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    The UPS Store

    4.4 (65 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

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    Recommended Reviews - The UPS Store

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    Daryl H.

    The UPS Store on 8550 W Desert Inn Rd Ste 102 Las Vegas, NV 89117 has really caused my family a lot of grief. I went in there in Monday morning 6/26/23 and told them I needed to send my wife her passport in Chicago for a trip her and my son were leaving to on Sat 7/1/23... The young people working there really seemed like they had no interest in being there to begin with! No one knew how to answer my questions. The girl helping me had no idea. She had to keep asking other people what to do. They told me to overnight my wife her passport would be $99... I did not need it to be there over night and was told if I spent the $24 it would get there by Thur FOR SURE!!! I thought worst case scenario was we had a one day cushion (Friday)... Here we are on Friday. No passport... I drove down to the store and raised hell on why was I told that for sure it would be there by Thursday... The manager told me if you use ground there is no guarantee. Well if your employees knew what they hell they were doing, they should have NOT told me it would be there for sure... If they would have told me there is no guarantee I would have paid the $99... WHICH IS LUNACY!! These guys have caused my wife & son to miss my their birthday trip to Turks and Caicos... Thanks UPS Store... I WILL NEVER USE YOU AGAIN!! I have no trust in your services... I would put some $$ into training your employees!

    This UPS is the BEST, I am no kidding. I walk in 4:57 and they close at 5. But they just start server me, I need to print out 100 booklet which will be take so long, they are so nice and help me out. Thank you that's all I can say

    Very nice UPS store. Love the card selection

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    4 years ago

    Helpful 3
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    Love this 6
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    3 years ago

    Helpful 2
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    1 year ago

    Mel is the sweetest! No matter how hectic it is in the store she remains patient & empathetic! She deserves a raise

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    Photo of Vanja D.
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    3 years ago

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    Photo of Local

    Local

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    2 years ago

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    Local

    Helpful 1
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    3 years ago

    I mostly go there to return my AMAZON PKGS, but ALL their employees so far are very nice, abs when they're not real busy even better.

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    3 years ago

    Business owner information

    Photo of Local

    Local

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    4 years ago

    Helpful 0
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    3 years ago

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    Photo of Local

    Local

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    Photo of Mi V.
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    5 years ago

    Business owner information

    Photo of Local

    Local

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    3 years ago

    Business owner information

    Photo of Local

    Local

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    3 years ago

    Helpful 0
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    7 years ago

    Business owner information

    Photo of Local

    Local

    We appreciate your feedback we will see you soon again .

    Helpful 1
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    7 years ago

    Business owner information

    Photo of Local

    Local

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    7 years ago

    Business owner information

    Photo of Local

    Local

    Thank you for your review . We always happy to assist you.

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    7 years ago

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    Photo of Local

    Local

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    Photo of Chief G.
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    5 years ago

    This place is great. Quick and painless. Excellent customer service. My go-to place to notarizing and mailing.

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    Photo of Local

    Local

    “Thank you! We hope to see you again soon.”

    Helpful 0
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    5 years ago

    Helpful 1
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    6 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
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    Photo of Beth S.
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    7 years ago

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    Photo of Local

    Local

    Thank You Beth.

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    8 years ago

    Business owner information

    Photo of Local

    Local

    Thank You Sara for your nice review.

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    11 years ago

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    Photo of Local

    Local

    Helpful 4
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    6 years ago

    Helpful 1
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    9 years ago

    Helpful 0
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    Photo of Dede S.
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    6 years ago

    Friendly staff. They take care of all my shipping needs. Super helpful. Had a box there for 5 years

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    Photo of Angie B.
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    7 years ago

    Great, cordial, competent customer service. There's a lot of options in the neighborhood be sure to patron the best!

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    Photo of Local

    Local

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    6 years ago

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    Photo of Carrie G.
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    4 years ago

    Always quick and friendly service, convenient location to stop in to drop off packages.

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    7 years ago

    Business owner information

    Photo of Local

    Local

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    5 years ago

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    7 years ago

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    Local

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    7 years ago

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    Local

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    7 years ago

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    Local

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    Photo of Jay M.
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    4 years ago

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    Local

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    7 years ago

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    Local

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    6 years ago

    Best ups store loved . Perfect customer service and super friendly . Recommend !!! Best storeeee . Recommend !!!!

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    6 years ago

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    Photo of Bea O.
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    6 years ago

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    Photo of Tim J.
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    8 years ago

    Business owner information

    Photo of Hardeep K.

    Hardeep K.

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    6 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I've had a box here for over 12 years and I'm thankful for Hardeep and staff for their service.

    Mentioned in 7 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (59 reviews)

    I don't write many negative reviews because unless service is so bad that it calls for one, I'm not…read moreone to tear down a business. That being said, I paid all fees associated with international packages (which you are obligated to do to even receive said packages) with receipts. 3 months later, UPS is applying late fees and issuing additional charges because they cashed my check, charged my cards, but they didn't attach any of the money I paid to my account. It's insane to me that they had over $800 floating around in their system that they already took from me but because they didn't tie it to my account, my account is being penalized and charged for late/missing payments. Countless hours wasted and another potential couple hundred bucks to resolve this entire issue. Not too many options out there but definitely don't go with UPS.

    Javier, Ashley , and another gentleman have been helping with my employers returns for a couple…read moreyears ! Why they don't have 5 stars I'll never know . People just seem to get less kind all the time . Maybe it's angry people mostly write the reviews ? I don't know , but the service is outstanding and the people they hire can't be any sweeter . I just don't understand what people want . Service requested is always filled far faster and more professionally than an UPS store I've ever been to ! The value to me is enormous since I'm a Corporate Assistant and do weekly returns before and after work ! I highly rate the service 5+Stars ! Be kinder people, or at least write a review to catch up with the mean folks out there . We are all Humans just trying our very best ! Thank you , Christine Marie Adler

    The UPS Store - shipping_centers - Updated May 2026

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