So I stopped coming to the UPS because every single time I come here there always seems to be an issue amongst the staff or helping me with returns/ shipping and, low and behold, there was BUT Yadira, made the experience a little bit better. It's a long story and though I will lean towards, it was mostly Amazon's fault, and at first nobody was interested in helping me except for a kind stranger, but after getting Amazon on the phone and finding my own solutions, Yadira stepped up. She overheard me talking to Amazon and was anticipating next steps like measuring my items finding a box for them and making sure I had all the receipts I needed to send to customer service. You wouldn't normally appreciate someone listening to your phone calls lol but I'm so grateful that she had the apprehension to do so. Super helpful, very grateful. I will also openly admit that frustration obviously almost overtook my attitude, but she did not change hers towards me, and I would publicly on yelp apologize to her and thank her for maintaining her attitude. Not my best moment and so many "little fires" is not an excuse. Anyway, Maybe I'll come back here again. (But if she's not here, no, I won't) read more

No stars! The worst place ever! The girl behind the counter was so rude! How do you stay in business? !

This is one of the UPS stores I go to most frequently. The staff is always super friendly and even if there is no line, instead of directing me to the self serve machine for returns, they call me over, which a lot of other stores do not, or ask you to use it. I don't typically purchase their services and more utilize for various returns that are pre-arranged, but it's always a breeze and they are well staffed and move quickly when busy too. read more

I come here often but have not been in a couple months. CLEARLY the store changed ownership. The older woman behind the desk is Rude. I needed tape to tape up my box, was taping and she barks at me "that is enough tape, it will not open". Mind you my box had a hole in the top so I was taping the hole. Hey rude lady, when you read this, know that your store will go down quick with this attitude. If you are worried about a regular customer using your tape, afraid of the cost factor. You have other issues in your business that you should focus on. As well as....Customer SERVICE. I assume with all of the other people complaining about the same exact issue, it's a YOU problem. I will be finding another store, unfortunate as this is very close to my house. BUT I will drive the distance to give a better store my business. Boy-cot this store. Owners are horrible. read more

This is my go-to UPS store. Everyone that works here is very friendly and helpful. They have all your packaging needs, mailing, and even a notary on site. They have been great and always help me with my errands. read more

Waited 15 minutes after they were supposed to open for a scheduled Amazon return and as soon as I walk in they ask if it's a return and say that they don't do them yet I had scheduled the return through Amazon, based on the other reviews of this place I won't be going back. read more

This is my favorite UPS store. They are friendly and professional. The manager Maria Tichy was very helpful when I had to return an Amazon item this week. Maria made the experience so easy! On another occasion my friend needed a notary for an out of state real estate transaction and the staff here knew how to assist with this as well. The store is clean and well run. We recommend it! read more

Needs hours extended on weekends. Closes at 4 on Saturday and Sunday. Then during the week switches to 6 pm. Should be more consistent so people aren't lining up right after close to return a package. Watched 4 people within the span of a minute walk up the the doors on a Saturday at 4:30 and turn around. People like consistent hours. read more

I came in The UPS store on Tuesday morning right when they open. I won't go into detail about the situation but I was greeted by the enthusiastic Yaysha. She was very caring and empathetic to my situation. She went above and beyond for me and executed a flawless job that helped me at a very personal level. Thank you Yaysha! I hope your hard work is recognized! read more

The employees lack friendliness and customer service. I have tried this location multiple times since I live close thinking it was just those employees. But after 4 times this last year proves it's the employees and management as a whole. The employees stare at u without greeting, talk to you rudely, are not helpful in anyway and dismiss you when the transaction is done... even my children walk away chatting about how weird or rude their service was. read more

For my needs (expedient shipping and returns) this business has been great since the "new" franchisee took over. While the prior staff seemed to become easily overwhelmed and sometimes a bit intense when customer flow ramped up, the new staff are unfailingly polite and seem to be unflappable. (Hint: management, please work to retain these young people!) Very pleasant experience AND they were able to get the automatic doors working! Luxurious!! Pro Tip: Now open Sundays ATTENTION YELP: I'm concerned to see this franchise business languish with what I believe to be outdated reviews...please address this. Thanks. read more

It is 8:06 AM and their hours indicate that they open at 8:00 AM on Saturday not one employee in sight. We were here thinking that this would be a convenient place to drop off our UPS package. There was already a lineup of people waiting and abandoning their posts to go seek another UPS store elsewhere. That's one way to ensure efficient service: get your customers to abandon their posts so they all leave. read more

