Avoid this Store at all cost if you want to seamless process to your shipping and pick up needs everything is very complicated when it comes to the individuals that work here. Seems like they know how to do the routine job of shipping out Amazon returns and that's pretty much it sad to see a store like the servicing the community and not thriving with a potential clients it can hold onto go I'll read more

The lines are always long and the older lady is not friendly and gives priority over people she knows and is so slow. The younger guy is ok but the turnover is crazy high there I'm not sure if he is even there. I wish there were a closer ups closer or I wish I could go to usps but Amazon returns are at ups sadly .. if you don't have to go here try to avoid read more

I live right near by and have been going here a few times a month for years. Yes much of the time for amazon returns but sometimes for other things. Always fast, courteous, and friendly service. As friendly as you can expect when workers are inundated with amazon returns. Knock on wood haven't had a single lost package / mishap. read more

Came in with an amazon return with the qr code on my phone. Transaction took maybe 10 seconds

For the so called "metal guy" thanks for keeping it real. It's refreshing to hear your banter. We should all be more aware and not afraid to speak out for what we believe in. read more

Terrible experience at this La Crescenta location on Thursday April 25th 2019 at 9:20 am. Problem was with the tall white bearded man with the glasses. I provided my Amazon return package on the counter to have it scanned in and be provided with a receipt. Vey very standard procedure that I've done a hundred times in the last decade The package was put on the scale, but before it was scanned, and upon asking for a receipt, beard guy told me "you don't need one, it's Amazon". He did so "dismissively", as if to say 'duh, you don't need one'. I politely told him that I know it's Amazon (there was no need for him to tell me that the item I purchased and was now returning was from Amazon, after all I bought it) , and for a second time, I asked him for a receipt, this time a bit more forcefully. Beard guy misunderstood my forceful but polite persistence in requesting a receipt for a second time, for an "attitude". He told me, and I quote "what's with the attitude"? I was then pissed off. A guy I don't need or want to interact with more than is necessary, is refusing to give me a receipt which is standard operating procedure, and telling me it's Amazon, and then telling me I have an attitude problem. I don't need this shit when i return a package. Just scan it, give me my fan receipt, and let me be on my way I informed him that since her refuses to give me a receipt, I will be filing a complaint, which this review is part of. I also plan to send an email about this situation to the UPS Store district manager I grabbed my unscanned package and as I was exiting, beard guy continued to berate me on the way out by saying "I just want to know the reason for the attitude". I ignored him and proceeded out the door I have never been treated this way at this store (or at any other package place) , and I've been returning Amazon packages here for a decade. And given the proximity of this store to other UPS stores, such as the one in La Canada, I have no need to come back, ever. I promptly took my package to the La Canada location. Upon entering, I was greeted by a nice hello from the Hispanic American guy with glasses and a beard And get this: the NUMBER ONE THING the new beard guy asked me before I said anything was "do you want a receipt"? I thanked him and said yes, got my receipt, and walked out a happy customer. Easy transaction, with no unnecessary words, no berating, no accusation of attitude From now on until bad beard guy gets another job (disgruntled UPS store workers like him don't usually last more than a year at their job), the La Canada location is my go to store. But if I find out the franchise is owned by the same owner, I will opt to take my Amazon packaged to a location elsewhere, so they don't get the credit for the shipment Let ups store owner and manager be on notice, people don't put up with crap, and they have many choices of where to take their packages, even if they're just returns read more

Been here several times and I have never had an issue. Usually in and out within a couple minutes. Sometimes you will run into a long line which may take a while but as long as your label is printed onto the package you can just drop off and go. I haven't had an issue with any employee they have all been helpful. read more

The store has systemic problems. The staff is incompetent to say the least. The line is out the door is huge while the 2 employees are in the back room for too long doing God knows what. It certainnly is not helping customers. I am insulted by the lack of respect they give a customer of 20 years. The place as gone down hill. They need to fire everyone and start over read more

CROOKS!!! Can't trust these people with your packages. They printed a label for a $6,000 package and it never left the store and they can not find it. No scans out of the store. Must have been stolen by an employee. Went through insurance with UPS. They paid out the store and the store won't pay us. This is un real. They have video footage and won't show us what happened. read more

Stay away!! Dishonest business practices. The owner / employee are scamming Amazon returns by charging additional fees, when Amazon specifies none should be charged. read more

