Once again, excellent customer! This time by Jorginio! Thanks so much. See you next time.!

Every time I've shipped things from here or had to drop off returns there is an issue. It's an absolute nightmare. Dropping my engineering kit off at any other UPS or FedEx is never an issue. I come to this location and there is always a problem. Amazon returns forget about it. They have tried to charge me multiple times for extra packaging even when I have had everything boxed and labeled. They just want to over charge/ make money off of you in any way possible. I would not recommend this location to anyone. Business owners response is hilarious. Sir you are trying to charge for packaging when the return is already free and my engineering kit is covered by company insurance and a shipping account. You guys just have terrible customers service and don't have any training. read more

The service here is the absolute worst ever. the employees dont care about the customers. They are rude and basically incompetent.

wow, horrible franchise. I was visiting the area from northern VA (Loudoun county) and the store is really a poor representation for UPS. I dont know how they haven't been remodeled yet but the long wait was crazy and so cramped in the messy store. The real reason for my review though - my box broke on my wait in line and using the box to hold the door for the line to extend out (it was that long of a line). I get to the front and am so nice to everyone in line and the staff and I point out that my box tore while I propped it against the door and he said "oh you need to buy tape, UPS wont take that." Every other UPS I've gone to has had tape for customers to use - I mean for the staff to use to help customers with their prepacked items. I said "oh, every other UPS store I've been to had tape for customers." Jeff said "we're franchised" and "we don't care." He actually said "we dont care." As I stepped aside another customer gave me tape and rolled her eyes saying this place is a joke. This is not the UPS business model UPS should be proud of. read more

I've used this UPS store before to return my Amazon items. On this particular visit, I returned a HP LaserJet ink cartridge that I had purchased from Amazon. I received it on Saturday March 14th and initiated the return process in which I received a QR code from Amazon. I went to the UPS store the following day on Sunday, March 15th and the young man at the counter scanned my QR code and said you're good to go. I thought wow, that was quick and fast service and left the store a happy customer. That was short lived! Not thinking to check my phone soon as I left the store to see if I had received a confirmation stating my return to Amazon was initiated, later that evening I noticed I never received any message regarding my return of the ink cartridge. I contacted Amazon and they have no record of any return for me from UPS. I called UPS and the gentleman that answered the phone said I should've received a confirmation that my return was initiated. So my questions are...what did he scan and what happened to my ink cartridge? This leaves me wondering is this some kind of scam? I'll know next time if I return something to ask for a paper receipt and check my phone immediately. I'll chalk this up as a loss, but if you're reading this, make sure you get a confirmation before you leave the store. read more

Though it is a very small store, it does have everything you need to ship packages and it is in such a convenient location. It is sometimes very crowded and there seems to be a lot of lazy people parking in the fire lane but otherwise this little store is great for mailing out packages, making copies or returning Amazon items. They are always helpful. read more

Chris was so very helpful! I needed to get a couple of things printed, and I was in a huge hurry! I was visiting the area, and in a total panic to get this done quickly. Chris immediately jumped in, gave me some suggestions on how to best get it printed, and checked me out quickly when I was done. Life saver! read more

Prompt efficient service. They were there when the USPS wasn't able to be! Brown can do it for you!

Like all the reviews below. This store sucks. Most of the employees barely speak English. One of the guy stinks that it is hard to stand next to him. They are so slow that there are always lines outside. They will make you pay for taping the box even when it is already packed. read more

Worst UPS around. Poor customer service and slow service. You can tell they dont care about their custmers. Read all of this locations reviews. read more

Best service ever. All the time, not just once. I will drive out of my way to go here because they're that amazing. Whenever I need something shipped, they are speedy and efficient. Some places I can sometimes feel bad about myself when maybe I didn't write the label correctly or am unsure if the available services, but they're always friendly and patient here. They always say hello and greet you! If I need to return stuff from Amazon, this store and the staff make it as easy as pie. They're amazing! read more

Super lame and unhelpful staff here. I would not recommend this business for your shipping needs

Should have read the reviews of this store before now. Dropped off a pre-paid label package of some value. They refused to give me a receipt, telling me they are a franchise and their policy is no receipt. So, as they advised, I put the tracking number in the app to verify that I would have proof they received it. That's when they told me there wouldn't be a status until they sent it to a warehouse. From the haphazard pile in the corner. I took the package to a different UPS location, received a receipt and was advised to call customer service - as receipts are (obviously) something that should be provided. I'm still working on that - you have to be pretty motivated to call UPS customer service and speak to a human. read more

I don't have to send packages via UPS often, but whenever I come to this location, I'm impressed by the friendliness, helpfulness and patience of the employees. One person in particular, possibly named Chris(?) demonstrates such kind and friendly demeanor that you can't help but leave happy. read more