I went to the store to print out 4 sheets of paper. The standard cost of black and white paper is only 0.10$ to 0.20$ a sheet. The guy who runs the store, Barry, did not know how to use the computer with my usb drive, and kept printing out the wrong one. If I had been left alone on the computer, I would have printed out the correct sheets and been done in less than a minute. Instead it took a riduculous amount of time due to his lack of tech-knowledge. There is only one computer in the store, and it does not state the amount that it costs. They do not allow you to use the computer by yourself, as any other location would. He ended up wasting a total of 10 sheets of paper, each time increasing in anger, ending up yelling "Oh, stop ringing," to a phone, slamming paper in the trash, and stomping around the store. If the phone stops ringing, you all are out of business. Then, he says, "How many pages are we charging you for?" I had only listed 4 original sheets... Why should I have to pay for more than due to your incompetence with Adobe Reader and a USB stick, all basic parts of anything past 2010? He charged me for 4 sheets, and for all the time that he wasted on the computer, totaling almost 3$. So, congrats, you made up for your lost papers, and lost a potential customer. No wonder the store was empty. I will go to print and ship St. Elsewhere from now on, even though it may cost me an extra 3 miles out of my way. I encourage you to do the same. read more

The UPS Store - 4 pages, plus employee unhappiness - Shipping Centers Near Me - Mesa, Arizona

I have been going to this UPS store for years with no problems. Recently, I went in to mail a package. They had no record of me in their system despite my previous visits. I waited a long time for a counter rep who finally came over, got my details and walked away from the computer. Within a minute or so he casually walked out of the store with his skateboard saying he was "Off Shift." Then I had to wait all over again as the counter agents tried to work something out with people speaking a foreign tongue. The service was terrible and even others in line noticed and commented on the treatment I had received. While this UPS store is closest to me, I will never use it again. Apparently, there had been a change in ownership. The new owners need to get with the program and keep customers in mind if they want to be successful. Clearly, the owners in that store either don't care or have not properly trained their staff. My business will move elsewhere. read more

Great staff. The boys always help me and my packages arrive perfectly. Very thorough.

Staff is always nice. I consistently come here to send out packages, return items etc. They also do notary!!

This is the best store I have been to. The customer service is great, they are always courteous. Zane is so friendly and efficient. I have never had a problem at this store. So often you have a long wait but there are a lot of workers which shortens your wait! Great job! read more

Love this place! Staff is amazing and they make returning my Amazon purchases a breeze.

The owner/employees are absolutely miserable. They may have a lot of health issues, or just sick of their jobs, but wow! $2.95 to print a paper label, really? I will drive way out of my way to go anywhere else to avoid their pitiful attitudes! Have a nice day read more

I have used The UPS Store in cities across North America and this location is by far the worst I've seen. It's TERRIBLE. It's not just one of the worst UPS Stores I've ever been to but one of the worst businesses I've come across, period. The owner/ manager, Barry A. Spath (his name is right on the website and on his nametag), behaves spitefully and hatefully. Things that should be simple tasks--making photocopies, wrapping up a package--are treated here for some reason as if they are extremely difficult, but if you question anything Barry has done, no matter how polite and deferential you try to be, he loses his temper and just SCREAMS at you. DON'T GO HERE. This nasty man does not deserve your business, and there's a good chance he'll damage whatever what you want shipped. Luckily there's another place offering the same services just a mile north: Mail and More, in a little strip mall on the southwest corner of Gilbert and Brown. Go there! It's run by really lovely people who will make you feel glad you had to run errands. read more

They don't answer their phones, I called multiple times to ask a simple question, Every time I called it would either ring once or twice and goes to a busy signal, or would ring five or six times and go to a busy signal. Ended up driving down there since they are fairly close. While I was there, the phone rang and she hit the button to refuse the call. And of course, wouldn't do what I needed so had to go elsewhere. read more

I'm here at 8:20 am and the store is closed. The posted hours are 8-6. I'm not sure if it's wrong or if they just had an issue today.

Two stars due to the fact the location is convenient and quick service. I had to mail a gift via ground service. The price was outrageous... $12 bucks! Next time I will purchase the gift on the website and pay shipping charges. Also purchase an envelope to mail the item which was another $4 bucks. Maybe the postal service is a better value. read more

I came here just a few months ago and Barry the manager is HORRIBLE!! He was so unhelpful and charged a ridiculous amount of money for a package I wanted shipped. So I left and went to Mail and More (right down the street) and they were so nice and did it for WAY less. Definitely DONT go here. read more

I literally live just down the street from this location, but I will drive the extra couple of miles to the Lindsay & Broadway location just to avoid going into this place. The older gentleman and lady that are always there are miserable, don't greet you with a smile or even ask what they can do for you. There is a cloud of depression hanging in the air. From the time I walk through the door until I leave I feel tense and uncomfortable - like I was a bother. I am not a particularly picky person and don't expect more than the obligatory greeting and basic level of service from anyone, so for me to notice AND comment says something. Meanwhile, the larger, brighter and more friendly Lindsay & Brown location always takes very good care of me. Trust me it's worth the extra little drive to that location. read more

