Eve the surprisingly gorgeous Brazilian American owner of this tiny store has, we feel the NUMBER ONE BEST customer service in the entire GREATER BOSTON area . We discovered her about three years ago by accident and count our blessing in our great luck in having her outstanding dedication and quality of service all these years. NO other store will put in the long long hours that she does even on Saturdays. No one packs fragile items so meticulously with NO breakage nor problems . NO one has her warm sincere personality, great laughter and patience like her ! She has a grown lovely son who is the center and great pride of her life and is always attentive to the lives of each and everyone of her long loyal customers . She has boundless energy and a brilliant alert memory and mind. It is so refreshing to work w someone not only gracious but also EXTREMELY professional and competant!!!!!! My daughter just moved from Dorchester to the NE Bronx and I shall miss Eve. ( hope to move back to boston myself in the near future). I could not leave without singing the praises of such a rare find and a wonderful glorious human being to boot ! Tara Fujimoto Harris Minneapolis read more

Stop wasting your time. If you need a great UPS store, go to the one on Everett Ave in Chelsea. The people there are incredibly nice and helpful, the store is clean and put together, and service is way better. Absolutely worth the extra drive. read more

#1 its closed #2 it was loud af with some kind of religious music when it was open. #3 the door was always locked when i went there. I had to wait for the woman to come open the door. read more

I went in to return an Amazon package and they charged me nearly $7 for a box and the tape that they needed to seal and package it. The woman that took my package walked away from me and I waited there for 10 minutes for her to come back so I could pay for her highway robbery. Very unprofessional management, very unprofessional staff. When asked by another customer why he had to pay for the tape to seal his box when Amazon listed it as free- the managers response was "I am not UPS; I am a UPS store." In that respect it is my professional and personal opinion that we let this "UPS store" close and choose to take our business elsewhere. read more

This location came up in search for a UPS drop off since I had to be in the area, I figured I would do my Amazon return. I arrived and asked the woman who was standing at the door like a guard if this was the UPS drop off (it says UPS on the window) l. She just shook her head "no" and slammed the door in my face. read more

If you can avoid this location, please do so. The lady at the front counter was so rude for absolutely no reason. I was dropping off my Apple Watch to get fixed and the email from Apple clearly states "Take your product to The UPS Store and show this email to the representative. Your repair ID should be available in the UPS system within an hour of the time you requested service, but it could take up to 24 hours. If UPS has no record of your Repair ID, please wait until the 24 hour window has elapsed before you try again. " I made sure to show up 24 hours after I did my return with Apple. She wouldn't even give me a chance to explain and give her the repair ID before she started freaking out me telling me "sorry can't help you if you don't have a code" the manager was just sitting in the back just watching this woman be rude in front of a busy store. Embarrassing and unprofessional to say the least. read more

Very long wait time seem like they can't or don't have enough personal to handle workload and can't handle movement of packages that are required to go out. read more

Walked in to witness one of the staff jump over the counter and rush down a leaving customer, slamming her face into a car, which then turned into a street brawl. 1 star for service, 3 stars for ringside seats. Happy Holidays! read more

It's a shame that zero ratings couldn't be given. Sign states open at 830a. I arrived at 9 and stayed until 915a and they never arrived. Can back in to evening at 515p and they have a sign stating they'll be back at 6p. This place is a joke and a shame to the UOS franchise. I'd much prefer to drive significantly out of my way then return and give them any business. It's a shame COVID didn't shut them down, as by some chance, they haven't done it themselves. GARBAGE. read more

Does not open on time, don't bother waiting, just drive to Somerville. Didn't read the other reviews before I went this morning, waited over 10 minutes before I realize it wouldn't be opening on time, nor any time soon. read more

I wish they were a zero stars for a company. This is absolutely the worst UPS Store I have ever dealt with. I spent nearly $70 to get a package delivered overnight it arrived three days later and so when I returned to get a refund from the company she's telling me that they're not really ups and then she needs to get the money from UPS in order to refund it. That was weeks ago and everyday I go in and every day she gives me the same runaround do not do your business here read more

I had a nice experience this morning with the lady working there. She was quick and we had a good conversation.

Truly an overall bad experience. Me, my gf, and another customer were waiting outside a locked door for a long time and she had lots of big boxes and we saw employees in the store just staring at us and the manager lady finally opened the door and did not allow our service animal because she's allergic. Will avoid this one at all costs read more

There are multiple reasons for the fact that this store has all 1 star reviews out of 5. Bad customer service, employees who don't know wha they're doing, and they don't have Wifi, so if you want to access a shipping label from your phone, you have to go outside the door to get Internet access. Plus they charge $3.50 to print a shipping label to do a free Amazon return. read more

You should update your hours or at least give courtesy to customers if you decide to close 30 minutes early by putting a note on the door. Just went out of my way to go there at it clearly stares online as well as your voicemail that you are open til 430. I'll stick with my regular store I usually go to. read more

