My package was not sent out. It was Stolen internal. I ask for the franchise info They refused to give the franchise info customer service # The Lady at the desk refused to give any info and was rude condescending and loud then run to the back of the store and I had two packages with the same packing slip. I ship out on different days, where their system would reject the second package with the same tracking# but they take the second package and give a duplicate receipt of the 1st tracking Be careful with this location read more

this location is the best! their employees and customer service are always super nice and willing to help. they are also knowledgeable about the area in case need food recommendations etc. everytime i come in they are super chill and friendly. they also let me use some of their supplies ! i always look forward to coming in because they make sure they're able to help in anyway they can (: read more

Paid a huge amount of $ to overnight a package. Dropped it off at *10am* and they guaranteed they would get it out in time. But UPS customer support tells me that the store driver failed to get the package to the warehouse until 7:02 PM and therefore it won't get to me until FOUR days later... at which point I'll be at a different address. I called them to get the destination changed, they redirected me to a different support number and said I should wait until 5:30 because it may still be delivered today. After a lot of conflicting information and redirects, I got to a UPS tech who said it's the store's fault for arriving late, and also only the store that shipped it can change the destination. I called the store again before they closed, but they didn't pick up. Now they're closed until Monday. read more

jimmy was excellent very fast and quick service would be coming to this ups more often

I love this UPS store so much the customer service is everything, Johnny is one of the staff members and he is so amazing always so helpful, patient and kind, his customer service is over and beyond my expectations 20/10. UPS! Johnny goes over and beyond his job description to make sure all of your customers are happy and satisfied, I would strongly suggest you guys take good care of him, and maybe even give him a raise because he makes sure that your customers stay happy and keep coming back, I wish every business had a Johnny he is super amazing. read more

Christina was such a tremendous help solving my problem in a timely manner. I recommend this store to my friends and family.....

Great staff, always friendly and quick to help. Always easy to get and pick up packages that are delivered. The parking is tough so park on the street if you can! read more

An apology followed by a "however..." is not an apology. Please look at your own yelp check in offer. No where does it say for new users only. It simply states: 3 free months with a yelp check in. Edit it if you will not honor it. read more

This store always has new employees and they are unusually unfriendly. I tried to send certificated mail at this location and the young man working there wrongly told me that certified mail costs exactly what regular mail costs--I just have to attach the green tag. Ridiculous! I would only use this location to drop off Amazon returns--watch out--they will try to upsell you. read more

I came in with a lot of questions about shipping internationally from my Etsy shop. Gabriel was kind, patient, and generous in the time he spent helping me find the information I needed!! Thank you! read more

Going to UPS is usually a drag on the list of tasks but not at this location & especially not when Johnny is working! He's always so kind with a smile on his face and is happy to help out. Love this location read more

This review is long overdue! Our 7th Street & Redondo UPS store is the best. I've been a customer for years. Service is excellent, even during the holidays. The UPS team here is super efficient, patient and kind which is everything! I'm especially thankful to JOHNNY & Eric who've handled my shipping & returns effortlessly ~ and to Mgr. Kim whose professionalism keeps things running smoothly even with long lines which can happen. Y'all rock, guys. We appreciate you!! read more

Let me start off by saying, I AM SO GLAD THE LAST MANAGER IS GONE! Kim and Andre are killing it and bring such light and positivity to this UPS Store location. I come into this location about once a week to send out shipments or to check my mailbox and every time I do that staff is so friendly, and if i'm eavesdropping, is so informative. I am also impressed by the new hires! If anyone has had a bad experience there in the past, I highly suggest you give this another visit. read more

The Employees here are Very Nice and Helpful. The location is very convenient to me but the parking lot can get full at times you have Starbucks and Wingstop and Two Other Stores, and it's a small tight parking area. But I'll definitely be back. read more

James and Johnny were so eager to help when I had multiple questions and packages to send out. I didn't catch their supervisor's name but check out Queen's plants they are thriving. Easy, chatty, super good vibes! read more