This place is horrible!! Don't ever come here!! I mailed a package from here to someone out of state and the person helping me was so rude and not helpful and even say I, spiteful. After they gave me lip about not using UPS and choosing USPS, my package never made it to the location and it cost me $100 in refund to the guy buying from me! Besides this incident they are overpriced and the customer service consistently sucks read more

Wish I could give zero stars! Incoherent and incompetent staff. Doesn't understand the meaning of next day air!! I spent 72.55 on a next day air and it arrived FOUR days later because the clerk selected and incorrect option. Customer service for The UPS Store (ups customer service doesn't help these people) hung up on me. Never again. read more

Every time I've been in here it's taken me less than 5 minutes to get out of the store. The people are nice, and the notary is like $3, way less than the other UPS store I went to which charged me over 3 times as much. read more

My transactions are usually quick and painless that consist of dropping off a package with a prepaid label. I never have to wait and they always gave me the option of a receipt. The employees have been courteous to me and so far have not had any issues. read more

This place is a joke. The old man who "helped" me was super grumpy and yelled at me for accidentally giving the wrong zip code. They charge double what it would cost to send something if you just print the label yourself online. DOUBLE! Insanity! read more

Horrible customer service. Both staff ive encountered are extremely rude and act as if everything is your fault. When i have to repeat my phone number 12 times and you still cant input it correctly, thats your issue, not mine. I also sent my daughter in to mail a package and the guy treated her so poorly. Made her feel bad because she asked to " mail" something and didnt know the difference between mailing and shipping. I dont know how this place stays in business. I refuse to return there. Total JERKS. read more

Terrible! Was in there today and the guy was super rude and all but pushed me out of the way. I will never ever go back.

Worst experience ever the owners are old disconnected with reality have no idea what they're doing and Compton has another reviewer said is an understatement they have no idea what they're doing and they're mad at the world and they're definitely make you feel like they're mad at you go elsewhere pass this along so that they go out of business read more

Very helpful! We are in PA and needed to arrange shipping for a package. They were able to handle the packing and shipping. It was all done over the phone. The item arrived perfectly. read more

If I could give NO stars I would. The two people I was forced to deal with were so rude I ended up not even shipping anything because they seemed so inconvenienced that I needed to ship something. Denise told me " good leave a bad review" where has customer service even gone. Kim was the original person I dealt with and she wasn't rule until Denise came into the picture and they were both super rude. Don't come here unless you just want to waste your time. read more

Came in the other day and was treated very poorly from the start, as if I was interrupting their day. Was tempted to turn around and walk out right then and there. They hurriedly sorted through the items I needed shipped and treated me as if I had three heads for wanting to ship simple gifts back to family in Kansas. By the time it was all said and done I left wronged by the lack of customer service and ripped off. Will be seeking out shipping elsewhere going forward. read more

Overpriced! I shipped 2 identical packages, $13.50 here and $8.83 at post office. I tried again today with a 4oz 11x12 envelope, they wanted over $13 to mail!! Said that's the cheapest, went to post office and sent it for $1.81. read more

This place is poorly managed. The owner and employees are miserable, and they make sure their customers know. I've done business at this location for over 4 years, and their demeanor and attitudes have only gotten worse towards others and myself. I'll be shipping through another location or carrier from this point forward. Future customers beware of horrible customer service, nasty attitudes, and overcharging if you make any transactions here. read more

Have been here multiple times to drop off prepaid UPS packages. Every time Diane is rude, and absolutely awful to work with. My wife has even gone in my place because I just didn't want to deal with Diane. We had a relative visiting and they needed to ship a couple items to their home. Forgot to warn them about Diane and they also had a horrible experience. I will continue to go there as it is close to my house and convenient, each time I receive horrible service I'll continue to post here. I'm guessing Diane is one of the franchise owners which is why she is always there. All you have to do is read through these reviews to know there is something VERY wrong with this place. read more

I agree with other posts. I wish I could give zero stars. I was appalled at the experience I had at this UPS store. I arrived shortly before there posted closing time with three small prepaid packages. The doors were already locked but I could see the employee inside helping somebody else. I smiled at her and she gave me a rude cut off sign by swiping her fingers across her neck. I checked my phone one more time to make sure they weren't closed yet, and I was there within business hours. She refused to open the door. The success of businesses within tight communities like north Mesa depends on the little things and word of mouth. I will not use this UPS store again. read more