The absolute worst customer service I've ever experienced. The lady had a attitude and it wasn't even busy. I was the only person there. I came in for notary services. She told me to scroll on the screen and hit accept. This is a legally binding agreement, so I actually wanted to read it before hitting accept. She snapped at me to scroll down. I snapped back that I was reading. She said she can print it for me to read, but had to click a box and accept first. So she forced me to do this, she forced me to sign a legal agreement she wouldn't let me read, and then the paperwork didn't even print. She snapped that I didn't click the box when I did. She threw her pen aacross the counter and started clicking on the computer. Finally I get the papers and she she acted like she couldn't wait for me to leave. Whatever is wrong with this person, she should not be working in customer service. I hope if she was having a bad day, she learns she shouldn't take it on on innocent people. Someone needs to talk to her. read more

Once again...Saturday Feb 14th 2026 and I'm standing at the door at 9:15 in the morning and no one is there. Why post that you open at 9am when in fact yon one is ever there until maybe 9:30. Went back to the store at 10:15 and it was still closed...crazy unprofessional. There were a bunch of others also waiting for them to open and pretty angry as well. read more

Web site and sign on door says open at 9am on Saturday morning. I got there at 9:10 and not open. At 9:20 the manager Dante showed up to open. When I asked him about the opening time he got belligerent towards me yelling "I gotta kid and my kid comes first. If you don't like it take your business somewhere else." By the time he opened the store and got the computers running it was 0930. I'll NEVER use this store again. You know what Dante I will take my business somewhere else. read more

A shit hole. They leave it short staffed, so the one employee working was a nasty, unprofessional and condescending person. The carpet is half ripped out leaving a bare floor. I get businesses go through things, but you treat people like trash on top of it makes the place what it looks like. read more

I was totally shocked by the rudeness of the employees in metuchen Main Street. I wanted to give him a piece of my mind but I decided to express myself here, now. he wanted to be everywhere else but in that store. he was just rude, not looking at my face ( or other people's faces),annoyed that I needed to send something overnight (spending a ton of money) . basically he wanted to be there doing nothing and just collect his paycheck. read more

I have had a box with this UPS store for about 20 years. It has changed ownership a few times, but I would say, hands down, this is the best owner yet. He is very attentive, polite and couldn't be more helpful. He cares about the customer and the reputation of his business. Metuchen should be happy to have this business in town. read more

Love coming here. I usually go during the afternoon/week day. They're rarely busy at that time, I don't have to wait, and they're always super friendly. I do notice they are also always in mid-conversation, every single time I've been in there so far. I feel a little awkward breaking up their conversation, but hey, I have to tend to my shipping needs! Would come back to this location. read more

This store is worse than one star. It was crazy expensive, more expensive than the UPS stores around the area. I was promised that my PC would ship delicately and safely. However, a lot of the screws had come off when I received them and one of the parts of my PC had even fallen off. The PC was packaged improperly and haphazardly. There was no care in the way it was placed or packaged. The worker here had lied. I don't recommend this place. There are much nicer UPS stores around the area; the only reason I came here was that it was open late. But I rather wait until the next day then have my items destroyed. If you care about your items, don't ship them with this PC. Go look somewhere else. This place is a scam. read more

Well, here goes. I have purposefully resisted using this store since they used to charge me for the scotch tape to secure my packages. However, the holidays came and I wanted to mail some presents to my inlaws in Buffalo. They live in a private house. Two weeks passed and I'm not a hyper worrier but I got worried. I finally got a phone call from the ups store on main street. They told me my package wasn't delivered because I didn't put an apartment number on the label. I didn't put an apartment number I told him because they live in a private house. Well, he told me over the phone if I want to resend it I would have to pay again. Excuse me? Yup and he was yelling! Finally, I said just give me my money back. He would not!! And, and...told me to call the police. So I did they came. I ended up going to the USPS to mail my inlaws package with their Christmas presents. Do not use the UPS On main Street. Cvs Sends Ups and they are nice people. The end. read more

Great service The owner very helpful polite an attentive!! Highly recommend their services !! read more