Just went today with my mom and my baby 5 month old to return a package. The lady saw everyone was in a very cold temperature . She work very slow and didn't open the door. I don't know if she don't like her job but she was so rude and with a bad mood all the time. She told us to leave as soon as possible . That's no nice even if I had a baby with us and trying to keep warm a little bit before leave!!! Customer service is zero with the kind of person who didn't respect customers. People is all the time waiting outside but they need to be courtesy with customers and friendly. If you can go to other UPS is the best option .Don't waste your time in this one !!! read more

TERRIBLE!! My dad came to pick up his package at 4:25p and they close at 4:30p. The african American lady (the one that's always there) saw my dad waiting outside in 20 degree weather and didn't open the door. She finally opened the door to let someone out and said see you on Monday and slammed it in my dads face. Didn't let him explain or anything, mind you he was there before they closed. She's rude and inconsiderate! Don't come here!! read more

First let's start with the manager calling the police on me for asking their names in order to file a complaint. Next let's look at why the police told me they're called to come to the store constantly. Lastly let's ask why this was their second call that day. I think it's safe to say this lady has some mental issues and this store should probably be avoided for safety reasons. read more

my items is delivered in Pickup details THE UPS STORE , 27 NORWOOD ST , EVERETT, MA , 02149 , US . I went there and asked the packag. i gave her my ID and I was with face marks as well. She was too rude from the beginning. She told that she does not have it. I told her that I have the confirma tion of delivery but she refused to talk and just said I dont. And I called apple customer service for possible serive, and she advice me to talk with her again. I tried to enter in the store, but she ran over the door and locked the door. did chat with ups agent online but did not work. and now I travel for next one hour to buy the next items, and requesting the apple to get refund since i could not get it. Horrific experiences read more

Wish I could give negative stars. All of the 1 star reviews you're reading here are 100% accurate - the woman who manages this store is, quite frankly, a despicable employee and, I'd go so far as to say a despicable human being. I have had a handful of encounters with this creature. She has been inexplicably rude, dismissive, unintelligible, argumentative, and just downright a useless waste of space. Of course, the nail on the coffin was when I came to pick up my print order: 1 measly sheet of paper that I needed. She said the computer didn't work. Then why did I receive a confirmation that my order was ready? Then she started absolutely screaming at me for "not standing behind the line" ?!?! There was no line on the floor or anywhere! Here we are, 6 feet apart, in masks, separated by plexi-glass and the only people in the store, and she suddenly starts screaming at me while I ask her what to do about my order. After leaving the store without a resolution, I then spent 20 minutes on the phone with UPS "representatives" - I have never spoken to such incompetent people in my life. Long story not so short, I'm disputing the charge with my credit card company since they clearly are incapable of printing one sheet of paper. Will never return. read more

You have got to be kidding me! Where to start.... 1) opened up 45 min late! We sat in the car waiting and watching at least 6 people try to get in only to leave or to the Post Office down the street. Clearly not interested in making money. 2) When she finally opened the store, the door was still locked so we had to knock and wait as she sashayed in her orange flower heels and skinny jeans to let us in. Maybe why she was late...had to look good to mail packages. Clearly not aware of the def of customer service. 3) When she finally let us in, she was only the phone and had to tell whoever she had customers and had to go. She then processed to climb and sit on the counter as she said I couldn't be helped until Monday. Really? Clearly not of fan of professionalism. Needless to say, we mailed our box at the Post Office. read more

This place sucks. The owner was rude, used no type of courtesy, and called the police on me and my girlfriend and we didn't even do anything. She refused to ship for me, I was told I could not use my phone in the store, when I kept the info of the recipient in my phone. While standing outside waiting for the cops, spoke to a regular customer. He said that last time he was there she snatched a package from him. This lady is obviously on edge from the virus, but she is mistreating customers because of her unease. This is the first time I came here and won't try to use the place again and highly suggest using the post office down the street a block away instead. read more

The sign on the door says they open at 9:30, but I waited for 40 min and had at least 20 people walk up and stand in line behind me or walk away after waiting for a long time. Despite COVID, this is pretty bad service. At least 10 people were waiting in line at a time. read more

I tried to come here after work to deliver a package. Online it says they closed at 6:30... I show up at 5:15 and they closed. The sign says now they close at 5:30... HUGE WASTE OF TIME spent $15 on uber to get here for nothing read more

I wait in line every week over 25 minutes just for a fax. They should hire more people for this location. Even before the pandemic theres always been one lady. She's does the best that she can but during the pandemic I can see her frustration with customers and just being all over the place. I've also seen about 2 freak outs in the store. She can't focus on one person when the line is out the door. Let's get her some trained help. read more

The UPS Store - Shipping Centers Near Me - Everett, Massachusetts

Don't go there. They gave me the wrong tracking number to packages that were never delivered. read more

This place is a joke waited in line for 1 hour for reasons I don't know just to have a box delivered..go there early or you will be waiting a long time. I never made it inside so I don't know if it's a staffing issue or what so I'm giving you all heads up. Thank God I saw a ups truck on the way home he took my package! read more

The voodoo mistress with the bad weave was sarcastic AF. Approached the door, but it was locked. I knocked on the window, but she ignored me from inside. After her friend walked out, she motioned me to come in, which I did - only for her to wave someone else in, like I was invisible. With her back to me and not looking at me, she put her hand behind her and motioned me to get out. Rude and sarcastic. You dear are a poor example of a lady. And... poor, poor, piss poor customer service. Would recommend the USPS down the street, and they aren't even good.. read more

