I had to leave a review bc this ups is always so efficient! They are always so quick and ready to help

Dwayne saved the day!! I was running late for a flight and had to get a package shipped asap, and he went above and beyond. Super helpful and let me make my flight! read more

Friendly staff, thanks for taking care of my mailbox and my Amazon returns! My ebay shippings are easy as well! Thanks. read more

The UPS Store - In front of the Jersey City UPS store - Shipping Centers Near Me - Jersey City, New Jersey

This jerk is new, terrible, rude and loud to customers. He's so loud and rude standing near the entrance almost like shouting to the customers. And he brought up some random UPS policy that was never enforced in any other locations and refused my package. He is playing God from the drain hole. It was never too pleasant with other staffs already but this new jerk tops them all. He's trying to beat them all to become the king jerk at this location. read more

The UPS Store - This dude plays UPS God! - Shipping Centers Near Me - Jersey City, New Jersey

What the hell is going on!?? I got a delivery slip from UPS the way that I have many times before. This time I need to sign up for "UPS my choice" in order to change the delivery to pick up? And the. It says my packages are not associated with the ID number and I CAN'T CHANGE the pickup!?! AND WHEN I TRY TO CALL IT'S JUST AN AI VOICE TRYING TO SELL ME A MEDICAL DEVICE!!!!??? This is seriously terrible and I HOPE leads to the end of UPS as a company. Most infuriating customer service I've ever had!!! read more

Extremely unprofessional. Refuse to take in my high declared value package, claiming some non-existent UPS policy even though the UPS company never requires that. The store manager Olajuwon is terribly rude and fully determined to not be helpful at all. If you just have some Amazon drop off that's probably fine, but if you ever try to do anything required brain capacity ever so slightly more than pushing some button and printing some labels, the staff of this store will sure set you up for a nightmarish experience. I will never visit that store again and I believe no one should subjugate themselves to this kind of treatment and contempt. read more

The UPS Store - Shipping Centers Near Me - Jersey City, New Jersey

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It is the only place in the Newport area to ship items. It is a necessary evil. Overall: Location - Convenient Price - OH MY GOSH!. It is AWFUL! Examples: 1: I had a package that I wanted them to pack and ship. They will charge you a fee for this service on top of the items used to ship. Minimal packing and I question on this service. Though it is useful at times. 2. I had a long wooded sword to send. It does fit in one of those tube packaging. To send to California, the cost for this small wooden sword was over $150! It weighs less than a pound. To send via the next cheapest option was over $120. No way. I think it would be easier to travel to California and give it to my friend herself! read more

I always have wonderful, timely service every time I come into this UPS store. I've done a ton of Amazon returns here since moving about 6 months ago and I have to say... I don't dread this process anymore! Blue & Erica were welcoming, polite and I was out of there in under a minute during the "rush hour traffic" that comes through this location being conveniently located across from the Path. I'll see y'all again soon! read more

I paid $539 to ship a valuable ($7000) piece of art. It arrived with the glass broken, frame damaged and the print scratched from the glass. I was told I had to file a claim with UPS Claims. I did for $1700, and that was before I knew the print was damaged. They only paid 600, just enough for it to be reframed, no refund of the fee to ship and they said too bad about other damage since we didn't buy additional insurance. Shouldn't UPS refund the $539 for the "fragile " service they failed to provide? Shouldn't their insurance cover the damage THEY did to my property while in their possession? read more

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Every time I come here it's a quick easy process. The staff is friendly and very helpful. Returning packages are a breeze. The hardest thing about this place is finding a parking spot on the street. Located in town Sq of the Newport area. read more

The UPS Store - Store front - Shipping Centers Near Me - Jersey City, New Jersey

Workers are rude, I was in there for 5 mins and not only were they rude to us, but to a caller and all other customers in the store.

