DO NOT GO HERE! MARCELO is the WORST! I've been a loyal customer of the UPS Store on 13th St. in Imperial Beach for several years, and until today, I've had nothing but excellent customer service and amazing help from the staff. Unfortunately, that changed during my most recent visit. Marcelo was working the counter, and to put it simply, he was an absolute jerk. I asked him to tape a box shut for me, and he told me he could but that it would cost me a dollar. I wasn't thrilled about being charged for something so small, but I agreed and told him to go ahead. Then, as we were taping up the box, I asked him to tape it a specific way, and he refused. He told me that if I wanted it taped my way, I'd have to buy an entire roll of tape. I was honestly shocked. I was already paying for him to close the box, so I couldn't understand why he couldn't simply apply the tape the way I asked. His response? "You can tape it the way you want it taped if you buy a roll of tape" and pointed to the rack of overpriced tape they have on sale there at the store. Completely unhelpful and unnecessary attitude. To make matters worse, when it was all said and done, he charged me $3 for the tape, even though he had clearly said $1 earlier. When I questioned it, he insisted he said $3, which he definitely did not. The whole interaction was unpleasant, frustrating, and completely out of line with the level of service I've always experienced at this location. After years of using this store for both personal and business shipping, I will no longer be giving them my business. I am also going to tell fellow business owners who I know use this location about this encounter. Marcelo has zero customer service skills and should not be working in a customer facing position. I highly recommend visiting another UPS Store where you'll be treated with respect and basic professionalism. I forgot to mention that on my way out Marcelo pointed to a holder with business cards on the counter and in a sarcastic way said "you can take one of these if you want to complain, I'll make sure I forward the email to my boss" like the rude unprofessional employee he is. read more

I used this store recently for a number of Amazon returns. In anticipation of a wedding, I ordered a number of dresses from two particular brands, in various colors and sizes. The return experience on Amazon was confusing and frustrating because each link only contained the brand and style of dress, not the color or size. And several returns required that I package them and print labels while others worked with a scanned code. I did my best to organize everything but made a couple mistakes. I stepped out of line 3 times to sort things out without holding up the line. The clerk was exceedingly helpful and patient, making the entire process easier and less frustrating. She even printed one label and finished packaging one dress for me. I highly recommend this store. read more

I'm here routinely and the staff has always been super friendly. I love the new addition of the Amazon returns kiosk.

Great as usual. I stopped in and asked about Marcelo and they said he was longer there. I just want to say that he has ALWAYS been kind, courteous each time I have been there. I will miss seeing him there. read more

Team needs to smile more, looks like they hate being there definitely hitting a different ups next time.

This was my first time coming to this UPS location, and I had such a great experience! The customer service was excellent from the moment I walked in. Christina and Jordan was especially helpful -- she was friendly, patient, and very knowledgeable. She made sure I understood all my options and offered everything I needed without making me feel rushed. It's not often you find someone who genuinely cares about helping customers, but Jordan definitely went above and beyond. She answered all my questions, made the process smooth, and had such a positive attitude the whole time. I highly recommend this place if you're looking for efficient service and helpful staff. I will definitely be coming back! read more

been coming here for some time to ship packages and returns and the service is amazing I usually come in during the mornings but the afternoon crew is also nice. read more

I love the service. Best UPS location I've been to in a while. This is my go-to Amazon return spot and Yazmin is the one who usually helps me. I also had to ship a binder and I didn't have a box, a gentleman named Marcelo helped me out with the packaging; he made sure my package was well packaged and wrapped. I was in and out in less than 5 minutes. Both Yazmin and Marcelo are very efficient and professional. To the managers, good job training this crew :) read more

$4 to print. Private location. Go to another corporate store and save $3 Overpriced and unhelpful. Horrible read more

The younger lady at the front counter was very rude on 12/19 around noon. She told me I was wasting her time because I didn't have the QR code ready for my Amazon return as soon as I walked up to the counter. She said she has other things to do. She needs to be schooled on her customer service skills, or lack thereof. I'm pretty sure the owner is paying her to take care of the customers. Without customers, she wouldn't have that job. If I were the owner, I'd show her the door. read more

Been going to this UPS location off and on throughout the years. Just had it very bad experience with customer service. Two young ladies were working, the younger shorter one was very rude, expressed very poor customer service or appreciation, and even uttered something in Spanish to her friend that was derogatory. Or communications were extremely poor and she gave the impression that I was bothering her. Moving forward I will probably not go to this location anymore. Tried to find the owner's contact to let them know from one business owner to another about my experience but that seemed to be an impossible black hole. I'm hoping maybe that they read this review so they are aware of the employee reflection of their business. Today's date is 4/17/26. Time approx. 12:30pm. read more

Professional, friendly to help and no long wait time for service. Worth the visit and hope it stays that way.

