I love this store very dependable open on time everyday great customer service skills the lady destiny she and her coworker get you in and out and respectful manner if I could put 10 Stars I would read more

Hey yall! I've been shipping letters with usps & ups. It's only $.99 cent to send and or $1.69 sometimes $.79 cent. There's never a huge issue with doing this other than sometimes the employees really don't wanna be at work and it shows, otherwise sometimes they're in good moods. It's quick and efficient. My letters get there on time no issue. I can just walk here. Open on Saturdays! Thanks! read more

horrible access point location , this place reverted my package back to the ware house facility for this to cause confusion with in the UPS system and now my package can not be rerouted and will cost me twice in international fees . So I recommend utilizing another access point location ! Very horrible experience. read more

I was reading reviews and so surprised, as Ive always been impressed by the awesome customer service. And to anyone posting they were annoyed they arrived a minute past closing and they wouldn't open for them ??? seriously! read more

Customer service is Shallow from the moment you walk in, and if you have an Amazon return it will not make it to the truck and you will absolutely be waiting for your refund for years being one of the statistics. I dropped my package off for Amazon return had to pay for a label cause I didn't have a printer to print my own label. Was told pickup would be that day but somehow it nvr made it to the truck this was on 5/10/2025 package dropped off. On 5/24/25 still inquiring about my refund still has not been scanned for the truck. Physically went into the store. I was told by someone playing manager that it's already been shipped out and once it leaves the facility it's out of their hands. Come to find out it's a lie that was told to shut me up and get me to leave. I hope the store sees this review because I'm not going to stop until I get my money back for my package that was supposed to be returned. I have already reached out to the complaint center for UPS, a couple news outlets (pending response), all my social media platforms, and a couple other outlets. I am not going to keep going into businesses that think they can decide how to treat people and have the audacity to create scenarios and lies. read more

This store used to be great. I think the owner changed or they became lazy. My package wasn't sent out correctly. I provided everything. The you Hispanic girl with brown hair took my package. They don't realize if it was their package they would be upset. No customer service or accountability in this location. They didn't put the right slip on the return package so it was tendered to a return agent by usps. Save yourself a headache and go elsewhere. read more

Have used this store for several years and wanted to share how efficient and pleasant everyone is who works there.

Horrible customer service!!! Don't bother at the store at Tropicana by Hualapai. Both men workers in there did not care at all about me as the customer. They were closing up for Thanksgiving on the day before. They have a sign posted that they would close an hour early (5). I was there at 5:01. Both men saw me. One ignored me. The other signaled no a few times and then turned his back on me. I just needed to drop off 2 packages for my customers. Their website said they closed at 6. To see me and have their computer still on and ignore me was very sad and frustrating. Those that care about their customers would have opened the door and taken the two packages. It would have taken less than one minute. read more

I'm so sorry I went to the store.. they created a total nightmare for me.. They know nothing ups policies.. or they just ignore them and do what they want.. I've used UPS for many years.. but unfortunately, the blame rest corporate UPS for allowing this nonsense to continue with these incompetent unethical people working here as to it. I will never use UPS again anywhere for allowing people like this to take advantage of you and me .. read more

Great service , quick and easy . Employees are very kind and helpful. Came in for just a copy and got excellent service and quick and easy help . Thank you. read more

Waited about 25 mins to get my Amazon package returned, the employee zoomed in on would show someone how to use the copy machine and then go back and take a sip of her drink then play on her phone and come back every 2 mins, it was a complete joke, I'm not sure who's managing this place but they really aren't watching their employees, there's no reason why I should've had to wait this long when it took about 30 seconds to scan my return and then I left read more

The UPS Store - The store line - Shipping Centers Near Me - Las Vegas, Nevada

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This is the worst UPS store they are dishonest.. avoid the store at all cost.. they screwed me out of $10.. I need a package shipped to a UPS access pick up location... I called the store to check if they were a UPS pick up access point location.. and verify address to use. I was directed to use store. Address my name on package and that's is as is with all access points locations I double cheaked ever thing with store even to pick up package there's no cost as long as it shipped u p s as is with all u p s locations. No cost to pick up ..this is done to prevent. You package. To sit out side your home and vulnerable to be robbed.. This is a secure location. Keep your package safe and secure but now you have to deal with unscrupulous UPS stores franchisees... like this one at 2550 e dessert inn rd Las Vegas and change the game plan after. They get your package this store did so I proceeded to have the package delivered through this access to this store . Now after package. Arrives. I go to pick it up this store changes there tune. And hold my package hostage ..refuses to give it to me y package and demands I pay them $10.to get I already paid to have this packame shipped with UPS.. now I have this scamming store robbing me and holding my package hostage with the extortion fee of $10.. avoid this store. I have had. 50 or more packages. Shipped. With ups to the access point pick up location. Never ever had a problem . This is truly one for the books. I never felt so ripped off scammed with this store and their gangbanger mentality they all should be fired and UPS should remove their franchise after this. I don't think I could ever use UPS again.. read more

Amazing service from Denise. She was kind and professional and helped me with every service I requested and get everything done quickly when I was on such a tight schedule. Will definitely be back to this store because of her. read more

I would like to thank Britt for helping me today the day after Thanksgiving I don't have a printer at home and I'm a senior citizen and I rely on the UPS store to help me and Brit was wonderful today she helped me to print my moving vehicle permit as it expired tomorrow I don't know what I would have done without her help all of your people there are wonderful and I am so thankful for them read more

Do not go here for lamination services, a very sentimental paper was ruined. They need to have more training and experience on what can and cannot be laminated. read more

Always polite and speedy service at this UPS Store, it is my go-to spot for shipping!

