Got passport photos done quickly and accurately. Thanks for getting me in and out. Amazing serviceread more

They mailed my passport and all my personal information on my passport renewal application to a…read morehouse in Long Beach instead of the passport renewal center. This is nearly criminal, but, unfortunately it is just incompetence. It seemed like they knew what they were doing, until the delivery didn't happen and I checked the label, which had some random address in Long Beach instead of the Texas based passport office in it. How could they be so completely careless?

Wonderful, competent staff and services. It has come a long…read moreway since we first started renting a mailbox many years ago. The mail box rental fees keep on increasing, which is unnecessary and annoying, but the aggravation doesn't equate that of visiting the US postal offices.

AMAZING customer service. They are helpful, friendly, knowledgeable, all around fantastic!!! I used…read morethem to ship items and they always help me out. Been going there for a looooong time and always leave with a smile!!! Parking is limited, there is street parking up front or near. Such a great family own shop!!!! Highly recommended

Quick, easy, and they have a fast Notary service! I've been here several times for notary, and we…read morehad some old blueprints scanned.

Top notch customer service, quick turnarounds for printing, and very affordable. Steve and his team…read morerock!

As someone who mostly goes to the UPS store because i'm the unfortunate sucker who multiple times a…read moreyear has to ship gifts to our remote team, i feel it's a little unfair to write this - since i only drop in as part of a work project i usually resent. I've been going here for years, since LONG before it changed ownership. Sometimes lines are long; sometimes they aren't. Regardless, they scan my packages, and they arrive at their locations - often a little late, despite me always selecting overnight delivery, but that's not this location's fault (I assume). I will say that the new franchise owners are a little more pleasant than the former; I think she'd grown jaded, and as such I kind of totally got it the next time I walked in and she wasn't there - good for you, girl, for selling and moving on. I love that the new team is always hanging out, being real; i feel more at home, tbh. I will say that of the three area UPS stores i've ever had a reason to check out, this is consistently the best. And at least if you wait in line for ages, you can pop over to Steel Cup next door for something good on your way out (coffee/beer/lunch/breakfast/mimosas) - or, if it's been an annoying enough experience, across the lot to Blondies for the hard stuff. in sum, it's a UPS store. if they get your packages out, i mean, that's a win, right?

I have tried this place so many times everybody is great but the woman that works there with blonde…read morehair is very rude and ignored me three times. The other people were great. I don't get it. One time I went in there and I couldn't pull up label and one of the younger guys was helping me and then he helped someone else so I was next in line to go to her and she says I'm not helping you. You have to stay with him. Very condescending.

Came in a couple weeks ago to return a pair of snow shoes. I had already destroyed the box they…read morecame in, but they were in their case. The guy who helped me that day kind of rushed me. He scanned the barcode for this return and a QR code for the return of some pants and said I was good to go. Again, a bit rushed, perhaps because it was 10-15 minutes to closing on a Sunday. After a few days, the return for the snowshoes still hadn't been processed, and there was no way I was going to be put out $70+, so I returned and spoke to another gentleman there. He was able to locate the item - luckily it was still there with a paper taped onto it saying "missing label." I saw the guy print it, so I'm not sure what happened. This other guy, I wish I'd gotten his name, made sure to complete the return process and even invited me to stay in the store until I received the confirmation which was nice. It is on the university campus, but there are 3 parking spots available for quick returns.

I was doing 3 returns today and used the self-serve kiosk, but came across an error processing the…read morelast return. I then asked for help from the store associate who was working, but was ignored. I finally got his attention and asked for help to process my last return and he was very rude and passive aggressive towards me. I was in no shape or form being rude and was asking very nicely for him to help me out. He then proceeded to tell me very rudely "what do you want me to do about it (the return)?". Thankfully, he eventually processed my return, but he did in a way to show that he did not want to do it by throwing my return items aggressively onto the counter. If it were not for the error on my end, I would not be asking for help. I have never experienced anything like this before, and I am still in complete shock with my interaction with this particular worker. I never make reviews like this, and I want to make everyone who goes to this location aware how rudely they treat customers here.

I had an extremely frustrating experience at UPS Store #6543. I came in with an urgent package that…read morealready had a valid UPS label and simply needed it processed. Instead, I was refused service without any explanation. The employee would not review the contents or provide a valid reason; he simply refused my request. The lack of professionalism and basic customer service was unacceptable. Being turned away for seemingly no reason other than his apparent unwillingness to perform a basic customer service task felt arbitrary and potentially even discriminatory. Customers deserve transparency and if we are lucky, a modicum of respect, and I received neither. I will not be returning and would not recommend this location, especially for time-sensitive shipments, and especially if you are a woman. UPDATE: It's disappointing to see my experience dismissed simply because you have "no record" of it. I was there, and not alone. My friend witnessed the entire interaction. Lack of internal awareness doesn't mean it didn't happen. If no one on your team recognized the behavior, that's an accountability issue, not a customer issue. I stand by my review.

I have an e-commerce business and use this UPS exclusively because the staff are incredible. The…read morepost office consistently skips initial scans, giving scammy customers an opportunity to tell me that there package was never sent. Not only has UPS closed that loop entirely but this particular location, is fast as heck, extremely friendly and very accommodating.

Amazing customer service at 8 AM on 4/28!!! I got a 22 by 28 poster, quality was great…read more Self-printing takes a while for retrieval codes which is why I rated it one star less.

Shanel took her time and printed artwork for my baby's nursery with great care and precision. She…read morehad excellent customer service and greeted me when I walked in. Not only did she greet me but she greeted every customer that walked in after me. That level is customer service is unheard of in today's society. I was very impressed with her printing knowledge. I will be back for more prints! Thank you, Shanel :)

Lady refused to spare me a few pieces of tape to return a package and instead wanted me to purchase…read moretheir overpriced rolls lol

A post office that can't mail out packages bc their printers are down. THIS IS THE GHETTO like…read morewhattttt??? You can't mail or do anything but stamps and money orders?

Came in here and Caiden was an absolute all star! He helped me with what I needed to get done in a…read morefriendly and professional manner. I was in and out much faster than expected. 5 stars for Caiden's cistomer service skills.

Does not open on time! It's already 10 past 8 and no one is here. Theres already a line outsideread more

I needed a notary so I came here. Not sure why they have negative reviews, but I received excellent…read moreservice! The staff was super friendly and nice, maybe that's because I had my pup in a backpack with me. He generates a lot of interest lol But seriously, everyone was so friendly and accommodating. They greeted everybody that came in. They notarized my document quickly, and I was done in under 10 minutes. The place has things you need like cards and cute little knick knack gifts. I would definitely come here again for their services. I highly recommend them to anyone.

I am so impressed with the level of full-service at The Mailbox on P.C.H. at the Marketplace right…read moreby Trader Joe's. I have a mailbox rental here and they also take care of my outgoing mail or when I need to send a package. I am able to receive packages that might otherwise be left on my doorstep in Long Beach and could disappear and I just pick them up on my way home from work-it's perfect. So I'm relieved knowing that my mail and my deliveries are secure. Every year around tax season I drop off tons of shredding it's unbelievable how much stuff accumulates and the price for shredding is completely reasonable and since I've been using them for more than 10 years I trust them too. OK and I just have to mention their gift shop! Completely unique gifts and cards, I'm not much of a mall shopper and I love to support Robin and her small business I want them to stick around pretty much forever so I can't say enough good things about her business!