I have frequented this UPS store over the last 3 years and the staff is usually very helpful and friendly. They always try to get everything done quickly and I have had no bad experiences. Sometimes the queues get a bit long. Parking is a bit of a challenge though. read more

Go to FedEx. This place is practically begging you to bring your business elsewhere - and you should as I did. They went out of their way to be uncooperative, trying to charge me triple what I've always paid to mail an envelope by claiming they can only send the more expensive two-day express option instead of saver or ground. They also insisted they would only take cash to pay for an envelope I didn't even end up using and the employee demanded to hold onto my personal letter as collateral for returning with cash. Fortunately, I went to FedEx around the corner where I paid the usual low price I'm used to and was able to use a credit card like everyone else in 2023. This UPS Store is in a convenient location right across from the Newport Path Train. Like other NYC-area business with heavy foot traffic, the staff make it known that they don't need your business since other customers will always come in and they aren't being paid enough to care. Don't give it to them. UPDATE: In response to this business owner's reply to this review: you are incorrect. Your business refused to offer UPS Ground service to mail an envelope, a service I've always utilized as a UPS customer for more than 20 years. Your competitors do offer this service - $15 at FedEx and only $9 at the US Post Office vs. the $40 for two-day express service your associate falsely told me was the only option. I advise other potential customers to avoid this store and go to FedEx, USPS or other UPS stores to avoid being forced into overpaying. The other businesses also allow credit card payments for all amounts whereas the associate insisted I pay in cash. read more

One of the better UPS stores; always quick & efficient in my experience (unlike the NYC stores, where the people behind the counter have more attitude than movie stars...) read more

Never had an issue here I usually go after lunch and everyone is so kind and accommodating. The longest I have waited is maybe 10 minutes but that is very rare. The staff is very friendly and always says hi! Was also very consistent during COVID with keeping the minimum people inside but also keeping the line moving. read more

Christian is the best - so helpful and accommodating and made our lives so much easier by being so gracious and flexible. We needed our toddler's passport photo taken and while other places said no (just bc it's annoying to do), Christian was happy to try and made it work. THANK YOU Christian!!! read more

Update 5/18/18 - Because of the missing FedEx packages, I lost the customer's account. This is a loss of tens of thousands of dollars in revenue. RUN AWAY FROM UPS NEWPORT!!! After years of having mail services at the store, they have begun to make terrible errors. Both last week and today, I expected FedEx overnight packages for business. The deliveries were due by 10:30 AM. On both occasions, I called at approximately 11 AM explaining that I was expecting a package in the current days mail and asking whether it arrived. Both times, the person who answered claimed to have looked for the package and both times said it was not there. Both times, the package was there, they didn't know it was there, or didn't look. Today, I called my boss thinking that our mail room was ineffective. She did a three-way call with me and the mail room where they were able to identify the delivery time and the signer for the package. I called back to the UPS store with that information to complain that they'd given me wrong information. They found my package, unregistered, sitting on their counter. "Aaron" attempted to give 1,000 excuses for their poor performance, then hung up on me when I demanded to speak to the owner. I called back and the same Aaron admitted to hanging up on this customer. He also refused to scan and email/fax the package to me stating "that's not part of the job." Use caution when dealing with this business. They nearly cost me my customer last week, and now I must scramble to obtain and print the 200-plus pages of documents that had already been express mailed, at my own expense, or try to drive back to the Newport UPS Store in the snow! Outrageous! read more

Very poor customer service!! Girl who is working now on Saturday morning doesn't have good manners and is very rude!

Employees are rude and don't want to help you and give you the wrong information. This place should be shut down by ups for providing the worst service . read more

Rude service. Lady at the counter gave a big sigh when I said the address is wrong. Not returning to this location.

Worker lady is so rude. Extremely unpleasant, not coming back to this location.................

I completely agree with reviewers who say UPS staff yells! The driver in the picture came into the mailroom at my apartment building and was yelling at several of us for trying to get our non UPS mail. He even tried to swat me out of the way when I tried to get into the residential hub to get a non UPS package. I called customer service to report it. Later someone named Keisha (or Keysha) called me, but she had a terrible attitude and wouldn't help at all. I asked her for the incident number and she wouldn't give the number and hung up on me. I tried to call back the number +1 (201) 271-4867 but that is either not a working number or Keisha blocked me. I had to call the corporate number to escalate it to upper management. There needs to be some serious customer service training! Absolutely unacceptable! read more

The UPS Store - This UPS driver thinks it's ok to yell at people! - Shipping Centers Near Me - Jersey City, New Jersey

