I have been shipping at Eli for years. I don't know what happened to the owner but Chris is like Dr Jekel and Mr Hyde. He use to be very nice and easy to work with. Now he is extremely rude to his customers! I had an issue with a lost package. When I went in and asked for help tracking the package Chris became very rude!!!!! When I told him that he had just lost me as a customer he kicked me out of his store and told me to go f_ck my self. He did this in front of other customers!! Keep reading the other reviews. You will read reviews that are very similar to mine. I will never use Chris at Shipping by Eli again!! if you drive away your customers you don't stay in business for long!! Your response to my review shows your true colors Chris!! it's not at all hard for my wife to quit using you for her shipping needs!! You have also been rude to her!! Our friends have a similar story to tell!! They will never ship with you either!! What happened to you????!!! You use to be a great guy!! Now you are a pathetic foul mouth bully!! You can't treat your customers the way you do and expect them to come back!! Both Ann and I look forward to using Shipping With Eli again once a new owner takes over!! You are cutting your own business throat!! You deserve what is coming!! read more

I dropped by this place, but they were closed. The last time I dropped off a package, they would not provide any kind of receipt because the cost of the paper was a cost. I used to buy things here, but my last experience, along with all the negative reviews, forced me to go to another shipping center 13 miles round trip from my house, even though this place is a few blocks away. I understand that business owners need to maximize revenues, but as a former marketing manager for a $60 billion company, I would suggest that customer service goes a long way toward building a brand and providing some complimentary services are just part of serving the public. read more

Very great communication through OfferUp this will definitely be where I ship out items from now on, very great availability in box size aswell as the cheapest boxes for irregular sized items. very friendly and takes pride in the business 10/10 recommend read more

This business does not value their customers. The owner is almost always in a foul mood. Staff turnover is higher then I've seen anywhere. Long time customers, that hold them accountable for their mistakes, are banned from shipping there. I only continued to go there because they were close by. But the experience was often unpleasant due to rude staff and foul attitudes. With that being said, I now have a reason to look elsewhere for my business account. Their loss.u recommendation is to avoid this place and spend you money elsewhere. read more

I try to support local small businesses. I have sent several people to this business with my recommendations. Have you ever had a day when you need to reevaluate your life? We'll today the owner of Eli Shipping had one of those days. I recommended Eli shipping to a customer. The customer called Eli Shipping from Arkansas to see if they would package and ship an item to Arkansas, payment would be made via credit card. Eli said yes and told them to have the item brought to their store and they would take care of the rest. So I delivered the item to Eli Shipping (from here on I will refer to Chris, the owner, rather than Eli Shipping). There was a long wall bracket that Chris measured and said it would cost over $500 to ship and he was sure that the customer would not pay that. I said ok I'll take it home and disassemble the bracket. Chris then offered his tools and provided a table. I took the unit apart and gave it to Chris to recalculate the cost. It dropped down to $50. Chris asked who was supposed to call the customer I said he was but I had the customer phone number readily available so I said I would call. I called and told the customer that it was going to be $50 and customer approved. I hung up. Then Chris started going on about payment he wanted me to pay the shipping and get payment from the customer. I told him I had no way of doing that. Then he ranted on about how it was unfair that he takes the responsibility for collecting the money. He wanted me to pay. Again I told him I had no way of accepting payment. Then I called the customer and Chris reneged and accepted the credit card payment over the phone. Then he started on about how he just lost $3000 on a shipment and he still had to pay rent. Then he reiterated how it wasn't fair that he bears the responsibility for payment. He went on about me coming in early and he had so much to do to get ready for the day. Then he ranted on and on, I walked out the door and he was still ranting. Anyway I was not happy with the way he treated me. I sent him an email through the company website and basically retold what had happened and that I was not happy. As a result I would be looking for another business to help me in the future. Within a half hour I received 3 phone calls from Chris which I ignored. I thought he was calling to apologize for the way he acted. Boy was I wrong....He was calling because he was upset about my email. He basically canceled his customers order with UPS and refunded his customers credit card for the shipping charges. He wanted me to go pick up the merchandise and ship it elsewhere. So I went to pick up the merchandise and Chris was still ranting about the same stuff. I said it was his customer not mine and that his store told the customer to have me drop off the merchandise and they would take care of the rest. He said he instructed his staff not to take orders like this in the future. Rant, rant, scream, rant, rant, scream. I took the merchandise packaged it and shipped it for $36.00. So Chris lost a minimum of $14 because he had issues that he took to his place of business. The way he reacted is a great indicator of his poor attitude and poor customer service. He told me never to come back. Guess what I won't and I hope I steer more people away. Perhaps the owner needs to reevaluate whether he has the proper disposition to deal with the public. Maybe a job feeding seals? Oh and in case you didn't read earlier I WILL NEVER return or recommend this business in the future. read more

