Graphic Mailbox is an absolutely wonderful place to get all of your projects done! From shipping to…read moregraphics on the side of your vehicles, the staff here do an outstanding job! Visit with a problem that you need solved, and you are quickly presented with several alternatives. Their problems solving skills are so awesome! I have had several vehicles, as well as my office signage done to perfection by Graphic Mailbox, and have been very pleased with both the design process and the results. They do a great job, and are a wonderful part of the community! Thank you Graphic Mailbox!

My experience at Graphic Mailbox was just what I would expect from a mom and pop copy store…read more The prices were fair and the service was great. If I am in the area again and need printing/shipping services, I will be back.

In a pinch, I got my package out. I Could not use my UPS account number so a normally $25 shipment…read morewas $70. And an additional $30 to buy a cardboard box? One and done...

Sales person did not smile or say "hello". Took my document…read moreand mangled it in the copier. Asked for help from another sales person. Dropped my documents behind the copier and they got mixed up. Could not get the POS to bring up my total. Ran out of receipt paper. Unbelievably expensive for copy services. It was a disaster!

I went to this location to pay for packaging and return several expensive items, and the experience…read morewas frustrating from start to finish. There's no public Wi-Fi if you need to download or prepare a shipping label, and cell service inside is poor. I was planning to use my phone's hotspot if the store didn't offer Wi-Fi, but my hotspot barely worked because the service was so weak. An employee suggested using my phone as a hotspot, then immediately acknowledged that the connection probably wouldn't be strong enough for it to work. I also felt rushed and pushed aside while I was there to purchase packaging services. There were three employees working, and the third employee initially started helping me, but then stopped focusing on my shipment and began cycling other customers through instead. They could have stayed focused on packaging my items and getting them ready to go, but instead I was left waiting while other customers were helped. I asked three times if they could package and prepare my items the way employees have done for me at a FedEx store, but they would not do so because I didn't already have the shipping label ready. That made no sense to me because I was paying them specifically to package my items and help get them ready for shipment. I needed their help with getting the labels printed and I needed their help with packaging. That's why I was there. I had to ask directly for my items to be packaged and sealed in front of me so I could feel comfortable leaving several expensive items there. The employees did not seem welcoming, attentive, or interested in helping me work through the process. On top of that, I was charged a $4 computer fee to print my labels, even though I didn't use a computer myself. I had to pay separately for the paper for each label, which is understandable, but I don't understand why I was charged a $4 computer fee when I never used the computer. An employee printed the labels at the front transaction counter. I also paid for all the packaging, which makes sense because that was the service I came in to purchase, but the additional computer fee felt completely unjustified. Overall, the customer service was extremely disappointing. Other UPS Stores have handled packaging and shipping much more professionally, and other FedEx locations have done the same very well. This location did not provide that level of service. What a terrible start to my morning. This place gives me the ick. I highly recommend against using it if you expect any level of customer service or assistance with packaging, labeling, or shipping. The only thing I think this location may be good for is dropping off packages that already have a label applied. If you need help with anything else, this is not the place to go. I won't be back, and I would not recommend it to anyone who needs help packaging and shipping an item.

The short bald owner is an ass and rude. His poor employees look like they are terrified of him…read more UPS, if this is a franchise, kick them to the curb or require the owner goes to some customer service training.

The staff year is never really that friendly, today I paid one dollar to have a small piece of…read moreshipping tape fixed to one side of an Amazon return. The UPS store that I normally go to just leaves tape dispensers out. I would avoid this location.

WARNING, do not ship anything valuable at this UPS location! We shipped a package valued at…read more$320(four popular items) on April 24th and handed to the young male employee. When the package arrived at the destination, content of the package has been switched to two used/opened items that worth $5.

The level of disrespect and lack of ownership when an issue arose was horrendous. I sent a package…read moreto my family Europe which somehow went missing. For weeks I called John at Postal Dispatch who assured me nothing was wrong with the package. Finally after waiting MONTHS after sending the package and my sister not receiving it he finally agreed to open a claim. I am still waiting nearly 6 months later to be refunded for the items that were sent and never delivered. John has since stopped returning phone calls or responding to my emails. I am appalled that a business owner finds this sort of behavior to be appropriate when he assures excellent service or refund. I will NEVER ship with this company again and encourage nobody else who is looking to send items to do so either.

After 3 visits, Feb through April 2023, I've consistently experienced rude, abrupt, and…read morecurmudgeonly behavior from the so-called "manager" - male, older, toothy. He appears irritated to have been bothered with a UPS customer. In the first instance, the manager made to refuse service when the Amazon vendor return label was sent slightly askew that covered a sliver of the vacant margin. He claimed it was necessary to scan the unobstructed QR code. Challenged, I asked what information was missing from the blank label margin. Challenged, he finally took the return UPS package without comment. Recent incident, he claimed the UPS QR was an enhanced code and the company negligently failed to upgrade the scanner. Taken to an (real) UPS Store, I was informed no QR upgrades were instituted by UPS - agreeing that Postal Dispatch was "blowing smoke ...". An attempt was made to identify the owner; however, BBB MN and a google search offered insufficient customer support. The Postal Dispatch website posted a chat link requiring customers submit full credit card information for a refundable dollar to inform - a phishing scam that disappeared when the site was refreshed. A complaint wasn't planned until I saw the dissatisfied customer ratings. Inquiring with another employee in the manager's absence, I was told he tended to be an "anxious" personality. Customer beware.

