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    Services - On the Way

    Furniture disassembly

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    1 year ago

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    Ukay Furniture Delivery Service

    Ukay Furniture Delivery Service

    (39 reviews)

    Good Afternoon Sean, I write after our phone conversation…read morejust now to let you know how blown away Mrs. Anderson and I were with the way your people handled the delivery of the bed we just bought at Design Within Reach. I have never seen a product more well designed than this bed...............not only as to the look and functionality but as to how it should be assembled. That said, your men had obviously been trained as to how to assemble this bed. Your three men were virtually silent as they did their jobs like a jazz trio. At one point, one of the men actually said "this is a terrific bed"..........which made me think that he worked for Design Within Reach. When I called to compliment the folks at DWR and asked if the delivery people worked for them they said that they didn't. Given an excellent product and people at U-Kay who were a pleasure to work with throughout, the icing on the cake was your team of professionals who put their bed together and were in and out in a half hour. I would think that the owners of DWR understand what an asset you are to them. If not, let me suggest that you let them know. I wasn't joking when I said that I'm a 78 year old man who can be a real pain in the ass in situations like this. NOT TODAY. Thanks for giving us a very pleasant surprise.

    We have used UKAY for two separate DWR orders. With our previous order, the furniture was damaged…read moreduring two different delivery attempts. This time, UKAY failed to deliver the furniture at all after repeated cancellations. The communication from our coordinator, Jessica, was especially poor. Deliveries were canceled at the last minute, including calls early in the morning on the scheduled delivery day, after we had already rearranged our work and personal schedules. When there was a COI issue, Jessica repeatedly complained to me that UKAY could not provide what the building required instead of taking ownership and resolving it directly with building management. Our building regularly receives and approves COIs from other delivery companies and vendors in New York. UKAY was the only company unable to make its COI comply with the building's standard requirements. Despite having the building's template and contact information, UKAY did not coordinate effectively with the building or DWR. I was forced to act as the middleman among UKAY, building management, and DWR - even though COI was entirely UKAY's responsibility as the delivery provider. For a paid white-glove service, the entire process was extremely unprofessional. The delivery crew showed up far earlier than the confirmed window and asked us to make phone calls and coordinate arrangements for them. After they failed to resolve building issues with repeated last min cancellations, they asked whether it could simply leave the furniture in the lobby instead of providing the in-home delivery service we paid for. When I told Jessica that I would request a refund from DWR, she became defensive, argued that they had "tried to deliver," complained to me that she sends "thousands of COIs every day," and then hung up on me. Across two DWR orders, UKAY either damaged the furniture or failed to deliver it at all. Their coordinator showed poor communication, took no ownership, and pushed the work of resolving their delivery problems onto the customer. This is nowhere near professional white-glove service.

    In Da Clutch Logistics - Pallets copy paper

    In Da Clutch Logistics

    (18 reviews)

    Absolutely one of the easiest experiences from start to finish I've had in my 9 years in NYC. I got…read morea quote, booked and he showed up. He was timely, kind and accommodating. And he even texted me a picture when the delivery was done. I will be using Deondre again for my small business courier needs. He's a sweetheart with GREAT RATES and even better at communication. 10/10.

    Deondre W., owner of In Da Clutch, was early-morning (before 8:30) responsive to my plight, when…read moreother courier services were not--In Da Clutch was the third company I tried to reach. I'd left my work laptop at the office and was about to work remotely for 5 days ... going all the way there and back (a 4+ hour round trip) was out of the question. Deondre knew the location ("we deliver there all the time") and gave me an instant quote that was very reasonable. When the driver who picked up my laptop was delayed at at appointment, Deondre picked up the ball and retrieved my laptop and brought it to me. He is personable, communicative and just a nice person. I will definitely spread the word. RELIABLE. That's the word. Thanks, D! P.S. Get payment method settled before completing the booking. We initially agreed on cash to the driver, then D later said I could Zelle. Both are fine, but I'd already trotted off to the ATM to ensure I had enough cash. No harm done, but knowing Zelle was acceptable would have saved that trip (I needed the mini-walk, anyway!).

    On the Way - couriers - Updated September 2026

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