The staff here are very helpful and when I come to do my returns has always been easy and fast. But my recent visit here, I was help by Terry, have a very good worker. Due to my disability, it was hard for me to put the label on and tape up the box. Terry help me with all that so I can ship my package without any issues, thank you Terry for your help. read more

I called to get some information about printing. The first time, the lady representative hung up before I could ask a question. Called right back, same representative answered the phone, and I asked questions regarding the charge of using their desktop computer to print some documents and the charge per page. She stated, she didn't know that I would need to come down and figure it out. Really? read more

I use UPS stores throughout the Country to ship various cameras and lenses. I have many that I use regularly all across the Country. I am well aware of prices and well aware of the costs. Please if you are reading this before thinking about using UPS store 1656 pay close attention to my review. I purchase most items through Estate auctions or independent sellers who drop off items to UPS stores to be shipped. Rarely do I have any issues and for the most part the average shipping costs can range from as little as $18 for a small lens up to $75 for a full camera bag with cameras lenses etc. I always get a quote prior to giving out my credit card information and I always have items shipped by UPS ground. I contacted this store in Houston store 1656. After an email I received a quote here is the quote "We would be happy to ship your items for you. I will attach the forms that need to be filled out to pick up your pieces. As long as your items fit safely in the 12x12x6 box, the shipping and packing with the declared value of $200 dollars should bring your total to $37.00 before sales tax." While away I purchased 3 additional items( the same amount of items as my original purchase) I advised the store that there would be additional items added to the shipment I also advised that it may take two boxes. A camera body already boxed, another camera body weighing less than two pounds two lenses weighing less than 3 lbs for both and a small viewfinder weighing a few ounces and two lightweight drawstring lens bags which weigh almost nothing These six items would surely fit in two 12"x12"x6" boxes I contacted the auction Company and they were helpful and released my items to the UPS store. They requested a document to get permission to ship my items. They already had the items released to the store! Odd but no big deal. Now comes the strange part. They wanted me to sign a blank release with my credit card info. The UPS store refused to send an invoice without my permission to charge my card. This would give them the ability to charge whatever they wanted without telling me what was being charged. I sent three emails over two weeks asking for a total and they continued to refuse a proper invoice. I assumed double the original estimate of $37 or $74 .plus tax total Then came the red flag Store 1656 refused to send me an invoice and they still have not done so It has been three weeks since the initial estimate. I received an email that said I owe $129.85 considerably more than three times the estimate no invoice no explanation just a number and I still have a blank where the amount should be on the form for my credit card. Why this store refuses to give a proper invoice is very strange My advice is to avoid this store. A form with a blank for the price is suspect I have never dealt with any business that asked to leave the amount blank and continually refuses to provide a proper invoice. A store that asks for a release knowing I sent the release to the auction company and they have already received the items for shipment. I find this entire process to be questionable at best. I am still waiting for an invoice and an explanation I will not allow any company the ability to charge whatever they feel like. This is not some valuable items the entire value is under $400 and the usual price shipping from any other UPS store and I have used dozens all over the country and much farther away should be about $75 Or twice the original estimate of $37 The actual cost of shipping if I packed the items myself and purchased a label is $29.85 I have items the same size and weight and did a mock order online just to check. $100 for packing and processing is extravagant a ridiculous amount And double what any UPS store anywhere charges. This store according to other reviews charges $1 a strip for tape $3 to print a label and gives customers grief. The employees are disrespectful if you can do your own packing you can use Companies like Pirateship Or others where you can do your own packing print your own label and drop off your packages to many UPS counters. Businesses that take advantage and are disrespectful should be blacklisted. read more

There are UPS and downs. This is one of the UPS. These stores are just too expensive, but this one is pleasant enough and friendly enough, and for that I am grateful. If you need to fax stuff and copy stuff and mail stuff then this is a great location right - next to a lot of other great stores - so I'm definitely a fan, but it's corporate in nature and has annoyingly high prices and those are major drawbacks. Still, a good place for what it does and my copies went through with no issue. There's a bunch of different stores located here in this Plaza, some of which have gone and some which remain, and there are definitely some good businesses for a fairly low rent price, so this is one of the reason we like to come up here when we can. read more

