I paid $80 to have FOOD shipped to me in Denver overnight from a bakery in NOLA. It was to arrive…read moreon a Friday and after not seeing it or any notice from FedEx, I waited until Saturday per the tracking information online. I later find out that they close at 2 so I won't get my PERISHABLE FOOD that I need for a gathering TONIGHT until MONDAY. After calling customer service, one person said the reason is because "the address was wrong" and another person said they couldn't access the building. Regardless, I got no notification and the office is not closed for me to pick it up. This is a very pitiful attempt at delivering packages.

2 out of 8 packages delivered to my house in Littleton CO without issue. Have 3 open case issues…read moreafter a dozen phone calls. I spent 40 years with the Department of Defense and have lived in several states. Sanford Fl is the best FEDEX location I have experience. Littleton CO is by far the worst. My CP is 703-851-4629 in case someone from this company would like more details.

In my experience, places like these tend to range from mediocre to awful. I've had many a days…read moreruined at shipping/printing centers. I've learned to simply accept the inevitable. Scratch everything. Draw a new line in the sand. This is the single greatest shipping & printing center I've ever been to. Why? The two employees are infectiously nice, friendly and knowledgeable. I've made this analogy before but it doesn't make it any less true. When I come here, I feel like I'm the lead character in The Truman Show. Ya know, that Jim Carrey movie from the late 90's? It's like people are paid to be nice to me. To wait on my hand and foot. To treat me like royalty. That's what these two dudes bring to the table. I've only seen these gents working here. They somehow manage to never break a sweat. Phrases like, "thank you," "no problem," "you got it," "my pleasure" come to mind. These guys deserve every star in the book. In this case, five. Thanks for always making my day an uneventful one!

My social media profile was linked to my personal identity, so I was "outed." When I entered the…read morelocation to do an Amazon return I was called sexually explicit terms with personal family issues twisted in to be as cutting as possible. I'm not fully sure why. The owner sent weird texts implying things and I wish I kept them but I blocked him during a panic attack.

I dropped off a prepaid return item this morning around 8:30 and was immediately greeted by a very…read morefriendly staff member. She scanned my code, printed a receipt and even went as far as to add additional tape to the package. Fortunately for me, this store is located within walking distance of my home.

I just went into this office to print a 36x48 poster and they were super helpful and got it done…read moreright away for me! My poster turned out awesome and was quick and if you need bigger posters printed go here!

Everyone that works here is always super nice, friendly, and helpful! I would recommend!read more

Lost my packages and finally said they found it in the back, after many returns by me & items…read moremissing from them!!!

Great customer service! DEEPAK is awesome! Every time I come in to the store, I'm treated like…read morefamily. I won't go anywhere else for my mailing needs. This place is a little further from my home than other stores, but I don't mind going a little out of my way, it's definitely worth it!

This is absolutely the worst UPS store. I live a block away. The people that run this place are the…read morerudest most unkind unhelpful raisin employees I've ever met. I've never had one experience in here too, which I wasn't talked to in belittle to the point where I'm furious. I've been in the store no less than 100 times and I've never had a good experience. I am definitely going to move over to another UPS store do not give your business to these people

I've had many great experiences working with the folks at Pakmail…read more They're open and honest about the various mailing options -- and they say up-front that if you're using the U.S. postal service option, you can take it the local post office and pay a lower rate there. I appreciate a 1-stop shop for all my shipping/receiving needs.

Thank you, Heidi and Owen, for the excellent customer service. I appreciate your kind and patient…read moreassistance.

We needed to copy a binder of legal documents. We had problems with the self serve copier. The…read moreassistant manager came to the counter and offered to help us. She scanned the documents for us and verified that they copied on to our drives. She was kind and patient.

Fedex drop off was super fast. No lines. Could not be better. Highly advised for the future.read more

I made an appointment for LiveScan fingerprinting services at this location after having an awful…read moreexperience at another UPS Store location. This UPS Store was awesome!! The employee was friendly and helpful, providing step by step guidance on how to log in to the fingerprinting machine. Once I was logged in, she provided instruction on the best way to have successful fingerprints, and when my fingers weren't cooperating, she helped with lotion, wiping down the scanner, and holding down certain fingers until I submitted successful fingerprints. The entire experience was quick and easy!!

Granted I have only dropped off prepaid returns here but the staff members have been very friendly…read moreand accommodating. I cannot speak for their other services, however, they're the only location I'll use for prepaid returns. Blake handled my Nespresso returns with a big smile. My last visit was equally as pleasant as this one. Fortunately, they are located near my home.

Had a couple of packages to drop off and send to a seller, Kenneth was attending me today and was…read morevery helpful and informative. was patient and helped me process all of my packages. very kind and respectful individual, definitely coming back for any of my future UPS needs. great work Kenneth!

On May 30, 2025, I received multiple electronic confirmations that USAA's $14,000 fully endorsed…read moreroof check - by both me & my mortgage company, per my homeowners' insurance policy, for hail damage - was at this UPS store, for pick-up. However, when I arrived here, including with - while I violate my own HIPAA - a broken baby toe, wearing a surgical shoe, per my podiatrist and Urgent Care/ER doctors - the entire staff could not, and would not, find the missing - essentially *CASH* - $14,000 USAA roof check. Not only do I have a fiduciary responsibility to not lose USAA's funds, I also have a fiduciary responsibility to pay my roofer, Jon Feltwell, of Company Roofing, who has a fiduciary responsibility to pay his roofers/staff. I could not let my team down. However, shockingly, when this guy in this video walked in, yelling & cussing loudly on his phone, interrupting my conversation with Owner Pam's staff, trying to understand where the missing/cash fully endorsed $14K USAA roof check was - while being told it was at a "UPS Store Access Point," while inquiring what an Access Point even is, when I was told it was being delivered to a UPS Store, then I was requesting a list of "UPS Store Access Points," to begin a Wild Goose Chase, this guy rudely interrupted. When I used my therapy skills and my NYC/CO FBI Agent dead dad's Vietnam Veteran Pilot tactics of being "cool, calm, and collected," instead of being trusted, believed, and respected - by Owner Pam's staff, the white male customer in this store (who was also sexist/misogynistic), and by this guy, instead I was victim-blamed and attacked, as per this video. This led to my suffering a mental, structural, brain-health condition, a totally preventable stress-induced migraine, and my having to take my migraine medicine. I left the store, and immediately called 911. Shockingly, Denver Police sided with this sexist/misogynist guy. Feel free to read all the other reviews about how rude Owner Pam is. Feel free to follow my lead, and take your business elsewhere! Vote with your feet & wallet, and - per capitalism - give your money to business owners who respect customers! FYI, I also called the Federal Bureau of Investigations (FBI) about this UPS Store & Owner Pam. The FBI told me to report Pam/this UPS Store to: 1. Federal Trade Commission (FTC) for: A) Unfair or Fraudulent Business Practices B) Discrimination in a Public Place, per the: i) Americans with Disabilities Act (ADA) - my broken baby toe/surgical boot, per my multiple doctors ii) 1964 Civil Rights Act - my sex/gender, as a woman/female, when he called me both a "bitch" and a "Karen," for doing the right thing for USAA, my mortgage company, my roofer, and for my roofer's staff The fact that Denver Police protected this business - who abused their "power" - per the FBI? Shop here at your own risk!