best store great and helpful people a lot of people do not know how to ship. You can just take it…read moreto them and they pack and ship its so easy

While I have used The UPS Store in Faribault for many years, the franchise has have recently…read morechanged ownership, and not for the better. I had them package and ship a computer I was selling. The packaging was clearly inadequate with the 27" screen being protected mostly by a sheet of cardboard (!). Very little packing material was used around the computer (an all-in-one with the CPE in the monitor). Predictably, the package seems to have been dropped on its corner, shattering the screen. When I complained, I was told (a) they packaged it the way they were "told to" (b) dropping the package was the responsibility of UPS Corporate, not the franchise. So this meant (a) it was not their fault and (b) it was not their fault. Based on my previous experience with The UPS Store (under the earlier ownership) I made the mistake of not getting additional insurance. So now I am out several hundred dollars for a trashed computer and it seems that is somebody else's fault. I will not be using this service again.

Seems I'm to be the first and only review on this page at present. Unfortunately, mine will not be…read morea kind voice. My first encounter with this business was a package pickup. I'd also started shopping for a new mailbox location, and Burnsville had become a regular destination. I've always picked up on persuasion attempts and money motivation pretty quickly - particularly overly friendly voices a touch too excited - and I've hated the sound of it since I was young. I'm a branding and marketing professional now, which means I pick up on it even better these days, and it doesn't annoy me any less. It was actually why I left that day without signing on for a mailbox. After discussing with the person who'd be sharing the box, we decided that this location would be most logical. The day I went in to create my account, I met Ryan. Normally, we don't much consider our UPS representatives. Over the next several visits, however, Ryan would completely impress me with his attentiveness. I dropped by once to pick up packages and Ryan followed to my car to notify me that he'd just processed another package that'd arrived for me. On any occasion I pulled into the parking lot after that and he wasn't swamped by a line, my packages were already at the counter waiting. Even when Ryan did have a line going, he'd at times run back and have the packages ready if there was a pause when he'd need to wait for the customer to complete a process of some kind. Did I mention that he started sporting a hell of a leg injury and never let up on his quality of service? Truly, this guy was on top of it. In contrast, I'd actively avoid interacting with the owner every time he was around, stalling to let someone else go first to speak with whoever else happened to be there instead. The mailbox lapsed without my knowledge months before I dropped by to claim packages. The owner was the only person onsite and notified me of the overdue before processing my packages. He claimed I should have had a letter in my mailbox notifying me of the charge. I was holding every piece of mail from the past several months since before the lapse, and there was nothing of the sort. Rather than acknowledge this, he brushed it aside and said I should have had it. I found this as unprofessional and off-putting as his demeanor with dollar signs in his eyes the first time we met. I chose to talk to the other individual sharing the mailbox before making a decision on continuing the service, as I no longer had need of it but definitely appreciated Ryan's level of service enough that the cost didn't bother me. There was a lot going on on my end at the time with a felony assault case, and the mailbox lapse, well, lapsed. I didn't receive email reminders. As I hadn't used the address in months even before its lapse, it was certainly not at the forefront of my mind given pressing matters at hand. I don't mean that to be dismissive of my accountability. Rather, I would imagine that creating a better renewal process might alleviate these issues entirely. Weeks later, I received a call from the owner reminding me of the matter. I pass the message to the other party sharing the mailbox, as a storage unit of mine had just been broken into and had my full attention. The other party never followed up. I found out that two of my packages had ended up there months ago, before my encounter with the owner. I never received them from the owner, so I'd thought the packages had been able to be forwarded as I'd originally requested of the senders. I ended up making the hour-long trip back to the area I was never in anymore to claim them. In doing so, I asked Ryan if it was possible to keep my information on file for ease of reopening an account from afar if necessary. It would seem the owner thought this was a ploy to get out of paying charges for picking up packages without an active mailbox. His exact words as picked up by my auto-recorder that activates the moment I'm on a call: "We're not going to be played like that." Safe to say, he assumed I was asking that question as a ruse hoping to string them along to skirt the package pickup fees. I only regret running into the store with only keys in hand as was always my habit there, so I did have to run back out for my wallet for the charges I fully expected to pay before I drove the hour it took to get there and be insulted. To say I'm appalled is an understatement. I admit to having the thought that it would be interesting if my file disappears after this review. I did not expect to have to pursue a felony assault charge or have it affect my life for months on end, nor have that followed by a break-in that would throw loop and hoops my way. I don't expect others to make room for this. I do, however, very much expect professionalism and character in business services, and the atrocious manner in which this was verbally handled in front of the customer was absolutely unacceptable. Owner = 0. Ryan = 5. Unfortunate.

This is a wonderful store! I have never had anything but excellent service. Every employee is so…read moreknowledgeable and helpful. I have my scan ready from Amazon on my phone and I'm in and out of the store so quickly with a receipt for tracking. Thank you! Thank you Burnsville UPS Store.

Always friendly, efficient, professional and kind. a great spot for services offered- and open…read more(reduced) hours on the weekend!

If I could give this place zero stars, I would! The UPS Store (on Cliff Lake Rd. in Eagan, MN)…read moreused to be a phenomenal store!! Amazing owner and above-and-beyond service and reasonable prices. But every since a foreigner bought it, it's gone WAY downhill. Phone disconnected, don't speak English, prices have skyrocketed and customer service in general is TERRIBLE!