If you can opt to use another UPS store you should. I send Amazon returns back frequently and the clerk who is always there refuses to provide me a receipt. Today the clerk charged me for a shipping bag on an Amazon return that clearly directs customer to NOT package the item- hand unpackaged item to clerk and show them the QR code. It wasn't worth arguing about the bag, but I don't appreciate the bullshit. Avoid it if you can. Staff is dishonest. read more

Took my business very personally. It was complicated and there were no clues to start finding the package. The staff worked together and we found the package quickly. Everyone was happy with the results. read more

This is the first UPS store I have been to that refused to give me a receipt to confirm that a package was dropped off

Asked for a receipt. They refuse when every other UPS location does. Lost a couple packages going back to Amazon. Charge you a dollar for a single piece of tape. Others don't. Worth a trip to Mt. Airy where they treat you with the utmost respect and don't nickel and dime you. Thanks for nothing Mr. Alex! read more

Quick and easy and always pleasant. I've been there when it was very busy and they were very patient. . It's hard when you have so many people to serve in a small area phones ringing and some people in a rush and not so nice, to maintain being kind. It's my favorite UPS in Frederick. read more

Returned in May 2024 for the first time, wore a mask, and this time there was no hint of mask shaming. That's progress, guys. This time the mask was for cancer treatment that leaves me immunocompromised when in a small store with 10 people, as was the case. It's not only covid that makes people wear masks, guys. Glad to see you are back to being a UPS Store rather than a Mask Hate Store. read more

No chain-of-custody! Empty store. I'm the only one there. Manager refuses to give me a receipt for my pre-labeled package that was worth over $500. Told me to "just leave it on the counter". When I asked for a receipt, he told me to just go home and watch for the tracking to show it was received by him. Since I am intimately knowledgeable of chain-of-custody practices (my work) I tried to gently talk him through the logic of obtaining a receipt that shows I am no longer in possession of the package, and that he now has it. And I explained how I was uncomfortable walking out of his store without something that shows that I gave it to him. He responded by getting red faced and just repeating "we don't give receipts, just watch your tracking from home, we don't give receipts" over and over.....The Manager!!! In the end, I made him scan in the package and he agreed to show me his computer screen so I could confirm that the status changed to Package Received in the system. He still refused to print me a receipt. Completely useless! Not the way to run a package handling business. I can't believe that most packages get to where they are going with managers like this along the way. Save yourself the hassle and grief, go to your local UPS Drop Off Location instead! The wonderful, helpful, friendly employees at my CVS are more than thrilled to scan my packages and hand me a receipt! Hope this helps people out! read more

They do NOT give a receipt , Lost my package . I can not believe that UPS has not stepped in after looking at the reviews . There are more negative comments then positive comments . They are rude and clearly do not care about your package at all. I am beyond mad that they lost my package. Sold a set of vintage Honda Rims from 1969 . And poof, they just disappeared . And all they can do is blame it on the driver. I called 5 times and got the same answer , well the driver picked it up . Just unreal how they do not even try to help you, just push it down the road . Never again ! read more

Wow, they have Dumb & Dumber working at this facility!! The girl tried to prove a point by having me look up the shipping instructions on Amazon and when it back fired on her because the information wasn't there, she then insults me by saying "it's common sense". What an idiot!!! It was in a package, you were just trying to push me to buy your packing supplies. I went to a different store that did not have idiot employees!!!!! read more

This UPS store is always a disaster. They can't keep up with the volume of packages being dropped off. The store is jammed full of people and the line is always out the door. No one has time to stand in line for 20+ minutes just to drop off an Amazon package. read more

Incompetent and rude staff. No sense of urgency and consistently confused as to what is/isn't allowed with UPS. Go to other locations if possible. read more

Improvement required! I had an appt, stopped to get breakfast and then showed up at store at 835 am. Building is open and there is a line 6 deep, however no lighting on, employee and machines not up and running. He sates this but doesn't apologize or act as if this is his issue. It is! 830 am is listed as open time. Employees need to be there ahead of opening time and be ready to service customers in timely manner. I like the person. Been here before. Today I am leaving and going to post office. Will not be loyal on future without change. read more

Beware! This shop refuses to provide receipts for prepaid shipments. Very shady business practice!! I spoke to the manager and he said he refuses to provide receipts for any pre paid label, and will only provide a receipt if you pay him in the store read more

The staff is very nice and efficient but they don't actually get packages delivered so it's a no from me. Twice now I've dropped off Amazon returns which they refuse to give a receipt and Amazon reports to have never gotten them. read more

I have been denied receipts with tracking repeatedly and when I ask for tracking I was instructed to take a picture of the screen. If I want tracking I need to look it up, no help to provide customer service. I have been treated as an inconvenience by multiple employees here. Horrible customer service. read more

Called store told me they were too busy to talk on the phone. Got notification that print job was done. Got to store told me I wrote directions wrong (never gave directions) and order was not printed. Yelled at me when I asked for my money back saying he was in charge of the store. read more

