It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

This review is about the "manager," Athena…read more Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can't speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn't sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, "Well, it depends on the label." As a customer who obviously doesn't know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we've had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We've noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. He helps customers efficiently while also assisting coworkers whenever they need support. Even while helping his own customers, he manages to multitask and maintain a positive attitude. He creates a calm environment, communicates respectfully, and actually seems to care whether customers leave the store having had a positive experience. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. The "manager" could have told me this from the beginning if she had cared enough to spend even thirty seconds helping me rather than dismissing me immediately. While Ethan was helping me, I asked for the manager's name because I intended to report the behavior I experienced, Ethan let me know the manager's name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn't see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, "My boss." I then asked for a name, and she said she was "not allowed" to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he "wouldn't care" or "wouldn't respond" because complaints like this "aren't important," which was incredibly dismissive and unprofessional. Athena's behavior was rude, hostile, dismissive, and completely lacking the basic people skills required for customer service, especially for someone managing a store and representing the business. The number of reviews mentioning Athena's poor behavior is genuinely concerning, and it's disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience. The difference in professionalism between Ethan and Athena is night and day. Ethan carries himself the way I would expect an actual manager to carry themselves.

I've had consistently excellent experiences at the UPS Store in Lodi along Kettleman Lane. Twice…read morenow, John has assisted me, and he is always friendly, engaging, kind, and welcoming--with a genuine smile that instantly puts you at ease. He helped me previously as a notary public, efficiently and professionally handling important documents that I needed sent out of state. More recently, I had the same outstanding experience when I came in to ship a package to my son who lives out of state. John's professionalism, attention to detail, and warm demeanor truly stand out. Customer service like this makes a big difference, and it's why I'll continue coming back. Highly recommend this UPS location

$66. "Packing material " they only used tape to seal the box…read more $294 total to ship 1 box

worst service from the person who closed. I walk in to make…read moretwo copies and he is so surly that it makes me nervois and he walks over and pretends to lock the door. go to pay and can't use tap had to get chanhr out of my car. he was very rude.

This is my favorite shipping center. The staff are always friendly and professional! Thank You!!read more

This post office is a quick stop off the freeway and a good place to drop off packages. The…read morebuilding is one of the nicer ones I have see and there is plenty of parking right in front. Even with only one employee working line is not usually too long. I stop here a couple times a year at least and have never really had any issues.

Literally every employee here is SO rude here. Every time I come in I leave feeling frustrated - I…read morejust came back from dropping off a package for shipment and got not-so-subtle eye rolls and loud sighing for asking a simple question. I've started going to Elk Grove to drop mail because it's more tolerable but I didn't have time today. Just go in reminding yourself that everyone working there hates their job and maybe you won't take it personally.

Talk about quality, professionalism, and just fantastic customer service I recently had polo shirts…read moreand hats embroidered for my business and I could seriously not be happier with the final product. having a bit of screen-printing background definitely made the entire experience a very pleasant one. (they know their stuff) fast professional and reliable. 100% will I come back when I need their services again. turn around was, bar none.

The people are friendly and extremely helpful. They are very patient no matter how unprepared you…read moreare. They keep you informed every step of the way. Their work is top grade at a minimal price. They even grant a nice senior discount. Their work is priceless as it is just that great and completed on time. If an error in pricing in your favor shows after your pick up and pay it comes back to you. This shows how honest they are. GO THERE FOR PRINTING WITH CARE.

Shipping stuff. These guys know how to take care of people with the right choices when you need…read moresomething shipped. Appreciate you guys always being there. They also do fingerprinting if you ever need that service.

They improperly labeled the fedex package so that it was barely readable, and loosely sealed the…read moreenvelope. The package was delivered to the destination without some of its contents. I will not be using this service again

Best post office there is. It's like cheers where everybody knows your nameread more

Jodie is amazing. She is professional, efficient, she has so much talent, when you give her an…read moreidea, she will make sure to get you what you're looking for. Best prices!

I've been using JD Printing for all my printing needs for many years. From decals, signage, logo…read morebranded apparels, to business cards and much more. Anything that you wish to print your logo on, JD Printing will make it possible. The staff is tentative and very helpful. The customer service exceeds our expectations and the prices are very competitive for the quality of work and product.