1 Star Review I've had consistently bad experiences at The UPS Store at 8355 W Flagler St, Miami, FL 33144. Every time I drop off a package, they find a reason to charge me -- even when I'm simply returning an item in the same original box it came in. Their usual excuse is that it's "not the correct box," even though the package hasn't even been opened. This has happened three times now, which makes it feel like a pattern rather than a mistake. Other UPS locations accept the same returns without any issue or extra charge. This store seems more focused on adding unnecessary fees than helping customers. I won't be returning to this location again. read more

The UPS Store - Shipping Centers Near Me - Miami, Florida

I do a lot of Amazon returns and it's so quick and easy here! Super friendly staff. Also they open at 8:30am on the dot! Very punctual and courteous! read more

The UPS Store - Hours - Shipping Centers Near Me - Miami, Florida

I really recommend this UPS store. The employees are always professional, quick and knowledgeable.

My review is based on my experiences of dropping off item for Amazon returns. They adhere to the covid social distancing strictly, for example, only having 4 customers in the store at a time. Alex is there often and has always been very helpful, efficient, professional, and courteous when it comes to the returns. I'd drop off my items or packages to return for Amazon, and they would be taken cared of right away. Recently, another employee named Jonathan has been efficient and great too, making sure that the lines move and customers get helped as quick as possible due to increased businesses from holidays coming up. The plaza has a lot of parking spots, which makes it easier to park. Thanks to this UPS Store location, Alex, and Jonathan! read more

This is THE UPS store to go. Everyone there is amazing!! They DO know what customer service means. They are always willing to help and guide you, they do not rush you but are super fast, knowledgeable, friendly, polite. What else can you want? I wish I could even buy my groceries there!! Thank you, guys. Keep it up, you stand miles from the rest! read more

Every now and then you encounter great customer service in Miami. I want to thank Hensel at the UPS store on Flagler and 83 Ave. He helped me with my huge box, processed my return quickly and with a smile the whole time. Thank you Hensel! read more

My printer broke and I've been going to the UPS store to get documents printed and faxed. The counter person Leo, is very helpful, kind and patient. I was in and out in no time at all. I will be going back often. Thank you Leo for the awesome service! read more

So courteous and understanding. I am very inflexible about wearing a mask (I won't do it) and they were super "human" and businesslike while I conducted my business. Thank you! Nice to find places that don't use the scamdemic as an excuse to mistreat customers! read more

Not happy that I've sent three returns on the 25th of February and the tracing numbers provided are not showing in the system. Also when attempting to call, no one answers. A message comes on saying the person is not available and cannot leave message. Poor customer service. read more

i always go to this store the guys are excellent the services is great and super fast it doesn't matter how full they are always super friendly!!!! read more

Have used this location for quite a while now and Alex has helped me many times and not only is he friendly and professional, he has such a great disposition. It is a pleasure dealing with him. Unseen in today's workforce. Thank you for your assistance. read more

The best ups store in all dade county. For starters the location is extremely convenient on Flagler close to 87th and even better close to my office. I always come here when I need to ship something out. And I always get the same awesome and friendly guy "Leslie" he is not only nice but very friendly and quick. I happen to go by today to ship out some At&t boxes for a client of mine and my transaction was quick, and did not have to waste time having to drive to the office. Beside shipping They have wifi and a pc people can use (not sure if they need to pay) but it's so convinient to have this here. Thumbs up for this ups store .. great friendly service and quick! A big thank you and keep you the awesome job Leslie! Nicest guy anyone will ever meet! read more

The UPS Store - There is a carvel close by (yummy) - Shipping Centers Near Me - Miami, Florida

Great experience they helped me with my international shipping packages and my printing and they even have a rental computer so I could print out my shipping receipts read more