Today i got to this ups at 925. The sign said they opened at 930. In that time 4 other people came to wait, including one woman who said they are always late. The guy didn't get there until 948. I said I'd been waiting for 20 mins (actually 23). And in that time a total of 5 people collected and 2 left. This man had the nerve to yell at me!!! He said "it's 948. Has it been 20 mins yet? Then why are you saying 20 mins!?" ARE YOU KIDDING ME??? First, YOU'RE the one who's late and then you're gonna yell at ME??? He said "the world is not gonna end because your package doesn't get out!" Can you believe that?? Digest that. The UPS GUY said that to me after he was late 18 mins. read more

This store does not even deserve 1 star but Unfortunately you cannot post a review without giving at least 1 star so here it goes.... Went to the UPS store in Metuchen today, the schedule online and on the door of the store said it's open on Sundays at 12:30pm. I arrived at the store at 12:28pm and stayed until 12:45pm. The store never opened so I left. Now I see why this store has such a low rating online. I will never ever go back to his location and I will spread the word for others to not support this location. The owner of this store should be embarrassed with how he conducts business. I will definitely be reaching out to the UPS corporation and notifying them of this experience. read more

Excellent service at UPS today! They went above and beyond to help me with my move- I really appreciated the help, during a hectic time. I specifically went to that location because they're so friendly and helpful there! read more

Needed to make a copy of a document that was on my flash drive. I had never been here before. This is the closest place now that Office Depot closed. He had me use the PC to access my document and print it, (Office Depot just had you use the copier.) I wasn't sure how many pages the document was, So I printed it from the PC and went to pay. They said it was $8.00. Later on when I looked at the receipt, I see they charged $3.00 just for using the PC for one minute. My document was 18 pages and that cost $0.25 a page. Office Depot was around $0.14 a page. It annoyed me I had to pay to use the PC. I understand that the cost of printing each page can vary from place to place. But charging to use the PC just to hit "print" seems wrong. Guess I'm going to Staples next time. read more

Maybe it's cultural, but I have never been treated as rudely as I was this morning. First off, when I got there I was greeted by a sign that said "back in 15 minutes" with no indication of when that 15 began. Returned to find the owner in but was not greeted. I had to send a fax . There was a phone number printed on top. I laid it down, pointed at the number and said , "please, I need to fax this to this number." Without looking at me or the paper he grumbled, "what number!" Still pointing I said, "this one, please." Finally he took the papers, put them through, but the number was busy. He handed them back, no words! I waited 5 minutes and asked him to try again. He begrudgingly took the papers and tried, he angrily returned them and said , "still busy, go away!" I left and will never return. read more

Can't rely on using this location now, unfortunately. Online and sign on door say it opens on Saturday at 9:30am and Sunday at 12:30pm. Tried going Saturday, Oct 12 and at 9:50am I and three other potential customers were standing outside a closed store. Tried again on Sunday, Oct 13 and had the same problem 30 minutes after it was supposed to be open. read more

Great service with friendly staff, they helped with all my shipping needs and would highly recommend this place to others!

Awesome service! Quick, easy and followed COVID regulations. Thanks guys! Customer service is they key and everytime I come here they are very nice! read more

I have been going to this UPS store for years and like it here. They are always efficient and helpful! Nicole specifically helped me out today and was PHENOMENAL!! She was so sweet, knowledgable, and helpful! I could not have asked for a better experience today. read more

This UPS location is a nice little store on Main Street in Metuchen, an easy to miss place that I thought had rather good service. I went in one day to help my dad ship something for his computer company since he was at work in NYC. When I entered the store, I was promptly greeted by a cute friendly Asian girl (she introduced herself as Joyce I think?). She seemed eager to help me deliver the large package, a big computer server that was very hard to carry around by myself. Overall, she was very thorough in making sure that the server would arrive where my dad needed it to be, even preventing me from forgetting the insurance in case of damage during transport. A minor disaster might've been prevented right there, which I was very grateful for. I think the service was above average in general, the (only) staff member I met was friendly, and it was a nice little business next to the train station. Perhaps a bit far from where I live, but I don't think that's their fault, and I would probably go there again should the need to ship something arise again. read more

When I came home, I realized that the address is incomplete. I called in an Nicole helped me modify it. She was very nice about it and immediately emailed me the new tracking number. Highly recommended! read more

