love the hours and much better customer service than the one on plainfield & river rd in piscataway…read morei drive pass that one to go to the one in middlesex!

I ordered a package from LL Bean in December 2025 and had it sent to my home via UPS. I received a…read morecall in early January 2026 from LL Bean letting me know that UPS returned it to their factory noting that it was never picked up at their UPS facility in Bound Brook, NJ. A facility that I am nowhere near. With the fact that I chose the option to have it delivered to my home, there is zero reason why it would have been delivered to and then returned from their store. I then received a 2nd call from LL Bean today (1-30-26) letting me know that it happened a 2nd time after it was reshipped. And to the UPS store that is nowhere near me. They need to train their employees how to read shipping orders and also the notes in the orders that state directions clearly.

I had a really bad experience with this company, which I used to ship a desk. It arrived with one…read moreleg broken off from the desk and the leg snapped in two. I honestly cannot imagine how this happened unless the desk was packaged or moved negligently. This is a solid wood desk that has been moved multiple times (by me, by movers, by teenagers we once hired off the street); it's not fragile at all. My advice is to avoid this company if you are shipping anything you care about. Several ordinary moving companies (including Roadway, Piece of Cake, and TSI) offer flat rate moving. Their quotes all came in higher than Ship Smart, but now I realize you get what you pay for in terms of the care taken. Like others, the final amount I had to pay Ship Smart was a big increase over the quote, but by the time I got the final price, they had my desk and I was locked in - I couldn't go back to the real moving companies and start over. Also, the guys who picked up my desk filled in a comment about the condition of the desk AFTER I had signed off on the form. This was dishonest and unprofessional. The comment was about a chip on the underside of the desk, but it was vague enough that I now need to worry that my insurance claim will be denied because of it. On the positive side, communication was fine, the people I interacted with were polite, and they met my co-op's COI requirements without batting an eye. But I would never hire this company or recommend it to anyone.

Sherif made this very challenging move easy. I will use Ship Smart again! From pick up to delivery,…read moreand all communication ... Sherrod was a pro.

Always reliable and helpful, especially sending breakable ceramic works of art, framed pictures and…read morefragile but sentimental items that are irreplaceable. I can always count on the able team at Lex Pack and Ship. Not inexpensive, but always worth the investment.

Do all packing and shipping businesses provide the same services? If you think the answer is yes,…read morethen my guess is that you haven't had very positive experiences at any of those places. From my own experiences over the last fifty plus years, i can only state, emphatically that Lex Pack & Ship provides the most AMAZING services when it comes to buying boxes , shipping and offering the kind of help and guidance that comes from over two decades in business! If you need to pack to move somewhere or ship some stuff, it can become a hassle but Bob and Irma, the owners can take the stress out the experience. While the name of their store " Lex Pack & Ship" is having a little fun with " Lexington Avenue " by making you think " Let's Pack & Ship", the reality is that Bob & Irma really make the experience a joyous one!

My first experience with this delivery company was today through Jet.com, which I will apparently…read morenever be ordering from again. Have these people never set foot in NYC before?? They left my package right on the sidewalk outside my apartment building - even sent me a picture of it sitting out there to prove it was 'delivered' - and of course it was immediately stolen. What a complete joke.

I'm not so impressed with deliveries from Parcel. I have received Purple Carrot boxes from them…read more The first box was sent to my husband's office - no problem, it was delivered up to his office and left with the front desk. The meal boxes are large and heavy though, so rather than have my husband carry the huge box on the subway, I had the second meal box sent to our home. The box was set to arrive on a Tuesday, so I made sure I worked from home that day. We do not have a doorman, and for a service SO big on understanding the issue people face living in buildings without doorman services, you would think Parcel would actually deliver the box to my apartment... but of course not. The delivery person rang my apartment bell, I answered the intercom, he said he had a delivery, told him great, come on up. Then I waited. And waited. After 10 minutes I knew something was up, since my elevator building only has 6 floors. Went down to the lobby and there sat my box, tossed in the corner, no delivery person in sight. Because of this lack of service, I will be canceling my Purple Carrot subscription and let them know Parcel was the reason. Parcel seems to employ some lazy individuals and this $70 package could have easily been stolen. Teach your delivery people to use an elevator.

This is an amazing service. We were on the East Coast when we realized we had forgotten our…read morepassports in LA and needed them for an international trip 48 hours later. (Long story) Jeff and his team had our passports to us within 12 hours of reaching out. There was no drama and the service was very professional, keeping us apprised of the progress throughout the day. I highly recommend Direct Rush.

Jeff saved me a 4 hour drive on our vacation when our luggage was lost at Logan Airport. His…read morecourier retrieved the bag from the airport and drove it to us in Maine almost immediately. He communicated with us along the way and was responsive and honest. Highly recommend! Thank you so much.

On Same Day was easy to communicate with and reliable. There responded quickly and kept me…read moreinformed of the status of the delivery. They also checked the ID of the recipient to make sure my package was secure.

Great fast service as promised. No issues. Called scheduled and picked up within my time needs.read more

My mom always uses MEEST. I went with her this time and she literally hugged the girl at the…read morecounter. That says it all.

I will never again use this service to send package, web site is not updated,air and sea has…read moredifferent price but the same ti.e frame for delivery,call customer service for updates,can not get answers. It is better to send money, saving on shipping and worries.

Absolutely one of the easiest experiences from start to finish I've had in my 9 years in NYC. I got…read morea quote, booked and he showed up. He was timely, kind and accommodating. And he even texted me a picture when the delivery was done. I will be using Deondre again for my small business courier needs. He's a sweetheart with GREAT RATES and even better at communication. 10/10.

Deondre W., owner of In Da Clutch, was early-morning (before 8:30) responsive to my plight, when…read moreother courier services were not--In Da Clutch was the third company I tried to reach. I'd left my work laptop at the office and was about to work remotely for 5 days ... going all the way there and back (a 4+ hour round trip) was out of the question. Deondre knew the location ("we deliver there all the time") and gave me an instant quote that was very reasonable. When the driver who picked up my laptop was delayed at at appointment, Deondre picked up the ball and retrieved my laptop and brought it to me. He is personable, communicative and just a nice person. I will definitely spread the word. RELIABLE. That's the word. Thanks, D! P.S. Get payment method settled before completing the booking. We initially agreed on cash to the driver, then D later said I could Zelle. Both are fine, but I'd already trotted off to the ATM to ensure I had enough cash. No harm done, but knowing Zelle was acceptable would have saved that trip (I needed the mini-walk, anyway!).