Andrew is the funniest, coolest, and most charismatic employee I've ever met. He's a complete sweetheart and the realest dude I've ever met at the La Crescenta location. He keep it hip and is down for shipping packages. He even let me inspect his beard. He and Diana are a powerteam and they bang out packages like they're sardines. Both of them are A+ employees and I would love to have them on my team if I were to work there. Andrew is a monster and a legendary UPS dragon. Thank you Andrew, very cool!!!! Love, Brooke read more

Today, the employee I worked with didn't seem to understand he is employed to help the store's customers with their shipping needs. When customers are treated politely and offered reasonable service, they come back. This customer will NOT be going back to this location. read more

This review is for Jonathan, for his excellent customer service from every side, from a positive and friendly demeanor, his efficiency handling multiple customers, and effectiveness at managing an idiot customer like me who didn't do anything correctly when I came in. Give him a raise! read more

This UPS store is well organized and the staff is very friendly and knowledgeable about shipping stuff. Since the remodel of the front area, the customer line is more organized. Have never had a problem shipping an item even during Xmas season! Parking lot in front gets very crowded with the Citibank, Starbucks, and Pizza joint close by. This is my go to UPS store in the area. read more

My second time in the store in a week, and the second time I noticed obliviousness regarding wearing a mask. This time it was an employee, who wwearing her bandanna in such a way that it didn't cover her nose. Third time in the store today, this time the employee wasn't wearing a mask at all. Completely oblivious. read more

Very helpful, quick & convenient for a handful of Amazon products I had to return. Knowledgeable and efficient.

Folks were friendly and helpful. Item was shipped out with no difficulty.

Saturday 5/2 11:30am: dont know the guy's name but just very impressed with: --efficiency and speed...managing large influx of customers. Multi tasking. --courtesy and customer service...the three people ahead of me were clearly not tech savvy and didnt know difference btwn bar code for amazon (print) vs qr code (scan). He was very patient in explaining and helping. 5 stars for him! A pro read more

The guy with the beard NEVER wears a mask and I have noticed the other employees don't either. In addition, non mask wearing beard guy, complains the entire time about how much he hates Amazon and curses while doing it. I got to this store at 10am on Sunday and he was in the store while a long line formed outside. He did not open the doors until 10:10am and when he did, he did not hold the door for the first person there. This guy is the embodiment of "one bad apple spoiled the entire bunch" which is too bad because I've always gotten god service at this UPS location. I will not be returning read more

Please avoid this location. Walked in and it was EMPTY except for packages everywhere with a tall, younger gentleman looking stressed trying to scan everything. I asked for assistance on box sizes and he was trying to help but I was directed to the girl with pink hair at the register. I'm asking her for help and I swear she was HIGH on something. She just stared at me blank when I asked for assistance until I just said I'm going to another location. I know Pasadena is far but the Fair Oaks location is awesome. Screw this location that hires underqualified teenagers to handle your expensive packages. read more

I stopped in on a Saturday to mail out an amazon return and another document which was a notarized document for my business. I paid for expedited shipping. It has been a week and my packages were never picked up and never shipped. They won't answer the phone. Worst service ever. $120 down the drain. read more

It was good It was fast and easy I went in to return a tv to Amazon i dont have a printer I walked in showed them the code on my phone and bam all done they gave me a receipt and I was on my way read more

Sign on the front door says they are open from 10-4 on Sunday. I get there at 11:30 on Sunday, and it's closed. Fuck you, UPS Store. Get your shit together. Because of your dumb ass sign, I had to carry my boxes around GameStop, and you know what people think about a guy carrying boxes around GameStop? That he's a weirdo. Thanks a lot. Of course, I probably could've gone back to my car to put the boxes away, but fuck that. I'm a lazy video game playing piece of shit. You expect me to EXERCISE when I don't have to? Nah, this is squarely on you, UPS Store. read more

This place is weird, The employees need better training, it doesn't seem like all of them are on the same page at all. Sometimes I go to return purchases online and a really nice lady is the employee, she has great customer service and asks me if I want a receipt. Then sometimes I go and its some other employee, he was rude and when I asked for a receipt he goes "oh we don't do that anymore"....when any other time that I go the employees are happy to give me a receipt! So which one is it? Do you give receipts or not? Can I get a straight answer? They need to be on the same page, it's super annoying and weird. How can you have one small store yet all the employees give you different guessing game answers every time you ask? read more

I was totally taken by surprised that this UPS store charged me 2.17 to print a shipping label. Their excuse was a service fee for them them open an email and press print. If you must go here to ship something go to Office Depot down the street to print your label for a couple of coins because paying someone to press 2 - 3 buttons and get a couple of steps in is insane! read more

Didn't have a pleasant experience. Customer service needs to be improved. Wont go back!