The UPS Store - Ups and downs - Shipping Centers Near Me - Houston, Texas

I have been here few times in the past. This UPS Store was the only place would accept Amazon return before other retail stores takes them. I came to ship something but I always get hit with an invitation flyer to next door gift shop. It was a Christian store. I went in there once. That was it. Parking situation was horrible. The spots facing Westheimer are prone to accidents as cars pulled in so fast with a blind spot. The spots facing restaurants are not much better because cars cutting through the lot so fast. Last weekend, I almost got hit while I was the only car in the lot. I wanted to rent a mailbox. Employee gave me a flyer with prices. It seems to be reasonable: $65 for 3 months, $115 for 6 months, $230 for a year and $25 setup fee. They also accept all carrier, including FedEx, Amazon and off course UPS. They also have caller service when mail arrived. It was highly desirable because of the convenience and it has an after-hours entrance. But I don't know if I want to interact with the staff. I was also trying to ship back some equipment back to my employer. Staff can't find the account. He asked me to call the number on the instructions, which is to locate the nearest UPS Store. Uh... Duh... WHAT? read more

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Local business. The box was OPEN. There was NO HAZARDOUS MATERIAL ONLY A BOOK which the employee would have been able to see had they not been so focused on the sticker. Usually a HAZARDOUS sticker would be indicated with the word HAZARDOUS or a photo that implies hazard rather than a black and white sticker. But again...had he taken the time to look at the contents of the OPEN box, he would have seen the non HAZARDOUS contents and should have been able to simply inform me to remove the sticker so that it could be shipped. Again..HORRIBLE SERVICE. read more

Horrible service. First wouldn't accept package because of sticker on the side of the box, that had NO writing or warning label. Box had not been sealed. This is the same box from original delivery by the way. Would not allow me to remove the label to accept the package (told because they could not verify contents of package) - was NOT sealed. No explanation, and the follow up I received seemed like excuses from a 'manager' that seemed reluctant to provide their name. If you just wanted me to spend money on the purchase of an envelope, just say that! Poor service all around. read more

This location helps out a lot when you need things printed, scanned, and faxed. I was in and out with important paperwork that I needed to have printed, notarized, and sent off. The employees were very fast with the oncoming customer flow. Their pricing was very reasonable. It makes it easy for a person who doesn't have a printer or scanner. The parking area is huge and gives many options to park. There's also many other businesses in the vicinity. read more

At this location, I just called to asked questions about printing prices before coming in. The lady answering the phone must not know that this is regular customer behavior. I especially didn't want to drag my sick son in. He has a fever and headache. When I asked another question, the older lady on the phone started audibly whining and said "Can you just come in? Please? It's not that hard, just use the machine. All you have to do is look at the screen." I then asked if she could look real quick and tell me the price and she just scoffed and got more irritated. Needless to say, I'm going to Office Depot or Staples. I don't want to deal with nasty attitudes. read more

The staff here is friendly and knowledgeable, prices are very reasonable, and they offer a wide variety of services. Highly recommend!

Thank you Clifton Rogers, assistant manager. I had to deal with an Amazon mishap pertaining to a car accessory and he took care of everything! Major stress relief! I truly appreciate your customer service. read more

Called in to ask a few questions about pricing and Roxana did such an amazing job answering all my questions quickly but with no detailed spared. She was extremely friendly and well educated on the services UPS has to offer. I Would definitely recommend her for some type of raise or or promotion. WOOOO! -Samurai read more

The curly haired associate with glasses knows what's up. I had an amazon return with the option of the UPS store packing it for me. Curly haired dude was not in that day of my return attempt july 18. The old man with the scraggly beard told me I had to box it up. At first he said it would be a dollar to tape up the box Then asked me if something fragile was inside. I said yes, it's glass. I had mason jars I was returning. Then he told me Since it was not in a shipping box, it would be ten dollars to put it in a box. So essentially What was supposed to be an easy return before my shift Not only triggered my anger But made me question the first return I did here with the amazon option of having The UPS store pack it for me. I was pissed I wasted my time. I had returned something prior to july 18 Under the same amazon option Having The UPS store pack it for me. No hassle. Scan the qr code They take the item You receive a receipt And you are on your way. I emailed the store July 18 I emailed the day I was basically told Get a box or pay 10 bucks When CLEARLY on the return instructions It says THE ASSOCIATE will pack it for you Nothing about extra charges for packing. That was July 18 Today is July 23, a day I have off to deal with errands and nonsense. I go here today Curly haired dude was here Smooth sailing I told him I put it in a box He said we may have to take it out of the box He scans the QR code Reads the instructions CONFIRMING I DO NOT HAVE TO PACK IT I told him I previously tried to do this return And was told to put it in a box And he READ IT OUT LOUD In a non jerk way To reassure me When I choose that option The associate packs it for you No need for a box. Pps no one from this store emailed me back. Who knows if anyone read it. Twitter gave me a reply that was not much help. Why the 5 star? Because the curly haired dude with the glasses Is nice Courteous Knows what's up And knows how to read I showed the old man with the scraggly beard the instructions for the return And he was insistant that I needed to put it in a box. Pps I returned an even smaller item Equally not in a shipping box Maybe a week prior No issue. Same parameters for return as this. Did he not read it? Was he refusing to read it? Was he being discriminatory? Idk. But I will wait for the curly haired dude from now on Or go do my returns At kohl's. Um, can the nice curly haired dude with glasses get a raise please? Ps the old man is named bob. Don't even bother. He was saying he has to go by what the computer says Even though OUR LABELS CLEARLY SAY THE ASSOCIATE PACKS IT UP. Upon leaving he told me "You need to learn how to read." I'M SORRY I COULD HAVE SWORN I WAS READING WHEN I READ MY LABEL EVERYBODY just do your return at kohl's read more