Bummer wasting time coming to this location twice without being able to complete any shipping. My first attempt to ship here was unsuccessful because they are unable to ship via a FedEx account. My second visit here was unsuccessful because they are unable to print a label via QR code. Walgreens FedEx office was able to complete both transactions for me. read more

The owners behavior was quite disturbing while I was in the store. He was yelling at other customers about his feelings on USPS. A service he offers in his shop. His tone is aggressive and worrisome. I try to always support local businesses but can't in good conscious use this one. I suggest going somewhere else. read more

I've been here a couple times before today when every time I am blown away by Johnny Crooke service. He gives me his sister the same service he gives every customer I see come in and out of that store. They are very busy but tend to every customer with a smile as if they're the only customer that is in the building. Today I went in to just simply print documents and Johnny went above and beyond to help me I was also very excited to find that they sell my favorite RSVP pens at a very reasonable price. So I apologize if you're looking for black RSVP pens I bought them all. I highly recommend this place for your shipping needs. All they don't normally do large printing jobs he was more than willing to assist me and getting about 30 documents printed. Thanks for the great service I love the small-town feel in the shop. I suggest shipping with Eli for all your shipping needs. An interaction I saw with Johnny and a client today was a little elderly lady had come in to ship fruit which by the way if you need to ship any Citrus they do that at a great cost, anyway back to what I was saying she had come in to ship her Centrist Johnny and her obviously had a relationship developed from Johnny's wonderful service she had brought Johnny and his own lemons as you could tell her and her husband have a business the fact that she gave Johnny the lemons for free shows how wonderful Johnny must be doing and treating her and her husband so well and shipping their fruit. With this all being said I just recommend shipping Eli the service is top-notch prices are great and you can find most everything you are looking for for your shipping or packing needs. read more

Shipping by ELI - Best shipping in town! - Shipping Centers Near Me - Mesa, Arizona

I have been going to Eli's shipping for the last 6 years, and they have always provided great service. I do not understand these negative reviews. I have NEVER witnessed employees being mistreated, nor have they ever been rude to me. I would rather go to this small business than the Post Office. I was there on 12/18/2023 only to purchase a stamp they had a line to the door with customers trying to mail Christmas packages, and I was in and out pretty quick. Keep up your great customer service! read more

They treat every customer with respect and act like they are glad you are a customer. They work FAST! I love that they price compare with all the available shippers is USPS, UPS, etc and offer to you which carrier is the lowest price for when you want your package to arrive. I have always experienced GREAT Customer Service. read more

We live in Gold Canyon but drive the 30 miles or so to Eli's because they always do a great job at a reasonable price. First time I had ever had a problem with them, I called because we shipped two packages the one that should have gone to Alaska was still in Mesa 4 days later and the package that should have gone to North Dakota was in Alaska. The young man that answer the phone checked and told that information that I already knew then proceed to talk for 15 minutes about the post office, what other people do and how I should go read articles on the post office. When I asked what could be done to fix the problem and he just keep saying the same information over and over. I got frustrated and finally just hung up. He kept calling me back again telling me to read articles when I tried to say something he told me to stop it was his turn to talk, once again to telling me to read articles. He called back again and my husband had to tell him to stop calling it was obvious he was not going to help in any way. We will not be using their services anymore. read more

I've used these guys for my shipping needs for YEARS, and they never disappoint. Great customer service!

What a great little shipping store. Boxes of all sizes, best price I could find on bubble wrap, and Chris went out of his way to build boxes in the size I needed. I drove about 30 miles from central Phoenix to get what I needed and it was well worth it. read more

We have had the box at Shipping By Eli for about a year. The Owner needs to sell this business and go find something else to do with his time. Customer service isn't one of those. He's a grouch and a bully. I have several packages a week and a lot of company mail delivered there every week. I have witnessed the owner getting very aggressive and verbally abusive with several customers many elderly, including me. I own and operate several businesses and am in there picking up my mail almost daily. I went in November 2023 to pick up my mail and the line was out the door. When it was finally my turn I asked the man helping me (he said he was the owner) if there was a way I could pick up my mail quicker, since I'm in there every day, his response was " find another place to get your mail, close your box". I was floored that the owner would talk to me that way. I responded that I used to like this place. I was in there yesterday 12/18/23, same thing again, a line to the door. After I waited in line for my turn the young employee went to the back and retrieved my package, I asked if I had any mail he said no, there was mail back there but they were too busy to sort it. I said I was expecting some checks and could he look ? He came out with a stack of mail and was looking through it for my mail. The owner almost ran across the room and grabbed it from him then said you'lI have to come back later. It was 4:00 pm. I told him I don't have time to come back later and wait in the line again. He just looked away and started to help the guy behind me. DO NOT OPEN A NON REFUNDABLE BOX OR DO ANY KIND OF SHIPPING WITH THIS JERK, there are other shipping companies that won't abuse you or your grandmother. I will close my box when it is up for renewal. read more