Doors open and store well staffed during open hours. Staff was friendly and helpful, both wearing masks (I'm glad to see people working to limit ppl getting sick/missing work and helping to put the pandemic behind us). read more

*Late review - this is for Jan 21 about 2pm Customer service: 5 stars! If I could give 6 stars for me and my brother's wonderful experience at this store. Helena is amazing! She is fast, efficient, friendly and aware of her surroundings. Me and my brother got in first and we asked Helena about sending something by email to print. She directed us to the side by the door where the instructions for email and the beeper (beeps when they receive your email) are located. Then people started coming in, about 3 more people in the line. Helena was already helping the people in line. When we are about to pay for the print, we were ready to fall in line again but Helena saw us and politely let the people in line that we came in first. Then we needed to print more stuffs but this time, we are using usb. She then directed us to the usb port. While my brother is finding his usb, Helena helped other customers then when she saw us ready again, she politely let the people in line know and went back to helping us. We mailed 2 regular size envelope. I also gave her a USPS priority box and she confirmed she can mail it. She's awesome! Store: clean and organized. A bit small than other UPS store but it is alright. Price: It is a little bit pricey than USPS for regular mail and a bit pricey than library for printing but it is worth it. Also as comparison for the USPS store in the same complex, the USPS store was closed when we came and it says will open at 2pm (after lunch). When we walked out of UPS and saw the USPS again, it was still closed and it was already past 2pm. So I would say UPS is better choice for us at that time. Recommended, will come back if in the area. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Went in to print a single sheet of paper. we were charged $0.59 for the copy, $0.05 in tax and $2 for scanning, so $2.64. we did not scan ANYTHING, but I just wanted to go. Charging $2.64 for a single piece of paper with some ink on it is a rip off. read more

The UPS Store - Rip Off - Shipping Centers Near Me - Las Vegas, Nevada

I waited until I experienced this several times...but what is going on with the ANGRY dude black hair pony tail!?? He sounds like he has a S African accent I could be wrong. He is so rude!!! I'm done at this store... I'm paying $28 to ship something that costs less than a pound than this guy is making me feel like I'm bothering him!??? NO ABSOLUTELY NOT! read more

Very good experience here quick fast and happy service. This is located in a plaza with a lot of space had no problems parking and even at 9 AM on a Saturday there was no line. Kind of an unusual and small location but yeah this place gets the job done and I really enjoyed it. read more

This UPS Store is "as good as it gets" when it comes to professional service and just good, ole fashion politeness! Something for which Las Vegas Customer Service is sadly lacking.....I stood in what I thought would be a long line, with a long wait to boot and watched John Aceves, the Store Manager eat that line up in mere minutes! Don't waste time going to the others if you live in Las Vegas, close to E. Desert Inn Rd. You've got a "treasure" sitting right in your very own backyard! Thank you, John for an outstanding "first time" visiting your store! I was impressed with the quick, yet not feeling rushed service that I received from the moment I walked through the door to the completion of my transaction. It is greatly appreciated and I wish your store continued fame!! You are restoring the faith in customer service here in Las Vegas one package at a time! Thank you! read more

The UPS Store - The UPS Store at 2550 East Desert Inn Rd. in Las Vegas KNOWS how to get it done!!! - Shipping Centers Near Me - Las Vegas, Nevada

Don't ever go to this store they are rude and liars. I had an official document that had to be recorded with the county government immediately. After preparing the document it had to be notarized. I went there for their notary services paid the 15 dollar fee. The notary checked my ID and then stamped it with her notary. I went to the county government to file and record the document and upon presentation of it the county worker said the notary had forgot to fill in the date which needed to be witnessed. The document could not be accepted. I had to start over in preparing the document and then get it notarized properly. So I did all of that at the government building because this was time sensitive. I called the UPS store to tell them of their error and they told me to just fill in the date myself. But the county said the date of signing must be witnessed by the notary and only they could fill that out. Then the UPS store told me if I wanted a refund I would have to come back to the store with the original document they had notarized and my newly notarized document by the county government. I did all of that and they told me the government was lying to.me and I could of dated it myself. I tried to show the clerk how it was crystal clear that the notary Must witness In witness whereof on this _ day of_, 20_. I was never rude and didn't use any cuss words but was adamant that she was wrong and repeatedly attempted to show her their mistake on the document. She became belligerent and loud because I refused to concede that she was right. When I asked for information on a district manager or corporate headquarters that I could contact. She became extremely agitated and told me to get the f..uck out & she was calling the police & proceeded to call them immediately without warning. I paid for a service I didn't get and rather than admit their error she became combative and very nasty. It's the principle that counts here. read more

