jan scurrying around the store. I tapped on the glass and asked her why they lock the door early. They should have taken my package. She just stared blankly at me, and I told her she should be ashamed of herself for their poor customer service. Boycott this store, Jan is probably the old lady who owns this business that other reviews mentioned. I support small businesses that take of customers, this one doesn't and I'll go out of my way to avoid it. read more

The notary at this location was so nice and kind and quick. Notary was only $2. Highly recommend this place.

Not a bad place. The people here have always been very helpful. Unlike the UPS Store in Scottsdale, they won't give you a hard time for choosing to ship your items through USPS. read more

Worst service possible. I called ahead and spoke to a helpful, and seemingly competent man. When I got to the store Jan gives me completely different info. The fellow I spoke with had gone to the bank. So instead of me spending $13.00 for buying a box and having them bubble wrap the contents I had to pay 8.50 for the box and 8.50 for a roll of bubble wrap. I said it was frustrating to be told one thing on the phone and then another story at the store. Jan then said "I'm sorry there was miscommunication between you ". I said it wasn't miscommunication it was wrong and I found her response amazingly passive aggressive. She then said, "did I need tape and pointed and gave me prices. I was storming out the door by then but said "don't you think you could have at least offered me the use of the tape gun sitting there on the counter?" She said "you didn't ask". Unreal. Not surprised to see all the other bad reviews here. read more

I have been a regular customer of this UPS store for over a year. There is woman that works there, named Jan, who has always rubbed me the wrong way. Her tone and the things she says are condescending and belittling. I have noticed this almost every time I am in there, not only towards me but other customers as well. I have always responded back in a kind manner thinking maybe she was just having a bad day or was unhappy. A couple of weeks ago I mailed a package to a friend and paid $37. When my friend received the package he informed me that the shipping label said it only cost $20. I returned to the store with my receipt to ask the young man assisting me why I had been overcharged. She chimed in and explained to me in a condescending tone that it was because they are a retail store and upcharge everything. She told me that this is common sense knowledge and I should know this. Apparently I should've known that they are legally able to charge me almost double for a package. WHAT?! Regardless of whether or not she thought this was common knowledge, that was not the appropriate response, especially to a paying customer. I suggested that perhaps they should let their customers know in some way that they are being upcharged and how much for transparency purposes (on the receipt, for example). She replied, "I will make sure I tell YOU each time YOU come in to the store." Wow... At this point she had implied twice that I am stupid. I couldn't believe that someone that is in customer service is SO BAD at customer service. She sauntered to the back and I could hear her talking about me to someone. I asked the young man for the owner's name and number and called as soon as I left the building. Of course the owner is her husband. I truly hope she changes her ways because I would hate for other customers to feel as unsettled as I did in dealing with this woman. I will absolutely never give this store my business again and will make sure my friends and family know about my terrible experience. read more

Jan is extremely friendly. All the employees are very helpful. They have a computer to print from, copy machines, they laminate, make keys, mail. If you purchase something at the frys next door, they have a coupon on the back of the receipt. read more