Not sure what the other people have had bad experiences with... This location is very convenient…read more Easy parking, places to drop off if it's already labeled, and kind employees. Mike at the front desk was awesome. He was handling the line like a champion... Somebody give this guy a raise! Also, I had taken the same package to UPS about a mile away and it was going to be four dollars more there!

I paid $80 to have FOOD shipped to me in Denver overnight from a bakery in NOLA. It was to arrive…read moreon a Friday and after not seeing it or any notice from FedEx, I waited until Saturday per the tracking information online. I later find out that they close at 2 so I won't get my PERISHABLE FOOD that I need for a gathering TONIGHT until MONDAY. After calling customer service, one person said the reason is because "the address was wrong" and another person said they couldn't access the building. Regardless, I got no notification and the office is not closed for me to pick it up. This is a very pitiful attempt at delivering packages.

In my experience, places like these tend to range from mediocre to awful. I've had many a days…read moreruined at shipping/printing centers. I've learned to simply accept the inevitable. Scratch everything. Draw a new line in the sand. This is the single greatest shipping & printing center I've ever been to. Why? The two employees are infectiously nice, friendly and knowledgeable. I've made this analogy before but it doesn't make it any less true. When I come here, I feel like I'm the lead character in The Truman Show. Ya know, that Jim Carrey movie from the late 90's? It's like people are paid to be nice to me. To wait on my hand and foot. To treat me like royalty. That's what these two dudes bring to the table. I've only seen these gents working here. They somehow manage to never break a sweat. Phrases like, "thank you," "no problem," "you got it," "my pleasure" come to mind. These guys deserve every star in the book. In this case, five. Thanks for always making my day an uneventful one!

My social media profile was linked to my personal identity, so I was "outed." When I entered the…read morelocation to do an Amazon return I was called sexually explicit terms with personal family issues twisted in to be as cutting as possible. I'm not fully sure why. The owner sent weird texts implying things and I wish I kept them but I blocked him during a panic attack.

I dropped off a prepaid return item this morning around 8:30 and was immediately greeted by a very…read morefriendly staff member. She scanned my code, printed a receipt and even went as far as to add additional tape to the package. Fortunately for me, this store is located within walking distance of my home.

I just went into this office to print a 36x48 poster and they were super helpful and got it done…read moreright away for me! My poster turned out awesome and was quick and if you need bigger posters printed go here!

Everyone that works here is always super nice, friendly, and helpful! I would recommend!read more

Lost my packages and finally said they found it in the back, after many returns by me & items…read moremissing from them!!!

Great customer service! DEEPAK is awesome! Every time I come in to the store, I'm treated like…read morefamily. I won't go anywhere else for my mailing needs. This place is a little further from my home than other stores, but I don't mind going a little out of my way, it's definitely worth it!

This is absolutely the worst UPS store. I live a block away. The people that run this place are the…read morerudest most unkind unhelpful raisin employees I've ever met. I've never had one experience in here too, which I wasn't talked to in belittle to the point where I'm furious. I've been in the store no less than 100 times and I've never had a good experience. I am definitely going to move over to another UPS store do not give your business to these people

I've had many great experiences working with the folks at Pakmail…read more They're open and honest about the various mailing options -- and they say up-front that if you're using the U.S. postal service option, you can take it the local post office and pay a lower rate there. I appreciate a 1-stop shop for all my shipping/receiving needs.

Thank you, Heidi and Owen, for the excellent customer service. I appreciate your kind and patient…read moreassistance.

We needed to copy a binder of legal documents. We had problems with the self serve copier. The…read moreassistant manager came to the counter and offered to help us. She scanned the documents for us and verified that they copied on to our drives. She was kind and patient.

Fedex drop off was super fast. No lines. Could not be better. Highly advised for the future.read more

I made an appointment for LiveScan fingerprinting services at this location after having an awful…read moreexperience at another UPS Store location. This UPS Store was awesome!! The employee was friendly and helpful, providing step by step guidance on how to log in to the fingerprinting machine. Once I was logged in, she provided instruction on the best way to have successful fingerprints, and when my fingers weren't cooperating, she helped with lotion, wiping down the scanner, and holding down certain fingers until I submitted successful fingerprints. The entire experience was quick and easy!!

Granted I have only dropped off prepaid returns here but the staff members have been very friendly…read moreand accommodating. I cannot speak for their other services, however, they're the only location I'll use for prepaid returns. Blake handled my Nespresso returns with a big smile. My last visit was equally as pleasant as this one. Fortunately, they are located near my home.

Had a couple of packages to drop off and send to a seller, Kenneth was attending me today and was…read morevery helpful and informative. was patient and helped me process all of my packages. very kind and respectful individual, definitely coming back for any of my future UPS needs. great work Kenneth!

I paid approximately $200 for guaranteed next-morning shipping and ended up with ruined medication…read moreand one of the worst customer service experiences I have ever had. I shipped medication to Phoenix that required refrigeration, which is why I paid for next morning delivery. The tracking history showed no delivery attempt on the promised day. The first attempt was not until the following day. My husband did not answer the door during that second day attempt. I acknowledge that, but the attempt happened a full day after the delivery we paid for was supposed to arrive. After that, the package was lost for over a week, and the medication, worth more than $1,000, was ruined. My husband called this store to seek a resolution. He told me that during that conversation, the owners called him a thief when he said he would dispute the shipping charge with our credit card company. Approximately 20 minutes later, I went into the store myself to request a refund of the shipping charge. Both owners, a married couple, were there. Once they realized who I was, I found them immediately dismissive and rude, particularly the female owner. They repeatedly emphasized that UPS Stores are independently owned franchises and said they were not responsible when UPS failed to deliver next day. They told me I needed to call the 1-800 number because UPS itself would have to issue the refund. At the same time, they insisted I would not receive one because the delivery failure was not their fault. I understand that a locally owned store does not control every step of a package's delivery. However, explaining the refund process professionally is very different from arguing with a customer, dismissing the tracking information, and insisting that pursuing a refund is pointless. The owners had a printed copy of the tracking history and repeatedly pointed to the attempted delivery. That attempt was on the second day, not the promised delivery day. Their printout appeared to be cut off, and they continued using that second day attempt to argue against my complaint instead of carefully reviewing the dates. When I mentioned disputing the credit card charge, I was also accused of stealing. I was requesting a refund for a guaranteed service that had not been completed on the promised day. Being accused of theft over that request was insulting. The male owner then said words to the effect of, "If $200 is so important to you, let me give you cash right now." He even took out his wallet! Customers were coming in and out, and I found the remark condescending and embarrassing. The issue was that I had paid for a specific, time sensitive service and expected my concern to be handled respectfully. Ultimately, UPS reviewed the tracking history, recognized that the first delivery attempt had not occurred until the second day, and sent me a refund check. Despite the owners' insistence that a refund would not happen, UPS issued one. That refund addressed the shipping charge. It did not undo the loss of the medication or the way I was treated at this store. I rarely write negative reviews, but this experience deserves an honest account. Delivery problems can happen. What I cannot accept is being belittled and accused of stealing while trying to resolve one. The owners may not control UPS delivery operations, but they absolutely control how they treat their customers. Stay away!