This UPS store is generally fine for performing routine tasks like dropping off packages, but its customer service in problem situations (e.g., lost packages, special deliveries) is really lacking. I rated it one star because the tasks the store does well could just as easily be done by a UPS dropbox, and this store's ability to provide customer service when issues do arise is generally on par with that of the dropbox. In my case, I had a package that was mis-sorted and delayed indefinitely. I went into the store (where I bought the label for my package) to ask for a refund on my shipping charge because I concluded that "guaranteed delivery by X date or your money back" might possibly cover scenarios in which UPS was already five days late in meeting its scheduled delivery time (I had shipped something for overnight delivery). The clerk I spoke to, however, informed me that a refund could only be processed by "corporate" and that I should call them. I promptly replied that I had already spoken to "corporate" and was told to go to the store directly. This reply caused a brief look of consternation and confusion to cross his face before he replied that only the manager could approve refunds and, unfortunately, he was away at the moment. When I asked when the manager would return, the clerk informed me that this was "unclear" because the manager kept odd hours. I asked if he would follow up on my case, and he assured me that he would do so "within the next few days." I then left the store confident that the clerk would address my concern because he never wrote down my tracking number, never took down my name, and never typed anything into any terminal whatsoever before taking the next customer. I imagine he memorized my tracking number during our conversation, and will update my review when I get my refund. read more

This store opens at 7:30am. It's Friday. I have a long day of back to back meetings starting at 8. I need to send a package. I got here at 7:30 on the dot. It's now 7:42am, and no one is here - door locked, lights out. Not really in keeping with UPS' brand. read more

I work full-time and go to grad school, so I don't have too much free time. Accordingly, I walked with a huge box to ship exactly at 7:30 AM (when the store opens). I waited 10 minutes and the store was still closed. I called today to inquire about the store's hours, and the woman I spoke to was EXTREMELY rude. She cut me off, wouldn't let me talk, and didn't apologize for the staff's general lack of professionalism. Don't waste your time or money here. read more

I just had the absolute worst experience here. I've been coming to this ups store to ship things for six months now, probably once a week or so. I use them to ship eBay items, to send things to my friends and relatives, etc. Well today, I walk in with a gift for my mom's birthday that I needed to get there by the end of the week. It was a small package. I went to the counter and waited for the salesperson to acknowledge me. I waited for a good thirty seconds before I finally said, excuse me can you help me? He just looked at me. I took that as a sign to continue, so I said, "I need to get this to my mom by the end of the week." He said, "You need a padded envelope." I said, "Ok, what size do you think would be best?" He said, "They're on the wall behind you. Use your judgement. You have eyes." I said, "Excuse me?" He said, "I'm not gonna pick out an envelope for you." So I walked out without sending my gift. Now I have to figure out how to get the gift to my mom without using the UPS store. The post office won't overnight to South Carolina. :( I was under the impression that the whole point of the UPS store was that they help you pack and ship your items!!! I'm so furious, and they just lost a loyal customer. read more

I would like to give this location a negative one if possible. Worst customer service and completely rude. Only one associate who understands what true customer service is. Don't waste your time here. Go to fed ex were it's cheaper and easier to work with the associates. read more

Super easy drop off service and the workers are helping when printing and taping boxes up!

Do NOT do business with this UPS store.. couple of the employees are So rude and unprofessional you feel bothersome and like you're insulting their existence simply asking for help. There's one dude in particular, with skinny little braid-dreads that is absolutely the worst customer service agent I've ever come across in any capacity. He's a f*cking waste, shocking he has a job at all. UPS is an awful, failing company as a whole.. just look at their stock price, this place is a shining example of why its tanking (and yes, for all you finance geeks, I understand this is a retail branch and likely has nothing to do with UPS's market cap, valuation but I need the example to more emphatically make my point). Oh, almost forgot to mention that they once poorly packed several boxes full of Christmas presents intended for my parents in Florida. Package never made it, apparently portions of the destroyed boxes were recovered but, shockingly, no goods were ever salvaged. So my folks had nothing to open Christmas Day, few thousand dollars gone and they offered me $100 to credit my loss.. f*ck yourselves! read more

Standard UPS store with friendly staff, although the hours could be improved for those of us who work beyond the normal 9-5 and weekends. Prices are standard UPS and they have all your normal packing needs. Oftentimes you'd find people here just waiting for packing material as they moved out of the local towers or moved in. read more

Extremely RUDE. The guy said "I'm not stupid like you" when he knew that I was shipping an item sold on eBay for a "low price" in his opinion. Additionally, he missed part of the shipping address and refused to correct it! I had to go talk to the UPS driver outside to manually correct the address on the label. It's totally a nightmare. read more

