I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

Staff is friendly and very helpful. Came here for passport photos and TSA-precheck and never ran…read moreinto issues. They help you out with questions and make sure you fill out things correctly. We did walkins for passport photos and was in and out within like 10-15 minutes (depending on how many people they're helping before you get there). For TSA pre-check we were going to do a walk-in due to the site having issues but noticed they didn't do walk-ins but the guy working that day said he can probably help us out. He went as far as check the site to see if it was down and we got lucky that it wasn't! We filled out the application on our phone and immediately got helped afterwards. Was in and out for TSA pre-check stuff in also 10-15 minutes. Recommend coming here for passport photos, TSA-precheck and other needs.

I came in to get my LiveScan done yesterday. The staff was so helpful and informative. They even…read moredouble checked with me to make sure I hadn't overpaid or been over charged (I paid online and came in using a token). They made the entire process seamless for me, which was so appreciated, because I've never had it done before. I don't have very good fingerprints and the woman helping me really took her time to make sure to get the best possible prints for me, even when multiple fingers needed to be scanned 3-4 times. She was direct, knowledgeable, clear, and was patient with me asking questions or for clarification. I'm glad I came here instead of going to a larger chain store, because I felt I was taken care of and looked after, while still only needing to be in the store for 10-15 minutes. I would definitely recommend them to anyone who needs the LiveScan service and if I ever need to do it again, I would come back to this location.

Best live scanning in OC! The staff were professional and efficient with their time. My shallow…read moreprints are challenging to get and she didn't stop trying until she got them. The rolling fee is $25 plus the DOJ and/or FBI fees. I was in and out in 5 minutes. They are training another person to live scan so I can assume the nonexistent wait time will remain nonexistent.

Young was incredibly helpful, sweet, and kind to me! She saved me a massive amount of money after I…read morehad already left the store after catching a payment issue on her own! They don't make honest and understanding people like her anymore.

I called to get my PO box number that I close and she couldn't even give me my PO box number cuz…read moreshe said it was closed so I have a hip problem today and it's hurting and it hurt me to walk around my apartment and get the information which she could have just told me easily over the phone. I also told her I was moving out before I was paid up till and she made me give the key back. And I was still paid up for the end of the month I would not recommend this place at all

1 STAR -- BEWARE OF THIS PLACE. NEW OWNERSHIP, BIG PROBLEM…read more I went to AIM Mail Center to ship 10 packages. I paid the amount I was quoted and left. The next day, I got a call from Julie saying the rates had been entered incorrectly because a different package rate had been used. Fine -- mistakes happen. I said, "No problem, just charge me the difference." That's when things got ridiculous. The "difference" turned out to be $55. When I questioned the charge, the excuse I was given was that "the post office won't send it." I pushed back because that simply didn't make sense to me. Instead of explaining the charges clearly or trying to work with me, Julie refused to send my packages at all. So let me understand this: I come in with 10 packages, pay what I'm quoted, leave, and then get a call the next day saying I owe another $55 because the wrong rate was entered. When I question it, I'm told the post office won't send it -- and when I push back, you refuse to ship my packages. Absolutely unacceptable customer service. Apparently private mail centers can add their own fees and charges, and I was told I had received a "discount." Thanks, but no thanks. I'd rather know exactly what I'm paying and not be surprised afterward. BEWARE OF THIS PLACE, especially under the new ownership. This was not the customer service I experienced here before. I'll be taking my business elsewhere. Support your local post office.

This was one of the most unprofessional experiences I've ever had with any business. The front desk…read moreemployee was rude, confrontational, and made the entire process way harder than it needed to be. I ended up making three separate trips because of their mistakes, and each time the attitude and lack of basic customer service only got worse. The manager wasn't any better -- completely dismissive and unwilling to help fix the situation. Overall, the staff made what should have been a simple task incredibly stressful and frustrating. I won't be coming back, and I'd strongly recommend going anywhere else.