This group of guys at Shipping by Eli are the most AMAZING, helpful, kind, and accommodating folks! We are so pleased that we chose them for our winter mailing..... Yes, we are snowbirds from Alaska In years past we used USPS ( Falcon Field) Since we switched to Shipping with Eli we actually LOVE picking up our mail ! Your team ROCKS‼ Paul & Amy read more

This is a great "mom and pop" operation rather than the corporate owned postal businesses. The individuals at Shipping by ELI tailor the shipping needs by cost, time, etc. I appreciate their counsel and great customer experience. Please note that the phone number listed on Yelp is incorrect and needs to be corrected. read more

Excellent service and prices! If you need a package shipped this business is the best...friendly staff and quality boxes!

I have been coming to shipping by Eli for years, but will no longer be doing so nor will I refer people here. the customer service used to be great but then the owner changed and I've had nothing but awkward and uncomfortable experiences since. The first incident, i was dropping off packages for usps as I had a hundred times before. Chris would go on about how he looses so much and I should just take them to the post office because when lines are long it's a hassle for him. Ok, I can understand not liking dealing with the post office but it is a service offered. the second incident was quite similar, even though I had purchased shipping and packaging this time he still mumbled under his breath about how he hates dealing with usps. the third and final incident, i purchased shipping for a necklace and after providing prices, he made it clear that the liability was on me and if something happened he wouldn't chase them for my money (he Spoke as if I'm a tone of it's your problem not mine. I understand this, but his demeanor is that of someone who is irritated with the customer because he has to deal with usps. Then evidently he was upset that I didn't vocalize a response (because I felt super awkward with his tone and irritated attitude) and he mumbles again that people ignore him all the time and it's really rude. chris, I suggest if you don't like dealing with USPS, stop offering services for them. If you don't like your job then go work somewhere else. I would also reevaluate how to interact with your customers. Talking under your breath is awkward, I understand warnings for liability are necessary but the attitude and mumbled complaining is completely unprofessional. you made me feel incredibly uncomfortable and almost guilty for choosing to ship with them via your store. moving forward, I will drive out of my way to go directly to the post office or ups. Then you won't have to be troubled by dealing with usps on my behalf. read more

Rude, 1 time is too much, but 3 times now and we've watched it happen to others. I'm sure from looking at other reviews, there will be a rude follow up comment from the store ... point made. read more

This place goes above and beyond every time I come in- My family uses shopping by Eli exclusively because of how helpful and attentive all of the employees are! They have made us custom sized boxes-, always ensure our items are packaged with care and go out of their way to ensure our packages are delivered as promptly and inexpensively as possible!!! Great service every time!!! read more

this use to be a great place, local quick and they always treated you with a smile!! they would help you out by picking the correct cheapest way to ship. Then the owner fired everyone, he can't run a business himself he is rude to the customers and his new staff has no clue what they are doing and walk around lost. We have been using this service for 2 years and after today's rudeness we will not go back nor will we send anyone else to this place. Chris you are killing your own business!!! You dont even care. Things that the business has been doing for years you now say you wont do anymore (scanning packages when we drop off) no worries we will drive the extra 2 miles for better service. read more

Great service!! The gentlemen here are amazing!! Great help, quick service, and I was on my way.

I've had a mailbox here for well over a year, and I had one of the WORST experiences ever. The owner is a bully, aggressive and argumentative. I would NEVER recommend this place to anyone. I had a package shipped to New Orleans for work. It was to be there on a Monday morning at the latest. It was delayed multiple times and arrived Tuesday evening and I was unable to use it. I contacted UPS about a refund, they said to contact the shipper... which was Eli's Shipping. I talked with the front end staff about what happened and Eli came out quickly and was obviously irritated. His voice was raised and he was aggressive. He said UPS would just say no refund on delays. He added, almost yelling... "I'm telling you this to your face." I had brought up an issue six months ago about mail I didn't receive. Even then he was aggressive, saying "It's a US Postal Service Problem" and how they're "Out to get the little guys." Back to this one. He continued to raise his voice. I asked "You're not willing to even try" to which he ranted about his time being valuable, again raised voice, and something to the effect of "Wouldn't you say my time is valuable?" He was now 3/4 of the way over the counter towards me. He almost yelled: "I know this so well that I'm willing to risk your business!" I told him he had. He slammed his finger on the computer mouse - aggressively blurting "Done!" I asked for a prorated refund as I'd only used two months on my payment for year two He belligerently said, "Nope, it's in your contract." He repeated that as if "I've got ya." No body, let alone a customer, deserves to be treated in the manner Eli, the owner of this business, did. read more