Horrible customer service. Gentleman working there was very rude. I asked for help with what needed to be on a package and he said, "you can read the instruction. We ship alot of packages. You can read." There was no one else in the store that he could not help me or treat me with more respect. I would NEVER give them my business ever again. read more

Ive been a customer here for over 2 years. I have an office space across the street and was getting packages delivered here by mistake since my mailbox recently expired. The guy flat out says "I dont care that you have been a customer here for over 2 years." What a way to treat customers. Unfriendly staff. read more

Most abysmally horrific service. Never go!! I had to notarize a few documents and when I saw an UPS location just beside metuchen station (commute point) I thought let's use it to save time. I reached at 5:55 PM (store closing at 6:30 PM). I was told by the girl at the store that charges for notary is $6 per document (more than $5 which ups normally charges)but I need to wait for the manager. There I was kept waiting for next 20 mins while the manager kept on blabbering on phone. He didn't even excuse himself. After 20 mins he asked the lady to make colored photocopies of the original without even asking my permission. I had already made copies from my office he didn't even look at those. The girl even after I telling three times that these are separate documents and shouldn't come back as a single document came back with a single copy of all documents one on top of the other. She went back after both the manager and I informed that it needs to be 3 documents. Then the manager started his job. His ink was almost illegible and he missed the dates in one of the documents. After pointing out finally he comes back and charges me $18 and then asks me that I need to pay for the colored copies. He also made the girl make a scan of the documents and kept in their computer. Is it legal ?When we challenged that you never informed about the colored copy charges and we had confirmed the charges, instead of apologizing he started telling that he will call the police. When we said go ahead and if you don't call we would surely call he tore up the notarized docs without even talking and trying to apologize. We walked out after 30 mins of harrrasment, worse behavior and illegally copying documents. I made the notary a few miles away from UPS with $5 and using the copies which I had with me. read more

Never thought I'd be writing a review of a UPS store. With UPS, you usually go to the store, drop the package and go on with your day having one less thing to worry about. Not with this store. The owner? is an old guy that is so unfriendly that you'd think you are at the DMV. Even DMV may have better customer service than this guy. He truly deserves a medal for running the worst UPS store. No greeting, no smile, just a frown as if I'm there to add burden to his daily work. So unhelpful. Refused to accept package because the "barcode of the label was not taped". I have never heard of such a thing before. I receive packages and send packages all the time where the barcode is NOT taped. He even crossed the line and accused me of saving the tape by not covering the ENTIRE label in tape. Maybe working with tape all day has messed up something inside his head and he has developed this fascination with tape that he wants everything around him covered in tape. Who tapes the entire label? He was more than willing to sell me the overpriced (no points for guessing) TAPE. Someone at UPS corporate please do something about this store! read more

Really slow here. Do they really care about the customers? Told them I'd be there in a few minutes to get something laminated. But when I arrived had to wait 10 minutes for the laminator to warm up. I told them I was on my way. Why the long waits turn on the machine as soon as we finished our phone conversation. read more

The UPS Store - No one to help anyone! - Shipping Centers Near Me - Metuchen, New Jersey

They are inept in this store. They have no WIFI which makes it virtually impossible to do amazon returns there. Even if you have the return code open on your phone before you go in, it won't display when you go in the store. You are told to go the computer, log into your email and print out the codes which they then try to charge you for. Utterly inept, and beyond slow. read more

DO NOT UTILIZE AS A FAX SERVICE! I repeat: DO NOT UTILIZE THIS LOCATION AS A FAX SERVICE. The rates are not clearly posted and are INSANE. They charge $2 for the first page and $1.50 for each subsequent page. A quick fax cost me $13!?!?!!??! Absolute robbery. I will be contacting corporate. read more

Stopped in to mail a package with preprinted UPS book return label. All of the three staff members, including the man who appeared to be the owner, were attentive and pleasant. I was in and out within 3 minutes. I've been here before and had similar positive results. read more

I was there yesterday and needed help regarding printing multiple documents from an email.Nicole was very very helpful and co-operative and made me feel like coming back to only this store for my postal need read more

I know people have hit or miss, but they're open when they're supposed to and will try to accommodate you. Just make sure your packets are ready to drop off! read more