If you get to choose where to get your live scan done, choose this place. Shane knows what he's…read moredoing. I've had to get live scans done a few times, and this was the most efficient appointment yet. Not sure about out-of-pocket costs since mine was covered by my requestor. They also offer mail services, so a must know spot for business owners in the JWA area. Looks like a family-owned and operated business too.

Met all expectations with live scan services. Fast and Friendly staff and attentive.read more

Quick, fast and friendly and conveniently located by my work!…read more Not only do they mail things they also have cute gifts and things!

I love the Mail Room so much. Everyone there is genuinely so nice and incredibly helpful--it always…read morefeels welcoming the second you walk in. They also have the best Jellycat selection I've ever seen, and what I really appreciate is that their prices are fair and not ridiculously overpriced like so many other places. It was always my go-to spot to find the perfect Jellycat, and I'm honestly really sad I don't live close anymore. Such a special place with great people and great vibes.

Live scan recommend I can't remember his name, but he was very, very knowledgeable and very…read moreprofessional. It was a pleasure to do business with him. I do recommend this place. It was not that bad a price for everything that they wanted and it was quick simple and easy. I do recommend this qualities great. The service is great. 10 out of 10.

This place was great, Dhiren was very kind and very fast. I got a live scan. I recommend this place.read more

I was super hesitant about coming to this location because of the bad reviews, but in this case I'm…read moreglad we went in person and didn't overlook them. My sister needed to get a live scan check done but only at certain locations. We came in on a Monday afternoon and a nice woman greeted us right away. She was helping other people and still greeted us, she walked us through the process and waited until her employee was finished with someone else ,to help us. It was such an easy process, we were only there less than 15 minutes! All my sister needed to do was get finger printed and pay the fee! She gave us our confirmation number, receipt and we were good to go! I really recommend supporting them as a small business! I'd come back! ^__^

This place is located in a convenient place to be able to drop off packages and get basic supplies,…read moreand I think they take both Fedex and UPS. But the woman who helped me was so mean -- unnecessarily. It felt like I was a huge bother. She kinda snapped at me "next!" And when I asked if she had some tape to reinforce the box she yelled at me "No tape -- if I use tape I charge you $2!" And then ignored me. Why is she mean about answering a simple question?

Ever since we opened up our business, we needed to have a PO box. We chose one of the online…read moreresources and found this place in Newport Beach. What a great choice that was! For starters, the people that work there are really the star of the show. Super nice, very welcoming and make you feel like family. It's nice when you find a business that isn't there to check you in and check you out like the DMV. This is one of the reasons I live this place so much. Another nice aspect of this is the app that they use, even though I live in Las Vegas, our LLC is still in Southern California. Whenever we get mail we get notified via the app. The place is only open Monday through Friday, so you'll need to plan accordingly to get your mail. It works out perfect for me as I come down during the week. Bottom line? If you are in need of a PO box, and really enjoy good customer service, then this is a place for you! I cannot recommend this place highly enough so go check them out today!

The store is located in a beautiful location. The staff is friendly and helpful. They are…read moreparticularly good at solving problems and will go beyond the call of duty. Sam White Electric Fuel, LLC

Not a customer-friendly place at all. This was my first time having to process a return through UPS…read moresince it was my only option. I deliberately left the top of my box untaped just in case they needed to inspect the item before shipping. Instead of just taping it up, the lady at the counter--who was quite rude about the whole thing--told me I either had to pay a $2 'packing fee' just to have them put a single piece of tape on the box, or I had to buy an entire roll of tape from their store to do it myself. It's absolutely ridiculous to nickel-and-dime customers over a single strip of packing tape. Very unaccommodating and frustrating experience. I definitely will not be returning to this location.

I came here for an Amazon return. I had already packed the item in a box, but I had not sealed it…read moreyet. I asked for a small piece of tape and was told there would be a $1 charge. I understand that stores may charge for packing supplies, but I was still disappointed by the experience, especially since I only needed a small amount of tape. It did not feel very customer-friendly, and I will probably choose a different UPS Store for future Amazon returns.