I have been going to this UPS store since they opened. I had a bad experience beginning of the year and filed a complaint with the corporate but I had an exceptional service provided by Javian on Dec 14. I had to ship a few packages and he was so patience and provided me an exceptional service. Again, giving a shout out to Javian! read more

Horrible customer service. I called ahead to confirm whether or not they take company account#s and a man picked up and confirmed that they do. Got there and the lady at the front told me they don't. I further clarified that I called ahead and the person on the other line confirmed that they do. She looked at me as if I was crazy and to further accentuate her lack professionalism, she went and asked each of her coworkers if they picked up the phone earlier and told someone that they process company account#s to prove that no one from that location would confirm such a thing. I can understand possible miscommunication of information but what I don't like from this hiccup was the lack of professionalism and lack of help. There was no apology either on the lack I understand each store is individually owned so I will make note to never go to this location and any of the other locations of the same owner. FYI I called the location in jersey city on 440 and the lady on the other line was extremely nice and helpful. Please support this establishment instead read more

Give this a two star because it is very close to my apartment. Very unprofessional staff, chatting with each other while taking down customer mail information. Excuse me? I don't have to repeat so many times if you just stop talking! Mail options are so limited OR staff not familiar with their job. I had literally 3 papers to mail and was told to purchase an envelope in store & $18 is the cheapest.. I guess I shouldn't have bought that envelope at the beginning but there were no other supplies to choose. read more

Very poor customer service. I do not recommend and would not use this location again unless I absolutely have no other choice.

Very bad service. Went there this morning(October 14th 8:00am) to print . There were 2 workers (a girl and boy) in the store behind the desk consistently checking their phones and talking about their personal lives. It seemed like it was a hassle to ask them for any help. After I printed my material, I asked them how much I had to pay ? They looked at me and Said how many copies did u make ? I said I don't know, they were like you need to count yourself in a very rude manner. Very bad attitude and poor service. I believe the store managers name is Aaron, I will be contacting the ups head office to make a formal complaint. Their staff was on their personal phones texting on company time. read more

Cynthia, Lorenzo, and all other team members were professionally performed my request with really friendly attitude. Even though I don't know the manager, I still want to say for them "They deserve raise for their professional service!". Cynthia understood my need immediately and solved my problem like a friend in the neighborhood. I mean, this is the best over my expectation I can find in the area especially when I need help as a child in the first day of school. read more

Update on 1/22 Just went to the UPS store in Hoboken, guess what, they don't charge the three-dollar computer usage this Jersey City location does. Avoid this place. I'm sure you can get a better rate in Manhattan too. -------- I shared a similar experience with reviewers here. The staff here are rude, impatient and incompetent. Omg, these people are not even able understand their own printers, which they work with on a daily basis, to be able to print/scan on paper with watermarks. They tried for half an hour with zero success. The staff got impatient 5 minutes in, and started bitching about me first in English thinking I might not understand it because I am Asian, then in Spanish after realizing I could understand them, and then tried to deny it, which was a futile move... Btw, if I had been able to operate the printer myself, I would've been figured it out in two minutes... read more

I just went to your store #0368 in Jersey City about 30 mins ago. I purchased a small box and then was told I had to go outside to pack it because one other person - one! - was already packing a box inside, and if I were to also pack a box it would be a fire hazard. Or, CONVENIENTLY, I could pay your store to pack it for me. What? You are a packing store, for goodness sake (believe me, I would love to use an expletive here)!!! You are telling me a capacity of one other person means I have to go outside - IN THE RAIN TODAY - to pack up my SMALL box?! It was humiliating. There is no where to pack a box outside, I had to kneel down in the middle of the sidewalk - again, in the RAIN - because your employees refused to let me simply tape up a box inside. By the way, I had brought my own tape, so didn't need any supplies from you. What kind of business are you running that you make your own customers go outside in the rain to tape up a box?!? Believe me, I will NEVER, NEVER set foot in your store again and I hope you re-consider this ridiculous policy because it is degrading and demeaning. I will make it my duty to go anywhere but your store and let everyone know how I was treated. Seriously think you need to check yourself and your employees. If a customer cannot be allowed to do the basic thing of taping a box in your store, you are in the wrong business. read more

The customer service is horrible. The staff yells in an undivided manner to customer and in some cases chasing customers without any empathy in difficult situations. I'd rather pay for a different service provider than use these guys for free! read more