Large parking lot with a Ralph's and Rite Aid. This store is clean, workers are helpful, great place for a UPS dropoff too. When there's a line, it seems to go pretty quickly. Recommended! read more

Never had a bad experience at this location. Dropped off packages a few times had no tape with me to close packages which they have been nice enough to provide the tape. Great customer service! read more

One star, for effort. People, take your business elsewhere, FedEx for one. UPS admits responsibility for their mistake that led to delivery delay but refuses to give me back my refund, citing "because it was an international shipment that there is no GRS for the package". It has not offered anything to placate this client who has taken pains presenting supporting documents to back up claim, within 2 months' worth of communication. How's that for customer service from a company that prides itself to be Newsweek's 2019 pick for America's Best Customer Service for Shipping & Delivery Service!!! In this particular instance, I should've just drove a block back to FedEx & trusted them with my business one more time. read more

I had some time-sensitive medical documents to email to a doctor internationally. I stopped by my local UPS store to see if they could scan them in color and email them to me. The saleswoman was pretty busy, multitasking and hedging off some impatient customers who had lined up behind me. Unfortunately she was unable to scan the documents in color but I really appreciated the length she went to fulfill my request which would've only cost a few cents. Bottom Line: A+ for customer service. read more

I needed a notary and I called this store to check if they were available on Sunday. Andrew responded that they were and my client and I were there within the hour. Andrew was exceptional and would recommend his services to everyone. read more

GO ELSEWHERE! They charge for tape!? Seriously? (Even the post office doesn't charge for tape.) And the woman behind the counter leads by telling you this - seems they are aware of how bad this is for customer service. Other stores do not charge. Go elsewhere!! read more

I usually don't write reviews but feel the need to educate people who may use this store. This UPS store charges a very high surcharge for USPS postage to make UPS prices look better. The La Canada UPS store does not do this practice, has better hours, and, frankly, has better customer service as well. read more

I love UPS more compared to all other delivery company, their delivery employees are amazing and supper nice... but I cannot say the same about this store. Employees are rude with terrible attitude instead of explaining the situation on how and why they can't help with nice voice and attitude, the employee helped me had the WORST attitude towards me. I was not understanding the situation (possibly because she was not explaining it clearly or I just don't work for UPS so I don't understand the way the system works) but instead of being patient and stating it in different ways... the employee who helped me was just constantly blaming me for not doing the process right and I still have to do more and she cannot help me. If you work in a customer facing work space... you need patience and understanding to help the person in front of you and not roll your eyes and be RUDE and not blame the customers and just explain the situation so one could understand. read more

I am particularly keen on writing this review because I have been a longtime customer and was perturbed to see the recent negative comments. My husband and I went after 6pm today to get 3 sets of signatures notarized and the document overnighted to Alabama. Alex was meticulous in going through what was a 17-page legal document, making sure we didn't miss anything. He was also very swift in processing the notarization and the mailing, giving us all the possible rates and double-checking to make sure the address auto-correction was not his error. The UPS delivery person waited patiently for Alex and the other salesperson to finish with customers, but they both managed to take care of multiple customers and him very efficiently and in good humor. The customers all seemed pleased. We certainly were. read more

I needed some paper work notarized and ink finger printing for a new job. Chuck was super helpful!. He even did an extra sheet of finger prints for me without charge, just in case. Plus, it was less expensive to get both done here than it would have been at the place I found online which is located downtown. Great service! read more

The people that work there are nice. Even if there's a long line. It goes pretty quick.

Very friendly lady, took my package with a smile and gave me my receipt. Looks clean and well managed! read more

Horrible management and customer service! There were 2 employees working when I walked in and let's just say they were both taking their sweet time as if there weren't at least 5 other people waiting in line. No apologies for the wait or at least acknowledgement of the customers. One employee looked extremely unprofessional in her extra large Harley Davidson sweater. You would think they require their employees to look professional at least. Won't be returning to this location... read more

Just awesome. Didn't have to wait. The 2 girls working there were really pretty too. They knew exactly what they were doing. wish all stores were like this. read more