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    The UPS Store

    4.1 (16 reviews)
    Closed 8:00 am - 6:30 pm
    Updated a few days ago

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    7 months ago

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    1 year ago

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    3 years ago

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    3 years ago

    We always have a great experience at the UPS Starkey Ranch location. Taylor was exceptionally helpful to us and we really appreciate it!!

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    5 years ago

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    2 years ago

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    4 years ago

    Ryan was great to work with. I had a situation with an Amazon return and he was quick to provide a solution. Highly recommended!

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    3 years ago

    This is by far the most efficient and customer friendly store I have been to. Always a good experience.

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    5 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Ryan went above and beyond in helping me with some programs for an upcoming event.

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (20 reviews)

    This is my go-to UPS store. Its conveniently located in the Mitchell Ranch Plaza, near shopping and…read morerestaurants in case you are in the area for another errand. I wish they were open a tad earlier so I could pop in before work, but they are open late, so it is still convenient. The employees here are super friendly and willing to help. Highly recommend this UPS location.

    To follow is our response to the person who posted a reply on behalf of the UPS Store Little Rd…read morewhere our phone disappeared. I wanted to give a fair and open response for all who have kindly interacted with my initial post: Some of what is recounted in the post is fairly benign and relatively accurate, apart from several blatantly incorrect statements that you make. The post states, "The staff member also asked if he wanted to put insurance on it or pack in a different box to avoid being detected or getting lost." This is patently untrue, no such statement was made to him. In addition, the outer box was in pristine condition and had no identifying marks (such as iPhone branding). We have had only one conversation over the phone with the owner/manager and it was at the end of this process. We left 3 separate messages at the store with our number and got no response or return call. It was at that time my husband went to the store. The female employee did help, and was responsive within what she was able to do- we have never said otherwise. She did bring my husband in the back of the store and gave us the high value sheet (which we agree that we received and have submitted to UPS as part of the loss/theft claim). She did say that they would have it on camera but it would "probably not be any help because a label was created at the store and the driver signed for the package but you wouldn't see the exact package he signed for." We agree that we were not satisfied, why would we be? Your store lost the phone, and we were told the only way we could possibly do was to submit a claim online to UPS. The store did not take any responsibility for losing the package at all, and until the post above where they state, " the package was lost somewhere in the warehouse" - should it really matter where it was Warning about shipping from the UPS store at 3152 Little Road in Trinity! Your high value packages are not safe! We have used this store very regularly (2-3 x's per week) for several years, and will no longer be using them as we believe that a theft of our package has occurred and the store is doing nothing to resolve it. On October 17th, we shipped a package to our daughter at college. We insured it and the cashier asked what it was..we told him it was a phone and paid extra to do so. We were guaranteed that the phone would arrive to her in 2 days, which was very important as she has a medical condition which she needs apps on her phone to monitor. We began to monitor the tracking number and it continued to not show as shipped. After 2 days, we began to check and ask the store, but it became very apparent that the package was not going to arrive to its destination and nobody knew where it was. We called several times and the phone was not answered, and finally had to go in person. When we inquired at the store, they claimed that they gave it to the driver" because it was a larger ticket item (they called it a "high value item") , but UPS tracking never shows it being scanned into the system. When we called UPS, they claim that they never received it from the shipper. Interestingly, when we visited the store, one of the workers said that "this is the third phone that has disappeared like this" in recent months, and it has always been an order handled by a specific worker. We believe that the phone was stolen either from within the UPS store at 3152 Little Road in Trinity or in cooperation with a UPS employee who drives the trucks. To date, the manager has not been helpful or responsive with our concerns. We are incredibly frustrated and upset. We are working class people, and the phone is very expensive and our daughter needs it. But then, to have the UPS franchise and UPS handle this with such little lack of interest or care, and not to take responsibility at all is disgusting. We have been referred to the Claim Department but there is basically no way to call in and speak to anyone and is done totally online. The store doesn't take responsibility nor does UPS it seems. The owner of the store, Parth, is also the manager and has not done anything to support this being resolved. We call on the published number and get no answer. Since the value of the item was over $1200, we spoke to the Pasco Sheriff and it is considered a felony. However, it does not get handled by the SO but is handled only as a civil matter. Please feel free to reach out in our DM's if you have had a similar and documented issue with this particular store, as we are preparing to pursue this through a civil suit if needed. We have also reached out to local news and would like to share especially if others have had a similar issue with this UPS location. At minimum, we wanted to share our experience and caution anyone to not ship from this UPS Store at 3152 Little Road in Trinity as your package is not safe. At minimum, it was "lost" and they are not doing anything to rectify the situation- at worst, they are stealing packages of high value items.

    The UPS Store - mailboxcenters - Updated May 2026

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