UPS Customer service sucks the recorded assistant is no help what ever ask to talk to a person and it just sends you no a goose case straight trash No Help what so ever F this place!!!!!! read more

Still not a word, apology or effort from the owner to address or See what the issues are or how they can help,

The store manager is not properly trained in her job. If you have packages that need to be packed or shipped this ups store is not the one to go to. There quality of work is unprofessional and done with not a care in the world. Amazon or any returns customers got to be careful that they reading there QR codes. There is no structure in this building and everything and everyone is always all over the place. And way to understaffed and nobody there is trained correctly so be careful and make sure you have information prior leaving the business. read more

The clerk was wearing a plastic mask BELOW HER CHIN. When I asked her to cover her nose and mouth, she walked away and said "goodbye". When I asked what her name was, she refused to say. They did not give me a receipt for my packages. read more

JAY RAMOS YOU ARE AMAZING!! thank you so much for your help and for your patience with me. i really appreciate you.

Solid location; nice folks; very clean, friendly and thoughtful. Very professional black lady and gentleman at the counter. Since I was dropping off a package, my only issue was the exterior sign was small, although that may have been the shopping center -- which was very clean and well kept up -- or the zoning board! read more

Worst place to your mail. Rude employees!!!!! I don't even get half my mail. They always send it back. There's always new employees in there, who doesn't know what they are doing!!!!!!!!! Thenk God I only have 3 more months here. read more

Excellent service they were speedy and very helpful and the prices were excellent glad to have came there they are always friendly and helpful read more

Was rushed to put in my packages and Package did not get to person until 5 days after paid for expedited shipping

I came to this store to have a package sent to a relative. There were two ladies working, one thin and another a bit heavy set. I was in line and I was called to the register by the heavy set person while they were on the phone. She then walked off and sometime later she comes back and I say, "don't worry I have all day". She then said I was rude for commenting and she didn't have to help me. So I go to the thin lady and I say, "Wow, I didn't realize I was the rude person". The thin lady said that she didn't have to help me. If I didn't need this package sent, I would've gone elsewhere. Can't believe I spent $50 there. Last time! Promise! read more

Fast. Friendly. Efficient. A fine example of what a UPS Store can be. Thank you! read more

Whoever was working today at the front with the Knights gear on was so rude I literally left. I just moved to this area and I will never be back. Learn how to talk to your customers!!!! read more

The customer service at the UPS is excellent. Mr. Aceves and Ms. Jones are perfext examples of exemplary kindness and patience. Both of them deserve the customer service awards. read more

There's a reason why I believe Fed Ex (I prefer Fed Ex for many reasons- excellent service, ground shipping is reasonable, and dependability overall) to be superior when it comes to shipping your packages. The experiences here reinforced my belief. (Ok, you've probably seen (or heard about) the recent videos of the delivery drivers throwing the fragile boxes over the fence- it was all over the news last month, during the holidays.) This small store is located near the La Bonita supermarket. My husband went here several times for packing and shipping services. My husband sold some limited edition statues (read: FRAGILE) for his dad. These statues (John Wayne, Laurel & Hardy, The Honeymooners) were collector's items. In addition, they were very heavy. The rep said that his packing of the statues was excellent, and claimed that "The only way these are going to break, is if they get run over by a truck!" Well, he was wrong. It was a big mess. The buyers had to request refunds. My husband had to call this guy up several times, and then he referred them to corporate. I think there was a total of four visits here, and only one statue made it to the buyer without any damage. Needless to say, we are no longer selling fragile items of this nature. After several failed attempts, it's safe to say, we will not be using this shipper anymore. We don't want anymore headaches. It looks bad if you're a seller, and items can't be shipped in a proper manner. It's frustrating because you do your part as a seller, but depend on the shipper for service, but this company cannot deliver its promises. read more

John helped me find the best rates to mail several important documents. He was thorough, kind and efficient. They offer many other services here besides UPS, for example you can get your keys cut here. While I was in the store several other customers came in and everyone was served politely and had all their questions answered ie: getting a PO BOX. There is lots of parking in the lot. Friendly Staff. A++ read more

Always friendly and helpful. Fast service. I mostly use it for Amazon returns and it does not take me more than 5 min usually.

Trainee/team member Jay, saved our day! We had a very difficult large heavy piece of furniture to send home to Seattle area. Jay was eager to help us (I was in shock!). They helped us make a customized box that could hold and protect our special piece of furniture. Jay had a positive attitude, expertise in packing, and was strong! Thank you for helping us, we are very thankful and grateful!! read more