I was told they close at 6pm, I arrived 545 and doors were locked. Saw employees closing register. When I tried to call they ignored it. I understand they don't get paid enough to care but I think if you are told by staff they close at 6 but then are already closing up at 545 then why didn't you just say 530 and save me the time from driving there read more

This store is always super helpful when it comes to figuring out the best shipping options. The manager, Kim, seems to know all the best mailing sizes and options available and gets me in and out quickly. I have an Etsy business so I ship a lot and now I won't go anywhere else. read more

I'm legit a regular at this UPS. But unfortunately it's not for sending packages. I use my local UPS for Amazon returns. They are super nice and friendly. At times I get embarrassed I have to return so much stuff but they never ask questions or make me feel uncomfortable. Great staff even when busy. read more

I went to the UPS store today and I was extremely impressed with JOHNNY'S and Ashley professionalism and immediate assistance with my companies paper shredding. Their outgoing and helpful demeanor made the experience worthwhile. I will most definitely come to the UPS Store again for all of my shredding needs. read more

Some trash person who has the worst attitude shouldn't be working there I actually prefer the AA girl with the piercings to help me because at least she's decent and friendly the other chick who isn't AA (trying. to be nice) always has a nasty look on her face and does nothing to actually help the customer. I get it you don't own the place and don't make the prices but you can at least be bearable when dealing with the public. Said stuffing was 1.00 when I shipped things here before and was never charged for it then asked if my mirror was made of glass. What else would it be made of? Use your brain. Sold me an oversized art box and did a crappy job taping it (probably purposefully) then wanted to charge to stuff it because I said it was too big. Something told me to go to the other UPS I always go to but silly me didn't. Won't make that mistake again. If i cussed her out or insulted her I'd be the problem but it's ok for you to be rude to someone you don't even know just because you're stuck working there. Fix your face it's only partly your fault you look that way no one did anything to you. Thank goodness for other options I don't have patience for jerks. Next time you'll get your feelings hurt funny thing is my sister said the same thing just a couple weeks ago. Sad excuse. read more

Thank you Kim and Ashley and the whole staff. Every time I come here, everyone is so friendly and help me with any questions I have (typically returning Amazon packages) I also lost my keys over a week ago and guess who saved them :) read more

Great experience as always. I was returning a DIRECTV cable box to DIRECTV and all I had to provide the store was my DIRECTV account number. That's it, no payment on my part , no fuss, no questions. This is not my first visit here and it won't be the last. read more

Every time I come here I forget how convenient this place is. I'm reminded I really need to use this service more often. I had a send a package and it was so quick. The personnel were very accommodating and helpful. This is a good choice for anyone that needs mail box services. Would definitely recommend. read more

Please please please beware! I sent a watch valued over $1000 with this exact location. Package has been lost for multiple weeks stuck on "label created awaiting delivery date" and the employees are bullshitting with me and telling me they'll call me back and they're not. I have a bad feeling that they might be doing something with the high value packages. I even recorded myself packaging the watch up in the store.... Before you ask.. I f***'d up and cheaped out on $40 worth of my profits and skipped the insurance. Lesson learned. Keep an eye on these employees! read more

This place has came in clutch plenty of times. My photo is the email to send documents to. Save yourself some time. read more

The UPS Store - Shipping Centers Near Me - Long Beach, California

The workers here are awesome and knowledgeable. They don't try to up sell you when it comes to the packaging and all that. They even once helped me with notary public services. It does get busy at times, but they're very efficient. read more

Is guys are always patient when I look up information I need to give them on my phone mostly because I'm not sure of what I need to do but they always have a couple registers operating so nobody's way behind me to make it less pressure. They are so good. read more

I had a bunch of different amazon packages to return. I was mainly organized when I got there. Kim behind the counter was very kind, quick, & efficient. Definitely recommend this store read more

Both people working there don't know how to operate the 2 printers. Not very helpful.