The UPS Store - I showed this to the old man with the scraggly beard and he insisted I needed to put it in a box or pay ten for a box. - Shipping Centers Near Me - Houston, Texas

This is the only UPS store where make impossible to return anything. Nobody knows or is authorized to do a return?? Good strategy Low morale workers, no customer service at all Long lines due to the inefficiency of the process Don't take the chance go some where else read more

Either y'all or AMAZON stole my MacBook. So yeah. Attempted delivery to my house 2 miles away then my package was supposed to be held at UPS facility. Took 2 days for it to travel 2 miles and then I got a box with a Mac charger and some other stuff. Will never come here again. read more

I use this UPS store since it's close to my house and the location is so convenient! Employees are very friendly and take care of all my shipping needs, always with a smile! read more

Located in the same plaza as Daido and Genji. Parking can bit a bit of a hassle. There's only a few parking space in front the UPS but there's more parking around the plaza. Usually when I come in, there's a line but the staff works relatively fast so it isn't too bad of a wait. Most of my packages already have a prepaid label so the process is fast. Staff for the most part are friendly. read more

The guys came out to help with a huge box, was nice to my kids and held the door open. Thank you.

I have been a Amazon shopper for eight years and return my stuff at UPS for just as long. Never once that I was charged a dollar to tape my package up. I found that very petty but the representative was very adamant about that. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

The owner/manager or older man with a mustache is rude as hell and has a bad attitude. The line takes forever and they don't care about speeding things along. I can't stand when business owners treat clients crappy for no reason. In n Out shipping in the Royal Oaks Heb shopping center is the place to go. They are friendly and super helpful and always find me the lowest price. And their cost of shipping is outrageous. Avoid this place at all costs. read more

Geez, I came to check the hours and came across all these negative reviews. I'm a regular here, and I gotta say, if it wasn't for a few hardworking employees, this place would have gone dark a long time ago, UPS affiliation or not. The old boss is not a business guy, period. He should have retired a long time ago and sold the business to his good employees. The proof is right here on these reviews : how many people would sit here & defend a "$1 per shipping tape" policy? All while watching the reviews on their entire business sink right before their eyes? Now I've never needed tape over there, and I don't care if he charges for it or not. But the stupidity of defending that particular store policy is beyond me, and any other person with common sense. The plus is, it's a convenient location, and, um, yes, those good employees. If you go there a few times, you'll recognize them. read more

5 stars on it's own for being open on SUNDAY , Lauren was the person who helped me today and she was helpful, friendly & efficient, in & out within 5 minutes. Thank you! read more

Wow. Just ... wow. Where do I begin: With the owner of this "privately owned" store yelling at me in front of a line of customers to call the UPS customer service line because of a lost package? No returned call about said package? The same owner informing me that my family member "didn't have permission" to send a package to the store addressed to me, when my other family member did the exact same thing and there were no issues? I want to like a mom-and-pop operation like this. But when you have an international brand in your store name (UPS), it should not come as a surprise that customers associate your business with that brand and expect the same level of results. Yes. They charged me $5 to pick up a package sent to me for Christmas by my mom, who had already paid a premium to send it, and wanted to make sure I got it rather than taking a chance on leaving a package on my apartment door step at the holidays. The same owner "waived" the fee for delivering my second package since it was signed for by a store employee on 12/22 and apparently sent to the U.S. Postal Service to become someone else's problem. We filed a claim with UPS, and the package mysteriously appeared back at the store ... on 1/2. When I went to pick it up, I was offered an extended lecture about how they just couldn't figure the whole thing out. Just a simple "we goofed, sorry for the inconvenience, please come again," would have gone a long way towards keeping me from writing this. Never again. And there are plenty of other options, more convenient, probably cheaper, to send a freaking package. read more