Customer service is terrible. Drive to another ups. Harass customers for the stores mistakes and blame the customer. It was unbelievable. They complain they even offer the service. Continue to harass the customer implying it's their fault. Unacceptable behavior for a ups store. Would give zero rating. read more

I like this place cuz it is easy to get to and has ample parking. It also has pretty good hours, but they don't stick to the posted hours. They don't accept shipments within 15 minutes of closing. In fact, they lock the front door 15 minutes prior to closing, so they really close at 6:45, not 7:00. We went by the other night and the door was locked at 6:25pm. You can see the staff in there closing up. No customers. Keep in mind, posted business hours are the hours that a business is open for business, not the time the employees go home. Here's an idea that would reduce confusion: just change your closing time to 6:30 and accept customers up to closing time. Then employees go home at 7:00. Service is fine when the door's not locked. read more

The UPS Store - Shipping Centers Near Me - Imperial Beach, California

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With it being the holiday season the two young ladies working today (Saturday dec 20th) were extremely helpful nice and quick. Their customer service was excellent while getting customers in and out quickly. I'm always in a rush and they made me feel comfortable. If you need to ship something quick and get great customer service at the same time I definitely recommend this place. read more

I asked about Marcelo and the young man that was always so helpful and nice and found out that he was no longer there because of a bad review from an unreasonable "Karen" Leona something! This is awful that the store had to lose such a competent nice worker. People your one angry review has ugly consequences and you only share your side of the story. Give grace and try to be nicer, very happy with the new self service return machine for Amazon read more

Worst customer service ever! Not friendly nor helpful in finding a mailer for my package, and once found, waited while clerk helped 4 other people in line, then began to unpack a box, all while I was waiting to give the address to which to mail. Finally took my package and left. read more

I was returning some Amazon items items for my aunt so I didn't have the barcodes available right away and I apologized in advance because I wasn't prepared. The cashier MARCELO wasn't very friendly to begin with and when I was struggling to email the shipping label for one of the items he started being really condescending and told me to "read the whole thing " in a really Really rude tone when I clicked on the wrong promp. He was acting like I was taking up his time and like I was being a nuisance even though there wasn't even a line behind me. He was acting like helping me was a such a bother even though that's his literal job. It's my first time at this location and I won't be coming back. Some people really need to remember what customer service is all about. read more

I love coming to this store, they are always so helpful and friendly! Special Thank you to Veronica and Yazmin for your attention to detail, you guys are awesome. read more

The customer service is kind , and I think they do their best. I would recommend coming here if you live in the area.

Close to where I live & service is always friendly! Will be coming here to return or ship items . Keep up the great customer service .

Don't go here her if you have a large item to return to amazon. They will try and sell you packaging for a free return.

Everytime I have come the service has been top notch, everyone is so kind and helpful and willing to lend a hand it has a community feel and is very welcome. I always go here for my Amazon returns, faxing, and any shipping or mailing. Prices aren't too bad but I would rather pay an extra dollar or so for how kind the owner Odette is, it's truly amazing to see real people owning establishments rather than a large corporation. 10000% recommend!! read more

Was super excited there was a UPS store close to my house, went in and the young man in there had the worst attitude I have ever encountered! I was doing an amazon return and he had an attitude because i didnt have codes immediately available( just needed to open my photos on phone) and then i made a comment about how great it was to have a store close to home and he just handed me the receipt and said bye.... I dont think i will ever come here again!!! read more

Very helpful in notary services. Ensured the correct documents were included. Standard pricing as to be expected. More personable than going to post office. Keep up the good work. read more

I usually come here in the afternoons. David is wonderful every time I come in. There is also another young lady that is there in the afternoons. They both have the best customer service. Please try avoid coming in the morning as Marcello has the worst attitude from the moment you walk in the door. He needs to give your grief about what your asking before he says that he will do it. He will turn his back text for a bit, huff. Its the most ridiculous experience for someone who is the store front face of this UPS store. I will save myself the extra time and drive 10 minutes to another UPS store. read more

Morning employee young male has the worst attitude, ripped the packaging I paid for said nothing until I asked him to fix it. Also didn't even seal the return completely until I asked to fix that as well. 2nd day in a row I dealt with him. Terrible work and horrible attitude, felt like I had to be nice so he would throw my return package in the trash. Date is 18OCT2023 0830 so whoever that employee is. read more

So happy to have this close by, very friendly and helpful I now have a place to return Amazon stuff to. Lots of parking, strip mall 13th and Palm Ave. read more