Patient, helpful crew tonight. I showed up at rush hour with Amazon problems, and lost my patience. Everyone working was chill, helpful and kind, even when I kinda lost my sh**. I appreciate the three of you that were working 1.9.23 530pm-ish. Sorry for being turdy. read more

went in to get some resumes printed out and Johnny was very kind and helpful! informed me of all of their pricing and made sure i was getting exactly what i wanted. thank you! read more

This place is worst honestly I would not recommend anyone shipping anything with UPS. They are careless and if they lose your package oh well they will not take responsibility. These people delivered my package to an abandoned house after the clerk took my address down wrong of course my package was stolen and they didn't even try to reimburse me for the contents of the package. What a joke if you need your stuff delivered do not use UPS. I mean instead of send my stuff back when they realized it was the wrong address and an abandoned house they just threw at some random house for it to get stolen I even had a signature confirmation and insurance and they still didn't approve my claim....UPS IS A JOKE THIS STORE IS A JOKE AND STAY AWAY read more

Don't bother going here if you want them to go through your stuff before it's sent and steal it. Over 200$ I've shipped with them Gone and then I go to ship one last thing and they went through my bag of contents, this is a private shipping. To respond to the owner: it's a private shipping company correct? You only have the right to ask if perfumes/aerosol cans ect are allowed. Not have my shit ransacked then stolen read more

This store has the worst service I've ever encountered, I dropped off a package over two months ago, got a receipt and now the recipient claims the package was never delivered, I checked the tracking number, the information is incomplete, I called the 800 number they told me to go to the store, I went to the store and an awful person with a horrible attitude basically said she didn't know anything and to call the 800 number back, I asked for the managers information so I can talk to whomever that is and the woman says to me that she cannot provide any type of information other than the 800 number. A driver that happened to be in the store saw how useless and rude she was being and tried to say a word and right away in a very condescending manner she told him to not get involved or engage with me. This woman needs to be fired, she does not know what customer service means at all, she's just there to make her sad minimum wage. As I walked out of the store I could hear her laughing at me and commenting with other customers. People like her completely damage any type of reputation UPS may have, she's a shame. read more

I was amazed at how quick they are at this location! I usually dread having to mail or ship anything because it takes out a huge chunk of my day, but that's not the case at all here! I was in and out. The line moved fast and the girl quickly took my package, scanned it, and gave me a receipt. Very friendly service too. read more

I really like this Ups store. There is some parking and there is usually a line BUT the staff are awesome and move quickly. They also make eye contact and communicate they will be with you soon. There prices are good also. I have been coming a little more then 2 years. Recently i was downtown and tried a different ups. Hated it. Parking was available but poor signage. The service was ok but the sytstem was complicated. In tge end they charged me $3 to email them.my shipping label. Tgey said $3 was there minimum transaction fee? Whatever i will stick to the ups on 7th and Redondo. Its farther but its less hassle in tge end. And i like the staff on 7th read more

Feeling like being scammed. Return Shipping a parcel to Texas costs $75 at this UPS store??? The seller on Amazon charged me $28 to ship it to me. Then the UPS upsold me for another $26 just in case the package got lost?? And they said it's not even covering in case the package is damaged. It needs to be another $30 packed by them. I didn't have time to deal with it cause of work so I paid. Would not use their service again if I have to ship anything else myself. By the way they also refuse to give me the paper I signed for declaring the value of the parcel. I insisted then they made a copy. I mean I paid for the insurance and no paper to give me at all to prove that I declared the value and how much I declared? Come on. You guys are quick to swipe my credit card and doesn't give me any prove of the service I purchased and I had to insist to get a copy. read more

The UPS Store - Total of $101 just to ship to texas??? - Shipping Centers Near Me - Long Beach, California

Their online website says they offer a notary service. This is incorrect information as I showed up, and they don't. The notary wasn't off - they just don't have one working here at all. ‍ read more

I came in around 2pm today to drop something off. While one clerk stood there chatting with some girl about their boyfriends, I waited in line for the other employee who was working. I was eventually helped by a friendly and courteous Asian employee. read more

Julie was phenomenal! Excellent customer service with a smile. Made my entire process a breeze. I will be back. read more