Received a call that UPS dropped my package here while I was not at home. Call came in at 2:30 on Saturday afternoon. I was out and would not be back in to to pick the package up today before they closed at 3:30Pm. Was told that I could get my package on Monday but i would have to pay a storage fee in order to get my package back. I never asked to have my package dropped off at this little store and was told by the owner that this is his policy and I would have to pay to get my package or he would send it back to the shipper. This place is the absolute worst. read more

Kushal was very courteous. He greeted me with a big smile the second I walked through the door. I had a mountain bike that I wanted to ship to my niece in Delaware. It was a last minute birthday gift and I had no idea how to package it, let alone get it to her. He helped me identify what my best option was for Next Day Shipping and gave me the best price that he could. He informed me that the store is under new management. The new staff members that I met today were very courteous as well. I am confident that my package will make it there tomorrow. read more

Doesn't even deserve a one star. Horrible costumer service from the owner. He wanted to refuse our packages because he said there were to many. Would not pick up any of the boxes; tried to have me rearrange other boxes he had in the store to put my boxes there. Told him I'm not touching stuff that doesn't belong to me. HORRIBLE!!!!! His daughter already scanned everything so we left when he was acting like he was calling the main office (he forgot to dial or press any buttons on the phone) read more

Unfriendly staff! The guy at the desk gave a look when I came with a prepaid order. When the package label needed to be taped a bit, he asked me to buy a whole tape to fix the label-while he had a tape at his side! read more

The owner is TERRIBLE. He REFUSED to offer me 3 pieces of tape for my package. He told me to buy the tape for sale on the wall that's MARKED UP 1000%. I told him I wasn't spending $5 for 3 pieces of tape and asked him again for the 3 pieces. He would offer scotch tape, but not the wide tape which I needed. I ended up leaving with my package for which had a prepaid label because I could not tape the top of the package closed. I then went to the store in Edison and the owner provided me with the 3 pieces of tape I required. I taped up my box and my package went out. DO NOT GO TO THIS STORE. THIS IS WHAT IS WRONG WITH SMALL BUSINESS - TERRIBLE CUSTOMER SERVICE - RUDE, UNPLEASANT OWNER. read more

They are under new management now and I must say they were not bad before but they are excellent now. Every time I have gone in Vishal I believe is his name is so nice and helpful. I don't know how he does it he has been by himself every time I go and he always gets to every customer timely, and if you need help he is always willing to help you. I don't go to the post office anymore I go out of my way to come here even though it's a little more expensive and the parking can be annoying the parking can be annoying at the post office as well I'd rather spend the $2 extra and know I am getting the best service here, rather then the ridiculously long line at the post office cause there is always only one window open and god forbid you ask to use a pen at the post office. Then the lady just throws my fragile package into a big bin . So good job guys keep doing what your doing ! Vishal is the best! read more

Mailed documents for next day air- expensive - but I didn't have time to go elsewhere. The young lady who helped me ( Nicole - the receipt says ) was very patient and answered all of my questions. She was thorough while ensuring packages were correctly addressed and labeled. read more

I came in exhausted, needing to mail back my broken phone. The manager took care of me, repairing my broken box with tape and helping me find the new label beneath the old label mailed out to me by the phone company. When I was about to mail back my phone with my data still on it, knowing I had backed up my information, the manager helped me by googling how to delete data on my phone and then proceeded to do it for me before securing the phone in the box and taping it again. There was no charge! They do not charge for taping. I asked whether I could write a review to thank her; she told me to please go ahead and let people know that they no longer charge for taping boxes. I am very grateful to this store. It is always clean, swift, courteous, and professional. They always go out of their way to help. read more

I would HIGHLY recommend this UPS location to anyone in the area! I have been to MANY ups locations and this one is by far the friendliest and most efficient. Nicole is ALWAYS so helpful, so knowledgeable and always makes my experience extremely easy. There have been many occasions where Nicole has gone above and beyond to help me; wether it be making sure something important gets shipped safely and quickly, or printing out a brand new shipping label for me (free of charge!) because the barcode on my old one was slightly smudged- she just always goes the extra mile to help out her customers. I always look forward to going into this location because I know my shipping needs will always be taken care of and the extremely friendly and knowledge staff is always there to greet you when you walk in! Nicole has made me a loyal customer and I will be using this location exclusively for all of my shipping needs. read more