Ethan has either got to be fired or work only under the supervision of a manager. We walk in, and His response to a good morning is 'what's up'. Whatever, we had three boxes delivered to our house, using our address, but the persons name does not live here and never has. We tried to 'return to sender' and get a receipt for it in case who ever ordered it filed a claim we could track the process. This kid did not understand what we said and kept insisting 'we can't just drop it off here'. So disrespectfully kept cutting us off as if he understood what we were saying. Based on his disrespectful insistence it was clear the lights were on but no one was home. He further insisted it was not a UPS delivery because the tag was 'old' Even after showing him the newest sticker had the same UPS tracking number. He called his manager, they tried to take it but would not give a receipt. So we left. extremely unsatisfied by the piss poor level of professionalism (body language and conversation) this kid had. read more

I'm very happy with the staff at this store; they are very good and helped me with everything. Thank you, God bless you and many blessings to your store :) read more

Convenient location, easy to drop off prelabeled packages. Employees are generally helpful (I have been there when they looked like they didn't want to be working that day) . You can ship packages, have a post office box for mail delivery, get things printed, and purchase some shipping and office supplies, and even get a notary if needed. I'm sure they have other services too, but i've not had to leverage them so I couldn't tell you one way or the other. Overall, they do what i need when it comes to packages so I have no issues or complaints. read more

This review is generally for the mailbox service. As to its other functions, this store does about as well as any package delivery store. UPS advertises their mailbox service as "a street address". Not true, state and federal agencies won't accept a commercial mail receiving agency address; nor will many banks. Worse, when you are done with the thing, neither the postal service nor UPS will forward your mail with a change of address form. UPS has no employees at either the stores or the corporate level that can provide any support (absolutely no support). When you are a soon-to-be former customer, they make it clear that they don't care. This lack of support was received at both the Lutz, FL store and the corporate level. Bottom line: don't use the UPS mailbox service, because if anything goes wrong you will receive no support, you cannot perform change of address forwarding, the street address thing is misleading, and a PO box works just as well. It is also cheaper, and can handle change of address funtions. And to headoff the inevitable "UPS can forward mail" response, yes they can if you want to pay for the next year. The postal service does it for a year for free. read more

I have never had anything but excellent service here. People shouldn't be giving one star reviews based on things not in the store's control. read more

Came here to get some printing done. My printer was out of ink and needed an application printed out for my daughter for athletics and also needed another document to be notarized. I loved that I was able to upload my document into their website and schedule pickup right away. I even got an email notification that my print job was ready! How convenient. When we arrived the staff member was very cordial and accommodating w/my needs. Recommend. read more

I had a package that I needed to be shipped so of course, I went to my local UPS store. I packed the item, IT was a BC for scuba diving. Designed to withstand high pressure, and provide life-saving resources at 100 feet or more underwater. It fit securely in the box, it did not slide around, and had plenty of padding from the material, I did not wrap it with paper and was not asked at the store if I did. The package was insured and shipped. The shipping was over $45. When the package arrived at its location it was completely crushed. Somehow something so heavy was set on my box for long enough to crush the plastic piece ( industrial strength) on the BC. I immediately filed a claim with UPS, and they picked up my item. They did not contact me with the results of the claim, I had to track it down. I was told that they denied my claim saying that the package should have had packing material in it so they would not cover the damage at all. Although I was not told when I shipped the package that my claim would not be valid without packing paper material. Keep in mind this item is not fragile and should have been just fine if handled properly. The argument is that the paper would not have saved the BC given the way the package was mishandled by UPS. I also have not had my item returned to me. So I am out an expensive piece of equipment that I entrusted UPS to deliver without harm, and no compensation for the negligence on their part. I am quite frankly shocked at the lack of customer service especially given the fact I shipped with UPS. The leading shipping company! I have tried to get a hold of someone at the corprorate office to discuss this issue without any help. This is an abuse of power and completely inappropriate. I was told the owners of this store knew about this shipping issue and they did not care. I will not be shipping from this location again, and I would highly advise that you not either. Especially if you value the item you are shipping! read more

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So last time I came to this location I just chalked the poor service and snotty attitude of the employees up to a bad day. Fast forward a few weeks later. Different employee, but same lousy service and same crappy attitude! The first time it was the owner - the second time an employee, so clearly they breed that culture at this location. Too bad since this store is so much more convenient than the other locations I use. However, the other locations have awesome and courteous customer service! Shout out to Sunlake Plaza UPS - who consistently provide friendly and efficient customer service and a big fat to the Vandyke location. Why have a business if you treat your customers like crap?! read more

The person which I dealt with was extremely nice. The business was a pleasure to work with as they were very thorough. Very informed and shared all types of information. read more

Bad Service, unfriendly, not helpful . Needed help with the package and got the worst service I've ever received in a long time. Very dissatisfied. Someone should tell them that they should be happy to have jobs during this Covid time. read more

Very clean store & everybody is always helpful & professional. I have not had any issues as I stop here whenever I pass thru for last minute drop offs. They never seem to mind helping me tape up the box vs USPS where they charge you for tape! read more

Thank you for taking care of my important mailing today. You were very kind and assured me of the tracking and sure enough I already have an email confirming that it is being tracked. read more

Owner was extremely rude to customer and condensing to young employee. Worst customer service ever! And the owner is unable to handle constructive criticism. Will NEVER provide this location with my business. read more