The woman who owns this place is a mess! She's very abrupt and rude. I arrived at the posted opening time and the door was closed. She saw me but left me waiting while she did god knows what. I only go here when there's absolutely NO other option. read more

I have never, EVER had such an appalling customer service experience. The owner of this store is beyond outrageously rude. I don't know that I've ever been spoken to so offensively by anyone in my life -- let alone in a retail environment. Just ridiculous. I kind of am at a loss for words. My experience was so bad and so bizarre I thought, "Is this really happening?" And then I came here and read the reviews and see that I'm far from the only one. My advice for anyone reading this: stay far away from this store. Go to FedEx. read more

I'd give this place a zero if I could. The service is absolute garbage. The employee that worked the front desk, refused to actually use her words. She could speak but she refuse. Every time I asked a question, she just mumbled and brushed me off until I asked a third time, then she said "come here!" And walked me outside to look at a tiny notice on the door with the info. Some of the worst service I've ever experienced. read more

Horrible. The door was locked during business hours so only one person was allowed in at a time. It was 14 degrees out and I had my son with me. So irritating. Don't bother. read more

My boyfriend was trying to get a receipt for a package he dropped off but the lady at the door was very disrespectful and unprofessional and slammed the door in his face. I don't recommend coming to this location at all. read more

These people freaking suck! Yeah that is about all you need to know about this store. They seem to specialize in crappy attitudes and horrible customer service. I used the one in Cambridge and Boston and next time I'm sticking with them. Last year I went in there to ship a package the details are fuzzy but the lady was rude to me, ignored me, than had the nerve to cop a major attitude. . I called about a package that was shipping to my Mom's house. In the past when they haven't been dropped off cause no one was home, I've gone and picked them up in the store other times they been return to the factory. So I called to find out if I could pick up the package, I'm pretty sure this was a different lady as she had an accent and the other one did not. I didn't even manage to ask my question before she interrupted to tell me she had nothing to do with things being shipped from other places, she was loud aggressive and rude from the first moment she picked up the phone. Another thing this isn't your personal cell phone lady, the basics of customer service should mean you pick up the phone identify yourself, store name, then ask how you can help, versus answering with a HELLO! I was confused and I had to ask is the UPS store, because I thought I dialed the wrong number. I finally had enough of this lady rambling on and screaming into my ear, so I said a quick goodbye and hung up. I can't deal with this level of incompetence. Just no, don't go, don't call, find another store that values it's customers and has employees that follow common sense and the very basics of customer service. Seriously yelp needs a zero rating cause it's what these people deserve. read more

I have gone here for years! I wish I knew her name because it's ALWAYS the same woman behind the counter running the show with a smile. She seems like a one man band hustling in that store making sure everything gets done! read more

Do not use this store. Shipped an expensive gaming chair ($1500+) with them. The chair arrived with half the chair missing. We sent it to the inspection site for the claim process. The claim was refused because they lied and said we packed it (they packed it in the store). We asked for the package back so we can fix it ourselves, and was told we need to contact the store to get the item returned. Since we already moved to another state, we tried continuously to call them and email them and they never pick up. They would just leave the phone hanging if you call too many times. Asked UPS to also call them and email them and still no response. Apparently Corporate UPS also has no way to get in touch with them or enforce any penalty. The only suggestion UPS customer service can give us was to ask us to fly back to the location and knock on their door. So ridiculous! Truly a poorly managed and poorly enforced company. And now we are being told the item does not exist anymore. I wouldn't be surprised if these frauds took the chair for themselves and fixed it for their personal use. read more

The UPS Store - Chair arrive with the lower half missing. - Shipping Centers Near Me - Everett, Massachusetts

Got the police called on me while I simply attempted to pick up a package I got confirmation was there. This place has got to be shut down

No one ever working there despite hours being posted. A total waste of time and space. What a joke.

If I could give zero stars I would. I arrived at 8:50 a.m. wearing a mask as the sign instructed me to but the door was locked. A customer was inside and I knocked but the owner wouldn't open the door. She escorted the customer to the door to leave, locked the door and walked away not letting me in. When I knocked on the window she threw her hand up in the air without even turning around and didn't provide an explanation. I wasn't sure if the store was open, there's no sign stating one customer at a time or anything other than to wear a mask. I knocked several times and then she let a man in to pick up his package. I called the store and left a message stating I was waiting outside and wanted to know why I wasn't allowed in. She called the police because I wouldn't leave and the two Everett officers told me they are called to this store all the time and have repeated complaints about her. I was told that "she plays favorites but because she owns the store there's nothing anyone can do but to notify UPS of her behavior." I did nothing other than go to the door and when she wouldn't let me in I wanted an explanation. Again, according to Everett Police this is what she does and they told me to notify UPS and to never use her store. I didn't get my package and I wouldn't ever go back. This miserable woman can have my Old Navy pants. read more

Hours say open, door is locked. Seems this is an ongoing issue. Do not recommend I'd you want something reliable.