This store charge for taping and printing return labels. It's not like couple cent that you don't mind paying but $2 for taping and $3 for printing return labels. I went to return amazon package and this store asked for $5 total to returning my package. This is ridiculous!! So I went to other UPS and they were happy to print my return labels and tape my box for free, unlike from this store! Totally not recommend this store! 1 star is even too much to give!!! read more

We went to this UPS store for a simple drop off. Not only were the staff super friendly but I came out with nice business cards for my restaurant. We were able to pick them up the next day. We are customers for life. Give them a try you won't regret it!!! read more

this is a great UPS location. friendly staff, quick and convenient with ample space. the owner is always smiling and ready to help.

Love their convenient location with easy parking in SW Houston and they are open 7 days a week! Have a great team of knowledgeable people. Thank you to Lisa and Jackie for their assistance and advice for many years. And it's a great place to make posters and large color copies of your favorite photos! read more

Thank you so much John for assisting me with my book return. I apologize for arriving just as you all were closing, but I appreciate your kindness and great customer service greatly. A thousand thank yous again for saving the day! read more

The lines move fast, staff is nice and helpful, and I was able to ship my package with no issues. I will be back!

I went to drop off an Amazon return and a lady gave me an attitude and wanted to charge me to seal and return the box. I would not come back to this store. read more

Don't come here unless you want to be ABUSED or MISTREATED! This used to be one of my favorite places to come for copying and shipping services. So I had a package shipped here to hold for pick up. However since Bob (Robert Siegrist) has taken over this place this has become a hell hole. When I came in here, everything seem to be in chaos. I wasn't properly greeted. I just got a stare from an employee who later slowly approached the counter. Everything seem to be all scattered. I told him I wanted to pick up a package. Then Mama Bosslady (Mrs. Siegrist) comes to the front and asked me "What do you NEED?!?" Her question was more like a demand so I frozed and later told her I am here to pick up a package. She wasn't able to find my package in their computer. A line started forming, I saw 4 people behind me. Being courteous, I stepped aside and asked Mama Bosslady to help the others because I knew this was going to be a long day for me. She said, "NO! You stay there! Everything she said was a demeanoring tone as if I am some low life form. I looked back again and this time I saw 6 people behind me. So I politely stepped aside then once again Mama Bosslady demanded I stay in line! Next thing I knew, she started counting....1....2.....3.....then she started huffing and puffing, "You guys are taking too long to get up here!" She was treating her employees like KIDs! Most of the young employees seem to fear their boss. They were hesitant in responding. I felt disgusted being here. Everything the Bosslady did was rude and demenoring to me and to her employees. Later she started yelling at her employee that lost my package. It appears that this store gave my package to the wrong person. I was unhappy with the whole situation. I was being treated like a dog. I was missing lunch to pick up my package. I was falling behind schedule for my weekend because I planned on leaving town. At one point, I lost it. I was very upset with how I am being treated and the fact that they lost my package. Not one point was she sympathetic or apologetic. After letting the Mama Bosslady know I was pissed with this whole ordeal, she was very vindicative. She told me to leave or she will call the police. In NO Way was I threatening her or anyone. I can't understand her logic to this. She then said, "I AM GOING TO SHIP IT BACK TO THE SENDER. HOW DO YOU FEEL ABOUT THAT?" So they lost my package and this is how they deal with their MISTAKE?!? I had to call UPS to resolve this. I was worried sick about my expensive package over the weekend. This basically ruined my weekend getaway. Monday came and UPS convinced the owner Bob (Robert Siegrist) to hold the package for me. Again I had to miss lunch to pick up my package. The first thing Bob did was yell at me, "You are LUCKY, I am holding YOUR package! DON'T you EVER use my store unless you have my permission! Wow GREAT customer service, Bob! I was about to explain why I didn't do that. Bob, being a hostile overweight rude owner, interrupted me and TOLD me not to speak a word until he finishes. I stood there and took his abuse. Once he got done, I explained to him that I tried to call several times but I was put on hold for over 30 minutes. I also explained to him that I tried to leave a message after hours but they DON'T HAVE an ANSWERING MACHINE! Bob gave me all these excuses and blamed me for the whole situation. He also demanded me not to ever leave a complaint about his store. I don't need this form of abuse nor do I like it when employees are disrespected. There are better places to go to get better services and customer care. read more