The UPS Store - Shipping Centers Near Me - Miami, Florida

I asked to have a package shipped to my home in NJ so that I did not have to drag around with me on the plane and on a cruise. I noticed the person working tossed them into a box, I specifically asked that great care to be taken as the shoes were very expensive. (Chanel Shoes) I had just stayed at The Breakers in Palm Beach and had beautiful soaps, shampoos, and creams. The worker made a joke about me being overly concerned. When I got back from vacation I opened the package to a major mess. The creams were half opened - with no protection in the box whatsoever except some tape around the shampoos. The shoes covered in cream and badly crushed no protection around them, the jacket and shoes completely ruined. I am beyond upset and out of pocket for a large sum of money. DO NOT USE THIS PLACE UNLESS YOU SEE THEM PACKAGE UP YOUR STUFF SAFELY. I would use a zero star if there was one. IT GETS WORSE- CALLED THEM AND THEY LAUGHED AT ME. read more

Be careful with this store and UPS drivers make sure you keep a receipt of your package and real weight. I have been coming here for months for mostly Amazon returns. I came in January 7th, 2021 to return a couple shirts back to the Amazon warehouse. Its always a fast process they never really look at the items just blindly close and send it off. I came her with 5 shirts total in box that I never close in case they want to check and come to find out almost a month after that the box was found empty. Make sure you keeps receipts and confirm weights of items otherwise will be misplaced or stolen thru the process of UPS. Amazon charged me in full for the items that was returned in person to this store. read more

I came by myself to return a few items. One item was bigger than my body and I was struggling to get it up on the curb so I can get it inside and the lovely man behind the counter, Alex Martinez, stopped what he was doing to help me. He was in the middle of helping someone else when he dropped it to help me and carried the box inside for me by himself. No one does that anymore. I'm very impressed and overall happy with my service read more

I've been going to this UPS store for about 3 or 4 years since i've been living in the neighborhood and i've always been helped with any shipping issues i've had. Never had to stand in line carrying a heavy box , owned always helps. I had an emergency package arriving to the store once and they waited for me , 5 minutes counts for a lot of people. Thank you ! This is my go to place for picking up and shipping . read more

Great store in and out the guy at the register was super nice and funny would definitely recommend was kinda embarrassed cause I had to return a couple of things from Amazon but he assured that a lot of people do the same so nothing to worry about. read more

The guy there in Saturday morning is the rudest person I've ever met. Not only did he give me attitude, but when someone else came in to try to return a Comcast package he treated him worse. There's no need to be mean and rude to people. I simply asked him if he could read the tracking number on my phone and he said, "Oh my god. All you need to do is make your screen bigger." SUPER RUDEEEEE. UPS NEEDS TO FIRE HIM ASAP. read more

I had the worse experience in this store, customer service was the rudest person I had never seeing, after being ignored for 15 minutes I asked how much longer I had to keep waiting when he told me to look for another store, I had someone on the phone (using bluetooth) who heard the whole conversation (my witness), that person on the phone could not believe what she heard. Some time ago I went to the same store with a lot of merchandise to send to Amazon, the person working there went to my car to help me out, I thought was very nice when he told me that I owed him $5.00 cash, incredible! I recommend the store located 11231 NW 20 St, the best nicest customer service. read more

Hours are meaningless they close and open whenever they want....refuses to give receipt for package for being heavy despite originally shipped by UPS read more

I had to drop off a package and was there at 830. The store was closed not even open. I don't think Trust or drop off my package at this store I went to the one across FIU and they gave me a receipt. read more

Poor attitude and they do not help people by order of arrival. I went here one evening and the guy was talking to his friend and did not want to help me until he was done talking with his friend. Which took about 15 minutes! read more

Serious bad attitude from the guy at front. Very rude. Geez! It looks like an epidemic in Miami!! Ugh

Horrible. Came by at 1:50. Sign on door said out to lunch from 1-2. Waited until 2:20. A line of us outside. Still apparently "out to lunch". Even called multiple times and knocked on door. VERY UNPROFESSIONAL!!!!!!!! read more