This business is very helpful! They are kind and accommodating in their service. Much easier to use than the Post office or other similar businesses. We are snowbirds from Utah and they even helped us with arranging a local Notary service. Great place! read more

Can't say enough about these folks. Today my hands were full with baby and things to be sent out. An associate came out to parking lot unasked, and helped me. Took everything inside and said "I got it no problem." Will only use them for shipping services! read more

They are amazing and so efficient! They are the only shipping store I use. Highly recommend.

Extraordinary customer service, attention to detail and professionalism. And best prices on any items ever. I ship fine art and I am always blown away by how expensive it is, but ELI is always extremely reasonable for both packing and shipping the art. Grateful I've found them. They make my life a lot easier. read more

Friendly staff! Rates were reasonable and they even boxed up the portrait I was sending. Definitely will be using them for all my shipping needs! read more

This place used to provide great customer service. Now it seems subadequate. You could get in and out quickly and always be greeted with a smile. Today they told me that sending my box to San Bernardino was going to take a week to a week and a half even though I was sending it first class. This was being sent USPS. i know this isn't true because I have been sending packages this way for months now. It's unfortunate because I used to feel like this was a very legit business. Money seems to be the driving force in this small business that I have largely supported. Good customer service, competitive prices and honesty go a long ways. i hope they rethink these things that make small businesses stand out. read more

Chris, the owner, corrected a bad situation in a very professional way!

Great shipping service... I needed documents, shipped to Mexico. They were so helpful. - always friendly and know exactly what the needs of the customer are. read more

I love this place and Johnny is the best . Always very friendly, treating you like family. I do all my shipping here now. Great job guys keep up the good work. read more

Look out FedEx, UPS, OnTrac and the USPS. Shipping by ELI is a game changer akin to Amazon or Uber. Why get so excited about a packing and shipping store? Because like how the companies mentioned in this review revolutionized online shopping and personal door-to-door transportation, Shipping by ELI is revolutionizing how individuals ship packages. They use their smarts to get you the absolutely lowest, fastest, and best shipping possible. I sell on eBay and ship a fair amount of packages. Shipping by ELI has saved me literally hundreds of dollars because they comparison shop shippers -- FedEx, UPS, USPS, and OnTrac. They find the best, fastest solution and then use their bulk shipping muscle to get the shipper (you) the best price. In addition, they are friendly, helpful and very customer focused. Johnny and Martin are outstanding. They provide packing materials at competitive prices and will pack and ship your items if you don't have time to do so. read more

Wow. I basically got to the store at 4:40, FedEx last pick up was 4:45, thought I'm never going to make it. Guys came out to the car as I was pulling up. Grabbed my giant package for me. Printed off shipping receipt and emails from their printer. They had it all packed and tied up with a bow on it for the FedEx guy to grab it to go out today! Amazing job guys. Thanks! read more

Excellent, cheerful, helpful customer service! They truly are there to help the customer. This is the only place I know of that doesn't charge an extra fee for mailing things such as first class, and priority mail. over the past few months I have been coming in about twice a week to mail eBay packages. The place is always clean, bright, and well-stocked with all kinds of shipping supplies. They have a photocopier also. They know their regular customers by name which is nice. But the thing I really appreciate about this place is that they are experts in packing your items to ship. A few times, I have come in and he was able to repackage my eBay items in a flat rate envelope, saving me money. he also did an outstanding job packaging a laptop for me. The fee was minimal. I highly recommend this place for all of your shipping needs. read more

Due to the early closing times of the post office and our work schedule, we haven't been able to make it to the post office and we were running out of time to ship a package. We noticed this shop's extended hours and ran in. The man who helped us was friendly, polite, and efficient. We were in and out in less than ten minutes, and paid a fraction of what we would have at the post office. We will be visiting this place again whenever we need to ship something! Thank you so much!! read more

By far the best shipping place ever. Friendly staff. Great prices. Very reasonable. Willing to help out anyway they can. They take very good care of your packages and always find the best shipping option. read more

We love this place. They have the absolute best customer service ever all the guys are always on top of it and get what you need done so quickly and efficiently. We will never ship anywhere else! Thanks for the great service! read more

This place is top of the line when it comes to customer service. It doesn't matter who helps me they always have a smile and a helping hand. Top notch all the way read more

The best customer service ever!!! My packages are always on time. The guys there are great they are very friendly and pleasant to work with. I will continue to always use them first read more