Most places will at least make an attempt to service their customer, this place showed a complete indifference. I had a UPS package redirected because I could not be home, thinking it would be quicker at UPS store that is near my work. I went to pick up the package that was confirmed to be "received" by the UPS site, and the employee simply told me she was too busy to look for it. I was thrown off as I am not used to this type of bad service and when she saw my look, she said she would get the owner to tell me the same. Owner shows up and she tells him "tell this customer that I don't have time to look for his package," at which he simply agreed and said I needed to come back at another time. There was nobody behind me in line and I saw maybe 20 boxes? Maybe the employee doesn't know that all she has to do is look at the packing slip and not pick up and move every single box. Either way, this place is a horrible representation of UPS and I will be contacting corporate as well read more

I have had a UPS box here for about 10 years and love the ability to have stuff shipped here instead of my home. If you need a mailbox for a small business - which was why I got one here - or you travel and ship things back home - like we do a lot - or just want an address to send things to that is not your home address I highly recommend this UPS Store. At the UPS Store it is not a PO Box so a lot more places will ship to you if you buy online. You will notice many stores will not ship to PO Boxes but they will ship to a UPS box. The folks at the UPS Store will sign for things for you so you don't have to wait at home for items. You know you won't have stuff stolen off your porch too! The staff hasn't changed much in the years I've been getting mail here. They are competent, courteous and quickly learn regular customers names and box numbers. I get a discount in their gift shop in the back and buy a lot of greeting cards there. I have used their shipping services many times when I have items that I want shipped with insurance or signatures and tracking numbers. It can be more expensive than the USPS but I like the personal help in filling out the paperwork and packing it up correctly. You rarely - ok, never - get that at the post office. They have fax service, copy service, shipping needs like tape and cute padded mailing envelopes. Parking when the other businesses in the strip center get busy can be difficult and it is a very busy intersection so sometimes it takes a while to get in and out of the parking lot. Even when they are busy they seem to get you in and out pretty quickly. I like getting an email when a large package arrives for me to come get too. If you live in this area and need an additional address for anything I would certainly recommend this location. There is also a yelp offer for 6 months free on a box. I plan on cashing that puppy in next year and save $90! read more

Soooo tell me how I went here to ship something to Canada and they told me $180 and I went to fed ex down the street and I sent the same thing the same time frame for $30 ???? Is that robbery????? Makes no sense. I mean it could be because they are privately owned? I suggest you goto Fed Ex direct store. Complete rip off! Note: apparently they are not private. But regardless they still over charge!! Goto the fed ex at westheimer and Kirkwood. read more

Overall, bad customer service. Rude. I never write reviews but I'm so unhappy I had to. I usually drop my usps boxes here, I ship the same size boxes at least 2-3 times a week at this location. Today they refuse to accept my usps boxes stating that it's too big and that they no longer have room. They were very rude about it and very unprofessional. I feel like they're just being lazy. I won't go here again. See his response below: Rude. Don't be a usps contract unit rather then picking & choosing which packages you will accept because it does not benefit your business. read more

Open on Sundays now!!! In and out very quickly. Super nice staff and treated very well. I will continue my services here. Lots of parking. No complaints at all!!! read more

This ups store has THE WORST customer service. Everyone working there is miserable, especially Bob. Not only that- he has a "know it all" attitude, and he comes off completely condisending . I will be avoiding this location at all costs, I suggest you do the same. Unless you enjoy getting treated like an idiot... read more

The gentleman that was at the front counter was very polite and trying to keep things going. The lady working there 9/17/18 at 8:30 am was very rude. I wanted my package to go ground and she told me "you don't have a choice, it's going over night", and did not explain why. This is after I went up to the front desk, she was to the side, because I thought the gentleman would help me. She said "he can't do anything, I'm the only one that can". I felt really bad for the other employee that she treated that way. People don't have to be treated that way so I won't be a return customer. Just took the package to USPS and it was weighed at 1.75 lbs.....at this UPS Store , they weighed it at 5.25 lbs!!!!!!!! read more

By far the worst customer service that I have experienced! When I asked the UPS store representative to help me tape up some boxes she said there is a charge of $1 per strip of tape, per box or I have the option to buy some tape. I have never heard anything more ludicrous given this is a shipping store. She also said "this one time I am willing to help you and keep in mind for next time I won't be able to". I looked at her with my mouth open wide and at a loss for words. I have been to a few UPS stores and must say this one I will not return! Truly disappointing that the UPS franchise would allow such rude interaction with nonexistent customer service. read more

I needed to mail a package and just drop it off with them. I walked right in, there were other customers being helped but they saw I had my package all ready so they took it from me and made sure I had a receipt for proof of mailing. Friendly, quick and organized....I will definitely be going back. read more