The store has been perfect every time. I walk in, drop my product off and show them my scan thing. They scan, I leave. In and out, what more could you ask for? read more

Runs like a "UPS store". Can't say I've been to one where the staff are particularly warm, and this store is no exception. I find this commonality odd. UPS can you work on improving this? read more

I was in and out very fast. Also supports social distancing. Cashier was able to answer all of my questions and concerns.

tl;dr In short, always get a receipt from the UPS Store as proof that you dropped off your package(s) in the event that the package(s) get lost. If they won't, call UPS Store Corporate to file a complaint (they're open on Saturdays too) at 800-789-4623, then press 3 to speak to an agent. You'll need the provide the QR codes or tracking numbers for the packages. UPS itself won't help you. They'll just direct you back to the UPS Store or the UPS Store Corporate. UPS and UPS Store are not the same business. In the case of returns to Amazon, an alternative is to return to a Kohl's department store if there's one near you. Kohl's is also open 7 days a week with longer hours than the UPS Store by me, which is closed on Sundays, has shorter hours on Saturday, and closes at 7 pm on all other days. There's a Kohl's by me but I haven't tried yet, but after this fiasco with the UPS Store, I will definitely do so next time and if it works out better, I will do so for all future returns. Like another reviewer has said, this UPS Store on Wormans Mill Rd in Frederick, MD refuses to provide receipts of dropped off packages. They used to give receipts a while ago but stopped doing it. Never really mattered to me until it did matter. Without a receipt, there's no way to prove to those expecting the package(s) that they were dropped off for shipping. If the packages never get delivered or there's no way to trace it back to you, you're out of luck with any refund on returned goods and, in my case, possibly double charged since these defective items were being returned and I already received replacements. So what happened was that I dropped off 4 packages this week at the UPS store on Wormans Mill Rd in Frederick, MD totaling almost $500 in merchandise (for which I already received replacements for the same dollar amount). I watched them scan the QR codes, print the labels, and applied them to all 4 packages. No receipt given. By the next day or so, I always get a notification that the refund was being processed but not this time. Two days after dropping off my package at the UPS Store, UPS tracking still shows "Shipment Ready for UPS" meaning UPS is still awaiting the package. Called UPS, and the agent said UPS Stores are franchises and if I had a problem to deal with them directly or the UPS Store Corporate office. UPS couldn't help. The UPS agent asked me if I had a receipt and I said the store refuses to give receipts now. The agent said that refusing to give receipts was against policy and to not go to this UPS Store again until they do give receipts. I then called UPS Store Corporate and the agent stated that there's no valid reason for a UPS Store to not provide receipts. I gave the agent the UPS Store details so a follow up call could be made to owner of the UPS Store. I also filed a formal complaint that this UPS Store was refusing to give receipts. The UPS Store Corporate agent also stated that in the case of returns to Amazon, when packages get dropped off at a UPS Store, even if they have their own QR codes or tracking numbers, all the packages are loaded into a big crate along with other packages to be sent back in bulk to the Amazon but only when the crate is full. When shipped the crate gets one tracking number and all the packages in the crate cannot be tracked using their individual QR codes or their unique tracking codes, which could be a reason why receipts are not provided. But without the receipt, there's no way to prove to Amazon that you dropped off the package since it either never makes it back to Amazon or the packages can't be traced back to you. Again, if this UPS Store is still refusing to provide receipts, contact UPS Corporate to report this store and to file complaints at 800-789-4623, then press 3 to speak to an agent. You'll need the provide the QR codes or tracking numbers for the packages. read more

Stopped in about 30 minutes before closing time with a box loaded with stuff to send to my daughter in college. It would be her first care package and had some breakable items so I was concerned about careful packaging and it was Halloween themed, so I wanted it packed in a way that would be fun for her when she opened it. Many people would have run screaming from the building when they saw me coming with my box of goodies, decorations, and yes, orange and black markers to decorate the outside of the box! But the store clerk, CHRIS, was so kind and patient and helped make the experience great for me! He carefully packed the box, chatted with me while I decorated it, and never once made me feel like I was inconveniencing him. What a remarkable example of customer service! My daughter is in her first year of college so I'll be certain to visit this location again! read more

Beware this UPS store on Worman Rd in Frederick, MD will not provide a receipt when you drop off a package. They claim its not necessary since you can just track it online. That sounds great until you discover your package was never scanned into the system and they have lost it. Then you have no proof of dropping it off. read more

Take your business elsewhere. They do not operate as other UPS stores. They will charge you an additional $2 for tape of you bring in an a package for return or just sending a package. Any other UPS or Fedex store will not charge this nonsense. read more

Great experience at this store today. As smooth an experience as I've had anywhere, and both men working were quick and professional. All customers around me were happily satisfied. read more

I haven't had any issues with them and they've always been helpful with us. One stop shopping for our shipping needs and notary services. You get what you need. read more

Always friendly. Never had a problem here. Been taking my packages here for years. No surprises.