DO NOT GO HERE! MARCELO is the WORST! I've been a loyal customer of the UPS Store on 13th St. in…read moreImperial Beach for several years, and until today, I've had nothing but excellent customer service and amazing help from the staff. Unfortunately, that changed during my most recent visit. Marcelo was working the counter, and to put it simply, he was an absolute jerk. I asked him to tape a box shut for me, and he told me he could but that it would cost me a dollar. I wasn't thrilled about being charged for something so small, but I agreed and told him to go ahead. Then, as we were taping up the box, I asked him to tape it a specific way, and he refused. He told me that if I wanted it taped my way, I'd have to buy an entire roll of tape. I was honestly shocked. I was already paying for him to close the box, so I couldn't understand why he couldn't simply apply the tape the way I asked. His response? "You can tape it the way you want it taped if you buy a roll of tape" and pointed to the rack of overpriced tape they have on sale there at the store. Completely unhelpful and unnecessary attitude. To make matters worse, when it was all said and done, he charged me $3 for the tape, even though he had clearly said $1 earlier. When I questioned it, he insisted he said $3, which he definitely did not. The whole interaction was unpleasant, frustrating, and completely out of line with the level of service I've always experienced at this location. After years of using this store for both personal and business shipping, I will no longer be giving them my business. I am also going to tell fellow business owners who I know use this location about this encounter. Marcelo has zero customer service skills and should not be working in a customer facing position. I highly recommend visiting another UPS Store where you'll be treated with respect and basic professionalism. I forgot to mention that on my way out Marcelo pointed to a holder with business cards on the counter and in a sarcastic way said "you can take one of these if you want to complain, I'll make sure I forward the email to my boss" like the rude unprofessional employee he is.

I used this store recently for a number of Amazon returns. In anticipation of a wedding, I ordered…read morea number of dresses from two particular brands, in various colors and sizes. The return experience on Amazon was confusing and frustrating because each link only contained the brand and style of dress, not the color or size. And several returns required that I package them and print labels while others worked with a scanned code. I did my best to organize everything but made a couple mistakes. I stepped out of line 3 times to sort things out without holding up the line. The clerk was exceedingly helpful and patient, making the entire process easier and less frustrating. She even printed one label and finished packaging one dress for me. I highly recommend this store.

Very happy about the work done here! The windows and website banner look awesome! Quality work and…read moreJoel kept his word on the time frame on completing the job.

I came in to send out a fax. Let me start by saying that I haven't sent a fax in over a decade, and…read moreI thought I was looking for one of those outdated machines where you dial the fax number. So I must've looked pretty lost while looking for such an outdated apparatus. An employee asked me if I need help, to which I responded "yes, I need to send a fax." He pointed me toward the machine that looked like a regular copy machine and explained that I can fax directly from there. He also mentioned they provide a free cover page. As I was gathering my materials to fax, Miguel, the employee who initially came to my rescue, walked over and showed me step by step on how to use it. He was also very patient with me since I had forgotten my reading glasses. I have to say the customer service was top notch. My only complaint was the price: $9.95 to fax 4 pages to a long distance number. But Miguel's customer service was so great that this experience deserved the five stars.

I come here for business and Carlos is a great employee here. Always very helpful and fast. This…read morelocation is easily accessible from the 805.

I had such a great experience ordering from Universal Printing and Signs! I got exactly what I…read moreasked for with a quick turn around time. I got so many compliments about how professional the print looked on the shirt. I think the price was right for the level of work I got. Thank you Robert for being so responsive with all my questions!

Super happy with everything I've gotten done here. I've had my window wrapped to promote my…read morebusiness, just got a custom canopy, a few banners for a campy, and had some shirts made. This is your one stop shop for all your business needs. The team works quick and I really like the quality of their designs especially a banner they created for me it really just came out so nice. Thank you to Robert and the whole team for taking care of me.

By far the best wrap experience I've had. Definitely satisfied with my wrap design. Isaiah…read moredefinitely was able to work with me and listen to what I wanted

No job is too big or too small for these guys. I was actually doing business with the store next…read moredoor and randomly found this place. Glad I did, Missael was very cool and helped me with their selection and prices. I think this was their first time working on a scooter but it came out just as I requested. So I'm a happy customer. The scooter was originally red now black multicam

This place is always busy but I don't change my location to go to due that the personnel are very…read morefriendly and efficient on their job.

I highly recommend this business. I had two items that were pottery that Samantha rap very well. We…read morethen shipped everything to Atlanta Georgia. Everything arrived unbroken. Thank you Samantha for a job. Well done

I had the fortunate opportunity of having my notary public business cards created and and printed…read moreat CV Graphics and Printing in April of this year and, it was far, far from any disappointment. I must say that this local business has all the tools and resources for signage, web design and more. The end result was immaculate and I could have not been more excited to have my cards printed. The prices, and quantity for amount of business cards, you cannot overlook. Plus, the material and unlimited designs they offer, is worth every penny. It feels like that staff can produce almost any image for you t-shirt, business card, banners, etc. The customer service was impeccable from the start. The staff greets you immediately and will be very attentive when explaining the product you are aiming towards. Sergio was extremely helpful and provided all the navigation needed to get the card designed how I wanted. He also works very quick and diligently as my cards were produced in less than about 5 days, if that. I highly suggest visiting CV Graphics and Printing! I also noticed other local popular businesses have had their design created here as well, such as Namaste Fitness. **Parking lot is never that crowded or a hectic issue either.*

Staff was so nice, communicative and prompt. Needed a poster done with a deadline and they…read moredelivered a perfect one!

Erick is absolutely amazing. He did a great job helping me send a package and was great at…read moreexplaining pricing and different options. Honestly, every time I come to this UPS. It's Great Service. Sometimes the lines a little bit long but I don't mind waiting because of the excellent attention to detail..

So usually at the UPS store, there is always a line out the door literally out the door. Today was…read moreno different when I finally got to the front. Erika was very nice and helpful. She answered all of my questions and helped me ship out some Doc Martens that were too big for me. They were obviously slammed, but she took the time to really listen to my questions and help me out. Thank you so much guys !

Here's a polished, kind review you can use as-is or tweak to sound even more like you:…read more Jose was incredibly prompt, kind, and attentive to every question and concern throughout our sweater order for our department. He made the entire process so easy and stress-free. The sweaters and designs turned out absolutely amazing, better than we imagined! I would definitely recommend his company for any future projects and look forward to working with him again.

José made my personalized shirt-crafting experience a pleasure. I was a small-order customer with…read moretwo different shirts I wanted to create. I know Cactus Textiles does big business, but I felt just as valued and cared for as a more profitable customer might. José took considerable time to hear what I wanted and needed, and brought his creative talents and expertise to my projects and produced two different designs and shirts that far-exceeded my original conceptualization. Thank you for making two PERFECT gifts for my loved-ones!